White Heating, Inc.

★★★★☆
Your Comfort Is Our Concern!
  • 3467 Babcock Blvd

    Pittsburgh, PA 15237

    Map & Directions
  • 412-536-7163

Automotive

Automotive
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Yesterday I called White Heating, Inc. because my furnace was acting up. I was at home standing by the tech the entire time he had his hands in the furnace. The Tech that came to look at my furnace diagnosed the problem with the blinking indicator light. The light was telling him Ignition failure (check ground). The Tech check the ground to the furnace and ground to the board. He did not check ground to the igniter or the flame rod that was sending the signal back to the board. He automatically jumped to the conclusion that is was a bad board. He gave me a price of $280 for the new board plus another $98 to install the part, on top of the $98 for hour I paid for the service call. I called the same supply house that White uses since we have an account and got the part for almost $100 cheaper and replaced myself. I have been a service tech for over 10 years on car washes, so replacing a plug and play board was not an issue. Low and behold this was not the issue! Since the Tech did not check any other parts I am now out $182.81 for the board. The dirty flame rod that sent a signal to the board was the issue, it needed cleaned. This was a $10 part I picked up this morning to have a spare. Just to make sure that the board was not the issue I placed my old board back in and it works just fine. The sad thing is that if the board was the issue there is a 5 year manufacture warranty on it since it was installed in June 2011. I spoke with John, a manager at White Heating and he told me there is nothing he can do for me since he did not see the job through. John at White called back this morning stating he was going to refund me the money for the service charge but could not do anything for me on the board. I give them credit on trying to make the situation right.

3
★★★☆☆

Yesterday I called White Heating, Inc. because my furnace was acting up. I was at home standing by the tech the entire time he had his hands in the furnace. The Tech that came to look at my furnace diagnosed the problem with the blinking indicator light. The light was telling him Ignition failure (check ground). The Tech check the ground to the furnace and ground to the board. He did not check ground to the igniter or the flame rod that was sending the signal back to the board. He automatically jumped to the conclusion that is was a bad board. He gave me a price of $280 for the new board plus another $98 to install the part, on top of the $98 for hour I paid for the service call. I called the same supply house that White uses since we have an account and got the part for almost $100 cheaper and replaced myself. I have been a service tech for over 10 years on car washes, so replacing a plug and play board was not an issue. Low and behold this was not the issue! Since the Tech did not check any other parts I am now out $182.81 for the board. The dirty flame rod that sent a signal to the board was the issue, it needed cleaned. This was a $10 part I picked up this morning to have a spare. Just to make sure that the board was not the issue I placed my old board back in and it works just fine. The sad thing is that if the board was the issue there is a 5 year manufacture warranty on it since it was installed in June 2011. I spoke with John, a manager at White Heating and he told me there is nothing he can do for me since he did not see the job through. John at White called back this morning stating he was going to refund me the money for the service charge but could not do anything for me on the board. I give them credit on trying to make the situation right.

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Conveniently locayed on route 19 in Perrysville, White Heating has been in business for over 50 years and remains a family owned business. They are absolutely one of the most competent and responsive small businesses I have ever dealt with regardless of whether its about a a furnace installation or something as minor as an annual cleaning.

5
★★★★★

Conveniently locayed on route 19 in Perrysville, White Heating has been in business for over 50 years and remains a family owned business. They are absolutely one of the most competent and responsive small businesses I have ever dealt with regardless of whether its about a a furnace installation or something as minor as an annual cleaning.

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Message from White Heating, Inc.

White Heating has been the Greater Pittsburgh area's source for quality heating, cooling and air quality products and services since 1954. Family owned and operated, we are proud to be a Premier Lennox Dealer and work with all quality brands. We are a recipient of the Dave Lennox Circle of Excellence and Centurion Awards.

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