Carlton Pools

★★☆☆☆

About Carlton Pools

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Home Construction & Remodeling

Home Construction & Remodeling
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Carlton Pools does not stand buy their work. Good luck getting them to address any problems you have with your pool after they install it and are fully paid. They basically tell you that you your issue is not under your warranty even if the issue arises days after the pool install. And good luck if you have a pool install at the end of the season - they leave your issues unresolved and have amnesia when they return in the spring. Especially if you are dealing with Paul the service mamanger.

1
★☆☆☆☆

Carlton Pools does not stand buy their work. Good luck getting them to address any problems you have with your pool after they install it and are fully paid. They basically tell you that you your issue is not under your warranty even if the issue arises days after the pool install. And good luck if you have a pool install at the end of the season - they leave your issues unresolved and have amnesia when they return in the spring. Especially if you are dealing with Paul the service mamanger.

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They built my pool in 2002. It took a while because we had zoning issues. We loved our pool. We closed our pool ourself the first year. The snow on the cover pushed the water up over the tiles and because of that some tiles popped of. Carlton fixed it and closed our pool ever since. We just bought a new home and when we put in a new pool here, it will be a Carlton Pool. They have just been really great.

5
★★★★★

They built my pool in 2002. It took a while because we had zoning issues. We loved our pool. We closed our pool ourself the first year. The snow on the cover pushed the water up over the tiles and because of that some tiles popped of. Carlton fixed it and closed our pool ever since. We just bought a new home and when we put in a new pool here, it will be a Carlton Pool. They have just been really great.

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Our chief complaint is the flat work (decking) surrounding our pool. We paid extra and added additional decking to incorporate a large patio area (cracked). The initial job was so poor ( uneven, raised, rough) that Carlton agreed to remove and replace. Unfortunately, we incurred the extra expense in landscaping cost due to the damage to our property during the process. Last February 08 we noticed 3 cracks in the decking and 7 fractured coping tiles. The decking had been poured under the coping tiles. We began making phone calls to service. It wasn't until mid July that the repair was done. My husband had requested a phone call prior to the arrival of the tile crew so he could oversee the repair work. They neglected to call my husband. The job was competed with mismatched/uneven tiles. Carlton refused to repair our decking stating it was not covered under warranty (BEWARE).Again this February 09 we have found 2 more large cracks in the decking and after removing our safety cover for a water test my husband found approx 50 broken coping tiles (including the 7 repaired last July). We sent an e-mail last week to Carlton service and as of today have have not had a response (expected). Keep in mind we are ONLY going into our 3rd summer with our pool. What can we expect in years to come? Customer Service and Satisfaction is everything !!

1
★☆☆☆☆

Our chief complaint is the flat work (decking) surrounding our pool. We paid extra and added additional decking to incorporate a large patio area (cracked). The initial job was so poor ( uneven, raised, rough) that Carlton agreed to remove and replace. Unfortunately, we incurred the extra expense in landscaping cost due to the damage to our property during the process. Last February 08 we noticed 3 cracks in the decking and 7 fractured coping tiles. The decking had been poured under the coping tiles. We began making phone calls to service. It wasn't until mid July that the repair was done. My husband had requested a phone call prior to the arrival of the tile crew so he could oversee the repair work. They neglected to call my husband. The job was competed with mismatched/uneven tiles. Carlton refused to repair our decking stating it was not covered under warranty (BEWARE).Again this February 09 we have found 2 more large cracks in the decking and after removing our safety cover for a water test my husband found approx 50 broken coping tiles (including the 7 repaired last July). We sent an e-mail last week to Carlton service and as of today have have not had a response (expected). Keep in mind we are ONLY going into our 3rd summer with our pool. What can we expect in years to come? Customer Service and Satisfaction is everything !!

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I am writing to warn anyone considering contracting Carlton Pools to install their inground pool. My husband and I choose Carlton Pools to install our pool in the spring of 1998. Inspite of the higher price quote, we believed in the reputation of the company. Within the next two years, Carlton had to send someone to correct problems with the pool. The first problem was a loose light fixture at the deep end of the pool. The second problem addressed loose tiles and two loose pieces of coping. Both problems were resolved without dispute.

In the third, fourth and fifth year, tile and coping problems persisted. Carlton was called and they subsequently sent the subcontractor to remedy the situation. By the sixth year, major portions of tile were falling off the sides and coping was separating from the surround. I repeatedly called Carlton and did not get a response until I sent documentation via e-mail. Carlton's response was that the damage was too extensive and that the tile and coping had only a three year warranty. I stated that this was an on-going problem started well before the warranty expired AND the fact that they serviced the pool in the fourth and fifth year supported my contention that they were responsible to fix the problem.

The pool company's response shocked me. What I was told was, "We never left an invoice so you can't prove we ever did any work." My husband was infuriated. He called and asked to speak with customer service and within the conversation, he too was shocked. He was told, " Yeah, Carlton never tells anyone that there needs to be waterproofing installed--I don't know why. Carlton can do it for $2000 OR if you want, I can do it myself and save you $500."

We next sought to resolve the situation through our township consumer mediation group. After investigating and interceding on our behalf, our township representative called us and told us that, if we wanted resolution, we need to find it in court. He also added that he hoped we would pursue this in court. The company owner told him that that is the only way he would address the poor construction issues.

The company did send a representative to assess the damage. He left a repair estimate for $11,000 (6 years after installation). The initial cost of the pool was approximately $25,000.

I would never use this company again for anything nor would I recommend them. They opened a showroom in Richboro, PA because there is a lot of business in reconstruction. Most of it is probably their faulty work. If you decide to try your luck with Carlton, be sure to get an invoice each and every time you have them come out.

1
★☆☆☆☆

I am writing to warn anyone considering contracting Carlton Pools to install their inground pool. My husband and I choose Carlton Pools to install our pool in the spring of 1998. Inspite of the higher price quote, we believed in the reputation of the company. Within the next two years, Carlton had to send someone to correct problems with the pool. The first problem was a loose light fixture at the deep end of the pool. The second problem addressed loose tiles and two loose pieces of coping. Both problems were resolved without dispute.

In the third, fourth and fifth year, tile and coping problems persisted. Carlton was called and they subsequently sent the subcontractor to remedy the situation. By the sixth year, major portions of tile were falling off the sides and coping was separating from the surround. I repeatedly called Carlton and did not get a response until I sent documentation via e-mail. Carlton's response was that the damage was too extensive and that the tile and coping had only a three year warranty. I stated that this was an on-going problem started well before the warranty expired AND the fact that they serviced the pool in the fourth and fifth year supported my contention that they were responsible to fix the problem.

The pool company's response shocked me. What I was told was, "We never left an invoice so you can't prove we ever did any work." My husband was infuriated. He called and asked to speak with customer service and within the conversation, he too was shocked. He was told, " Yeah, Carlton never tells anyone that there needs to be waterproofing installed--I don't know why. Carlton can do it for $2000 OR if you want, I can do it myself and save you $500."

We next sought to resolve the situation through our township consumer mediation group. After investigating and interceding on our behalf, our township representative called us and told us that, if we wanted resolution, we need to find it in court. He also added that he hoped we would pursue this in court. The company owner told him that that is the only way he would address the poor construction issues.

The company did send a representative to assess the damage. He left a repair estimate for $11,000 (6 years after installation). The initial cost of the pool was approximately $25,000.

I would never use this company again for anything nor would I recommend them. They opened a showroom in Richboro, PA because there is a lot of business in reconstruction. Most of it is probably their faulty work. If you decide to try your luck with Carlton, be sure to get an invoice each and every time you have them come out.

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