Total Serenity Day Spa Inc

★★★★☆
  • 2108 Walnut St Ste 1

    Philadelphia, PA 19103

    Map & Directions
  • 215-557-0678

About Total Serenity Day Spa Inc

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My boss bought me a generous gift card to your Spa. I scheduled an appointment a month in advance for the couples massage that included a facial, scalp, and foot massage. My friend and I were extremely excited since it was going to be a great start to our morning - where after I was hosting a Bon Voyage party to my friend that will be traveling for the next couple of months. We even had a pedicure before we arrived at the spa since we knew they would be touching our feet. We arrived on time and everything seemed perfect, our facials were awesome but I was very uncomfortable with the fact that no one told us exactly what was being used on our faces, and we DID NOT receive a foot or scalp massage. We were told after our facials to wait in the lobby, where I assumed we were going to be moving to a different room etc, but after everyone asking if we were good - we realized we were being shuffled out. I left money for the two that provided our services and left confused. Outside my friend and I sat down and started going through the email confirmation and their website to make sure we scheduled the right appointment. Just as I was about to call them to question what happened, I received a phone call from the spa saying I owed $15 dollars on top of the $150 I provided. I was quite livid since we did not receive the services I requested and then instead of any type of apology, I was accused and questioned about why I left and did not say anything, I explained that I should have but I was quite confused as well and wanted to confirm before I called back. After saying this I then pointed out that everything up to then was a delight but that my friend and I were very disappointed and just two facials should not cost $165 when we did not receive any of the other services I specifically asked for. Again no customer service skills, she instead said that the money I left for the two that provided the service will be applied to the cost and that she will explain to them why they will not receive anything since they did not give us the service - then she proceeded to hang up on me. I have been in a customer service field for several years and now a director of operations for a company, and I have never been more appalled by the lack of concern, the disrespect, and completely speechless that she would go through the tip money I left for those that did their job to cover up a mistake she made. This was handled so poorly, and I will make it known the unprofessionalism of this company.

1
★☆☆☆☆

My boss bought me a generous gift card to your Spa. I scheduled an appointment a month in advance for the couples massage that included a facial, scalp, and foot massage. My friend and I were extremely excited since it was going to be a great start to our morning - where after I was hosting a Bon Voyage party to my friend that will be traveling for the next couple of months. We even had a pedicure before we arrived at the spa since we knew they would be touching our feet. We arrived on time and everything seemed perfect, our facials were awesome but I was very uncomfortable with the fact that no one told us exactly what was being used on our faces, and we DID NOT receive a foot or scalp massage. We were told after our facials to wait in the lobby, where I assumed we were going to be moving to a different room etc, but after everyone asking if we were good - we realized we were being shuffled out. I left money for the two that provided our services and left confused. Outside my friend and I sat down and started going through the email confirmation and their website to make sure we scheduled the right appointment. Just as I was about to call them to question what happened, I received a phone call from the spa saying I owed $15 dollars on top of the $150 I provided. I was quite livid since we did not receive the services I requested and then instead of any type of apology, I was accused and questioned about why I left and did not say anything, I explained that I should have but I was quite confused as well and wanted to confirm before I called back. After saying this I then pointed out that everything up to then was a delight but that my friend and I were very disappointed and just two facials should not cost $165 when we did not receive any of the other services I specifically asked for. Again no customer service skills, she instead said that the money I left for the two that provided the service will be applied to the cost and that she will explain to them why they will not receive anything since they did not give us the service - then she proceeded to hang up on me. I have been in a customer service field for several years and now a director of operations for a company, and I have never been more appalled by the lack of concern, the disrespect, and completely speechless that she would go through the tip money I left for those that did their job to cover up a mistake she made. This was handled so poorly, and I will make it known the unprofessionalism of this company.

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This place is great. Amazing massages my wife and I get there.

3
★★★★★

This place is great. Amazing massages my wife and I get there.

.

My husband purchased a couples package and I was somewhat nervous because of the mixed reviews on this and other sites. He was impressed by their website which doesn?t have photos of the spa interior or exterior.I found that omission to

3
★★★★★

My husband purchased a couples package and I was somewhat nervous because of the mixed reviews on this and other sites. He was impressed by their website which doesn?t have photos of the spa interior or exterior.I found that omission to

.

I wish I could go more often. My husband introduced me to Total Serenity Day Spa a couple years ago with a spa package for my birthday. Since then I've been back a few other times for massages but mostly facials, especially the anti

3
★★★★★

I wish I could go more often. My husband introduced me to Total Serenity Day Spa a couple years ago with a spa package for my birthday. Since then I've been back a few other times for massages but mostly facials, especially the anti

.

After a 7-night vacation with family in Palm Springs, CA with a couple of day trips to San Diego and LA, I needed some "me" time. I spent Labor Day searching for a local, African-American spa, I chose Total Serenity Day Spa without reading a single review, which my friends know is unlike me. I am happy to tell you the experience was GREAT -- from scheduling my services with Melonie, the welcome upon my arrival, services performed by David and Twana, to the conversation shared with the desk attendant (sorry, I really don't want to mess up your name) before leaving.

I've received services at many of the finest Spas in my travels, Total Serenity Day Spa Inc. did not fall short in comparison. My only suggestion would be more aromatherapy in the reception and meditation areas. Also, consider working with The Westin Hotel to offer a spa/hotel package -- they were, pleasantly, familiar with Total Serenity when they asked me which Spa I would be visiting.

As promised, I will be back very soon, and I have already spread the word about Total Serenity Day Spa -- one of Philly's best kept secrets is being shared with friends in NJ, Philly and Delaware.

Date of Services: 9/8/2010
Lady G from Delran, NJ
"..it don't mean a thing if it ain't got "That Swing"....."
Living Life, and Loving It
;-D

2
★★★★★

After a 7-night vacation with family in Palm Springs, CA with a couple of day trips to San Diego and LA, I needed some "me" time. I spent Labor Day searching for a local, African-American spa, I chose Total Serenity Day Spa without reading a single review, which my friends know is unlike me. I am happy to tell you the experience was GREAT -- from scheduling my services with Melonie, the welcome upon my arrival, services performed by David and Twana, to the conversation shared with the desk attendant (sorry, I really don't want to mess up your name) before leaving.

I've received services at many of the finest Spas in my travels, Total Serenity Day Spa Inc. did not fall short in comparison. My only suggestion would be more aromatherapy in the reception and meditation areas. Also, consider working with The Westin Hotel to offer a spa/hotel package -- they were, pleasantly, familiar with Total Serenity when they asked me which Spa I would be visiting.

As promised, I will be back very soon, and I have already spread the word about Total Serenity Day Spa -- one of Philly's best kept secrets is being shared with friends in NJ, Philly and Delaware.

Date of Services: 9/8/2010
Lady G from Delran, NJ
"..it don't mean a thing if it ain't got "That Swing"....."
Living Life, and Loving It
;-D

.

I??m not one to write reviews, but after reading the reviews before my visit, I feel compelled to give the Spa much prompts. I treated my husband to his first massage for our 14th anniversary. From my initial call with Melanie, until my husband and I walked out the door it was wonderful. Melanie did a great job helping me choose services and a restaurant. Not being from Philly, this was a big help. The couple massage was outstanding. Thank you Tawana (hope I spelled it right) and Alex for a great massage. We enjoyed it immensely. Everyone was very pleasant. We went on a Friday evening and everyone already had a long day, but that did not stop them from treating us like a king and queen. Thank you, Thank you, Thank you.
Lastly, the down payment. Yes, I had to put a down payment. This was not a big deal because so many of us call ourselves supporting our people and we are the first to do them wrong. Therefore, I am sure this policy was put in place because Total Serenity was tired of being burned.

If I had to make suggestions, I would love for the spa to have more scented candles around.

Total Serentity, keep doing what you do.

2
★★★★★

I??m not one to write reviews, but after reading the reviews before my visit, I feel compelled to give the Spa much prompts. I treated my husband to his first massage for our 14th anniversary. From my initial call with Melanie, until my husband and I walked out the door it was wonderful. Melanie did a great job helping me choose services and a restaurant. Not being from Philly, this was a big help. The couple massage was outstanding. Thank you Tawana (hope I spelled it right) and Alex for a great massage. We enjoyed it immensely. Everyone was very pleasant. We went on a Friday evening and everyone already had a long day, but that did not stop them from treating us like a king and queen. Thank you, Thank you, Thank you.
Lastly, the down payment. Yes, I had to put a down payment. This was not a big deal because so many of us call ourselves supporting our people and we are the first to do them wrong. Therefore, I am sure this policy was put in place because Total Serenity was tired of being burned.

If I had to make suggestions, I would love for the spa to have more scented candles around.

Total Serentity, keep doing what you do.

.

The massage therapist that I was supposed to have was running late so they called me to check if I would be okay with a male instead. They then asked me if I could come early for my waxing and massage.

Despite a rough start, I really enjoyed my overall experience. Based on the price, I expected something a little nicer (as far as visual appeal), but the service was great!

My waxing with Vera was great. She made me feel very comfortable and knew exactly what she was doing.
This was my first massage with a male and I must admit that it was better than I thought it would be. Marcel was very nice and made sure that I was comfortable. They even brought me a champagne glass of water after my massage.

I will definitely be going back!

2
★★★★☆

The massage therapist that I was supposed to have was running late so they called me to check if I would be okay with a male instead. They then asked me if I could come early for my waxing and massage.

Despite a rough start, I really enjoyed my overall experience. Based on the price, I expected something a little nicer (as far as visual appeal), but the service was great!

My waxing with Vera was great. She made me feel very comfortable and knew exactly what she was doing.
This was my first massage with a male and I must admit that it was better than I thought it would be. Marcel was very nice and made sure that I was comfortable. They even brought me a champagne glass of water after my massage.

I will definitely be going back!

.

My first spa experience was FANTABULOUS! As soon as I walked in, they treated my like royalty. The staff was very polite and professional. I received a 30 minute body massage and a facial. The facilities were super clean! The staff converse with you just like they were your friends. They are very thorough with their massages and they value you and your business. I felt like a new person after I left. I floated all the way home.

2
★★★★★

My first spa experience was FANTABULOUS! As soon as I walked in, they treated my like royalty. The staff was very polite and professional. I received a 30 minute body massage and a facial. The facilities were super clean! The staff converse with you just like they were your friends. They are very thorough with their massages and they value you and your business. I felt like a new person after I left. I floated all the way home.

.

Facial - My facial was amazing! Very clean, thorough, and Twana knew exactly how to approach my skin. She was very patient, suggested products for my skin type and she was simply pleasant.
Body Scrub - The scrub at first seemed a bit abrasive because the therapist was using a dry exfoliating brush/sponge, and then actually used the salt scrub after. I'm used to simply the salt scrub, but it still left my skin very smooth and not too sensitive afterwards.
Massage -- The massage was amazing and the reflexology was great.
Staff -- Very pleasant, and always smiling. I've never had an unpleasant or unwelcoming feeling from the staff (either over the phone or in person).
Lunch -- The light lunch was hands down the best salad I've had in an extremely LONG time. The ginger tea was right on time too!

2
★★★★☆

Facial - My facial was amazing! Very clean, thorough, and Twana knew exactly how to approach my skin. She was very patient, suggested products for my skin type and she was simply pleasant.
Body Scrub - The scrub at first seemed a bit abrasive because the therapist was using a dry exfoliating brush/sponge, and then actually used the salt scrub after. I'm used to simply the salt scrub, but it still left my skin very smooth and not too sensitive afterwards.
Massage -- The massage was amazing and the reflexology was great.
Staff -- Very pleasant, and always smiling. I've never had an unpleasant or unwelcoming feeling from the staff (either over the phone or in person).
Lunch -- The light lunch was hands down the best salad I've had in an extremely LONG time. The ginger tea was right on time too!

Pros: Massages, Facials, Scrubs, Reflexology

Cons: Parking in the side lot

.

I recently visited Total Serenity Spa for the first time and was not quite sure what to expect. From the moment I walked in, I felt at ease and relaxed. The staff made me feel welcome and there is no reason to feel self-conscious about anything because they make you feel right at home and very comfortable. After changing into a soft robe and slippers, I was taken to the meditation room for a few minutes to relax. That is the most wonderful room with comfy sofas and low lighting. It really put me in a peaceful mood after travelling over an hour on a hot day in heavy traffic to get there. I had the herbal body wrap and a massage -- both were equally great. I was there for a little over two hours and when I was finished, I did not want to go home. I will definitely go back asap and highly recommend Total Serenity Spa to anyone.

2
★★★★★

I recently visited Total Serenity Spa for the first time and was not quite sure what to expect. From the moment I walked in, I felt at ease and relaxed. The staff made me feel welcome and there is no reason to feel self-conscious about anything because they make you feel right at home and very comfortable. After changing into a soft robe and slippers, I was taken to the meditation room for a few minutes to relax. That is the most wonderful room with comfy sofas and low lighting. It really put me in a peaceful mood after travelling over an hour on a hot day in heavy traffic to get there. I had the herbal body wrap and a massage -- both were equally great. I was there for a little over two hours and when I was finished, I did not want to go home. I will definitely go back asap and highly recommend Total Serenity Spa to anyone.

Pros: Quiet, peaceful, relaxing, smells wonderful

Cons: none

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it was chic, luxurious, earthy and smelled wonderful. and best of all, affordable enough to go back for more.

2
★★★★☆

it was chic, luxurious, earthy and smelled wonderful. and best of all, affordable enough to go back for more.

Pros: atmosphere, masseuse

Cons: none

.

i loved the total serenity experience....jus wished i would have smelled some aroma therapy when i first walked in the door and some smooth music when i first walked in the door to get me in the relaxing mood! but once i got into the room the facial was so relaxing and the music made me feel so at peace! it was a nice experience and i am definitley going back!

2
★★★★☆

i loved the total serenity experience....jus wished i would have smelled some aroma therapy when i first walked in the door and some smooth music when i first walked in the door to get me in the relaxing mood! but once i got into the room the facial was so relaxing and the music made me feel so at peace! it was a nice experience and i am definitley going back!

Pros: love the kindness of the staff

Cons: first walk in atmosphere

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Total Serenity Day Spa is located in CC Philadelphia near Rittenhouse Square. It's close to major transportation, so there is no excuse of not being able to get there. That's a plus. When you walk in you are welcomely greeted by staff. "Hi Shekeena" Since I have been going to Total Serenity I have received their celluite treatment, deep tissue massage, and their bacial services. The message therapists, "hi Twana", are knowledgeable in techniques used for all services, meaning that you don't have to switch technicians in whom you have become comfortable with. There is not a lot of hustle and bustle as experienced with some spas in whose name I will not mention. It's all about you at Total Serenity. I feel like a million bucks everytime I go. As mentioned earlier the staff there is the bomb, thanks to the managerial expertise of Giovani. "What's up? I missed seeing you". I have never experienced a service that I was not very pleased with. I am a Total Serenity Babe whole heartedly. Thanks Total Serenity for the awesome experience.
Peace, Love, and Blessings!
Shelley

2
★★★★★

Total Serenity Day Spa is located in CC Philadelphia near Rittenhouse Square. It's close to major transportation, so there is no excuse of not being able to get there. That's a plus. When you walk in you are welcomely greeted by staff. "Hi Shekeena" Since I have been going to Total Serenity I have received their celluite treatment, deep tissue massage, and their bacial services. The message therapists, "hi Twana", are knowledgeable in techniques used for all services, meaning that you don't have to switch technicians in whom you have become comfortable with. There is not a lot of hustle and bustle as experienced with some spas in whose name I will not mention. It's all about you at Total Serenity. I feel like a million bucks everytime I go. As mentioned earlier the staff there is the bomb, thanks to the managerial expertise of Giovani. "What's up? I missed seeing you". I have never experienced a service that I was not very pleased with. I am a Total Serenity Babe whole heartedly. Thanks Total Serenity for the awesome experience.
Peace, Love, and Blessings!
Shelley

Pros: Atmosphere is serene and pleasant.

Cons: None that I have experienced.

.

I treated myself to a birthday surpise treatment and it was the best gift I could've gave myself. The staff is so welcoming and make you feel welcomed. This was my first time, so i was nervious until i got on that table and it was like i could see the stress saying "goodbye" and "hello" to relaxation. I recommend any and everybody to try it out. Happy Birthday to me. Matter of fact I'm thinking about treating myself for Father's Day. Lol.
Thank You Total Sernity for a good birthday present from me to me........

2
★★★★☆

I treated myself to a birthday surpise treatment and it was the best gift I could've gave myself. The staff is so welcoming and make you feel welcomed. This was my first time, so i was nervious until i got on that table and it was like i could see the stress saying "goodbye" and "hello" to relaxation. I recommend any and everybody to try it out. Happy Birthday to me. Matter of fact I'm thinking about treating myself for Father's Day. Lol.
Thank You Total Sernity for a good birthday present from me to me........

Pros: Go every month for a treat to yourself

.

I've been going to Total Serenity for a couple of years. And today I went in for my monthly massage. And Alex massaged me. He was an older Russian guy, with the hands of a God! I have recently gotten a personal trainer and my body was HURTING. He was def the fix I needed, tho.

2
★★★★★

I've been going to Total Serenity for a couple of years. And today I went in for my monthly massage. And Alex massaged me. He was an older Russian guy, with the hands of a God! I have recently gotten a personal trainer and my body was HURTING. He was def the fix I needed, tho.

Pros: Nice ambiance, friendly staff, snacks, great service

.

From the moment I walked in I felt an exhale in my spirit like walking into a sanctuary for the soul... The young lady Twana who was my attendant did an excellent job at making me feel warm, relaxed and welcome. The facial I received made me feel like every worry was being released layer by layer. When I went in for the hot stone massage Twana spoke softly but her hands spoke loudly. I could literally feel the tension leaving my body. I never felt like I was on a timer... The session seemed to last long enough that I felt absolutely renewed .. This was a WONDERFUL EXPERIENCE !! When You go ask for Twana... She is an angel with heavenly hands!!! The name says it all TOTAL SERENITY ... Nuff said

2
★★★★★

From the moment I walked in I felt an exhale in my spirit like walking into a sanctuary for the soul... The young lady Twana who was my attendant did an excellent job at making me feel warm, relaxed and welcome. The facial I received made me feel like every worry was being released layer by layer. When I went in for the hot stone massage Twana spoke softly but her hands spoke loudly. I could literally feel the tension leaving my body. I never felt like I was on a timer... The session seemed to last long enough that I felt absolutely renewed .. This was a WONDERFUL EXPERIENCE !! When You go ask for Twana... She is an angel with heavenly hands!!! The name says it all TOTAL SERENITY ... Nuff said

Pros: Tranquill Atmosphere, Courteous Attentive Staff

Cons: Wish I could go everyday

.

I went for my first bikini wax of the summer one week ago at Total Serenity Day Spa and upon entering I was automatically at peace due to the relaxed environment. Twana Miller performed my services and not only did she make my experience tranquil but she also provided a level of comfort that I can't say I've ever had during a wax. Anyone that has had a bikini wax before understands the awkward feeling you can sometimes have during a waxing session. It's almost as vexatious as a gyn exam! Twana, however, engaged me in light conversation during the process and afforded me a certain physical and emotional ease that I have not been familiar with in the past. It was such a delightful experience that the rush hour traffic I was stuck in on my way home didn't even annoy me. So ladies, whenever that time appraoches for you, I suggest visiting Total Serenity Day Spa and requesting Twana Miller for your services!

2
★★★★★

I went for my first bikini wax of the summer one week ago at Total Serenity Day Spa and upon entering I was automatically at peace due to the relaxed environment. Twana Miller performed my services and not only did she make my experience tranquil but she also provided a level of comfort that I can't say I've ever had during a wax. Anyone that has had a bikini wax before understands the awkward feeling you can sometimes have during a waxing session. It's almost as vexatious as a gyn exam! Twana, however, engaged me in light conversation during the process and afforded me a certain physical and emotional ease that I have not been familiar with in the past. It was such a delightful experience that the rush hour traffic I was stuck in on my way home didn't even annoy me. So ladies, whenever that time appraoches for you, I suggest visiting Total Serenity Day Spa and requesting Twana Miller for your services!

Pros: Serene, quiet and professional atmosphere

Cons: A little confusing about where to park

.

Considering the high tensions I deal with being a graduate student, total serenity spa truly relieved me of all stress and worries. The atmosphere was absolutely peaceful the second I walked through the doors. As for Twana (massage therapist), she is an absolute wonder. Applied just the right pressure on all my problem areas, working out every and all kinks. I am so pleased with her massage, that I have been back just for her. I have even branched out and taken heed to her various other services, included Brazilian Wax. I have been to many different places in search of a good wax, and Twana has definitely been the best. I would recommend Total Serenity Day Spa not only for the atmosphere it provides, but also for the excellent service I have recieved.

2
★★★★☆

Considering the high tensions I deal with being a graduate student, total serenity spa truly relieved me of all stress and worries. The atmosphere was absolutely peaceful the second I walked through the doors. As for Twana (massage therapist), she is an absolute wonder. Applied just the right pressure on all my problem areas, working out every and all kinks. I am so pleased with her massage, that I have been back just for her. I have even branched out and taken heed to her various other services, included Brazilian Wax. I have been to many different places in search of a good wax, and Twana has definitely been the best. I would recommend Total Serenity Day Spa not only for the atmosphere it provides, but also for the excellent service I have recieved.

.

Was welcomed with opened arms when I arrived , It was a great experience, I enjoyed my day with them. I had got an Touch of Serenity Package and boy was I serene. I thank my family for such a great gift... Will I return yes I actually re-booked ahead of time.

2
★★★★★

Was welcomed with opened arms when I arrived , It was a great experience, I enjoyed my day with them. I had got an Touch of Serenity Package and boy was I serene. I thank my family for such a great gift... Will I return yes I actually re-booked ahead of time.

Pros: great customer service, i felt like family.

Cons: Had no complians

.

I visit total serenity often and think the staff there are great. Starting with the receptionist she was very professional, Secondly the massage therapist Tawanda did a wonderful service. I give Total Serenity
praises on the great service the provide. Thank You Thank You Thank You.

2
★★★★★

I visit total serenity often and think the staff there are great. Starting with the receptionist she was very professional, Secondly the massage therapist Tawanda did a wonderful service. I give Total Serenity
praises on the great service the provide. Thank You Thank You Thank You.

Pros: Receptionist, Massage Therapist

Cons: none

.

I have been here a number of times.
ISSUE #1 I have NEVER had a good interaction with the reception staff.
This is a HUGE problem and would certainly deter many people from even spending the money to experience any of the services. They also have poor customer service and do not make any attempts to rectify customer reported problems.
EX.Thankfully, I have only had three facials done here...all not very good...the last one was actually HORRIBLE. I relayed this information to them after all my services were completed and all I received was ATTITUDE in return as if I had not been a customer for three years at that point AND had not just spent almost $300.00 in their establishment.
That was my LAST facial there but I continued to go there because Tasha (massage therapist) provided very good, professional services (massages and body polishing.)
I called to scheduled my usual services yesterday, the receptionist was as always unfriendly but in addition to that, this receptionist was not even knowledgeable of the services/packages offered nor their policies. We ended up going back and forth about what was written in the brochure as apposed to the website. After the 10 minute debate/discussion of services she would not even schedule my appointment nor hold the time slot (even after I explained that this was part of a list of events/services for my 30th birthday and time would not be flexible.) because I did not have my gift card number with me.
I called again today only to find that Tasha no longer works there AND they have no record of the $300.00 gift card my husband purchased in February 2010. The receptionist placed me on hold several times, no apologies, took my number and told me she would call me back once she located my gift card in the system. Several hours later. NO call...
I patronized their spa for five years despite the sometimes poor customer service and I am thoroughly annoyed and disappointed that they seem not to learn from their mistakes. I will not be returning...

0
★☆☆☆☆

I have been here a number of times.
ISSUE #1 I have NEVER had a good interaction with the reception staff.
This is a HUGE problem and would certainly deter many people from even spending the money to experience any of the services. They also have poor customer service and do not make any attempts to rectify customer reported problems.
EX.Thankfully, I have only had three facials done here...all not very good...the last one was actually HORRIBLE. I relayed this information to them after all my services were completed and all I received was ATTITUDE in return as if I had not been a customer for three years at that point AND had not just spent almost $300.00 in their establishment.
That was my LAST facial there but I continued to go there because Tasha (massage therapist) provided very good, professional services (massages and body polishing.)
I called to scheduled my usual services yesterday, the receptionist was as always unfriendly but in addition to that, this receptionist was not even knowledgeable of the services/packages offered nor their policies. We ended up going back and forth about what was written in the brochure as apposed to the website. After the 10 minute debate/discussion of services she would not even schedule my appointment nor hold the time slot (even after I explained that this was part of a list of events/services for my 30th birthday and time would not be flexible.) because I did not have my gift card number with me.
I called again today only to find that Tasha no longer works there AND they have no record of the $300.00 gift card my husband purchased in February 2010. The receptionist placed me on hold several times, no apologies, took my number and told me she would call me back once she located my gift card in the system. Several hours later. NO call...
I patronized their spa for five years despite the sometimes poor customer service and I am thoroughly annoyed and disappointed that they seem not to learn from their mistakes. I will not be returning...

Pros: Tasha provided great, professional body services, Spa lunch

Cons: Tasha's no longer there, receptionists are still unwelcoming

.

We celebrated our Girls Night Out at Total Serenity. At first i was a little afraid after reading the reviews. But i am very happy i decided to check the spa out for my self. The food, service and staff was excellent. And to top it off they gave every women a gift bag of goodies on the way out. Thanks to Keta and the crew our girls night out went wonderful. We can't wait until the next visit. P.S the facials are out of this world.

2
★★★★★

We celebrated our Girls Night Out at Total Serenity. At first i was a little afraid after reading the reviews. But i am very happy i decided to check the spa out for my self. The food, service and staff was excellent. And to top it off they gave every women a gift bag of goodies on the way out. Thanks to Keta and the crew our girls night out went wonderful. We can't wait until the next visit. P.S the facials are out of this world.

Pros: Facial out if this world

.

i had a coupon deal for total serenity, but i spent a week emailing and calling, and finally gave up.

first i used the email on their website, but after twenty four hours without a response, i called. why have an email address on your website if you won't even respond to it? it's now a week later and i still haven't gotten even a 'please call for an appointment' response.

after i unsuccessfully emailed, i called. a couple of times it rang at least ten times without an answer. another time i left a message, but it was two days before i got a call back. when i finally managed to get someone on the phone, i was put on hold three times for about five minutes at a time, and never got an appointment at the end of that.

i gave them one last chance today, and when i was i put on hold for the second time, i hung up. it should not be that difficult to book a massage!

0
★☆☆☆☆

i had a coupon deal for total serenity, but i spent a week emailing and calling, and finally gave up.

first i used the email on their website, but after twenty four hours without a response, i called. why have an email address on your website if you won't even respond to it? it's now a week later and i still haven't gotten even a 'please call for an appointment' response.

after i unsuccessfully emailed, i called. a couple of times it rang at least ten times without an answer. another time i left a message, but it was two days before i got a call back. when i finally managed to get someone on the phone, i was put on hold three times for about five minutes at a time, and never got an appointment at the end of that.

i gave them one last chance today, and when i was i put on hold for the second time, i hung up. it should not be that difficult to book a massage!

Pros: none

Cons: couldn't even get an appointment

.

I have went there twice, I enjoyed the services. The enviorment is nice and quiet. I really loved the facial. The prices are reasonable.

2
★★★★☆

I have went there twice, I enjoyed the services. The enviorment is nice and quiet. I really loved the facial. The prices are reasonable.

Pros: I loved the facial

Cons: The front desk staff could have been more friendly.

.

The message was great and the relaxation was one of the best

2
★★★★☆

The message was great and the relaxation was one of the best

Pros: Relaxing and enjoyable

Cons: The changing area

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1) advertised massage and foot soak. soaking was not part of the experience. made it seem like a deal to get both when foot component involved rubbing feet with some foot scrub for about 5 minutes. could get better reflexology at your average nail salon.
2)mix up with my massage therapist. was worked on by someone that i was not assigned and that was recommended to me. too late to rectify the situation - that person was booked up for the rest of the day.
3) conversations could be heard during the massage. nothing like letting it all melt away and then hearing people talking and laughing in the background. i shouldn't have to go into a meditative state just to block out the background noise during my massage. that is just basic.
4) couples massage room, tables are not even side by side. they are diagonal so it is impossible to really look at or reach out to your lover. obviously a space/cost issue but very annoying.
5) uneven service. so during our couples massage, my therapist (who was not even supposed to be assigned to me) was obviously right out of school. she was very nice, but was whispering to the other therapist, did not maintain physical contact with me, and overall did not communicate with me very much. my partner's therapist on the other hand started out by asking him if he had any trouble spots or anything she should focus on. the difference, with us being in the same room together, was maddening!
6) dessert - a yogurtini?? yogurt with granola? give me a break. this is a couples massage it is supposed to be romantic, at least some chocolate mousse or something!! i mean, this is not supposed to be some kind of discount place, right? I paid a lot of money for this. . . .
never again!!

1
★★☆☆☆

1) advertised massage and foot soak. soaking was not part of the experience. made it seem like a deal to get both when foot component involved rubbing feet with some foot scrub for about 5 minutes. could get better reflexology at your average nail salon.
2)mix up with my massage therapist. was worked on by someone that i was not assigned and that was recommended to me. too late to rectify the situation - that person was booked up for the rest of the day.
3) conversations could be heard during the massage. nothing like letting it all melt away and then hearing people talking and laughing in the background. i shouldn't have to go into a meditative state just to block out the background noise during my massage. that is just basic.
4) couples massage room, tables are not even side by side. they are diagonal so it is impossible to really look at or reach out to your lover. obviously a space/cost issue but very annoying.
5) uneven service. so during our couples massage, my therapist (who was not even supposed to be assigned to me) was obviously right out of school. she was very nice, but was whispering to the other therapist, did not maintain physical contact with me, and overall did not communicate with me very much. my partner's therapist on the other hand started out by asking him if he had any trouble spots or anything she should focus on. the difference, with us being in the same room together, was maddening!
6) dessert - a yogurtini?? yogurt with granola? give me a break. this is a couples massage it is supposed to be romantic, at least some chocolate mousse or something!! i mean, this is not supposed to be some kind of discount place, right? I paid a lot of money for this. . . .
never again!!

Pros: massage wasn't bad

Cons: everything else

.

I have been dealing with Total Serenity for approximately 2 years. Every time I go is better than the time before. My most recent experience was on Friday November 6th and it was absolutely amazing. Previously that week my sister and I ran into some scheduling issues and I called on Thursday to get them straightened out, the manager, Kita(sp), was helpful and resolved my issue quickly. From the minute we walked in we felt welcomed. My services were excellent and the staff was friendly, not that fake customer service friendly, but genuinely nice people. We spent more than four hours at the spa and a lot of that was just talking to the staff. I am excited about all of the coming attractions(you will have to visit to find out what they are) and am looking forward to Black Friday when they will have some awesome specials. I have experienced a few other spas in this area and Total Serenity is by far the best, I am a customer for LIFE!

2
★★★★★

I have been dealing with Total Serenity for approximately 2 years. Every time I go is better than the time before. My most recent experience was on Friday November 6th and it was absolutely amazing. Previously that week my sister and I ran into some scheduling issues and I called on Thursday to get them straightened out, the manager, Kita(sp), was helpful and resolved my issue quickly. From the minute we walked in we felt welcomed. My services were excellent and the staff was friendly, not that fake customer service friendly, but genuinely nice people. We spent more than four hours at the spa and a lot of that was just talking to the staff. I am excited about all of the coming attractions(you will have to visit to find out what they are) and am looking forward to Black Friday when they will have some awesome specials. I have experienced a few other spas in this area and Total Serenity is by far the best, I am a customer for LIFE!

Pros: Conveniently located, awesome staff and a great atmosphere

Cons: NONE

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From the time I walked in the door the girl at the desk had a nasty attitude and left me standing from outside the place was a Total mess everything was filthy the floors the sheets on the beds are totally disgusting, filled with stains and dirt and that was not the worst part of my visit grossest thing was a roach in my gourmet salad, which i discovered after having eaten some of it. Yes a ROACH in a day spa. Total Serenity is a TOTAL MESS. Do yourself a favor and spend your hard earned money else where Avoid at all cost I wrote this after having gone to my lawyer first for the roach incident for such a traumatizing day. Guess what it was my Birthday. 1 that I will never ever forget.

0
★☆☆☆☆

From the time I walked in the door the girl at the desk had a nasty attitude and left me standing from outside the place was a Total mess everything was filthy the floors the sheets on the beds are totally disgusting, filled with stains and dirt and that was not the worst part of my visit grossest thing was a roach in my gourmet salad, which i discovered after having eaten some of it. Yes a ROACH in a day spa. Total Serenity is a TOTAL MESS. Do yourself a favor and spend your hard earned money else where Avoid at all cost I wrote this after having gone to my lawyer first for the roach incident for such a traumatizing day. Guess what it was my Birthday. 1 that I will never ever forget.

Pros: There are none

Cons: Everything

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First I walked in and said 'hi' to the girl behind the reception counter and smiled at her. She said nothing back. Weird right!?

And secondly, this place is kind of gross. The facility is totally outdated. For example, the drop-in ceiling tiles -- nothing serene about those! The meditation room was just kinda grubby. I wanted to get outta there asap. It was really dark in there, but not dark enough to cover up the grungy state of the walls, floor, sofas, and ceiling tiles. It just felt icky.

Even the Web site is amateurish - I can see by the poor grammar and misspellings that they do not pay professionals to do their communications materials (or if they do, they should hire new ones!)

I normally go to the Aveda salon Art+Science for massages, where everything is totally clean and modern. I'll stick with that from now on.

And PS anyone who gives this place 5 stars must either work here, be a friend of someone who works here, or has never been to a nice clean spa in their life. I won't be returning.

1
★★☆☆☆

First I walked in and said 'hi' to the girl behind the reception counter and smiled at her. She said nothing back. Weird right!?

And secondly, this place is kind of gross. The facility is totally outdated. For example, the drop-in ceiling tiles -- nothing serene about those! The meditation room was just kinda grubby. I wanted to get outta there asap. It was really dark in there, but not dark enough to cover up the grungy state of the walls, floor, sofas, and ceiling tiles. It just felt icky.

Even the Web site is amateurish - I can see by the poor grammar and misspellings that they do not pay professionals to do their communications materials (or if they do, they should hire new ones!)

I normally go to the Aveda salon Art+Science for massages, where everything is totally clean and modern. I'll stick with that from now on.

And PS anyone who gives this place 5 stars must either work here, be a friend of someone who works here, or has never been to a nice clean spa in their life. I won't be returning.

Pros: massage was pretty good

Cons: everything else

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STAFF, STAFF, STAFF. Cannot say more about the staff. I was given a gift certificate from my son-in-law for my birthday almost 4 years ago and have been going ever since. I was given my first wax by Marlena and walked away feeling great and in no pain. Now, I have the honor of her sister, Mariana, and greatness must run in the family. She is always pleasant, extremely knowledgeable. I highly recommend her for your 1st wax or your 10th wax. Bravo to Total Serenity.

2
★★★★★

STAFF, STAFF, STAFF. Cannot say more about the staff. I was given a gift certificate from my son-in-law for my birthday almost 4 years ago and have been going ever since. I was given my first wax by Marlena and walked away feeling great and in no pain. Now, I have the honor of her sister, Mariana, and greatness must run in the family. She is always pleasant, extremely knowledgeable. I highly recommend her for your 1st wax or your 10th wax. Bravo to Total Serenity.

Pros: Friendly atmosphere, now has free parking

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Everything is perfect, from the soft lighting to the soft music to the not so soft massage. I say not so soft in a totally complimentary way. This is a relaxing, dig into the muscle and get out all those kinks massage. The staff is wonderful and very helpful and patient with any questions you may have.

5
★★★★★

Everything is perfect, from the soft lighting to the soft music to the not so soft massage. I say not so soft in a totally complimentary way. This is a relaxing, dig into the muscle and get out all those kinks massage. The staff is wonderful and very helpful and patient with any questions you may have.

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The first time I visited Total Serenity was over 2 years ago as a birthday treat. My experience then was great and when I visited recently it was equally as enjoyable. The staff is courteous, knowledgeable and patient with customers that have a lot of questions (like me!). I have recommended TS on numerous occasions and will continue to do so.

2
★★★★★

The first time I visited Total Serenity was over 2 years ago as a birthday treat. My experience then was great and when I visited recently it was equally as enjoyable. The staff is courteous, knowledgeable and patient with customers that have a lot of questions (like me!). I have recommended TS on numerous occasions and will continue to do so.

Pros: Convenient Location, Great Prices

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I have been going to Total Serenity for about two years now, and I absolutely love it. The Staff is great especially Luis his hands are truly a gift from God. From the front desk check-in to the check-out I have nothing but wonderful things to say about this spa. I recently had the pleasure of having an aromatheraphy deep tissue massage and was delighted. I have decided to make this a monthly ritual--for my own sanity. I am a busy wife and mother of three and Total Serenity is my getaway.

2
★★★★★

I have been going to Total Serenity for about two years now, and I absolutely love it. The Staff is great especially Luis his hands are truly a gift from God. From the front desk check-in to the check-out I have nothing but wonderful things to say about this spa. I recently had the pleasure of having an aromatheraphy deep tissue massage and was delighted. I have decided to make this a monthly ritual--for my own sanity. I am a busy wife and mother of three and Total Serenity is my getaway.

Pros: Friendly Staff, Tranquil Surroundings

Cons: Not enough parking

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For Valentine's Day, I was treated to a Spa experience. This was my first and I must say - it was delightful! My contacts with the staff from booking to end were very pleasant and professional. I arrived early and was greeted warmly - not only by the wonderful aromas in the air inside Total Serenity, but also by the worker's smiles and greetings. I was promptly addressed, assisted, directed and the experience had begun before I even knew it. The meditation room was just great (soft music, low lighting, and a water fall to help sooth and relax). Soon thereafter, my tech led me down a beautiful hallway with ceiling lined sheets, that reflected softness - more relaxing ambience. The actual massage room was heated comfortably, had soft lighting, and the prettiest music playing that I've ever heard. Instructions were given by this professional tech and my comfort and privacy were # 1. Let me just say, the experience was absolutely wonderful. And, I can't wait to go again.

2
★★★★★

For Valentine's Day, I was treated to a Spa experience. This was my first and I must say - it was delightful! My contacts with the staff from booking to end were very pleasant and professional. I arrived early and was greeted warmly - not only by the wonderful aromas in the air inside Total Serenity, but also by the worker's smiles and greetings. I was promptly addressed, assisted, directed and the experience had begun before I even knew it. The meditation room was just great (soft music, low lighting, and a water fall to help sooth and relax). Soon thereafter, my tech led me down a beautiful hallway with ceiling lined sheets, that reflected softness - more relaxing ambience. The actual massage room was heated comfortably, had soft lighting, and the prettiest music playing that I've ever heard. Instructions were given by this professional tech and my comfort and privacy were # 1. Let me just say, the experience was absolutely wonderful. And, I can't wait to go again.

Pros: Warmth and Professionalism of Staff; Ambience; Cost; on a SEPTA Route in Center City

Cons: Entrance could be identified a little better

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Clearly one of the Best of the Best!

I started my search of looking for a local spa in the Delaware Valley that will allow me to relax, recharge and renew, I found it at Total Serenity! While I have a personal massage therapist that actually makes housecalls, the search was on for a fabulous body treatment and facial. After visiting Body Restoration (which provides a great facial)and Belliard's in Cherry Hill, I knew I had to get back to Total Serenity. My esthetician, Marijana Smajic gives an amazing facial! She also provided a mud wrap to die for...Can't wait for my next visit.

While the ambience was a bit less than I expected for the price point, I quickly got past it with the fabulous services.

Trinice S Moses
Mt. Holly, NJ

2
★★★★★

Clearly one of the Best of the Best!

I started my search of looking for a local spa in the Delaware Valley that will allow me to relax, recharge and renew, I found it at Total Serenity! While I have a personal massage therapist that actually makes housecalls, the search was on for a fabulous body treatment and facial. After visiting Body Restoration (which provides a great facial)and Belliard's in Cherry Hill, I knew I had to get back to Total Serenity. My esthetician, Marijana Smajic gives an amazing facial! She also provided a mud wrap to die for...Can't wait for my next visit.

While the ambience was a bit less than I expected for the price point, I quickly got past it with the fabulous services.

Trinice S Moses
Mt. Holly, NJ

Pros: Marijana, convenient location

Cons: Metered parking, needs updating and too dark at times

.

I have been getting my wax done by Marlena for quite some time now, and I must say, she is great at what she does. When i got my wax for the first time, I thought I would be in excruciating pain, but to my surprise, it wasn't as bad as I expected it to be. Marlena is very personable and talks to you as if she's known you for years. She is always pleasant and makes every wax more inviting. I would definitely recommend her for waxing whether it's your first or 15th time. She also makes you feel very comfortable and cared for. Marlena's the best.

2
★★★★★

I have been getting my wax done by Marlena for quite some time now, and I must say, she is great at what she does. When i got my wax for the first time, I thought I would be in excruciating pain, but to my surprise, it wasn't as bad as I expected it to be. Marlena is very personable and talks to you as if she's known you for years. She is always pleasant and makes every wax more inviting. I would definitely recommend her for waxing whether it's your first or 15th time. She also makes you feel very comfortable and cared for. Marlena's the best.

Pros: Great waxing service, serene atmosphere, professional environment

Cons: sometimes it's hard to find parking

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A very fine experience. Tranquil, peaceful, aspiring, professional, and well worth the cost and time spent.

2
★★★★★

A very fine experience. Tranquil, peaceful, aspiring, professional, and well worth the cost and time spent.

Pros: Professional, Courtesy, and Friendly Service

Cons: No Late Weeknight Hours, Closed on Mondays, and no off-street parking (at Center City location)

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The Facial Resurfacing treatments have worked wonders for my skin. My skin feels softer and looks smoother. My skin is more clear, elastic, and the overall texture is improving. I highly recommend getting the facial along with it as it hydrates the skin to give it more vitality and a fresh look.

I highly recommend Total Serenity Day Spa.

2
★★★★★

The Facial Resurfacing treatments have worked wonders for my skin. My skin feels softer and looks smoother. My skin is more clear, elastic, and the overall texture is improving. I highly recommend getting the facial along with it as it hydrates the skin to give it more vitality and a fresh look.

I highly recommend Total Serenity Day Spa.

Pros: Massage, ambience, staff

Cons: Hard to find parking in Philadelphia sometimes

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IF THERE IS ANY CHANCE THAT YOU MAY HAVE TO CANCEL...DO NOT SCHEDULE WITH THIS SPA...THERE POLICIES ARE NOT CLIENT FRIENDLY AND NEITHER IS THE STAFF. I am a massage therapist and have been in the business for several years and never in that time have I run across a spa with worse policies!!! I made the mistake of making spa appointments for my sister and I in March. I made these appointments in February an left a 50% deposit. I had to cancel our appointments 4 days in advance because of an illness. I was unable to make the trip. (I live 2 1/2 hours away) They cancelled my appointments but kept my deposit. It is now June and we are having a hard time trying to find a time to reschedule. When I spoke with the manager about a refund she refused and was totally unaccomadating! I work in this business and have never had this kind of problem in the past at any other spa. There are many spas in Philadelphia! I would recomend finding one that actually cares about their customers and has more client friendly policies...seriously life happens and no business should be so unaccomadating!

0
★☆☆☆☆

IF THERE IS ANY CHANCE THAT YOU MAY HAVE TO CANCEL...DO NOT SCHEDULE WITH THIS SPA...THERE POLICIES ARE NOT CLIENT FRIENDLY AND NEITHER IS THE STAFF. I am a massage therapist and have been in the business for several years and never in that time have I run across a spa with worse policies!!! I made the mistake of making spa appointments for my sister and I in March. I made these appointments in February an left a 50% deposit. I had to cancel our appointments 4 days in advance because of an illness. I was unable to make the trip. (I live 2 1/2 hours away) They cancelled my appointments but kept my deposit. It is now June and we are having a hard time trying to find a time to reschedule. When I spoke with the manager about a refund she refused and was totally unaccomadating! I work in this business and have never had this kind of problem in the past at any other spa. There are many spas in Philadelphia! I would recomend finding one that actually cares about their customers and has more client friendly policies...seriously life happens and no business should be so unaccomadating!

Pros: None that I have seen

Cons: Spa Policy, management and staff...unfriendly and not accomadating in anyway

.

Excellent service, I really enjoyed my facials with Marlena and her waxing is very gentle. I had facials with other practitioners at Total Serenity before and I prefer Marlena.

2
★★★★☆

Excellent service, I really enjoyed my facials with Marlena and her waxing is very gentle. I had facials with other practitioners at Total Serenity before and I prefer Marlena.

Pros: Marlena's skill at facial and waxing

Cons: none

.

Total Serenity Spa is a wonderfully, transparent get-away. I have been going to this spa for years and EVERY experience is a restful escape from life. Tasha Merriweather is my Massage Therapist and she is a great addition to Total Serenity. The service of pampering and making you feel special is a great incentive to come in to the spa. I have "cheated" on 'my' spa once and I have to admit that even though I didn't want to I compared that spa with Total Serenity - needless to say, I haven't been back to the other spa. If this is your first experience at TS you will greatly enjoy it - ON YOUR FIRST VISIT!

2
★★★★☆

Total Serenity Spa is a wonderfully, transparent get-away. I have been going to this spa for years and EVERY experience is a restful escape from life. Tasha Merriweather is my Massage Therapist and she is a great addition to Total Serenity. The service of pampering and making you feel special is a great incentive to come in to the spa. I have "cheated" on 'my' spa once and I have to admit that even though I didn't want to I compared that spa with Total Serenity - needless to say, I haven't been back to the other spa. If this is your first experience at TS you will greatly enjoy it - ON YOUR FIRST VISIT!

Pros: wonderful service, pampering is great

Cons: after being spoiled by the fruit juices sometimes it isn't offered while I am waiting

.

I received a gift cared as a bridal shower gift in August of last year and finally scheduled a massage. A massage with heated stones along with reflexology. As a result of my new life as a wife and a hectic schedule finding time, free time when I could really appreciate the massage was difficult. Well it happened Saturday. Tasha was my massage therapist who has been gifted by God to minister to the body. She was attentive to me and during the time I was on her table - it was all about me. On any given day my body is extremely tight but it wasn't a problem Tasha could not handle. Methodically applying the needed pressure to the extremely stiff areas exemplified her knowledge of the human body. I urge you to experience the heated stones in addition to the reflexology treatment. I highly recommend Total Serenity Day Spa and encourage you to schedule your treatment with Tasha. Not only am I going back, I am going to schedule a massage for my husband too.

2
★★★★★

I received a gift cared as a bridal shower gift in August of last year and finally scheduled a massage. A massage with heated stones along with reflexology. As a result of my new life as a wife and a hectic schedule finding time, free time when I could really appreciate the massage was difficult. Well it happened Saturday. Tasha was my massage therapist who has been gifted by God to minister to the body. She was attentive to me and during the time I was on her table - it was all about me. On any given day my body is extremely tight but it wasn't a problem Tasha could not handle. Methodically applying the needed pressure to the extremely stiff areas exemplified her knowledge of the human body. I urge you to experience the heated stones in addition to the reflexology treatment. I highly recommend Total Serenity Day Spa and encourage you to schedule your treatment with Tasha. Not only am I going back, I am going to schedule a massage for my husband too.

Pros: Peace met me at the door, which let me know I was in the right place. Moreover, the Spa isn't located in the congestion of Center City.

Cons: Parking can be a problem.

.

I would just like to say that my total experience was GREAT!!! I enjoyed all three of my services and Tasha did an excellent job performing my deep tissue muscle message. I was so relaxed when I left I picked up my son and spent the day down on South St., laughing and talking (we had a great day as a result of Total Serenity Spa). I have been to other spas and I never have gotten that welcoming feeling that I get when I visit Total Serenity Spa. I enjoyed myself so much that I am giving a close friend a gift for the services of(Tasha - deep tissue muscle massage for his birthday. TSS keep doing what you do!!!

2
★★★★★

I would just like to say that my total experience was GREAT!!! I enjoyed all three of my services and Tasha did an excellent job performing my deep tissue muscle message. I was so relaxed when I left I picked up my son and spent the day down on South St., laughing and talking (we had a great day as a result of Total Serenity Spa). I have been to other spas and I never have gotten that welcoming feeling that I get when I visit Total Serenity Spa. I enjoyed myself so much that I am giving a close friend a gift for the services of(Tasha - deep tissue muscle massage for his birthday. TSS keep doing what you do!!!

Pros: Staff, Ambience, technique

Cons: Parking

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I had one of the best deep tissue massages at this wonderful spa. Darryl Ruffin knows how to really give a massage. I've had massages before but I can honestly say this is among my top 3 as far as it goes with massages. I had a Mother's day treat with massage, foot scrub and lunch. It was a wonderful day and experience for me. I left Total Serenity floating and totally relaxed. I'm looking forward to returning and having a massage with Darryl.

Meridel Peterson

2
★★★★☆

I had one of the best deep tissue massages at this wonderful spa. Darryl Ruffin knows how to really give a massage. I've had massages before but I can honestly say this is among my top 3 as far as it goes with massages. I had a Mother's day treat with massage, foot scrub and lunch. It was a wonderful day and experience for me. I left Total Serenity floating and totally relaxed. I'm looking forward to returning and having a massage with Darryl.

Meridel Peterson

Pros: Service and Ambience

Cons: Parking

.

This is a spa that charges high-end rates so my expectations were accordingly high. I was dissapointed right away by the ambience which appeared to be a superficial attempt to cover up a basically run-down place. For example, a "meditation room" consisted of three cheap sofas, carpeting that looked like it came from K-mart, mostly bare walls with a cheap cloth hung as a tapestry, and a few candles. The hallway leading to the massage rooms looked like a corridor in a Motel 7. After the massage, I was brought to a table that looked like patio furniture and offered items from a little table with Lipton teabags (in a fancy wooden box!), and gaudy plates, goblets, ptchers, etc. This might sound picky but note that this "wholistic" spa even misspells holistic in its brochure. In brief, this is a place that offers a pretense of high-end experience. That said, I have to add that the massage from Tasha was fair. I have experienced a variety of massages and place this one in the middle of the range.

1
★★☆☆☆

This is a spa that charges high-end rates so my expectations were accordingly high. I was dissapointed right away by the ambience which appeared to be a superficial attempt to cover up a basically run-down place. For example, a "meditation room" consisted of three cheap sofas, carpeting that looked like it came from K-mart, mostly bare walls with a cheap cloth hung as a tapestry, and a few candles. The hallway leading to the massage rooms looked like a corridor in a Motel 7. After the massage, I was brought to a table that looked like patio furniture and offered items from a little table with Lipton teabags (in a fancy wooden box!), and gaudy plates, goblets, ptchers, etc. This might sound picky but note that this "wholistic" spa even misspells holistic in its brochure. In brief, this is a place that offers a pretense of high-end experience. That said, I have to add that the massage from Tasha was fair. I have experienced a variety of massages and place this one in the middle of the range.

Pros: fair massage

Cons: run-down and cheap ambience, staff seems to wing it

.

The staff at Total Serenity is professional, the atomosphere is serene and tranquil, and the spa services are ABSOLUTELY refreshing. The herbal wrap leaves your skin soft as butter, and the 90-minute deep tissue massage is perfect for relieving stess. In one word, PERFECT!!! Though in live far from Center City, it's a pleasure coming to the city knowing that I'll be treated like a queen and leave feeling like a brand new woman. I've been to serveral spa's in the area, and Total Serenity is #1 on my list!

2
★★★★★

The staff at Total Serenity is professional, the atomosphere is serene and tranquil, and the spa services are ABSOLUTELY refreshing. The herbal wrap leaves your skin soft as butter, and the 90-minute deep tissue massage is perfect for relieving stess. In one word, PERFECT!!! Though in live far from Center City, it's a pleasure coming to the city knowing that I'll be treated like a queen and leave feeling like a brand new woman. I've been to serveral spa's in the area, and Total Serenity is #1 on my list!

Pros: Serene atmosphere, wondrful and experienced staff, close to parking lots

Cons: One of the scheduling staff members needs a little more polish and familiarity with spa services

.

When I arrive for my morning appointment.The Male receptionist explain to me "your credit card was previous taken for payment but the scheduler forgot to put you on the schedule.Of course I was thinking this is no way to conduct businesss" he proceeded to call his manager, I was offerred a free lunch (chicken salad) at dinner time.I returned again on the same day late afternoon after driving 40 miles for my original appointment. When TASHA MERRIWEATHER THE MASSAGE THERAPIST was finished with me, I thought I was in Heaven. She saved the TS Day Spa. WHAT STARTED OUT BAD ENDED AS A FANTASTIC EXPERIENCE.

2
★★★★☆

When I arrive for my morning appointment.The Male receptionist explain to me "your credit card was previous taken for payment but the scheduler forgot to put you on the schedule.Of course I was thinking this is no way to conduct businesss" he proceeded to call his manager, I was offerred a free lunch (chicken salad) at dinner time.I returned again on the same day late afternoon after driving 40 miles for my original appointment. When TASHA MERRIWEATHER THE MASSAGE THERAPIST was finished with me, I thought I was in Heaven. She saved the TS Day Spa. WHAT STARTED OUT BAD ENDED AS A FANTASTIC EXPERIENCE.

Pros: Tosha Merriweather (EXCELLENT MASSAGER)

Cons: When scheduling please recheck while talking to the customer

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My exeperience at total serenity day spa was great, i received this as a gift from my brother and his girlfriend. Upon my arrival the staff was very polite and courtesy; i was asked to fill out a brief profile of any allergies or dislikes that one may have so that your particular therapist would know how to proceed with the service the client would receivce.

The service i received that day was impressive, i received an hour body massage and a hour facial the massage therapist was very professional i felt comfortable and relaxed to the point i fell alsleep during my massage. After the massage i was wisked into another quiet soothing room for my facial the facial therapist was gracious, patient and courtesy. She explanied the different procedures that she would be performing with in that hour , after the that hour was up i could feel and see a drastic difference in the way i looked and felt. I would difintely go back again and recommend this day spa to other who are interested in being pampered for a day.

2
★★★★★

My exeperience at total serenity day spa was great, i received this as a gift from my brother and his girlfriend. Upon my arrival the staff was very polite and courtesy; i was asked to fill out a brief profile of any allergies or dislikes that one may have so that your particular therapist would know how to proceed with the service the client would receivce.

The service i received that day was impressive, i received an hour body massage and a hour facial the massage therapist was very professional i felt comfortable and relaxed to the point i fell alsleep during my massage. After the massage i was wisked into another quiet soothing room for my facial the facial therapist was gracious, patient and courtesy. She explanied the different procedures that she would be performing with in that hour , after the that hour was up i could feel and see a drastic difference in the way i looked and felt. I would difintely go back again and recommend this day spa to other who are interested in being pampered for a day.

Pros: excellent customer service an professional staff

Cons: the lockers in which clients use to place belongsings needs to be repaired to ensure against theft.

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I was first introduced to TS Day Spa as a teenager having spa days with my mom. Back then TS always seemed like a super fun spot for a girls day out. I just celebrated my 25th bday this past wkend and my mom thought TS would be fun to revisit. After arriving I realized TS had stayed the same yet had changed a lot...
STAYED THE SAME: Initially, upon entering the changing room I noticed a sign that asked for all "discmen and walkmen" to be turned off upon leaving the room...Discmen and walkmen, but no mention of ipods or MP3 players?!? Clearly this establishment was still stuck in the 90's...Additionally, in the dressing room I realized that the floor was completely dusty!!! Now I (of all people) am not the domestic goddess, I am not a fan of cleaning, houswork, etc. BUT, I do know the importance of keeping things neat and tidy...especially when company is coming, and especially when company is paying $150+ for an hour service.
CHANGES: I was initially off put when the lady giving me a facial approached me and said she was running behind schedule, she was immediately interrupted by the receptionist who said she would handle it. At that point the receptionist, instead of being honest and saying they were running late, proceeded to tell me that they "generally schedule appointments a 1/2 early, so the client could enjoy time in the relaxation room." The relaxation room was less than relaxing as you could hear and see (via the large glass window) everyone walking past the relaxing room, chatting loudly, laughing, etc. The relaxation rm. included a couch, love seat & chair...at one point there were 8 women in the relaxation room, and they tried to bring another guest (a man) into the room...can you say "standing room only"?!? Lastly, the flip-flops...the imprints on the flip flops were a clear indication that many a TS spa-goer had slipped their foot in the very same flip-flop. GROSS...disposable flips would have been much appreciated!!!

0
★☆☆☆☆

I was first introduced to TS Day Spa as a teenager having spa days with my mom. Back then TS always seemed like a super fun spot for a girls day out. I just celebrated my 25th bday this past wkend and my mom thought TS would be fun to revisit. After arriving I realized TS had stayed the same yet had changed a lot...
STAYED THE SAME: Initially, upon entering the changing room I noticed a sign that asked for all "discmen and walkmen" to be turned off upon leaving the room...Discmen and walkmen, but no mention of ipods or MP3 players?!? Clearly this establishment was still stuck in the 90's...Additionally, in the dressing room I realized that the floor was completely dusty!!! Now I (of all people) am not the domestic goddess, I am not a fan of cleaning, houswork, etc. BUT, I do know the importance of keeping things neat and tidy...especially when company is coming, and especially when company is paying $150+ for an hour service.
CHANGES: I was initially off put when the lady giving me a facial approached me and said she was running behind schedule, she was immediately interrupted by the receptionist who said she would handle it. At that point the receptionist, instead of being honest and saying they were running late, proceeded to tell me that they "generally schedule appointments a 1/2 early, so the client could enjoy time in the relaxation room." The relaxation room was less than relaxing as you could hear and see (via the large glass window) everyone walking past the relaxing room, chatting loudly, laughing, etc. The relaxation rm. included a couch, love seat & chair...at one point there were 8 women in the relaxation room, and they tried to bring another guest (a man) into the room...can you say "standing room only"?!? Lastly, the flip-flops...the imprints on the flip flops were a clear indication that many a TS spa-goer had slipped their foot in the very same flip-flop. GROSS...disposable flips would have been much appreciated!!!

Pros: still trying to figure that out?!?

Cons: cleanliness, ambience

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My girlfriends and I had a girl?s day out, and started it off with massages at this day spa. The over all experience was very nice. We were happy with the customer service and very pleased with our messages. I also took this opportunity to have some waxing done. I was very please with Marlena work. This was my first time getting a wax, and she made me feel comfortable. She was quick and I was very satisfied with the results. Before leaving I scheduled another appointment for her and will continue to go back.

Although, I must agree with others that it would make this place much better it they had a parking garage.

2
★★★★☆

My girlfriends and I had a girl?s day out, and started it off with massages at this day spa. The over all experience was very nice. We were happy with the customer service and very pleased with our messages. I also took this opportunity to have some waxing done. I was very please with Marlena work. This was my first time getting a wax, and she made me feel comfortable. She was quick and I was very satisfied with the results. Before leaving I scheduled another appointment for her and will continue to go back.

Although, I must agree with others that it would make this place much better it they had a parking garage.

Pros: Staff's customer service

Cons: No parking

 

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