Ciocca Honda

★★★★★
  • 8001 Allentown Blvd.

    Harrisburg, PA 17112

    Map & Directions
  • 888-235-1713

About Ciocca Honda

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Used Cars
  • Automotive Repair
Details
  • Honda
  • Honda
Hours
M-F 9am-8pm, Sa 9am-6pm, Su Closed
Keywords
  • New Cars
  • Used Cars
  • Honda Dealership
  • Honda Repair
  • Honda Civic Lease
  • Honda Accord Lease
  • Honda CR-V Lease
  • Honda Lease Deals
Products
  • Honda Vehicles
  • Honda Civic
  • Honda Accord
  • Honda CR-V
  • Honda HR-V
  • Honda Pilot
  • Certified Honda Vehicles
  • Used Cars
  • Honda Parts
Specialties
  • The Ciocca Promise
  • Buy 3 Tires, Get 1 Free
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa
Brands
  • Honda
  • Ciocca
Services
  • New Honda Sales
  • Used Car Sales
  • Honda Financing
  • Honda Auto Repair
  • Honda Auto Parts
  • Honda Tire Finder
  • Honda Lease Deals
Languages
  • English

Automotive

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I contacted over a dozen dealers looking for a 2011 Honda Touring Elite. The responses I got from the salespeople ranged from arrogance to stupidity. Megan and Joe at Ciocca were the complete opposite. They didn't treat me like I am an idiot like the other dealers. They gave me a very fair deal and didn't try to nickel dime me on anything. Very professional. As a matter of fact the price I got was thousands less than other dealers were asking. One dealer wanted MSRP +$1000! Who would pay that?

I like to do as much of the transaction as possible via email and then just show up to the dealer to sign the papers. That's exactly what I did here. I was in and out of the dealership in 2 hours and that included processing a trade-in vehicle, inspecting the features and condition of the new vehicle, signing all paperwork, etc. Many other dealers at some point or another in the email discussion would basically stop giving me information and say something like "just come in to the dealer and we'll work something out." That is code for "come here so we can get you in our environment and use our high pressure sales tactics on you."
Megan and I worked it all out in email except the value of my trade in which has to be physically inspected for obvious reasons. THIS IS HUGE! Every dealer should adopt this mentality. Treat you customers as equals!
When I showed up at the dealer Joe took over for Megan and we got right down to it.
I turned down the offer to test drive since I was already 100% certain that I wanted to buy that vehicle.

It was well worth the 2hr drive from the DC area. I'll definitely buy my next vehicle there.

side note: everyone at the dealership was very nice. People that weren't even involved in the sale greeted me with a smile.
another side note: I found a small flaw in one of the door panels. I pointed it out and they made arrangements for me to have it fixed by the upholstery guy at my local dealer and send the bill to Ciocca, no hassle.

5
★★★★★

I contacted over a dozen dealers looking for a 2011 Honda Touring Elite. The responses I got from the salespeople ranged from arrogance to stupidity. Megan and Joe at Ciocca were the complete opposite. They didn't treat me like I am an idiot like the other dealers. They gave me a very fair deal and didn't try to nickel dime me on anything. Very professional. As a matter of fact the price I got was thousands less than other dealers were asking. One dealer wanted MSRP +$1000! Who would pay that?

I like to do as much of the transaction as possible via email and then just show up to the dealer to sign the papers. That's exactly what I did here. I was in and out of the dealership in 2 hours and that included processing a trade-in vehicle, inspecting the features and condition of the new vehicle, signing all paperwork, etc. Many other dealers at some point or another in the email discussion would basically stop giving me information and say something like "just come in to the dealer and we'll work something out." That is code for "come here so we can get you in our environment and use our high pressure sales tactics on you."
Megan and I worked it all out in email except the value of my trade in which has to be physically inspected for obvious reasons. THIS IS HUGE! Every dealer should adopt this mentality. Treat you customers as equals!
When I showed up at the dealer Joe took over for Megan and we got right down to it.
I turned down the offer to test drive since I was already 100% certain that I wanted to buy that vehicle.

It was well worth the 2hr drive from the DC area. I'll definitely buy my next vehicle there.

side note: everyone at the dealership was very nice. People that weren't even involved in the sale greeted me with a smile.
another side note: I found a small flaw in one of the door panels. I pointed it out and they made arrangements for me to have it fixed by the upholstery guy at my local dealer and send the bill to Ciocca, no hassle.

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My wife and I were in the market for a new 2011 Honda Pilot. We checked out Bobby Rahal and Faulkner since they were closer. Bobby Rahal gave us an ok price on a new Pilot, but lousy trade-in value on our Ford. Faulkner didn??t respond to my e-mails for a few days, so I automatically ruled them out (if the customer service is lousy via e-mail, I knew it wouldn??t get any better). On a whim, I tried Ciocca Honda. We made an appointment for my wife to take her old car up for an appraisal. They were very professional and greeted her by name at the front door. About an hour after she was done, I got a phone call from our salesman, Andrew Wallet, to talk numbers. Right off the bat, he gave us $2000 more for our trade-in than Bobby Rahal. On top of that, he discounted the new Pilot $1600 more than Bobby Rahal. I was ecstatic and the deal was done over the phone without ever meeting Andrew.

Approximately 5 days later, Ciocca located the exact Pilot we wanted at another dealer (no charge to us either). On the day we went to pick it up and sign the paperwork, I met Andrew for the first time. Things were going well, until we walked in the finance manager??s office. The finance manager, Matt, was pleasant and cordial. Then he started to talk about the warranty for the vehicle. I knew right then he was going into his extended warranty pitch. He tried to tell us that the 3year, 36,000 mile warranty didn??t protect against much other than manufacturer??s defects. That the only true warranty on the car was 12months or 12,000 miles. What a crock. He was trashing the bumper to bumper warranty in hopes of luring us into the ??Vehicle Service Contract.? Just another fancy name for the extended warranty. He even went so far as to warn us that because of all the electronics in today??s vehicles, the repairs can be extremely costly. Again, trying to push us into the warranty. When all was said and done, he didn??t ask us if we were interested in purchasing it (requiring only a yes or no answer). He ASSUMED he had us hook, line and sinker and asked us which one of the plans (Platinum, Gold, Silver or Bronze) he could sign us up for. What a joke. In addition to that, he had the cost of all four plans tied into a new monthly payment for our new vehicle. It??s obvious this was done to hide the true cost of the ??Vehicle Service Contract.? Even funnier, the monthly payments were nearly $50 more per month. Apparently, they expected us to pay on that contract for the duration of our loan.

So, when I told him ??NO,? things got interesting. He seem shell-shocked. He asked why I didn??t want it. He asked for an explanation. When I told him I didn??t want it period, that wasn??t good enough. He wouldn??t take ??no? for an answer. He kept badgering me and asked if I had a bad experience previously. I told him it didn??t matter. I said I didn??t want it. I told him I don??t buy extended warranties for Tv??s or applicances and I??m not about to start with a vehicle. I told him I don??t want any fabric protection or rust inhibitor either. He appeared dumbfounded. I knew this was a huge money-maker for the dealer and probably good commission for Matt too. However, he continued on and persisted wanting to know why we didn??t want it. It almost got to the point where my wife and I walked out, but I knew she wanted the Pilot and I felt the deal was right.

In the end, I ended up speaking my mind to the General Manager about his finance manager and his overly aggressive sales tactics. In all, I??m happy with the sales experience, but feel it was all tainted at the end. My wife and I have not decided if we will be servicing our vehicle there yet.

3
★★★☆☆

My wife and I were in the market for a new 2011 Honda Pilot. We checked out Bobby Rahal and Faulkner since they were closer. Bobby Rahal gave us an ok price on a new Pilot, but lousy trade-in value on our Ford. Faulkner didn??t respond to my e-mails for a few days, so I automatically ruled them out (if the customer service is lousy via e-mail, I knew it wouldn??t get any better). On a whim, I tried Ciocca Honda. We made an appointment for my wife to take her old car up for an appraisal. They were very professional and greeted her by name at the front door. About an hour after she was done, I got a phone call from our salesman, Andrew Wallet, to talk numbers. Right off the bat, he gave us $2000 more for our trade-in than Bobby Rahal. On top of that, he discounted the new Pilot $1600 more than Bobby Rahal. I was ecstatic and the deal was done over the phone without ever meeting Andrew.

Approximately 5 days later, Ciocca located the exact Pilot we wanted at another dealer (no charge to us either). On the day we went to pick it up and sign the paperwork, I met Andrew for the first time. Things were going well, until we walked in the finance manager??s office. The finance manager, Matt, was pleasant and cordial. Then he started to talk about the warranty for the vehicle. I knew right then he was going into his extended warranty pitch. He tried to tell us that the 3year, 36,000 mile warranty didn??t protect against much other than manufacturer??s defects. That the only true warranty on the car was 12months or 12,000 miles. What a crock. He was trashing the bumper to bumper warranty in hopes of luring us into the ??Vehicle Service Contract.? Just another fancy name for the extended warranty. He even went so far as to warn us that because of all the electronics in today??s vehicles, the repairs can be extremely costly. Again, trying to push us into the warranty. When all was said and done, he didn??t ask us if we were interested in purchasing it (requiring only a yes or no answer). He ASSUMED he had us hook, line and sinker and asked us which one of the plans (Platinum, Gold, Silver or Bronze) he could sign us up for. What a joke. In addition to that, he had the cost of all four plans tied into a new monthly payment for our new vehicle. It??s obvious this was done to hide the true cost of the ??Vehicle Service Contract.? Even funnier, the monthly payments were nearly $50 more per month. Apparently, they expected us to pay on that contract for the duration of our loan.

So, when I told him ??NO,? things got interesting. He seem shell-shocked. He asked why I didn??t want it. He asked for an explanation. When I told him I didn??t want it period, that wasn??t good enough. He wouldn??t take ??no? for an answer. He kept badgering me and asked if I had a bad experience previously. I told him it didn??t matter. I said I didn??t want it. I told him I don??t buy extended warranties for Tv??s or applicances and I??m not about to start with a vehicle. I told him I don??t want any fabric protection or rust inhibitor either. He appeared dumbfounded. I knew this was a huge money-maker for the dealer and probably good commission for Matt too. However, he continued on and persisted wanting to know why we didn??t want it. It almost got to the point where my wife and I walked out, but I knew she wanted the Pilot and I felt the deal was right.

In the end, I ended up speaking my mind to the General Manager about his finance manager and his overly aggressive sales tactics. In all, I??m happy with the sales experience, but feel it was all tainted at the end. My wife and I have not decided if we will be servicing our vehicle there yet.

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Great people...extremely helpful and understanding...no high pressure sales people...informative!!! A++ dealership
DON'T GO ANYWHERE ELSE FOR A HONDA!!!!

5
★★★★★

Great people...extremely helpful and understanding...no high pressure sales people...informative!!! A++ dealership
DON'T GO ANYWHERE ELSE FOR A HONDA!!!!

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I have purchased two CRV's from Ciocca and found both experiences to be very pleasant with absolutely no pressure from either the sales or the management staff. Matt Cole was my first salesman and then was the financial management staff member I dealt with for the second purchase. Matt was wonderful in getting me exactly what I wanted and at a great price. He made sure I understood everything about the vehicle and my loan (which by the way, Honda had the best rates) prior to leaving. But the sales did not stop when I left the showroom. Both Andrew Wallett (my second salesman) and Matt emailed and called several times to check on the vehicle and my expereince with it thus far. I also use the service dept for maintenance work and found them to be exceptional. Their friendliness and cooperation goes beyond what I have encountered fron other dealers.

5
★★★★★

I have purchased two CRV's from Ciocca and found both experiences to be very pleasant with absolutely no pressure from either the sales or the management staff. Matt Cole was my first salesman and then was the financial management staff member I dealt with for the second purchase. Matt was wonderful in getting me exactly what I wanted and at a great price. He made sure I understood everything about the vehicle and my loan (which by the way, Honda had the best rates) prior to leaving. But the sales did not stop when I left the showroom. Both Andrew Wallett (my second salesman) and Matt emailed and called several times to check on the vehicle and my expereince with it thus far. I also use the service dept for maintenance work and found them to be exceptional. Their friendliness and cooperation goes beyond what I have encountered fron other dealers.

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I recently traded in my '01 Honda Civic for an '09 Certified Used Civic. I specifically worked with Joe Barone in sales, and Michael Melhorn in the financial department. Both were extremely helpful in my quest for a used car. They got me a great deal and I absolutely love the car. Since I drove away, I noticed some minor problems, and Ciocca Honda has been more than willing to fix them. Their number one goal is customer satisfaction, and I'd say they've accomplished that 100% in my case!

5
★★★★★

I recently traded in my '01 Honda Civic for an '09 Certified Used Civic. I specifically worked with Joe Barone in sales, and Michael Melhorn in the financial department. Both were extremely helpful in my quest for a used car. They got me a great deal and I absolutely love the car. Since I drove away, I noticed some minor problems, and Ciocca Honda has been more than willing to fix them. Their number one goal is customer satisfaction, and I'd say they've accomplished that 100% in my case!

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My checklist to buy a great car:

Convenient Location of Dealership - check
Great selection of vehicles - check
Ability to shop in person and online - check
Knowledgeable staff - check
Fast and easy purchase process - check

Where did I find it all? Ciocca Honda. Top notch customer service, from the internet sales staff (Megan), and the show room sales staff (Andy), and a really great selection of vehicles for me to pick from.

On the internet sales side, there were fantastic photos to see, of more angles of the vehicle than I ever found anywhere else: even some of the manufacturer sites! Megan and her team did a great job at organizing the vehicle information, and then patiently answering my questions on several vehicles until I was ready for a test drive.

I ended up with a Honda Acura, and I love it. It has great gas mileage, a smooth and quiet ride, comfortable seats, and plenty of interior storage space and trunk space.

Andy took care to make sure I was set up for all the paperwork needed, handled getting my trade-in settled, and answered any questions I had about the vehicle.

The financial process was quick, efficient, and a breeze to complete. Ciocca Honda was a great place to buy a car. No pressure tactics, plenty of technical information, and a great atmosphere to car shop in. Taking the car in for routine maintenance is going to be enjoyable: everyone feels welcome at Ciocca!

Tim S.

5
★★★★★

My checklist to buy a great car:

Convenient Location of Dealership - check
Great selection of vehicles - check
Ability to shop in person and online - check
Knowledgeable staff - check
Fast and easy purchase process - check

Where did I find it all? Ciocca Honda. Top notch customer service, from the internet sales staff (Megan), and the show room sales staff (Andy), and a really great selection of vehicles for me to pick from.

On the internet sales side, there were fantastic photos to see, of more angles of the vehicle than I ever found anywhere else: even some of the manufacturer sites! Megan and her team did a great job at organizing the vehicle information, and then patiently answering my questions on several vehicles until I was ready for a test drive.

I ended up with a Honda Acura, and I love it. It has great gas mileage, a smooth and quiet ride, comfortable seats, and plenty of interior storage space and trunk space.

Andy took care to make sure I was set up for all the paperwork needed, handled getting my trade-in settled, and answered any questions I had about the vehicle.

The financial process was quick, efficient, and a breeze to complete. Ciocca Honda was a great place to buy a car. No pressure tactics, plenty of technical information, and a great atmosphere to car shop in. Taking the car in for routine maintenance is going to be enjoyable: everyone feels welcome at Ciocca!

Tim S.

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I recently purchased a new Honda Pilot from Ciocca Honda in Harrisburg, Pennsylvania. Prior to this purchase, my experience with purchasing cars over my lifetime (I'm 65 years old) has been anything but pleasant. I have always felt high pressured and disrespected.

Living in Nebraska but wanting to purchase a car in Pennsylvania (near my vacation cabin), I decided to use the Internet purchasing approach. My demands were simple: the best price possible and all negotiations using e-mail.

Staring with four dealerships, I quickly narrowed the search to Ciocca Honda. Their Internet service was truly outstanding. Their response to me was quick, the price quote for the vehicle was there, and the overall experience during the process exceeded my expectations. The transaction began and ended in a 5-day period.

My overall purchasing experience was outstanding. Yes, price and timing of the transaction were great, but the best part of the experience was dealing with Megan Barto. She was super in all aspects, from my initial Internet contact to driving my new Honda off the lot. She handled the Internet contact
professionally and timely; she had all the technical information on the vehicle, the available inventory, and the status of the SUV for which I was searching. There was no high pressure or disrespect. I cannot adequately express all the favorable traits she displayed during the transaction.

The closing of the deal, lasting approximately an hour, was, again, a pleasant experience going smoothly and quickly with no last-minute "surprises."

The entire staff at Ciocca deserves to be complimented: Megan, Kristie, Michael Melhorn and Joe Barone all performed 110% to make me a satisfied customer! The Ciocca team met the dealership's mission statement of not meeting customer expectations but exceeding them.

I would highly recommend Ciocca Honda to anyone who wishes to get a fair price as well as a pleasant experience when purchasing a vehicle.

GL Matter

5
★★★★★

I recently purchased a new Honda Pilot from Ciocca Honda in Harrisburg, Pennsylvania. Prior to this purchase, my experience with purchasing cars over my lifetime (I'm 65 years old) has been anything but pleasant. I have always felt high pressured and disrespected.

Living in Nebraska but wanting to purchase a car in Pennsylvania (near my vacation cabin), I decided to use the Internet purchasing approach. My demands were simple: the best price possible and all negotiations using e-mail.

Staring with four dealerships, I quickly narrowed the search to Ciocca Honda. Their Internet service was truly outstanding. Their response to me was quick, the price quote for the vehicle was there, and the overall experience during the process exceeded my expectations. The transaction began and ended in a 5-day period.

My overall purchasing experience was outstanding. Yes, price and timing of the transaction were great, but the best part of the experience was dealing with Megan Barto. She was super in all aspects, from my initial Internet contact to driving my new Honda off the lot. She handled the Internet contact
professionally and timely; she had all the technical information on the vehicle, the available inventory, and the status of the SUV for which I was searching. There was no high pressure or disrespect. I cannot adequately express all the favorable traits she displayed during the transaction.

The closing of the deal, lasting approximately an hour, was, again, a pleasant experience going smoothly and quickly with no last-minute "surprises."

The entire staff at Ciocca deserves to be complimented: Megan, Kristie, Michael Melhorn and Joe Barone all performed 110% to make me a satisfied customer! The Ciocca team met the dealership's mission statement of not meeting customer expectations but exceeding them.

I would highly recommend Ciocca Honda to anyone who wishes to get a fair price as well as a pleasant experience when purchasing a vehicle.

GL Matter

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Ciocca Honda and Dodge is a great dealership. The sales staff are friendly and helpful. The service area is knowledgeable in their work and will do their best to fix your car at a reasonable price. They are in the process of building a new Dodge store and then will have seperate dealerships for each make of car. Right now it's a small dealership but it's only going to get better. They are in a convenient location in Hershey. Their prices are good and of course Hondas are great cars, so you can't go wrong!

5
★★★★★

Ciocca Honda and Dodge is a great dealership. The sales staff are friendly and helpful. The service area is knowledgeable in their work and will do their best to fix your car at a reasonable price. They are in the process of building a new Dodge store and then will have seperate dealerships for each make of car. Right now it's a small dealership but it's only going to get better. They are in a convenient location in Hershey. Their prices are good and of course Hondas are great cars, so you can't go wrong!

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Message from Ciocca Honda

At Ciocca Honda, we've built our reputation on achieving 100% customer satisfaction, every time. It's why our customers have placed their trust in us for over 76 years. They know that whether they are in the market to purchase a new or pre-owned vehicle, need an oil change or just want some friendly advice, we are committed to meeting and exceeding their expectations before, during and after the sale. It is this commitment to excellence that has made Ciocca Honda the fastest growing Honda dealership in Central Pennsylvania. We invite you to stop in and see why.

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