Wesley Wood Svc Experts

★★★★☆
Signature Service You Can Trust.
  • 325 Westtown Rd 11

    West Chester, PA 19382

    Map & Directions
  • 610-431-2626

3.6667 15
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I worked with Doug Daily who bent over backwards for me at a difficult time this past winter when I had a pipe burst and water ruined my furnace and hot water heater. Doug was very professional and I would not hesitate to call him for

3
★★★★★

I worked with Doug Daily who bent over backwards for me at a difficult time this past winter when I had a pipe burst and water ruined my furnace and hot water heater. Doug was very professional and I would not hesitate to call him for

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All I have ever had is maintenance experience--no equipment failures or the like---so my experience is somewhat limited. But I can say that the technician that does the work has been on time or ahead of schedule at the time of each inspection. He is does his work promptly and cheerfully. So far I am very satisfied.

2
★★★★★

All I have ever had is maintenance experience--no equipment failures or the like---so my experience is somewhat limited. But I can say that the technician that does the work has been on time or ahead of schedule at the time of each inspection. He is does his work promptly and cheerfully. So far I am very satisfied.

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I spoke with them at 8 am and my air conditioning was fixed by 1 pm the same day! Jerrry was great.

2
★★★★★

I spoke with them at 8 am and my air conditioning was fixed by 1 pm the same day! Jerrry was great.

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Signature inspected my whole heating and cooling system to ensure it was working correctly and submitted a compettivie bid to install a new furnace and A/C. They were responsive, clean and showed up as promised.

2
★★★★★

Signature inspected my whole heating and cooling system to ensure it was working correctly and submitted a compettivie bid to install a new furnace and A/C. They were responsive, clean and showed up as promised.

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As a 4 time homeowner over a 30 year period, I've used more than 6 separate companies in that time. I called Signature on the suggestion of a neighbor when we first moved to West Chester and the experience with them was excellent. The technician who arrived was professional, polite, knew what he was doing and there wasn't a need to call them back to ""fix the fix."" The billing was very reasonable and they didn't try to sell me something I didn't need. Also, they apparently know how to install geothermal systems which, if you don't know, is about as close to getting ""free"" energy as you can get. Try to find another local firm that truly understands geothermal AND traditional HVAC! If I sell this place and build a home, I'll definitely be calling these guys to design a system. I don't normally write reviews for anything or anyone, but I have to put my 2 cents in on this company. Also, they aren't owned by some large corporate parent that demands increasing sales every quarter. They seem to be locally owned by reputable people. I give them two thumbs up.

2
★★★★★

As a 4 time homeowner over a 30 year period, I've used more than 6 separate companies in that time. I called Signature on the suggestion of a neighbor when we first moved to West Chester and the experience with them was excellent. The technician who arrived was professional, polite, knew what he was doing and there wasn't a need to call them back to ""fix the fix."" The billing was very reasonable and they didn't try to sell me something I didn't need. Also, they apparently know how to install geothermal systems which, if you don't know, is about as close to getting ""free"" energy as you can get. Try to find another local firm that truly understands geothermal AND traditional HVAC! If I sell this place and build a home, I'll definitely be calling these guys to design a system. I don't normally write reviews for anything or anyone, but I have to put my 2 cents in on this company. Also, they aren't owned by some large corporate parent that demands increasing sales every quarter. They seem to be locally owned by reputable people. I give them two thumbs up.

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I called you when I had no heat, and you came out the same day, and fixed my problem. I was very impressed with everyone that I dealt with from Signature; you make it very easy to do business. I will definitely refer you, and please use me as a reference.

2
★★★★★

I called you when I had no heat, and you came out the same day, and fixed my problem. I was very impressed with everyone that I dealt with from Signature; you make it very easy to do business. I will definitely refer you, and please use me as a reference.

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I was very impressed with the quality of the work, and your personnel. The professional appearance of everything from vehicles to employees was something that was great to see. Our new heat pump is quieter and much warmer. The team at Signature is great. Thanks for everything.

2
★★★★★

I was very impressed with the quality of the work, and your personnel. The professional appearance of everything from vehicles to employees was something that was great to see. Our new heat pump is quieter and much warmer. The team at Signature is great. Thanks for everything.

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Everyone went above and beyond with the installation of our new system. Bob did a great job of reviewing all our options with us, while helping us address some of the problems we?ve had with our existing system. The installers were courteous, clean and very professional. I would highly recommend Signature Heating, Cooling, & Indoor Air Quality.

2
★★★★★

Everyone went above and beyond with the installation of our new system. Bob did a great job of reviewing all our options with us, while helping us address some of the problems we?ve had with our existing system. The installers were courteous, clean and very professional. I would highly recommend Signature Heating, Cooling, & Indoor Air Quality.

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Unfortunately this company bought out the original company that installed my heat pump less than five years ago.. The management had an attitude and when they did come out they said they did not bring the proper tools to fix the problem.they would have to make another visit($$$$).\nWhen we called and asked about this we were told we were cancelled for another visit by management.Extremely unproffesional people from customer service to mangement.Do your self a favor and find a more reliable company.

0
★☆☆☆☆

Unfortunately this company bought out the original company that installed my heat pump less than five years ago.. The management had an attitude and when they did come out they said they did not bring the proper tools to fix the problem.they would have to make another visit($$$$).\nWhen we called and asked about this we were told we were cancelled for another visit by management.Extremely unproffesional people from customer service to mangement.Do your self a favor and find a more reliable company.

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Do not go to this company! They tell you a certain price and then they arrive and charge you a different amount (they added on some energy charge for me). They installed a new heat pump for me 2 years ago. It is giving me problems and it is also tilted. They told me that it was not their problem and they refused to fix it. Terrible company. Find someone else for heating and cooling purposes!\nI do admit they are nice people when they come out. Just overpriced and poor service.

0
★☆☆☆☆

Do not go to this company! They tell you a certain price and then they arrive and charge you a different amount (they added on some energy charge for me). They installed a new heat pump for me 2 years ago. It is giving me problems and it is also tilted. They told me that it was not their problem and they refused to fix it. Terrible company. Find someone else for heating and cooling purposes!\nI do admit they are nice people when they come out. Just overpriced and poor service.

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I have to disagee with the reviews placed before mine. I had a similar experience below, in which i have 12 year old unit and a technician (i cannot recall his name) came to my home at 1000pm to see what was wrong. When he came out, it turns out i had a bad motor as well. The specific motor needed for my system was not stocked on his truck (which is understandable beings that they promote ""SERVICE on all makes and models 24/7"".....not moving parts van. The technician had the parts ordered the next morning ( which the office called to confirm) and it was repaired that same day. If that is not accomodating i dont know what is. I cant say i agree with a review that says because a part is not stocked on the technicians truck, that this is an awful company??? Not to mention if you have a unit that is 10yrs old and it was 20 degrees, the fact that a repair needed to be made is quite understandable I would think. If i were you i would look into that replacement they were telling you about before you end up spending thousands of more dollars on repairs to your unit!!!!

2
★★★★★

I have to disagee with the reviews placed before mine. I had a similar experience below, in which i have 12 year old unit and a technician (i cannot recall his name) came to my home at 1000pm to see what was wrong. When he came out, it turns out i had a bad motor as well. The specific motor needed for my system was not stocked on his truck (which is understandable beings that they promote ""SERVICE on all makes and models 24/7"".....not moving parts van. The technician had the parts ordered the next morning ( which the office called to confirm) and it was repaired that same day. If that is not accomodating i dont know what is. I cant say i agree with a review that says because a part is not stocked on the technicians truck, that this is an awful company??? Not to mention if you have a unit that is 10yrs old and it was 20 degrees, the fact that a repair needed to be made is quite understandable I would think. If i were you i would look into that replacement they were telling you about before you end up spending thousands of more dollars on repairs to your unit!!!!

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I'LL NEVER USE WESLEY WOOD AGAIN!!! The thermostat dial broke off my heater at the end of November. I had a technician come out the first week of December, named Dan, who charged me $90 to tell me that he needed to order a new dial and that he'd let me know when it came in in about a week. 3 weeks after that I had not heard a word about it, and received a random customer service call to see how I'd liked the service. I explained to the agent that I had not in fact received full service, and explained to her that apparently there had been a part ordered, and had not heard a word since. She called the WC office and spoke with Amanda, who told her she'd be calling me back ""shortly"" with an update--I never received a call from her, either. Today, I tried once again to contact them, and got in touch with Jeff at the call center, who spoke with Ron at the WC office, who told Jeff he'd look into it and call me in an hour. 1 1/2 hours later with no word, I contacted the call center AGAIN, and spoke with Carissa, who tried AGAIN to get in touch with someone at the WC office--the man did not give her his name, but then hung up on her. Carissa then finally patched me through to Amanda who basically apologized for things ""falling through the cracks"" and told me she'd reimburse my technician fee--in 3-4 weeks!! \r\n\r\nI'm super fed up with this inexcusable service, and will not use them for anything ever again. I hope they lose customers because of this horrible display of business services.\r\n\r\n.

0
★☆☆☆☆

I'LL NEVER USE WESLEY WOOD AGAIN!!! The thermostat dial broke off my heater at the end of November. I had a technician come out the first week of December, named Dan, who charged me $90 to tell me that he needed to order a new dial and that he'd let me know when it came in in about a week. 3 weeks after that I had not heard a word about it, and received a random customer service call to see how I'd liked the service. I explained to the agent that I had not in fact received full service, and explained to her that apparently there had been a part ordered, and had not heard a word since. She called the WC office and spoke with Amanda, who told her she'd be calling me back ""shortly"" with an update--I never received a call from her, either. Today, I tried once again to contact them, and got in touch with Jeff at the call center, who spoke with Ron at the WC office, who told Jeff he'd look into it and call me in an hour. 1 1/2 hours later with no word, I contacted the call center AGAIN, and spoke with Carissa, who tried AGAIN to get in touch with someone at the WC office--the man did not give her his name, but then hung up on her. Carissa then finally patched me through to Amanda who basically apologized for things ""falling through the cracks"" and told me she'd reimburse my technician fee--in 3-4 weeks!! \r\n\r\nI'm super fed up with this inexcusable service, and will not use them for anything ever again. I hope they lose customers because of this horrible display of business services.\r\n\r\n.

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I had a similar experience. My furnace is only 10 years old, signed up for the service plan,. The furnace stopped working a few nights ago it was about 20 degrees out. Technician came out and told me he did not have the part to fix it (inducer motor) and it would have to be ordered through trane on monday. Also told me it was time for a new lennox furnace. At this point im very frustrated, asked him why I signed up for a service plan if he does'nt have the parts to fix it. He said they do not carry inducers on trucks. I said but the side of your truck says you service all brands 24/7, he says they don't even carry lennox inducers on trucks. I said why would I buy another contract or furnace from you? Please leave. Called another contractor, gave them my credit card info, had heat that weekend. Fought for my money back on the contract. All they want to do is sell new equipment and leave you in the cold, thumbs down!

0
★☆☆☆☆

I had a similar experience. My furnace is only 10 years old, signed up for the service plan,. The furnace stopped working a few nights ago it was about 20 degrees out. Technician came out and told me he did not have the part to fix it (inducer motor) and it would have to be ordered through trane on monday. Also told me it was time for a new lennox furnace. At this point im very frustrated, asked him why I signed up for a service plan if he does'nt have the parts to fix it. He said they do not carry inducers on trucks. I said but the side of your truck says you service all brands 24/7, he says they don't even carry lennox inducers on trucks. I said why would I buy another contract or furnace from you? Please leave. Called another contractor, gave them my credit card info, had heat that weekend. Fought for my money back on the contract. All they want to do is sell new equipment and leave you in the cold, thumbs down!

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Do NOT use! Wesley Wood was bought out by Lennox and is no longer the company they once were! Our heat pump gave out and we were told ""the circuit board was fried"". Since our system is 14 years old it was recommended to replace the whole system. Long story short, got a second opinion. Was able to have heat with the replacement of a $5 fuse and $110 conductor! They are only interested in making high priced repairs and new sales! The Wood family would be wise to buy their name back from Lennox; it is being ruined!

0
★☆☆☆☆

Do NOT use! Wesley Wood was bought out by Lennox and is no longer the company they once were! Our heat pump gave out and we were told ""the circuit board was fried"". Since our system is 14 years old it was recommended to replace the whole system. Long story short, got a second opinion. Was able to have heat with the replacement of a $5 fuse and $110 conductor! They are only interested in making high priced repairs and new sales! The Wood family would be wise to buy their name back from Lennox; it is being ruined!

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NEW CUSTOMER, FOUND THIS COMPANY ON INTERNET, TO REPAIR MY CENTRAL AIR AND CORRECT PREVIOUS REPAIR PERSONS HALF DONE JOB, JOHN , THE SERVICE TECH, WAS PROMPT, COURTEOUS, I FELT COMFORTABLE WITH HIM, AND AS A RESULT SIGNED ON FOR THE pLUS SERVICE PLAN OFFERED. THE CALL CENTER REPS WERE ALSO VERY NICE AND CUSTOMER FREINDLY. I HOPE WE HAVE A LONG RELATIONSHIP.

2
★★★★☆

NEW CUSTOMER, FOUND THIS COMPANY ON INTERNET, TO REPAIR MY CENTRAL AIR AND CORRECT PREVIOUS REPAIR PERSONS HALF DONE JOB, JOHN , THE SERVICE TECH, WAS PROMPT, COURTEOUS, I FELT COMFORTABLE WITH HIM, AND AS A RESULT SIGNED ON FOR THE pLUS SERVICE PLAN OFFERED. THE CALL CENTER REPS WERE ALSO VERY NICE AND CUSTOMER FREINDLY. I HOPE WE HAVE A LONG RELATIONSHIP.

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More about Wesley Wood Svc Experts

Service Experts can take care of all of your HVAC needs. We are your source for air conditioning and furnace repair, maintenance and installation. We service Norristown, Havertown, Springfield, West Chester, Pottstown, Kennett Square, Chester County, Delaware County, Jeffersonville, Media, and Rose Valley. Our furnace and air conditioning technicians are all NATE-certified and able to service all makes and models of HVAC equipment including Lennox, Rheem, Trane, Carrier and York. *Heating Systems *Air Conditioning Systems *Indoor Air Quality Solutions *Energy-saving Green Solutions *Expert Service, Guaranteed *24/7/365 live Customer Support While Service Experts has more than 3,000 employees and 110 service locations, each Service Experts Heating & Air Conditioning is locally operated to best serve you, our friends and neighbors. We are located in West Chester, PA, so we live, work and play where you do, and we're committed to keeping homes in our community a great place to live.

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