Cingular Wireless

★★★☆☆

About Cingular Wireless

Categories
  • Cell Phone Service Providers

Communications & Utilities

Communications & Utilities
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3.0 1
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I added a line to my plan. The salesperson wrote up the order for me, while complaining about the customer service people who didn't have the answers for me when I'd called prior to visiting the store. A week later, I got my updated bill--it was over $150! When I called the customer service line he'd complained about, I found out that the salesperson in the store had written up my order incorrectly and I was paying for three phones, three phone numbers, and being charged a cancellation fee! Needless to say, the salesperson who acted so knowledgeable lost a ton of points with me. While I love Cingular, this isolated incident has definitely affected how I feel about this particular outlet.

PROS: Good products
CONS: One lousy salesperson

3
★★★☆☆

I added a line to my plan. The salesperson wrote up the order for me, while complaining about the customer service people who didn't have the answers for me when I'd called prior to visiting the store. A week later, I got my updated bill--it was over $150! When I called the customer service line he'd complained about, I found out that the salesperson in the store had written up my order incorrectly and I was paying for three phones, three phone numbers, and being charged a cancellation fee! Needless to say, the salesperson who acted so knowledgeable lost a ton of points with me. While I love Cingular, this isolated incident has definitely affected how I feel about this particular outlet.

PROS: Good products
CONS: One lousy salesperson

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