Boccardo Jewelers Inc

★★★☆☆
  • 201 Jefferson Ave

    Scranton, PA 18503

    Map & Directions
  • 570-344-9021

About Boccardo Jewelers Inc

Hours
Mon 10am-7pm, Tue-Wed 10am-5pm, Fri 10am-5pm, Thu 10am-8pm, Sat 10am-4pm

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Boccardo Jewelers is simply the best. I live two hours away and it is well worth the drive. From the first time I stopped in 15+ years ago to today, the service and selection has been outstanding. I have made numerous purchases and have had repairs made, as well. I have never been disappointed. I have also visited without making a purchase and have been treated in the same friendly and courteous manner. Plus, they are very knowledgeable. As I said, Boccardo Jewelers is simply the best.

5
★★★★★

Boccardo Jewelers is simply the best. I live two hours away and it is well worth the drive. From the first time I stopped in 15+ years ago to today, the service and selection has been outstanding. I have made numerous purchases and have had repairs made, as well. I have never been disappointed. I have also visited without making a purchase and have been treated in the same friendly and courteous manner. Plus, they are very knowledgeable. As I said, Boccardo Jewelers is simply the best.

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This is the response to the customer who complained about her watch taking too long:
After the customer agreed to the $70 estimate which covered the parts and an overhaul of the watch with a one year warranty, the watch was repaired and the customer was left a message in November. Fast forward to January, customer calls to check on the repair and was told the watch was there since November, at which point after her complaining she was charged only the cost of the repair. Still complaining she wanted the repair for free bc no one had called her. She was then told she was notified that the repair was ready in November and that she had a certain responsibility as a customer to check to see if in fact her repair was finished. We apologized for the inconvenience and she was then charged, not the $70 that she said, but $50 our cost for the repair and parts. This was not mentioned in her bad review of our store. How far does a business have to go to accommodate an irrational customer?

5
★★★★★

This is the response to the customer who complained about her watch taking too long:
After the customer agreed to the $70 estimate which covered the parts and an overhaul of the watch with a one year warranty, the watch was repaired and the customer was left a message in November. Fast forward to January, customer calls to check on the repair and was told the watch was there since November, at which point after her complaining she was charged only the cost of the repair. Still complaining she wanted the repair for free bc no one had called her. She was then told she was notified that the repair was ready in November and that she had a certain responsibility as a customer to check to see if in fact her repair was finished. We apologized for the inconvenience and she was then charged, not the $70 that she said, but $50 our cost for the repair and parts. This was not mentioned in her bad review of our store. How far does a business have to go to accommodate an irrational customer?

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I brought my watch to Boccardo's in September 2012 to be repaired. In early October 2012, they called me asking permission for a $70 cleaning. I responded with a positive answer. In early November 2012, I stopped in again to see if my watch was ready. They told me it needed to be sent out to the manufacturer. As I write this, it is now January 2013. I called 3 times this week looking for my watch. One of the owners told me that someone had called me in November to let me know it was ready. I told him that this wasn't the case. NO ONE EVER CALLED ME. At which point, the owner told me again that someone called me. I again told him that no one ever called me and why would I have called 3 times this week looking for my watch. Aside from me being called a "liar" in so many words, I still have to pay for the repair adding insult to injury. Isn't the customer always right? Where is the CUSTOMER SERVICE in this service related industry? Avoid this business at all costs. Save your self from the aggravation.

1
★☆☆☆☆

I brought my watch to Boccardo's in September 2012 to be repaired. In early October 2012, they called me asking permission for a $70 cleaning. I responded with a positive answer. In early November 2012, I stopped in again to see if my watch was ready. They told me it needed to be sent out to the manufacturer. As I write this, it is now January 2013. I called 3 times this week looking for my watch. One of the owners told me that someone had called me in November to let me know it was ready. I told him that this wasn't the case. NO ONE EVER CALLED ME. At which point, the owner told me again that someone called me. I again told him that no one ever called me and why would I have called 3 times this week looking for my watch. Aside from me being called a "liar" in so many words, I still have to pay for the repair adding insult to injury. Isn't the customer always right? Where is the CUSTOMER SERVICE in this service related industry? Avoid this business at all costs. Save your self from the aggravation.

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I strongly suggest going some place else to shop if you actually want good service after spending a fortune on something at this place!! after a sale is made they are no help at all if someting is wrong with what you purchased!!! What a shame!!

1
★☆☆☆☆

I strongly suggest going some place else to shop if you actually want good service after spending a fortune on something at this place!! after a sale is made they are no help at all if someting is wrong with what you purchased!!! What a shame!!

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bought my engagement ring there for christmas. shopped around, and came back three times before making my decision. every time, they were courteous,even though they new i was shopping around. they even told me how to compare their diamond to others before i buy!
their price was the best by far. i couldn't be happier with my choice of jewelry and jeweler!

5
★★★★★

bought my engagement ring there for christmas. shopped around, and came back three times before making my decision. every time, they were courteous,even though they new i was shopping around. they even told me how to compare their diamond to others before i buy!
their price was the best by far. i couldn't be happier with my choice of jewelry and jeweler!

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elegant, super showroom..very personal , and knowledgable staff..The family is great, and know just about everyone by first name. Very branded store. Excellant repair shop right on the premises .In business for over 75 years.. Simply the best! Wouldn't buy jewelry or watches anywhere else.

5
★★★★★

elegant, super showroom..very personal , and knowledgable staff..The family is great, and know just about everyone by first name. Very branded store. Excellant repair shop right on the premises .In business for over 75 years.. Simply the best! Wouldn't buy jewelry or watches anywhere else.

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When you first pull up to Boccardo's it looks really nice and welcoming until you actually walk in the door and you don't have your credit card out. Seriously, not one person said a word to us. We were looking for an engagement ring, but we were never so happy that we didn't find it there! I guess I should actually be thanking Boccardo's for being very uppity! We found an amazing ring that Boccardo's couldn't hold a flame to. We actually listened to the owner brag about their new bar and I was thinking, shouldn't you want those customers to help pay for and actually stock that bar? Then again, who am I? Oh, that's right. Someone who would never shop at Boccardos again! Thank goodness!

1
★☆☆☆☆

When you first pull up to Boccardo's it looks really nice and welcoming until you actually walk in the door and you don't have your credit card out. Seriously, not one person said a word to us. We were looking for an engagement ring, but we were never so happy that we didn't find it there! I guess I should actually be thanking Boccardo's for being very uppity! We found an amazing ring that Boccardo's couldn't hold a flame to. We actually listened to the owner brag about their new bar and I was thinking, shouldn't you want those customers to help pay for and actually stock that bar? Then again, who am I? Oh, that's right. Someone who would never shop at Boccardos again! Thank goodness!

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1 out of 1 people found this review helpful.

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I would never go to Boccardo's again! VERY pretentious from start to finish and not worth the gas to drive there! Thrust me. You will be a bother, well, unless you have $10,000 to spend. The jewelry store looks nice, if you actually care that there's a bar in it! Hey, Boccardo's, why don't you concentrate more on bringing customers into your store and actually treating them as if you want their business rather than stocking your wet bar! Go elsewhere! A pawn shop is better!

1
★☆☆☆☆

I would never go to Boccardo's again! VERY pretentious from start to finish and not worth the gas to drive there! Thrust me. You will be a bother, well, unless you have $10,000 to spend. The jewelry store looks nice, if you actually care that there's a bar in it! Hey, Boccardo's, why don't you concentrate more on bringing customers into your store and actually treating them as if you want their business rather than stocking your wet bar! Go elsewhere! A pawn shop is better!

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1 out of 1 people found this review helpful.

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I shop at Boccardos anytime I need a great gift for my wife. The staff is very friendly and professional. They have a complete watch and jewelry repair shop on the premises. They are a very branded store. Brands like Simon G, and Verragio. The watches they diiplay are amazing. Breitling, Zenith, Tag Heuer, and oh yeah the fun stuff like Toy Watch and Michele! Probally the best jewelry and watch store in the state.

5
★★★★★

I shop at Boccardos anytime I need a great gift for my wife. The staff is very friendly and professional. They have a complete watch and jewelry repair shop on the premises. They are a very branded store. Brands like Simon G, and Verragio. The watches they diiplay are amazing. Breitling, Zenith, Tag Heuer, and oh yeah the fun stuff like Toy Watch and Michele! Probally the best jewelry and watch store in the state.

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Very nice jewelry store, quality, upscale jewelry - prices a bit higher than other jewelry stores, which is why I was disappointed when seeing that my jewelry was not cleaned after having a repair done, as I had requested. It visibly looked dirty and also had dark stains on it, probably from the repair work. I was in a hurry & waited till I got home to inspect - my fault there, but for what I paid, it should have been done. It was just a small piece, perhaps if it were a diamond or Tag watch, it would have been paid more attention to.

3
★★★☆☆

Very nice jewelry store, quality, upscale jewelry - prices a bit higher than other jewelry stores, which is why I was disappointed when seeing that my jewelry was not cleaned after having a repair done, as I had requested. It visibly looked dirty and also had dark stains on it, probably from the repair work. I was in a hurry & waited till I got home to inspect - my fault there, but for what I paid, it should have been done. It was just a small piece, perhaps if it were a diamond or Tag watch, it would have been paid more attention to.

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This place has very elegant and quality pieces. I would only go here for very special occasions since they do tend to be very prices. I bought a gemstone pendant here for a recent anniversary present. The associate was helpful and wasn't too pushy in leading me into the final decision. The pendants are probably the best pieces available here. They do have fine watches available as well which were very nice, but too expensive for me. The shop itself is very nice and it's located in downtown Scranton.

5
★★★★★

This place has very elegant and quality pieces. I would only go here for very special occasions since they do tend to be very prices. I bought a gemstone pendant here for a recent anniversary present. The associate was helpful and wasn't too pushy in leading me into the final decision. The pendants are probably the best pieces available here. They do have fine watches available as well which were very nice, but too expensive for me. The shop itself is very nice and it's located in downtown Scranton.

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