Chesapeake Crab Connection Co

★★★★★
  • 2834 Columbia Ave

    Lancaster, PA 17603

    Map & Directions
  • 717-509-4466

About Chesapeake Crab Connection Co

Hours
Sun 11am-6pm, Mon-Sat 11am-7pm

Food

Food
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.

My wife had purchased a Coupon from Groupon for $19.99 to buy $55.00 worth of crab from Chesapeake Crab Connection.\r
I called the local Chesapeake Crab Connection store here in Lancaster, Pa. \r
I asked the the store employee if i can

3
★★★★★

My wife had purchased a Coupon from Groupon for $19.99 to buy $55.00 worth of crab from Chesapeake Crab Connection.\r
I called the local Chesapeake Crab Connection store here in Lancaster, Pa. \r
I asked the the store employee if i can

.

Don't bother ordering from this company they have the worst customer service. I ordered jumbo lump crab meat. What I got was backing at best in a container marked lump crab meat. I had ordered to save myself having to drive 40 min to get

3
★★★★★

Don't bother ordering from this company they have the worst customer service. I ordered jumbo lump crab meat. What I got was backing at best in a container marked lump crab meat. I had ordered to save myself having to drive 40 min to get

.

STAY AWAY from the Chesapeake Crab Connection. It was absolutely the worst blue crab-ordering experience I've ever encountered and it was extremely disappointing because my hopes were so high. I wish I could give them negative stars

3
★★★★★

STAY AWAY from the Chesapeake Crab Connection. It was absolutely the worst blue crab-ordering experience I've ever encountered and it was extremely disappointing because my hopes were so high. I wish I could give them negative stars

.

Crabby Service and that is being kind. Don't ever use their on line service. Doesn't deliver,doesn't honor their own coupons, sends email specials then cuts that savings in half.\r
Certainly doesn't understand customer service. Call the

3
★★★★★

Crabby Service and that is being kind. Don't ever use their on line service. Doesn't deliver,doesn't honor their own coupons, sends email specials then cuts that savings in half.\r
Certainly doesn't understand customer service. Call the

.

If you can stand to throw out the small ones and complain to the waitress when you need hot ones, this is an okay place to go for all you can eat ONLY. Do not order crabs by the dozen from them. Spend the extra time and or money to get them from Mr. Bills. We ordered a half bushel from them at 11:00am for a 1:30 pm pick up. When I got them home, they were COLD!! There was NO way that they were freshly steamed for my designated pick up time. When I called to complain, they said they would replace them, but would have to charge a fee for doing so and would have to count to see how many we ate and take them out of the new bushel. Not only did I end up paying more for the second box than the first one, they were teeny-tiny and not worth the money I paid the first time. No customer service at all and no accepting responsibility for their mistake. If it were not for the fact that I had company and that they were dying to taste some crabs, I would have thrown the box at them and sucked up my losses.

2
★★☆☆☆

If you can stand to throw out the small ones and complain to the waitress when you need hot ones, this is an okay place to go for all you can eat ONLY. Do not order crabs by the dozen from them. Spend the extra time and or money to get them from Mr. Bills. We ordered a half bushel from them at 11:00am for a 1:30 pm pick up. When I got them home, they were COLD!! There was NO way that they were freshly steamed for my designated pick up time. When I called to complain, they said they would replace them, but would have to charge a fee for doing so and would have to count to see how many we ate and take them out of the new bushel. Not only did I end up paying more for the second box than the first one, they were teeny-tiny and not worth the money I paid the first time. No customer service at all and no accepting responsibility for their mistake. If it were not for the fact that I had company and that they were dying to taste some crabs, I would have thrown the box at them and sucked up my losses.

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.

My mother in law ordered some crabcakes for us that they shipped incorrectly. They were shipped from PA on the 12/28 a Friday and we got them on Wednesday 1/2. 6 days later. No dry ice, they were not even cold anymore. So we cannot eat

3
★★★★★

My mother in law ordered some crabcakes for us that they shipped incorrectly. They were shipped from PA on the 12/28 a Friday and we got them on Wednesday 1/2. 6 days later. No dry ice, they were not even cold anymore. So we cannot eat

.

This place is way overpriced. Plus, they take shortcuts with their food. I ordered a dish with different seafood, including scallops. Well, they actually cut the scallops lengthwise to make 2 scallops out of one - talk about being cheap!

3
★★★★★

This place is way overpriced. Plus, they take shortcuts with their food. I ordered a dish with different seafood, including scallops. Well, they actually cut the scallops lengthwise to make 2 scallops out of one - talk about being cheap!

.

I own a home at the beach and can't always get there. Sitting on the deck at Chesapeake Crab, enjoying the food, the great service and imagining I am at the beach. No one does it better than Chesapeake Crab. And if you can't get to his

3
★★★★★

I own a home at the beach and can't always get there. Sitting on the deck at Chesapeake Crab, enjoying the food, the great service and imagining I am at the beach. No one does it better than Chesapeake Crab. And if you can't get to his

.

I went to the "all you can eat" at Chesapeake crab and couldn't have been more pleased! all you can eat Maryland blue crabs, jumbo shrimp, and old bay fry's for just 30 bucks! You cant beat it! on top of the excellent food i got to sit at

3
★★★★★

I went to the "all you can eat" at Chesapeake crab and couldn't have been more pleased! all you can eat Maryland blue crabs, jumbo shrimp, and old bay fry's for just 30 bucks! You cant beat it! on top of the excellent food i got to sit at

.

I was on a business trip and stopped in with a client to have dinner. Turned out to be a great experience. Had dinner outside by the lighthouse. Tiki tourches were lit and feet were in the sand. I'm from Baltimore and know crabs. We ordered the Supers and they were perfect. The servers on the deck were extremely busy but were attentive. Great nautical feel!

5
★★★★★

I was on a business trip and stopped in with a client to have dinner. Turned out to be a great experience. Had dinner outside by the lighthouse. Tiki tourches were lit and feet were in the sand. I'm from Baltimore and know crabs. We ordered the Supers and they were perfect. The servers on the deck were extremely busy but were attentive. Great nautical feel!

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.

I have ordered crabs either here at Chesapeake or Mr. Bill's on Harrisburg Ave. for a number of years. We even came here to Chesapeake for their "All you can eat" many times, with friends, etc. As one reviewer said, it's expensive here at

3
★★★★★

I have ordered crabs either here at Chesapeake or Mr. Bill's on Harrisburg Ave. for a number of years. We even came here to Chesapeake for their "All you can eat" many times, with friends, etc. As one reviewer said, it's expensive here at

.

Service was below average. Could not believe we were charged 50 cents for vinegar for fries, $1.25 for additional butter, 50 cents for horseradish for oysters.. Meals were served without knife and forks. I know at least a dozen people who will not go bach. I is a shame!

0
★☆☆☆☆

Service was below average. Could not believe we were charged 50 cents for vinegar for fries, $1.25 for additional butter, 50 cents for horseradish for oysters.. Meals were served without knife and forks. I know at least a dozen people who will not go bach. I is a shame!

.

I got turned onto thse folks be eating out on their deck. I ordered a half bushel and an extra dozen of medium and large mixed and was charged slightly more than $150.

I see 1/2 bushels for sale in Ocean City tourist traps for $50. I will pay more but then i expect more and that wasn't the case here.

If price matter to you, then shop.

1
★★☆☆☆

I got turned onto thse folks be eating out on their deck. I ordered a half bushel and an extra dozen of medium and large mixed and was charged slightly more than $150.

I see 1/2 bushels for sale in Ocean City tourist traps for $50. I will pay more but then i expect more and that wasn't the case here.

If price matter to you, then shop.

Pros: good crabs

Cons: expensive

.

Capt. Jim, Another order from us this year. We have enjoyed the many orders we've made with you throughout this year and last. We look forward to receiving some more nice supers. We grew up on the Severn River during the '60s and '70s, so we know what great crabs are, but now since we live in the Shenandoah Valley in Virginia we don't have them available like we used to in the ''good old days''. We tell alot of our friends here that you have some great crabs, so hopefully some of them are also ordering from you.
Thanks again, Jim & Vicky Broening

2
★★★★★

Capt. Jim, Another order from us this year. We have enjoyed the many orders we've made with you throughout this year and last. We look forward to receiving some more nice supers. We grew up on the Severn River during the '60s and '70s, so we know what great crabs are, but now since we live in the Shenandoah Valley in Virginia we don't have them available like we used to in the ''good old days''. We tell alot of our friends here that you have some great crabs, so hopefully some of them are also ordering from you.
Thanks again, Jim & Vicky Broening

Pros: Fabulous Crabs and Great People

Cons: Need to expand

.

Has a great nautical feel and we could see our crabs live before they were steamed. The spice on the crabs is wonderful.

2
★★★★★

Has a great nautical feel and we could see our crabs live before they were steamed. The spice on the crabs is wonderful.

Pros: Fresh Steamed Crabs and Great Atmosphere

Cons: Need to Open for Indoor Dinning

.

I received an email confirmation when I placed
my order on June 30th for my best friend's, "Blue Crab Pickin' 4th of July Birthday Party".

On Friday morning, July 3rd, I called Chesapeake Crab Connection to obtain my tracking information, as I had not received it via email. I was informed that my ordered did not ship because an associate tried calling to get "verbal confirmation" of my order
and was told it was an incorrect number. At that time, he evidently decided that the order was not confirmed and did not ship the order.

I received no email or voice mail to the effect that there were any problems processing my order. In fact, the only correspondence I received from Chesapeake Crab Connection was the confirmation that my order had been received and was confirmed. After informing my best friend that his, "Blue Crab Pickin' 4th of July Birthday Party", was not going to have any crabs,
my friend and his wife called directly and were told that there was a problem with the credit card. I was not told this during my inquiry.

This left us in a terribly difficult position. We had been planning this party for a very long time and we now had no blue crabs to serve our 2 dozen guests that were arriving to spend the afternoon picking Maryland Blue Crabs. The crabs were an integral part of this gathering. Adding to the challenge was the fact that everything was going to be closed on the
4th, we were all working on the 3rd and now had to scramble to figure out what kind of food to serve at our "Blue Crab Pickin' 4th of July Birthday
Party". We ended up serving hot dogs, burgers and frozen shrimp. You can imagine what a huge disappointment this was to our guests and what an
uncomfortable position this put us in.

I spent the entire weekend concerned that I had let down my friend and ruined his birthday party. After the weekend had passed, I'm online reviewing my bank details and I notice that Chesapeake Crab Connection charged my credit card on July 2,
2009 for the entire amount of our order. This was the day my crabs were supposed to ship. Obviously, there was not a problem with my credit card, as
the associated had stated. The charge went through and we still did not receive our crabs.

I was a repeat customer of The Chesapeake Crab
Connection and am very disappointed in the way this was handled. If the sales associate did in fact call to confirm the order and received a wrong number, he should have at least tried the call again, left a message or at the very least emailed me. I realize they may have been busy but this follow up was not adequate, especially after already receiving the email
confirmation of my order. The fact that the credit card was charged and that this was not an issue is inexcusable.

I sent a very detailed complaint to Chesapeake Crab Connection and although I eventually received my money back, I never received any personal contact in the form of an apology or any attempts to rectify the situation and provide some type of good customer service.

Obviously, the party was more about spending time with family and friends but the crabs really were a huge part of it. We went through a great
deal of frustration trying to pull together last minute food for our event. All of my friends and family are very disappointed with the service from
Chesapeake Crab Connection, especially since we had good experiences in the past.

0
★☆☆☆☆

I received an email confirmation when I placed
my order on June 30th for my best friend's, "Blue Crab Pickin' 4th of July Birthday Party".

On Friday morning, July 3rd, I called Chesapeake Crab Connection to obtain my tracking information, as I had not received it via email. I was informed that my ordered did not ship because an associate tried calling to get "verbal confirmation" of my order
and was told it was an incorrect number. At that time, he evidently decided that the order was not confirmed and did not ship the order.

I received no email or voice mail to the effect that there were any problems processing my order. In fact, the only correspondence I received from Chesapeake Crab Connection was the confirmation that my order had been received and was confirmed. After informing my best friend that his, "Blue Crab Pickin' 4th of July Birthday Party", was not going to have any crabs,
my friend and his wife called directly and were told that there was a problem with the credit card. I was not told this during my inquiry.

This left us in a terribly difficult position. We had been planning this party for a very long time and we now had no blue crabs to serve our 2 dozen guests that were arriving to spend the afternoon picking Maryland Blue Crabs. The crabs were an integral part of this gathering. Adding to the challenge was the fact that everything was going to be closed on the
4th, we were all working on the 3rd and now had to scramble to figure out what kind of food to serve at our "Blue Crab Pickin' 4th of July Birthday
Party". We ended up serving hot dogs, burgers and frozen shrimp. You can imagine what a huge disappointment this was to our guests and what an
uncomfortable position this put us in.

I spent the entire weekend concerned that I had let down my friend and ruined his birthday party. After the weekend had passed, I'm online reviewing my bank details and I notice that Chesapeake Crab Connection charged my credit card on July 2,
2009 for the entire amount of our order. This was the day my crabs were supposed to ship. Obviously, there was not a problem with my credit card, as
the associated had stated. The charge went through and we still did not receive our crabs.

I was a repeat customer of The Chesapeake Crab
Connection and am very disappointed in the way this was handled. If the sales associate did in fact call to confirm the order and received a wrong number, he should have at least tried the call again, left a message or at the very least emailed me. I realize they may have been busy but this follow up was not adequate, especially after already receiving the email
confirmation of my order. The fact that the credit card was charged and that this was not an issue is inexcusable.

I sent a very detailed complaint to Chesapeake Crab Connection and although I eventually received my money back, I never received any personal contact in the form of an apology or any attempts to rectify the situation and provide some type of good customer service.

Obviously, the party was more about spending time with family and friends but the crabs really were a huge part of it. We went through a great
deal of frustration trying to pull together last minute food for our event. All of my friends and family are very disappointed with the service from
Chesapeake Crab Connection, especially since we had good experiences in the past.

Pros: Great Crabs

Cons: Not Dependable

.

Can put your feet in sand outside in the summer. Place has a great authenic nautical feel about it. Great local hangout in the summer. Got a bushel yesterday for party and they were awesome.

2
★★★★★

Can put your feet in sand outside in the summer. Place has a great authenic nautical feel about it. Great local hangout in the summer. Got a bushel yesterday for party and they were awesome.

Pros: Great Crabs and place is super clean.

Cons: Limited indoor seating but they have great outdoor deck.

.

Being from the Eastern Shore this small place totally is a class act. We saw our crabs live and watched them get steamed fresh in the steam room, unlike most places that reheat the crabs. The atmosphere was great and made you feel like you were at the ocean. Natalia was our server and she was very pleasant and attentive. Felt like we were at a large Franchise business like Margaritaville in its early beginnings. This place has all the local charms of a place down on the islands.
Capt Fred Spence

2
★★★★★

Being from the Eastern Shore this small place totally is a class act. We saw our crabs live and watched them get steamed fresh in the steam room, unlike most places that reheat the crabs. The atmosphere was great and made you feel like you were at the ocean. Natalia was our server and she was very pleasant and attentive. Felt like we were at a large Franchise business like Margaritaville in its early beginnings. This place has all the local charms of a place down on the islands.
Capt Fred Spence

Pros: Crabs so fresh you can pick them out alive.

Cons: Eat till we couldn't eat anymore.

.

Went on a slow night and had to wait 20 minutes for a server to even approach the table (she only appeared because we flagged her down). We ordered all of our drinks and dinner the first time she approached us. We waited 13 minutes for our drinks (water and a soda) - we ordered 2 appetizers and 2 sandwiches - 1 app and 2 sandwiches were served together. When asked where the other app was we were told it was being "steamed" (the app is served cold) . We asked for tartar sauce at the time we ordered - it did not come with either our app or our sandwich - we asked for it when it was served and she never brought it. we waited for 8 minutes and asked another waitress for it. 45 minutes after ordering we were done and there was still no sign of the other app. I went to speak to the management team and folks they did NOTHING to make the situation better except to say "sorry about that". As we were getting ready to pay the bill the missing app appeared and it was only a 1/2 pound not the pound we ordered. Management actually sold us another 1/2 pound and you guessed it - they charged us for it!!!!! The biggest insult was the check which had an automatic 15% gratuity added - I told them I was not paying that and the manager lobbied for me to tip the waitress!!!!!! Stay away folks.

0
★☆☆☆☆

Went on a slow night and had to wait 20 minutes for a server to even approach the table (she only appeared because we flagged her down). We ordered all of our drinks and dinner the first time she approached us. We waited 13 minutes for our drinks (water and a soda) - we ordered 2 appetizers and 2 sandwiches - 1 app and 2 sandwiches were served together. When asked where the other app was we were told it was being "steamed" (the app is served cold) . We asked for tartar sauce at the time we ordered - it did not come with either our app or our sandwich - we asked for it when it was served and she never brought it. we waited for 8 minutes and asked another waitress for it. 45 minutes after ordering we were done and there was still no sign of the other app. I went to speak to the management team and folks they did NOTHING to make the situation better except to say "sorry about that". As we were getting ready to pay the bill the missing app appeared and it was only a 1/2 pound not the pound we ordered. Management actually sold us another 1/2 pound and you guessed it - they charged us for it!!!!! The biggest insult was the check which had an automatic 15% gratuity added - I told them I was not paying that and the manager lobbied for me to tip the waitress!!!!!! Stay away folks.

Pros: outside seating

Cons: everything else about the place

 

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