Comcast Corporation

★★☆☆☆

About Comcast Corporation

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2.0 4
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one star - a monopoly in the worst sense of hte word. Highest priced cable service in the country, and mediocre service. Like the old phone company - Ma Bell.!

1
★☆☆☆☆

one star - a monopoly in the worst sense of hte word. Highest priced cable service in the country, and mediocre service. Like the old phone company - Ma Bell.!

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If you are having problems with your billing I suggest you go to your local office and ask for the CAE supervisor. Explain the situation, he or she will put a trace on your account to find the misplaced funds. Please keep in mind no company will give you money without looking in to the situation. I have been an employee of Comcast for ten years. I worked the front desk for six months and the remaining nine and a half years have been spent in the field. I hear stories about bad customer service. As a field tech, if I promise someone I will call him or her back and I don??t, I have dispatch and my supervisor all over me. I would hope there are checks and balances for the call center as well. I am not naive, I know there are problem with customer service. However I know Comcast is working toward correcting the problem. Corporate is always sending me information or rebate cards to compensate the customers if they have experienced poor service. This extends to technical and the call center.
I work in the Dothan Alabama system. Comcast has been voted the best cable provider in the area for fifteen years. We are in a competitive market going head to head with Time Warner and Knology. Due to this competitive market we must handle customer situations delicately or the customer can go with another provider. We rarely have complaints from our call centers in Panama City F.L. Tallahassee or Jacksonville F.L. Some of our calls go into Georgia, from what I am told they are courteous and helpful. However, most complains come from third party call centers. In my opinion this is one area Comcast needs to improve. When you are dealing with an in-house call center the results are much better. I have never had dealings with any other regions other than the southeast; I do not know how they handle their customers. Comcast is making strides to correct our customer relation problems. It is a bumpy rode and adjustments will need to be made. Please bear with us; we are working to improve your experience with Comcast.

4
★★★★☆

If you are having problems with your billing I suggest you go to your local office and ask for the CAE supervisor. Explain the situation, he or she will put a trace on your account to find the misplaced funds. Please keep in mind no company will give you money without looking in to the situation. I have been an employee of Comcast for ten years. I worked the front desk for six months and the remaining nine and a half years have been spent in the field. I hear stories about bad customer service. As a field tech, if I promise someone I will call him or her back and I don??t, I have dispatch and my supervisor all over me. I would hope there are checks and balances for the call center as well. I am not naive, I know there are problem with customer service. However I know Comcast is working toward correcting the problem. Corporate is always sending me information or rebate cards to compensate the customers if they have experienced poor service. This extends to technical and the call center.
I work in the Dothan Alabama system. Comcast has been voted the best cable provider in the area for fifteen years. We are in a competitive market going head to head with Time Warner and Knology. Due to this competitive market we must handle customer situations delicately or the customer can go with another provider. We rarely have complaints from our call centers in Panama City F.L. Tallahassee or Jacksonville F.L. Some of our calls go into Georgia, from what I am told they are courteous and helpful. However, most complains come from third party call centers. In my opinion this is one area Comcast needs to improve. When you are dealing with an in-house call center the results are much better. I have never had dealings with any other regions other than the southeast; I do not know how they handle their customers. Comcast is making strides to correct our customer relation problems. It is a bumpy rode and adjustments will need to be made. Please bear with us; we are working to improve your experience with Comcast.

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i made a payment in error of too much but it did not overpay my account because of this they refused to give me my money back and gave me the run around to get my money back.. i called to cxl the account they told me it would take 6wks for me to get my money back . I admit i made the mistake, but in time like these and the fact that i work in a call center and know that the could give me my money back. I think that was horrible and then to top it off they refused to give me the corp # or any information for contacting the company.. it that would have been my job i would be escorted out the door.. you never refuse a customer or refuse to let them speak to a supervisor.. i asked on all 4 calls and how remarkable all the time i did they were in meetings? i have never had a problem with com cast but just to let it be known.. i am going to speak to the corp office and am smart enough to know that i have that right.. and if i have to continue to i will contact until i get some resolution

1
★☆☆☆☆

i made a payment in error of too much but it did not overpay my account because of this they refused to give me my money back and gave me the run around to get my money back.. i called to cxl the account they told me it would take 6wks for me to get my money back . I admit i made the mistake, but in time like these and the fact that i work in a call center and know that the could give me my money back. I think that was horrible and then to top it off they refused to give me the corp # or any information for contacting the company.. it that would have been my job i would be escorted out the door.. you never refuse a customer or refuse to let them speak to a supervisor.. i asked on all 4 calls and how remarkable all the time i did they were in meetings? i have never had a problem with com cast but just to let it be known.. i am going to speak to the corp office and am smart enough to know that i have that right.. and if i have to continue to i will contact until i get some resolution

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I am a customer of comcast cable. When I signedup, they told me the price for basic cable is $9, then when they install the cable TV they told me is about $10. And when I get the bill it is $11. I don;t trust this company as it seems they have no idea about their services.

2
★★☆☆☆

I am a customer of comcast cable. When I signedup, they told me the price for basic cable is $9, then when they install the cable TV they told me is about $10. And when I get the bill it is $11. I don;t trust this company as it seems they have no idea about their services.

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