Lucky Paws

★★★☆☆
  • 2273 Lovi Rd

    Freedom, PA 15042

    Map & Directions
  • 724-728-1484

Pets & Animals

Pets & Animals
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The pets who get to come to Lucky Paws really are lucky! The owners and staff are friendly and professional and the facility is beautiful and clean. Our dog has stayed there several times and we've also used their grooming services. We've very happy that when we bring her home she hasn't picked up any bad habits from other dogs (that's happened at other boarding places) and she's very relaxed after having a lot of fun there! The cat area is also really cool! We recommend Lucky Paws to our friends all the time. It's a great place to take your furry best friend!

5
★★★★★

The pets who get to come to Lucky Paws really are lucky! The owners and staff are friendly and professional and the facility is beautiful and clean. Our dog has stayed there several times and we've also used their grooming services. We've very happy that when we bring her home she hasn't picked up any bad habits from other dogs (that's happened at other boarding places) and she's very relaxed after having a lot of fun there! The cat area is also really cool! We recommend Lucky Paws to our friends all the time. It's a great place to take your furry best friend!

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We have taken our dog there for years. She loves their beautiful pool and plays endlessly in the water. We also have her groomed there - went elsewhere and the other place was terrible, plus she was injured by the groomer. At Lucky Paws the groomer is excellent. She shows an absolute love for dogs and our pet can't wait to go there!!! It is an excellent facility and the new owners are another great, refreshing addition to the operation.
I have read some fair and some not fair reviews on this site. When in business, you can't make everyone happy. But customer service and attitude speak loudly to all customers. And, the new owners, who bought the operation this year, have shown themselves to be very caring and friendly to all. I would highly recommend you give Lucky Paws a try and see for yourself.
Our dog gets so excited when we enter the facility and rushes, acrosss the parking lot, to the door!! That tells me alot about her experiences

5
★★★★★

We have taken our dog there for years. She loves their beautiful pool and plays endlessly in the water. We also have her groomed there - went elsewhere and the other place was terrible, plus she was injured by the groomer. At Lucky Paws the groomer is excellent. She shows an absolute love for dogs and our pet can't wait to go there!!! It is an excellent facility and the new owners are another great, refreshing addition to the operation.
I have read some fair and some not fair reviews on this site. When in business, you can't make everyone happy. But customer service and attitude speak loudly to all customers. And, the new owners, who bought the operation this year, have shown themselves to be very caring and friendly to all. I would highly recommend you give Lucky Paws a try and see for yourself.
Our dog gets so excited when we enter the facility and rushes, acrosss the parking lot, to the door!! That tells me alot about her experiences

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1 out of 1 people found this review helpful.

.

This place was pretty lame. We were visiting the area from out of town and found it on BringFido.com. The website made it look really cool, like there's a ton to do. The outdoors portion was pretty much just the pool (which was nice), a wooden platform/ramp, and a tunnel through a little mountain thing. The indoor part had a little Fisher Price jungle gym, but that was it.

The worst part of this experience was the staff. I echo one of the other reviews here that they're total weirdos about their rules, rules, rules. Like bootcamp. The receptionist was cold and off putting, and when we left, downright rude. My husband accidentally used a restricted door, and she chewed him out in front of other guests. "It's your first time, so I'll let you go this time."Gee thanks!

Like I'm paying $10 to use you crap facility again anyway.

1
★☆☆☆☆

This place was pretty lame. We were visiting the area from out of town and found it on BringFido.com. The website made it look really cool, like there's a ton to do. The outdoors portion was pretty much just the pool (which was nice), a wooden platform/ramp, and a tunnel through a little mountain thing. The indoor part had a little Fisher Price jungle gym, but that was it.

The worst part of this experience was the staff. I echo one of the other reviews here that they're total weirdos about their rules, rules, rules. Like bootcamp. The receptionist was cold and off putting, and when we left, downright rude. My husband accidentally used a restricted door, and she chewed him out in front of other guests. "It's your first time, so I'll let you go this time."Gee thanks!

Like I'm paying $10 to use you crap facility again anyway.

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Our family is so grateful to Lucky Paws. Of all the places we have lived, Pittsburgh is our favorite and it is mostly because of this place! Our dog is THRILLED to go there -- I think she has a better time on vacation than we do. It makes us rest at ease knowing she is in wonderful hands. The only problem we ever have is getting in since they fill up way in advance. This place is a jewel! The dog pool is absolutely amazing!

5
★★★★★

Our family is so grateful to Lucky Paws. Of all the places we have lived, Pittsburgh is our favorite and it is mostly because of this place! Our dog is THRILLED to go there -- I think she has a better time on vacation than we do. It makes us rest at ease knowing she is in wonderful hands. The only problem we ever have is getting in since they fill up way in advance. This place is a jewel! The dog pool is absolutely amazing!

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THis place has a one car entry so be careful!!

FOr the dog park area you must bring paperwork each and every time your dog comes in to play or swim. Totally ridiculous.

For some reason the owners are NEVER around. Customer service is NONE. If you left something at the park, you cannot get in touch with staff, period. THEY DO NOT answer phones, but the phone message says they will answer all calls at end of day.............THis is crazy for a business......I was told they are busy with the dogs.......This is BULL......The teenage attendants do nothing but sit at the desk.

The management seems overly confident, very unaccountable and basically treats customers as enemys.....They are accusatory towards others and are nt sympathetic or kind.......The dog park is so nice, but hardly attended. I WONDER WHY? try MIsty Pines, where the environment is way better

2
★★☆☆☆

THis place has a one car entry so be careful!!

FOr the dog park area you must bring paperwork each and every time your dog comes in to play or swim. Totally ridiculous.

For some reason the owners are NEVER around. Customer service is NONE. If you left something at the park, you cannot get in touch with staff, period. THEY DO NOT answer phones, but the phone message says they will answer all calls at end of day.............THis is crazy for a business......I was told they are busy with the dogs.......This is BULL......The teenage attendants do nothing but sit at the desk.

The management seems overly confident, very unaccountable and basically treats customers as enemys.....They are accusatory towards others and are nt sympathetic or kind.......The dog park is so nice, but hardly attended. I WONDER WHY? try MIsty Pines, where the environment is way better

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0 out of 1 people found this review helpful.

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Would totally give them zero stars if I could. They are NOT dog lovers. Totally in it for the money. Though the facilities are nice the people who run it are cold and heartless. They traumatized and stressed our poor dog after 1 day and we had her transferred to another kennel via a friend while we were away on vacation. I pray she is not forever marked by the experience. As our dog is being taken to the other kennel all the girl can ask us is if it would be alright to bill the credit card they have on file for us, SERIOUSLY.

1
★☆☆☆☆

Would totally give them zero stars if I could. They are NOT dog lovers. Totally in it for the money. Though the facilities are nice the people who run it are cold and heartless. They traumatized and stressed our poor dog after 1 day and we had her transferred to another kennel via a friend while we were away on vacation. I pray she is not forever marked by the experience. As our dog is being taken to the other kennel all the girl can ask us is if it would be alright to bill the credit card they have on file for us, SERIOUSLY.

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1 out of 1 people found this review helpful.

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We usually use the Cozy Inn Pet Resort in Stahlstown, but it's a hike from Sewickley Heights and thought we'd give Lucky Paws a try. I reserved space for my two labs for 10 days in early February. Brought the vaccination record over and

3
★★★★★

We usually use the Cozy Inn Pet Resort in Stahlstown, but it's a hike from Sewickley Heights and thought we'd give Lucky Paws a try. I reserved space for my two labs for 10 days in early February. Brought the vaccination record over and

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My husband & I are from are from out of town and unreasonably paid $10 per dog to let them play in their dog park for a couple of hours as a special treat to our dogs the day after a very long drive into Pittsburgh. We heard about this facility and their website enticed us b/c of the large pool for the dogs. Don't get me wrong - the facility (dog park area) is wonderful! We were immediately impressed. The only thing that did kind of make me upset was that part of the boarding facility was facing the dog park and I did think it was cruel for those dogs to be pent up in the kennels while they could potentially see & definitely hear a bunch of other people with their dogs splashing and playing around. After we were there for a while, a man w/ his dog came into the park area and one of our dogs proceeded to hump his dog. We immediately ran over to stop our dog, but the man seemed unreasonably angry. 20 minutes later it happened again when the dogs were in the pool area, but since owners aren't allowed in the pool we were yelling at our dog to get off while this man sprinted into the pool grabbing his dog and HITTING our dog w/ a rubber toy. We ended up leaving b/c the situation was so upsetting. Even though our dog humped his dog we made every effort to stop it and the man was completely out of line and unreasonable - I wanted to warn the owner that this man was out of control. I was very calm when I went in to discuss the situation, but the owner immediately started attacking me and basically telling me if my dog humped her dog that her dog would kill my dog and it would be my fault. She also said that by law that man had every right to beat my dog. By law that may be the case, but that doesn't mean it is reasonable. The owner obviously doesn't know much about customer service b/c she turned this unfortunate situation that I was calmy informing her about into a much bigger issue while seeming extremely cold and heartless. We will never go back b/c I refuse to support someone that has a business in the service industry, but has no clue on how to deal with people. If YOU decide to go back to Lucky Paws - I just hope your dog doesn't randomly start humping HER dog or WATCH OUT.

1
★☆☆☆☆

My husband & I are from are from out of town and unreasonably paid $10 per dog to let them play in their dog park for a couple of hours as a special treat to our dogs the day after a very long drive into Pittsburgh. We heard about this facility and their website enticed us b/c of the large pool for the dogs. Don't get me wrong - the facility (dog park area) is wonderful! We were immediately impressed. The only thing that did kind of make me upset was that part of the boarding facility was facing the dog park and I did think it was cruel for those dogs to be pent up in the kennels while they could potentially see & definitely hear a bunch of other people with their dogs splashing and playing around. After we were there for a while, a man w/ his dog came into the park area and one of our dogs proceeded to hump his dog. We immediately ran over to stop our dog, but the man seemed unreasonably angry. 20 minutes later it happened again when the dogs were in the pool area, but since owners aren't allowed in the pool we were yelling at our dog to get off while this man sprinted into the pool grabbing his dog and HITTING our dog w/ a rubber toy. We ended up leaving b/c the situation was so upsetting. Even though our dog humped his dog we made every effort to stop it and the man was completely out of line and unreasonable - I wanted to warn the owner that this man was out of control. I was very calm when I went in to discuss the situation, but the owner immediately started attacking me and basically telling me if my dog humped her dog that her dog would kill my dog and it would be my fault. She also said that by law that man had every right to beat my dog. By law that may be the case, but that doesn't mean it is reasonable. The owner obviously doesn't know much about customer service b/c she turned this unfortunate situation that I was calmy informing her about into a much bigger issue while seeming extremely cold and heartless. We will never go back b/c I refuse to support someone that has a business in the service industry, but has no clue on how to deal with people. If YOU decide to go back to Lucky Paws - I just hope your dog doesn't randomly start humping HER dog or WATCH OUT.

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2 out of 2 people found this review helpful.

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Similar experiences as these folks. Our request for a kennel tour was refused. Buyer beware: look closely at the website. Photos of dogs lounging on sofas is somewhat misleading. The real photo you want to review is the one with the

3
★★★★★

Similar experiences as these folks. Our request for a kennel tour was refused. Buyer beware: look closely at the website. Photos of dogs lounging on sofas is somewhat misleading. The real photo you want to review is the one with the

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My pugs and I love this place. I have never had a negative experience at Lucky Paws and I was pretty shocked to see some of these reviews because I have many friends and acquaintances who take their dogs here for boarding, daycare, grooming, and the dog park. The only bad experiences I ever heard was about some overly friendly dogs at the park jumping up on someone and getting their pants dirty. Me and my pugs love Lucky Paws. I have to wonder where these reviews are coming from???

5
★★★★★

My pugs and I love this place. I have never had a negative experience at Lucky Paws and I was pretty shocked to see some of these reviews because I have many friends and acquaintances who take their dogs here for boarding, daycare, grooming, and the dog park. The only bad experiences I ever heard was about some overly friendly dogs at the park jumping up on someone and getting their pants dirty. Me and my pugs love Lucky Paws. I have to wonder where these reviews are coming from???

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2 out of 2 people found this review helpful.

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This was the first time I had to board my dogs and they were staying together in the double run outside kennel. The day I dropped them off I became VERY concerned that they would not allow me to see the run where my dogs were to stay. I was in tears as I do not want my (family members) to stay in a dirty place and that's the only reason I could think of for them not allowing me to see it. They said it was because I would upset the other dogs. That's crazy! I suggested that I just peak in the door but they refuesed. I had no other choice but to leave them for this stay but we won't be back. I was in tears and worried all week about their well being. I too felt that they were rude about my request to see the runs.

1
★☆☆☆☆

This was the first time I had to board my dogs and they were staying together in the double run outside kennel. The day I dropped them off I became VERY concerned that they would not allow me to see the run where my dogs were to stay. I was in tears as I do not want my (family members) to stay in a dirty place and that's the only reason I could think of for them not allowing me to see it. They said it was because I would upset the other dogs. That's crazy! I suggested that I just peak in the door but they refuesed. I had no other choice but to leave them for this stay but we won't be back. I was in tears and worried all week about their well being. I too felt that they were rude about my request to see the runs.

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3 out of 5 people found this review helpful.

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I too have had first hand experience with the insensitive behavior of these people. They will not allow you to see the inside of the kennel. With the prices they charge they should be more sensitive to the needs of the clients and their pets. They offer six walks a day but.....the walks are only to a gravel pen where they are left for one minute and then returned to their cages. The cuddle times, for which you pay dearly, are in the front office where the employees nap on the couch and the frightened dogs just hang around the office until the time is up.

1
★☆☆☆☆

I too have had first hand experience with the insensitive behavior of these people. They will not allow you to see the inside of the kennel. With the prices they charge they should be more sensitive to the needs of the clients and their pets. They offer six walks a day but.....the walks are only to a gravel pen where they are left for one minute and then returned to their cages. The cuddle times, for which you pay dearly, are in the front office where the employees nap on the couch and the frightened dogs just hang around the office until the time is up.

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2 out of 4 people found this review helpful.

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I had the same experience as previous reviewer. After years of boarding there I am now choosing to board my dear pet elsewhere. Things are fine here until there is a problem. Owners seem to know how to handle dogs but not their owners. Very disappointed in the way they handled several issues which could have been so easily resolved with a little bit of care and understanding but instead were met with rudeness and insensitivity. These people don't seem to understand that there are many kennels in the area to choose from. Their brochure actually has a block that states "If our policies, prices, or hours are not acceptable to you, we prefer that you choose another facility." How's that for a welcoming statement? And they mean it. Time to go back to brush up on some manners, girls.

1
★☆☆☆☆

I had the same experience as previous reviewer. After years of boarding there I am now choosing to board my dear pet elsewhere. Things are fine here until there is a problem. Owners seem to know how to handle dogs but not their owners. Very disappointed in the way they handled several issues which could have been so easily resolved with a little bit of care and understanding but instead were met with rudeness and insensitivity. These people don't seem to understand that there are many kennels in the area to choose from. Their brochure actually has a block that states "If our policies, prices, or hours are not acceptable to you, we prefer that you choose another facility." How's that for a welcoming statement? And they mean it. Time to go back to brush up on some manners, girls.

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3 out of 5 people found this review helpful.

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I would never send my dog there again. We were repeat customers too. There was a miscommunitation with the owner and she was rude, disrespectful and offered threats. They will not work through problems, but will charge you excessively and hold your pet hostage for more money.

1
★☆☆☆☆

I would never send my dog there again. We were repeat customers too. There was a miscommunitation with the owner and she was rude, disrespectful and offered threats. They will not work through problems, but will charge you excessively and hold your pet hostage for more money.

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3 out of 5 people found this review helpful.

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We take our dog here 2-3 days a week for doggie daycare. The location is so convenient and the staff is wonderful! We love that it is both indoors and outdoors and there's even a pool! Bert comes home pooped after spending the day here, and a tired puppy is a good puppy.

5
★★★★★

We take our dog here 2-3 days a week for doggie daycare. The location is so convenient and the staff is wonderful! We love that it is both indoors and outdoors and there's even a pool! Bert comes home pooped after spending the day here, and a tired puppy is a good puppy.

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1 out of 2 people found this review helpful.

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Lucky Paws is a very special place. The people are dedicated and loving. Every dog and cat who boards there is treated with special loving care. It is truly home away from home and provides me with complete peace of mind when I have to leave my "children" (two labs) for any length of time.

From the comfy living quarters to the fantastic swimming pool just for dog - this place is a little slice of heaven for me and my dogs.

5
★★★★★

Lucky Paws is a very special place. The people are dedicated and loving. Every dog and cat who boards there is treated with special loving care. It is truly home away from home and provides me with complete peace of mind when I have to leave my "children" (two labs) for any length of time.

From the comfy living quarters to the fantastic swimming pool just for dog - this place is a little slice of heaven for me and my dogs.

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2 out of 4 people found this review helpful.

 

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