Withnell Dodge

★★★★☆
  • 2650 Commercial St SE

    Salem, OR 97302

    Map & Directions
  • 503-364-0184

4.0 3
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UPDATE: I took my car back to Withnell this morning, they were very good at taking my car back and addressing the issues I have with it and provide me with a rental car. I am hoping for a better outcome when I get my car back. They assured me that my car will get fixed properly and even threw in a few little extra things. After speaking with them it is my understanding that a lot of this was just somehow overlooked and they apologized. I will give the final update after I pick up my car. I am confident they will have my car back in working order and pre-crash condition when I receive it.

(previous complaint)
My experience with Withnell body & Paint has been poor. When my husband and I took our car home we found multiple problems ranging from broken interior panels to fish eyes in the paint to a strange smeared substance found throughout our mustang, the alignment was never fixed properly and the convertible top doesn't open fully, there is also a spot on the door that they completely neglected where I see bare metal, along with these issues there is drops of paint on the trunk and scratches on our spoiler where an employee must have hit it with something. The new wheel they ordered doesn't match the existing wheels on our car. These problems are way too big to be overlooked and I am wondering if they care at all about the costumer. We got our car on a Friday night and found these problems Saturday morning, of course the shop was closed and there was no way for someone to even come look at our car over the whole weekend and we were stuck driving something that we were not fully confident in, needless to say, we spent the weekend at home. I have yet to hear from anyone at the shop regarding this matter even though I know they received my message. I can only hope that my insurance agent will fix this problem and someone at this shop will be reprimanded because of it. I feel that our car was completely neglected and the people working on it are not fit to be employees of a professional establishment.
This review is also being posted online.

3
★★★☆☆

UPDATE: I took my car back to Withnell this morning, they were very good at taking my car back and addressing the issues I have with it and provide me with a rental car. I am hoping for a better outcome when I get my car back. They assured me that my car will get fixed properly and even threw in a few little extra things. After speaking with them it is my understanding that a lot of this was just somehow overlooked and they apologized. I will give the final update after I pick up my car. I am confident they will have my car back in working order and pre-crash condition when I receive it.

(previous complaint)
My experience with Withnell body & Paint has been poor. When my husband and I took our car home we found multiple problems ranging from broken interior panels to fish eyes in the paint to a strange smeared substance found throughout our mustang, the alignment was never fixed properly and the convertible top doesn't open fully, there is also a spot on the door that they completely neglected where I see bare metal, along with these issues there is drops of paint on the trunk and scratches on our spoiler where an employee must have hit it with something. The new wheel they ordered doesn't match the existing wheels on our car. These problems are way too big to be overlooked and I am wondering if they care at all about the costumer. We got our car on a Friday night and found these problems Saturday morning, of course the shop was closed and there was no way for someone to even come look at our car over the whole weekend and we were stuck driving something that we were not fully confident in, needless to say, we spent the weekend at home. I have yet to hear from anyone at the shop regarding this matter even though I know they received my message. I can only hope that my insurance agent will fix this problem and someone at this shop will be reprimanded because of it. I feel that our car was completely neglected and the people working on it are not fit to be employees of a professional establishment.
This review is also being posted online.

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I have never been more impressed with a business. Great people, best selection, and we made a great deal. We will always buy from the Withnell Family. Keep it going.

5
★★★★★

I have never been more impressed with a business. Great people, best selection, and we made a great deal. We will always buy from the Withnell Family. Keep it going.

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Business Response:

Thanks! Thank you we are glad to hear positive feedback!
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When our van was damaged (by no fault of our own) or insurance company recommended getting an estimate from Withnell Dodge. We did so and after reviewing some other area body shops went with their's. They did have some trouble getting in all the parts they needed (custom stuff, like running boards) in a timely manner. That said, they worked with us and our needs and concerns. After the work was done, you couldn't tell that the whole side had been damaged. The repair work has held up well and we are really pleased. We recommend Withnell to anyone we know who needs such service.

4
★★★★☆

When our van was damaged (by no fault of our own) or insurance company recommended getting an estimate from Withnell Dodge. We did so and after reviewing some other area body shops went with their's. They did have some trouble getting in all the parts they needed (custom stuff, like running boards) in a timely manner. That said, they worked with us and our needs and concerns. After the work was done, you couldn't tell that the whole side had been damaged. The repair work has held up well and we are really pleased. We recommend Withnell to anyone we know who needs such service.

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1 out of 2 people found this review helpful.

Message from Withnell Dodge

Withnell Dodge offers the very best in your car buying expierence and the servicing of your vehicle. We are a full service dealership that offers new and used car and truck sales,service, reconditioning, body and paint, car rental and car wash. We have been in business for 47 years. The Withnell Family has been very active in the Salem community and Withnell Dodge has won many awards from Chrysler Corperation. We are a Five Star Dealer and take pride in taking care of our customers after the sale!

 

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