Soundex Electronics Co

★☆☆☆☆

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We went here to have a stereo repaired, and this place had the worst customer service of anywhere I've ever been. They took six weeks to do something that they initially said would take 4-5 days, with no communication and no estimate of cost. They actually have tons of equipment in the store with repair tags on it 4-5 years old...
Cost was also much more than expected- we would not have had them repair it if they'd told us in advance how much it would cost. But as mentioned, they did not provide an estimate at any point in the process.

1
★☆☆☆☆

We went here to have a stereo repaired, and this place had the worst customer service of anywhere I've ever been. They took six weeks to do something that they initially said would take 4-5 days, with no communication and no estimate of cost. They actually have tons of equipment in the store with repair tags on it 4-5 years old...
Cost was also much more than expected- we would not have had them repair it if they'd told us in advance how much it would cost. But as mentioned, they did not provide an estimate at any point in the process.

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We dropped off our stereo here to get the CD motor fixed (or something- it's still unclear what was broken). They initially said it would take 4-5 days, and six weeks later we were still calling to ask for it. They never provided an estimate of the cost, as asked, but went ahead and fixed it anyway and then charged a ridiculous amount for labor. Would never use this place again and would not recommend it to anyone else.

0
★☆☆☆☆

We dropped off our stereo here to get the CD motor fixed (or something- it's still unclear what was broken). They initially said it would take 4-5 days, and six weeks later we were still calling to ask for it. They never provided an estimate of the cost, as asked, but went ahead and fixed it anyway and then charged a ridiculous amount for labor. Would never use this place again and would not recommend it to anyone else.

Pros: they fixed the problem

Cons: cost, awful customer service

 

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