Jim Ludwigs Blumengarten

I do freelance floral design but I don't have a storefront, so I buy flowers wherever I can, Giant Eagle, Sam's Club, etc. A friend said the Strip District had good stuff, so I bought bulk flowers from these people in September 2008. I came back and gave Jim a second chance because I had hoped he was just having a bad day the first time. When one of the items I ordered the first week was dead and damaged, he insisted it must be my fault. I have many years of design experience, and yet he insisted I did not have the skill to properly pull a cello sleeve off of a bunch of Monte Casino! He was insulting and not at all customer-service oriented. I was very polite to him, and still he mishandled and damaged my flowers, didn't even bother wrapping my very delicate Casa Blanca Lilies (until asked) or my delphinium the previous week and gave me open, lilies when I asked for closed ones. The roses I got are way past their prime; the bud base is completely soft. They are fully open I need them two days from now - I am sure they'll be dead by then even though they're in a cooler.

Everything's dirty and poorly decorated. It seems so out-of-date. It doesn't give the customer a good impression when the business doesn't look attractive and the flowers are supposed to be.

In the end, I have to say he provided my with floral fresh cuts, none of which were truly fresh and a bad attitude to go with it. Jim Ludwig is wholly unconcerned with his customer's satisfaction, and he handles flowers without being careful enough to assure that they get to the customer undamaged. His prices are excessive. In short, if you want low standards in all areas of business and high prices to top it all off, go there. When it comes to Jim Ludwig's Blumengarten, his bottom line seems to be money.

As one of the owners of the Blumengarten, I was taken aback with the above review. It is our policy to make sure that our customers are happy with our product and service. We ALWAYS offer to replace the flowers or offer a full or partial refund if something is not satisfactory. As stated on our website: "The mission of Jim Ludwigs Blumengarten is to provide a quality floral product at a fair price, to serve all with whom we come in contact, and do all to the glory of God." One page on our website is filled with happy customer testimonials.

Frankly, this review sounds so unlike how we run our business, that I suspect that it is fraudulent. If Sara B. would contact us and we can verify that she did indeed receive flowers from us, we will gladly send her out a new bouquet free of charge.