Ideal Tool & Equipment Services

★★☆☆☆
  • 456 N 8th St

    Philadelphia, PA 19123

    Map & Directions
  • 215-925-0672

About Ideal Tool & Equipment Services

Hours
Mon 07:00 AM-05:00 PM;Tue 07:00 AM-05:00 PM;Wed 07:00 AM-05:00 PM;Thu 07:00 AM-05:00 PM;Fri 07:00 AM-05:00 PM;Sat 07:00 AM-04:00 PM
2.0 2
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if i could give this place zero star, i would. I work in a retail establishment, so i know how it is to deal with the public. whenever i go somewhere, i try to be the best customer possible. i left my milwakee drill there to be fixed on 11/08/2011, and was told that i would get done in about 2 weeks and that i would get a call. Two weeks went by and no call. I was like, "ok, maybe they are very busy i would give them 1 month." So, 1 month went by, i called them and the guy was like,"we are behind and your drill is being looked at and i would call you back." I waited and waited, and no call. I called them back and they said, the part was being order and that it would come in next week. They said they would call me once it's done. So, i waited and waited. Today is 01/06/2012, i called them, and my drill still isn't done. I spoke to a guy who is the manager ,Paul Napier . He told me that he would look into it and call me back today or Monday. Let's see if he would ever call me back. By next week, i am sure that i will get my drill back regardless if it is fixed or not by that time. IS this what you call FAST SERVICE??????? 2 Months and still not done.

0
★☆☆☆☆

if i could give this place zero star, i would. I work in a retail establishment, so i know how it is to deal with the public. whenever i go somewhere, i try to be the best customer possible. i left my milwakee drill there to be fixed on 11/08/2011, and was told that i would get done in about 2 weeks and that i would get a call. Two weeks went by and no call. I was like, "ok, maybe they are very busy i would give them 1 month." So, 1 month went by, i called them and the guy was like,"we are behind and your drill is being looked at and i would call you back." I waited and waited, and no call. I called them back and they said, the part was being order and that it would come in next week. They said they would call me once it's done. So, i waited and waited. Today is 01/06/2012, i called them, and my drill still isn't done. I spoke to a guy who is the manager ,Paul Napier . He told me that he would look into it and call me back today or Monday. Let's see if he would ever call me back. By next week, i am sure that i will get my drill back regardless if it is fixed or not by that time. IS this what you call FAST SERVICE??????? 2 Months and still not done.

.

There are not that many places who fix power tools any more. Are we supposed to replace them as they go bad?

Ideal Tool is one of those places which fix your trusted tools. It may take some time and their customer service is not the best, but it will be fixed.

3
★★★☆☆

There are not that many places who fix power tools any more. Are we supposed to replace them as they go bad?

Ideal Tool is one of those places which fix your trusted tools. It may take some time and their customer service is not the best, but it will be fixed.

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