First of all, my dog has always received excellent care at this facility, so in that respect, it's fine. My beef is with their prices. This place is so incredibly expensive!! I NEVER leave for less than $125. They pad your bill with all kinds of goodies...shampoos, meds....they never ask or give you the option of having routine prescriptions filled elsewhere, or whether or not you agree to have a particular test done. I always leave with an icky feeling like I have been taken advantage of. The facility is really nice...very upscale....I guess they have to pay for it somehow. They are feeding off of the Manheim Township wealth....but not me anymore...I'm going elsewhere.
Posted 03/09/09 | Report Abuse
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I recently moved to Lancaster and Neffsville Vet was recommended to me.
From my experience on the phone to my first visit was wonderful!
The staff and Doctors were so caring and knowledgeable. They discussed things with me that previous vets never even told me about.
I never expected to love my vet like I love Neffsville Vet, but I am very happy that I found them!
They truly go above and beyond.
Posted 02/21/09 | Report Abuse
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I have only recently discovered Neffsville Veterinary Clinic for my own pets, but have many friends and colleagues that highly recommended this clinic. I found the staff to be very friendly, knowledgeable and accommodating. The facility is second to none - they have everything!Most important - their doctors are top notch. I've met them all and their first concern is that of best medicine for the care of my pets. They are kind and compassionate and I trust them with my 'babies'.
Posted 01/23/09 | Report Abuse
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I have been using Neffsville Veterinarian for the past few years. However, this past month they have made an unforgettable and unforgiving error!! I had to put my 14 year old dog to rest on 12/12/08. I was told the she would be cremated separately and the ashes would be returned to me in 1 week. After 1 week, I called in regards to my dogs ashes and I received no call back. I called a second time after 2 weeks and again, I received no call back. However, on New Year's Eve Day, I finally received a dreadful phone call. The Dr told me, my dog had been tagged incorrectly by the office staff and my baby was mass-cremated with no return ashes. This is a devastating loss to my family and UNACCEPTABLE ERROR! I will NEVER return to Neffsville Clinic and will let EVERYONE, I know, my experience. I am suggesting to ALL, not to take your loved ones to this clinic.
Posted 01/01/09 | Report Abuse
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Neffsville Vet has been my primary clinic for the past ten years and I have never had one bad experience. Every single veterinarian and tech is so knowledgeable, friendly, and nice. You can really tell that they care about the animals and this shows in how they treat them with love and even know their names when we walk them into the lobby! They have recently renovated the entire office and it is definitely one of the nicest clinics I have ever been in. The atmosphere is perfect for you and your pets and it is organized in the most efficient way. It is always clean in there, and I always feel welcome and important. I will always go to Neffsville Veterinary Clinic as long as I live in PA.
Posted 11/30/08 | Report Abuse
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Neffsville Veterinary Clinic has always been there when I needed them. They've never said "We are closing soon, go somewhere else", but opened their arms to my pet when he was in need. Wow!!! That speaks volumes of how they care!!
I appreciate the options theyve given me and the high quality service theyve provided both during my dogs surgery and in the exam room. My dog LOVES to play in the activity room when he is on vacation in the pet resort. The caregivers always give him the hands-on attention that he enjoys so much!! He comes home normal and full of love which gives me peace of mind.
Neffsville Vet will always be considered home for my family pets!
Posted 08/19/08 | Report Abuse
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Around Christmas my dog developed these lesions on his back. Neffsville gave us medication for a bacterial skin infection. When that failed to work they gave us medication for a viral skin infection. Five months, four veterinary visit each time with a different doctor, multiple guesses at what was wrong and a few hundred dollars later a biopsy was done. It turns out that my dog has skin cancer. Unfortunately I will now need to wait for another week to discuss any possible options for my dogs future care and happiness with a Veterinarian. The outlook is not promising and I can only think that maybe if Neffsville had figured out that he had cancer five months ago there may have been a better chance at beating this. I will most likely now be looking at just keeping my dog as comfortable as possible but I dont doubt that Neffsville will have the audacity to suggest a costly procedure which would only prolong my dogs suffering. I have become extremely dissatisfied with the care my animals have received. I believe that they are too large to properly care for your pet but if you must take your animal there to request the same Vet for each visit. I will never take any of my future pets to Neffsville.
Posted 04/10/07 | Report Abuse
0 out of 1 people found this review helpful.
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My family has been going to Neffsville since I was 5 yrs old. I'm now 38. Their staff is very friendly and caring. They are pricey and I hate the fact that they have 5+ doctors but we need to use the emergency hour Pet hospital which doesn't have the best reputation based upon our personal experience and that of others we found. Still, when we moved we used a vet closer and were totally unsatisfied so decided that it was worth it to use & our pets to travel the 45 min to the clinic. They've saved 2 of our danes from bloat and have helped us help several pets over the bridge and were extremely supportive through it all. The new facility is lovely as well and theyve taken into consideration all sizes of pets in their redesign which is great for us giant breed owners!
Posted 01/18/07 | Report Abuse
1 out of 1 people found this review helpful.
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We have been taking our dog to Neffsville Vet for years, and I have only been happy 1 time leaving. I feel like the majority of the vets there are taking advantage of the love you have for your animal, and telling you misinformation in order to make a buck. Its laughable, some of the things that they reccomend. I work with 2 trained (non-practicing) vets and they did actually laugh.
If you do wind up going there I suggest you be very careful of what vet you get, and stick with that one, once you are happy. There is very little consistency between the vets (I have been there a couple times where I had to remind them about information in the chart right in front of them). My problem is mainly with the doctors. The nurses, and staff are really great, I always enjoyed talking to them, and they are very professional.
Posted 01/05/07 | Report Abuse
1 out of 2 people found this review helpful.
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30 years as a client should really speak for itself... you'll find none better. This place is top-notch and everyone there is genuinely compassionate and interested in your pet. The medical care is unsurpassed.
Posted 01/04/07 | Report Abuse
1 out of 1 people found this review helpful.
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I've been going to Neffsville for 10 years and have never experienced anything but the best for myself and for my many pets from the moment we arrive to the moment we leave. From the front desk, to the techs and nurses, to the doctors... everyone is friendly, attentive, caring, knowledgeable and helpful. The staff there has seen us through all our routine health care as well as gotten us successfully through some very serious and life threating illnesses, including 2 rare forms of cancer in 2 different cats. Not the cheapest in town but, you know the old saying about getting what you pay for? I wouldn't go anywhere else.
As for the prior comment... putting a pet down is never easy, for anyone. Sometimes, though, it's all the vet has to offer and it is the last act of compassion we can show our beloved critters. I suspect it wouldn't have sounded any better coming from another vet but maybe it was the best thing. An emotional vet is an unprofessional vet and wouldn't have made things any better any way.
Posted 01/04/07 | Report Abuse
1 out of 1 people found this review helpful.
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A few years back my family pet was not only old, but getting very sick. When he started doing weird things and seemed sick, we took him to Neffsville Vet. We were not happy when the vet suggested putting him to sleep. It was so hard for the family since he was around for over 10 years. But the vet had no sympathy for the situation and you'd think he'd have more of a heart for that. We were so depressed and disappointed and would not recommend them. It could have been one of the vets bad days, but it was worse for us.
Posted 11/02/05 | Report Abuse
0 out of 1 people found this review helpful.
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