Oteri's is a pretty good bakery...I ordered a strawberry shortcake for my daughters party, & it was pretty good...It beat paying $70 at Tiffanys...the spray-paint they used on the cupcakes I ordered were pretty cute, & tasted delicious...I would recommend to anyone, & the prices are very very reasonable & pretty cheap!
I have been shopping at oteries forever and have always been satisfied. All my kids cakes have came from them. The best one was when I got my youngest daughter name. It's was three different cakes and they were nice. Going back soon got a Bday comin. Keep up the good work oteries. You are alright with me.
I got my wedding cake from Oteris after a friend told me about the bakery. I recently moved from Baltimore to Phila. My fiance and I checked out about 15 bakeries. We found Oteri's to have the best tasting cakes and we bought in a picture of the cake we wanted and they did it. I was very pleased with the cake design and flavor.
The price was excellent. They were one of the lowest price for the cake. Alot of my guests asked where the cake was from. The pound cake was delicious. Our top tier was red velvet and I loved it.
I like this bakery
I have been buying Oteri's rum cakes for about 50 years. Years ago I shopped at their Broad st store after that closed I have been going to the 5th street store. Always satisfied. Yes they do make the best rum cakes. I have been happy with all the variety of cakes from there. The connolis are great too.
I had a cake from Oteri's for the first time at my friends birthday party. I thought it was one of the best cakes I ever tasted. I actally loved the icing. It was black and white iced and had no taste but sweet buttery icing. LOVED IT. I wanted to take some home but there was none left. Went to Oteri's the next day for some of that great cake. I'm Hooked.
I purchased my daughter's 7th Bday cake from Oteri's. I gave them an invitation showing them what I wanted. When I picked up the cake I was very pleased with the design. All my daughter's guest were in all about this cake. But after tasting the cake everyone did not feel the same. My daughter said "mom that cake was terrible". I tasted the cake and couldn't agree more. The icing was horrible, the colors were pink, black and white.
I called the next day to complain to the Manager at the Woodland Ave. location and she was apologitic and suggested I call Lisa the owner. When I called Lisa she asked me to take a piece of the lefted over cake to the bakery and she would taste it and get back to me. She never did, I had to call again and leave a message. She returned my call and said to me that since I had black and pink icing it was nothing she could because that's how they taste. I said what about the white it should taste like buttercream? She said well I could offer you a credit towards another cake. I said what if I don't want to purchase another cake from your bakery. At that time she said well we don't offer cash back because people pay with EBT and credit cards. I informed her that I paid for my cake with cash. I also informed her that her customer service was HORRIBLE and I would make it my business to let others know and I wouldn't be supporting her bakery anymore. At the point she said well the best I could do is offer you a credit for the full price of your cake. Needless to say I'm still NOT SATISFIED!!!
0 out of 1 people found this review helpful.
I have ordered every cake for every occasion form oteris bakery since my daughter tunred one and i first started going there. She is now about to be 7, so that should tell you something! sometimes it can get crowded and a bit hectic but i have never been dissappointed and i ask for some pretty specific specialty cakes and am always accomadated. I dont go anywhere else. The new bakery in southwest the service isnt as good id say go to 5th street at all times.
I was very pleased with the cake I ordered from this bakery. It was absolutely beautiful. I bought in a picture from an invitation and they shaped a cake like it. The cake was the best cake I ever tasted. I also bought a slice of NY cheese cake and a connoli they were also great. It was very busy but it is worth the wait. The bakery was recommened by my friends. Everyone at my party new it was a cake from Oteris.I wish I knew about them sooner.
My mother, 100% Sicilian, as a child always had rum cake for her birthday (July 4th). In the past I've gone across town to South Philly to Isgro or Termini's. This time I tried Oteri's. She LOVED it. And she even claimed it was better than the others she's tried. I also bought some flan and that was a hit as well. Not my favorite neighborhood but Oteri's will bring me back there!
This bakery does beautiful work. I was really surprised how busy it was. It was like christmas at a bakery. The cake I got was beautiful.I also thought the help was very pleasant and helpful. The taste was great. I went there because they were highly reccomended from alot of people. I will never go anywhere else. As far as price they were pretty resonable. I also orded my wedding cake from them and it was at alot cheaper than any other bakery I was in (including the ones listed below.) Thank you Oteris my experience was great and I will tell all.
I was referred by family to try Oteri's. I ordered my daughter's 3rd birthday party cake. I picked a cake from the book, the princess from the Princess and the Frog movie. My husband and I were assured the cake would be beautiful and be an exact cut-out of the princess. Well the day of the party came and we stopped to pick up the cake and it was horrible! If I had time to order a new cake I would have gone somewhere else. The cake was not a cut-out it was a box. The face was drawn on with black icing and looked like a 1 year old drew it. She had no features on her face like in the picture and no ears. They must have forgotten to write my daughter's name on the backboard so they tried to sqeeze it in at the bottom. MAJOR DISAPPOINTMENT!! Shop Rite at Aramingo and Castor makes nicer sheet cakes.
1 out of 2 people found this review helpful.
For several years I have been buying my cakes at Oteris, and I have yet to encounter a problem. The girls are very friendly, and helpful. The cake designs are unique, and the taste of the cakes are amazing. The place is usually crowded, but the line moves very quickly. If their books do not have a design that you are looking for, they always create something for you. If you are looking for great customer service, convenient hours, and cakes that will dazzle you, then Oteris is the place to go.
I had one of their connolis over a friends house at Christmas. It was the best cheese connoli I ever tasted. I will never travel to South Philly for an overpriced connoli that is just ok. I went to the store after tasting that connoli and found out they also sell gelato. The store girl gave me a sample and I bought a quart of it. The gelato taste like what I had in Italy. The cheese cake slice I bought was delicious and the pound cake slice was also very good. I was very happy with this bakery. They will see me often.
I just recently tried this bakery and was very satisfied. It was very crowded but the line did move fast. My cake was beautiful and everyone at the party asked where it came from. That is how I came across this bakery. I was at a wedding and thought it was one of the best cakes I ever tasted. I asked the bride where it came from and she told me about Oteris. This will be my new bakery and will let all my friends know where they should go..
My family has been Oteri's customers for well over 30 years. Although I admit, I have gotten cakes from other places, I always come back to Oteri's. Today is my birthday and naturally, my children know that I 'better have an all butter pound cake from Oteri's' on the table later on! I love the cakes but I believe that their customer service is not that great. If you are Hispanic, you can get waited on more quickly. I have noticed this quite often, even speaking up about it more than once. Overall, customer service is not great but there cakes are absolutely worth the wait. I just wish that with 'all the money that my family and friends have spent there (with my recommendations), I can be waited on more professional and timely. Keep up the excellent quality for your products, but Lisa, please splurge in 'customer service training' for your employees.
1 out of 1 people found this review helpful.
Try ordering a TIRAMISU. then look at ALL tiramisu pictures posted on the internet and compare. The picture I posted was Oteris version of a TIRAMISU. This tells me either Oteris bakers are ignorant in regards to ITALIAN PASTRIES, or Oteris is ripping people off. When are the pastry critics going to review the TIRAMISUs and when are they going to discredit this bakery from all those awards they did not deserve. For those that say Oteris is the best in the city, stop brown-nosing. TERMINIS is known nationwide for its excellence. Oteris will be known nationwide for its incompetency.
1 out of 1 people found this review helpful.
I have been working for Oteri's bakery for 5 years. If this bakery were this bad I'm sure the city would close them. I guess you left on bad terms or was fired. It's really a sin to say something that is not true. I'm sure most people who read your review also figured out you were probably fired or mad at them about something. I pitty the next person that hires you.
I have been going to Oteris for 30 years. They are fantastic. Nobody decorates the cakes like they do and the taste is great too. I go every Saturday for a piece of cheese cake for Italian rum cake or anything else I desire. The line every Saturday is out the door. Try this bakery don't believe everything you here. The taste, designs and service will convince you. The place is beautiful.
What more can you say!! Simply wonderful, Not only do they look beautiful, but they taste good too. The staff if very friendly, the bakery is clean, well lit and they cater to your every whim. If you're looking for something truly different than the normal wedding, birthday cake. Oteri's is the place..I just love them!!
after seeing all the designs your bakery does you are definately the ace of cakes in phila. I was at a party where your bakery made a cake the shape of the eifel tower. It was beautiful. I was told where it was made. I went to the bakery ordered a cake they designed for me. It was beautiful and delicious. all the people at my party asked where the cake was from. most of them already shop at Oteris and the rest will now shop there. Check them out....
After calling for the cake designer for days, I finally got her onthe phone. I told her that I wanted a round cake with fondant accents to feed about 10-15 people. I told a picture of the cake to the baker and I wanted to cake to look exactly like the picture with a few color changes.
The cake was a little bit bigger than I thought. Otherwise, it was quite good. The price of the cake was a little high for what I needed. It was a last minute idea, a week before. After checking around, I found a baker that did it a lot better and less expensive.
I have been shopping at Oteris for 40 years. I am always happy with my cakes the designs & taste. I bought my wedding cake from them and now I am purching my daughters cake from them. I'm sure about 99% of their customers walk out happy. I recommend all my family and friends to this bakery.
I purchased a cake form Oteri's for my daughter's first b-day. I chose it from one of their books that the y had in the store. I placed the order directly with the owner, Lisa. The picture of the cake had rounded edges and fondant icing with fondant hearts that were sticking up on top of the cake and sticking out from the sides.
I didn't want fondant icing on the whole cake, just for the hearts and the decorative ribbon around the tiers of the cake. She assured me that the hearts and ribbon were going to look exactly the same but the icing would look different because it was not fondant. It would not be as smooth. I agreed and paid my down payment.
When I picked it up that morning, I couldn't believe my eyes. The cake had no round edges, the hearts were laying on top of one another, the ribbon was super crooked and the icing was poorly done. It was so ugly, i couldn't believe it. I showed the sales girl the picture and she called the owner. She told me that Lisa said that had told me that I did not place the order in time and that there was not enough time to make the hearts. She said that I should have placed the order 2 weekes in advance to give them enought time to make the icing. That was a complete lie, she never said anything like that to me. If that was the case, I would have ordered another cake. I sent her an e-mail with still no response. I think anyone could have made a better looknig cake than this. I also requested it to be lemon and it was not, it was just vanilla. I have never been more dissatisfied with a purchase. I would not recommend this bakery to anyone.
0 out of 2 people found this review helpful.
Oteri's Bakery is great. I always get my cakes year after year and i have yet encounter any problems. the taste is great as well as there designs. if they don't have a picture in the books for what you are looking for, there are more than willing to try to help you get what you want. And you can't bet there prices, very affordable. This is why i love them. I will recommend this place to everyone.
I GOT MARRIED LAST YEAR MAY 7,2005 MY WEDDING CAKE WAS BEAUTIFUL,THEY DELIVERED IT ON TIME THE SET UP WAS GREAT THE PRICING WAS VERY REASONABLE. I DIDN'T HAVE ANY PROBLEM GETTING MY MONEY BACK ONCE MY FOUNTAIN WAS CLEANED AND RETURNED. I HAVE BEEN USING OTERIS FOR OVER 10 YEARS AND I MUST SAY THAT THEY HAVE DONE A WONDERFUL JOB OVER THE YEARS THANK YOU FOR MAKING MY DAY SPECIAL AND KEEP UP THE GOOD WORK
CONS: NO WHERE TO PARK .......
I had purchased my wedding cake from here and also many birthday cakes. Their overall design of cakes has always been great it was the taste that had been average. Over the years they have improved tremendously and offer quite a range of cakes that taste divine!Their hours are convenient as well as their location.Their children's birthday cakes are great because they can airbrush them to fit your birthday theme. Definitely worth a try.
PROS: Great Taste
I got my wedding cake from here and it was average. There is nothing to brag about and I could have made the cake myself with the exception of how it was decorated. Customer service was ok, but nothing to brag about asthey lost my receipt and didn't know I had paid for my cake already. They are located on a very busy street, but they have a small parking lot for your convenience.