Hyatt Regency Philadelphia at Penn's Landing

★★★★☆
A Philadelphia, PA Hotel at Penn's Landing. Book Online & Save!
  • 201 S Columbus Blvd

    Philadelphia, PA 19106

    Map & Directions
  • 215-928-1234

4.381 21
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Hotel had a great location, very close to downtown. The staff was very nice and professional except for the front desk manager. A marble table in the hotel lobby was damaged and my debit card number was taken down for damages. I went down to the front desk the next day and asked to speak to the manager kris. He said someone would be coming to look at the damages and quote him on a price. He estimated it would be around 500 dollars. Again the next day we went to speak to them, he had said someone came and the bill had come to 500 dollars. I asked if they could send me a bill in the mail to go on a payment plan. He said I could only do that if I payed 300 dollars upfront that day. I told him that he would need to provide me an invoice or a bill of the damages and he said he could not provide that to me at the time. I said I would not pay any money to the hotel unless they could provide me some kind of written amount/invoice of the damages. He said that is fine. I then asked if he was sure that no money got charged to my account and he said that it had not. We then checked out of the hotel. About and hour later I went to take money out of an ATM machine and saw that my account was negative 138 dollars. The hotel had taken 450 dollars out without telling me. We tried to contact the hotel about three times after this and got hung up on each time. We called corporate and they got in contact with Kris and he said that he did not mean to take out any money and they would reverse the charges. Corporate also told me they would bill me when someone would be coming next week to look at the table because they did not have an estimated total yet. Kris lied to us and said someone had already came and looked at it and gave them a price a 500 dollars. VERY unprofessional. It has been over 2 days and the money still has not gone back into my account. The other person who stayed in the hotel with me emailed me today and said that the Hyatt had charged her 1,300 dollars to her account AS WELL. This was DOUBLE the amount we were supposed to pay for our stay. I have not been contacted at all. I have had to go out of my way to call all sorts of peope who are higher up in the company. No apologies, no emails, nothing.

2
★★☆☆☆

Hotel had a great location, very close to downtown. The staff was very nice and professional except for the front desk manager. A marble table in the hotel lobby was damaged and my debit card number was taken down for damages. I went down to the front desk the next day and asked to speak to the manager kris. He said someone would be coming to look at the damages and quote him on a price. He estimated it would be around 500 dollars. Again the next day we went to speak to them, he had said someone came and the bill had come to 500 dollars. I asked if they could send me a bill in the mail to go on a payment plan. He said I could only do that if I payed 300 dollars upfront that day. I told him that he would need to provide me an invoice or a bill of the damages and he said he could not provide that to me at the time. I said I would not pay any money to the hotel unless they could provide me some kind of written amount/invoice of the damages. He said that is fine. I then asked if he was sure that no money got charged to my account and he said that it had not. We then checked out of the hotel. About and hour later I went to take money out of an ATM machine and saw that my account was negative 138 dollars. The hotel had taken 450 dollars out without telling me. We tried to contact the hotel about three times after this and got hung up on each time. We called corporate and they got in contact with Kris and he said that he did not mean to take out any money and they would reverse the charges. Corporate also told me they would bill me when someone would be coming next week to look at the table because they did not have an estimated total yet. Kris lied to us and said someone had already came and looked at it and gave them a price a 500 dollars. VERY unprofessional. It has been over 2 days and the money still has not gone back into my account. The other person who stayed in the hotel with me emailed me today and said that the Hyatt had charged her 1,300 dollars to her account AS WELL. This was DOUBLE the amount we were supposed to pay for our stay. I have not been contacted at all. I have had to go out of my way to call all sorts of peope who are higher up in the company. No apologies, no emails, nothing.

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This particular Hyatt is really nicely located. One of the few hotels directly on the waterfront in Penn's Landing, it has amazing views from just about any room in the whole building. Huge conference rooms and even bigger ballrooms. Nice amenities and friendly staff. The prices are to be expected from a Hyatt hotel, especially one in this locale. They also have a nice restaurant inside with nice views of the Delaware River and the Camden waterfront across the way.

4
★★★★☆

This particular Hyatt is really nicely located. One of the few hotels directly on the waterfront in Penn's Landing, it has amazing views from just about any room in the whole building. Huge conference rooms and even bigger ballrooms. Nice amenities and friendly staff. The prices are to be expected from a Hyatt hotel, especially one in this locale. They also have a nice restaurant inside with nice views of the Delaware River and the Camden waterfront across the way.

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Stayed here after we went to a wedding last year. For being in Penn's landing I thought it would be nicer and cleaner. The pictures that were showed are not what we got. we had to have are room switched because of the smell in the room. Won't go again

2
★★☆☆☆

Stayed here after we went to a wedding last year. For being in Penn's landing I thought it would be nicer and cleaner. The pictures that were showed are not what we got. we had to have are room switched because of the smell in the room. Won't go again

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This is very nice hotel as you would expect if you stay at Hyatt Regency hotels. It is located on the river, so some of the rooms have a nice view. It is located close enough many great restaurants and historic attractions.

4
★★★★☆

This is very nice hotel as you would expect if you stay at Hyatt Regency hotels. It is located on the river, so some of the rooms have a nice view. It is located close enough many great restaurants and historic attractions.

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Bad service, dingy rooms, inexperienced staff.\r\nMy one night getaway was made unpleasant by the staff at this hotel.\r\nI don't usual write reviews, but I travel a lot and I have never seen such bad service at a ""high quality"" hotel.\r\nWe arrived just after check-in and were told we would need to wait 2 hrs for our room, with little explaination except that housekeeping is running a delay beacause there is a big wedding here.\r\n One would expect a big 4 diamond hotel is equipt to handel a big wedding, no? No appologies or consolations, and finally we ended up in a smoking room (we had originally requsted non). \r\nOur front desk attendand gave us attitude and left out critical information (e.g. parking fees/rules)\r\n All my clothes are stanky from the room.\r\nI'm annoyed.

0
★☆☆☆☆

Bad service, dingy rooms, inexperienced staff.\r\nMy one night getaway was made unpleasant by the staff at this hotel.\r\nI don't usual write reviews, but I travel a lot and I have never seen such bad service at a ""high quality"" hotel.\r\nWe arrived just after check-in and were told we would need to wait 2 hrs for our room, with little explaination except that housekeeping is running a delay beacause there is a big wedding here.\r\n One would expect a big 4 diamond hotel is equipt to handel a big wedding, no? No appologies or consolations, and finally we ended up in a smoking room (we had originally requsted non). \r\nOur front desk attendand gave us attitude and left out critical information (e.g. parking fees/rules)\r\n All my clothes are stanky from the room.\r\nI'm annoyed.

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We had a lovely time at Happy Hour at the Penn's Landing Hotel, and will be joining in on the fun all summer long. keating's restaurant has excellent food, service , and a great Happy Hour.

2
★★★★★

We had a lovely time at Happy Hour at the Penn's Landing Hotel, and will be joining in on the fun all summer long. keating's restaurant has excellent food, service , and a great Happy Hour.

Pros: happy hour, great food, outdoor dining

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What a wonderful place to stay on a beautiful weekend. We had so much to do on the waterfront, enjoyed our lunch outside on the terrace, and my wife got to do what she does best-- watch people! It was a relaxing weekend getaway, our room was clean and comfortable, and the exercise room was well equipped, as was the bar............ Very enjoyable!

2
★★★★★

What a wonderful place to stay on a beautiful weekend. We had so much to do on the waterfront, enjoyed our lunch outside on the terrace, and my wife got to do what she does best-- watch people! It was a relaxing weekend getaway, our room was clean and comfortable, and the exercise room was well equipped, as was the bar............ Very enjoyable!

Pros: clean and comfy, outdoor dining, fun bar scene

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this is an excellent hotel with every amenity you could ask for. The banquet manager, David, is out of this world in terms of taking care of your every need.

2
★★★★★

this is an excellent hotel with every amenity you could ask for. The banquet manager, David, is out of this world in terms of taking care of your every need.

Pros: beautiful, nice rooms, good service

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What a beautiful hotel! We thoroughly enjoyed out stay and will stay at the Hyatt Penn's Landing for all future trips to Philadelphia. The room was great, the fitness center was well-equipped, out kids enjoyed the pool, and the food was excellent. most of all, we enjoyed the views from our room and from the gorgeous ballroom where our event took place. I have not eaten such good banquet food at a wedding ever. They Hyatt does a great job. thanks.

2
★★★★★

What a beautiful hotel! We thoroughly enjoyed out stay and will stay at the Hyatt Penn's Landing for all future trips to Philadelphia. The room was great, the fitness center was well-equipped, out kids enjoyed the pool, and the food was excellent. most of all, we enjoyed the views from our room and from the gorgeous ballroom where our event took place. I have not eaten such good banquet food at a wedding ever. They Hyatt does a great job. thanks.

Pros: view, banquets, prices

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We just got back from a weekend wedding at the Hyatt Penn's Landing and we had the time of our lives. The bride and groom could not have been happier with the banquet services, and the guests who spent the weekend at the hotel had a fabulous time as well. The food was excellent, the rooms were great; we all enjoyed ourselves so much. Thanks Hyatt.

2
★★★★★

We just got back from a weekend wedding at the Hyatt Penn's Landing and we had the time of our lives. The bride and groom could not have been happier with the banquet services, and the guests who spent the weekend at the hotel had a fabulous time as well. The food was excellent, the rooms were great; we all enjoyed ourselves so much. Thanks Hyatt.

Pros: weddings, location, services

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this is an excellent hotel and my family and I would stay here again. I read the reviews on city Search prior to booking and was happy to see that the recommendations rang true. thanks City Search!

2
★★★★★

this is an excellent hotel and my family and I would stay here again. I read the reviews on city Search prior to booking and was happy to see that the recommendations rang true. thanks City Search!

Pros: great accomodations, good food, good service

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My wife and i stayed at this fabulous hotel when we were in town for the flower show for business. Not only did we enjoy the Flower Show tremendously, but I think we picked the best hotel in Philadelphia, with the best and most beautiful location. While we are not far away from the city, we decided on staying in town so we could maximize our time at the convention center, and we made an excellent choice with the Hyatt Penn's landing. Our room was great and our stay was nearly perfect.

2
★★★★★

My wife and i stayed at this fabulous hotel when we were in town for the flower show for business. Not only did we enjoy the Flower Show tremendously, but I think we picked the best hotel in Philadelphia, with the best and most beautiful location. While we are not far away from the city, we decided on staying in town so we could maximize our time at the convention center, and we made an excellent choice with the Hyatt Penn's landing. Our room was great and our stay was nearly perfect.

Pros: great location, easy to access, clean and tidy

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I spent the weekend at this wondeful hotel and had the time of my life. The rooms were clean and well furnished. The views of the river were awesome, the bar was fun and full of people. The outdoor dining was a huge plus, and the people watching was supurb. Of course, the weather cooperated so there was a lot going on. The front desk staff was freindly and helpful, and the parking was easy. Pricing was good as well as there are deals to find on the internet.

2
★★★★★

I spent the weekend at this wondeful hotel and had the time of my life. The rooms were clean and well furnished. The views of the river were awesome, the bar was fun and full of people. The outdoor dining was a huge plus, and the people watching was supurb. Of course, the weather cooperated so there was a lot going on. The front desk staff was freindly and helpful, and the parking was easy. Pricing was good as well as there are deals to find on the internet.

Pros: great views, fun outdoor dining, clean rooms

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A great hotel for families-- we had a wonderful experience and would recommend this hotel to visitors who are new to the City of Philadelphia. The concierge staff was knowledgable and sent us to the best places. Our trip was great and the hotel was great.

2
★★★★★

A great hotel for families-- we had a wonderful experience and would recommend this hotel to visitors who are new to the City of Philadelphia. The concierge staff was knowledgable and sent us to the best places. Our trip was great and the hotel was great.

Pros: nice restaurant, friendly staff, easy access

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This hotel in Philadelphia is one of the best Hyatts that I have been to. I was treated like I was at the Four Seasons from the time I walked in the door from a long flight. The room was quiet and I was able to sleep. I love my view and the convenience to great restaurants and shops was great. Just a nice walk across the bridge to some fine places. I will stay here every time I am in the City of Philly for business.

2
★★★★★

This hotel in Philadelphia is one of the best Hyatts that I have been to. I was treated like I was at the Four Seasons from the time I walked in the door from a long flight. The room was quiet and I was able to sleep. I love my view and the convenience to great restaurants and shops was great. Just a nice walk across the bridge to some fine places. I will stay here every time I am in the City of Philly for business.

Pros: location, views, convenience

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It was with ease that I checked into my comfortable room and settled in for a short business trip. I was completely comfortable eating by myself in the restaurant, Keting's River Grille, and my room was impeccable. The staff was friendly and helpful and I was given great service. the rates were good and I felt like I was actually on a mini vacation, a little bit out of the way from the hectic pace of Center City Philadelphia. I will continue to be a loyal Hyatt customer. Thanks.

2
★★★★★

It was with ease that I checked into my comfortable room and settled in for a short business trip. I was completely comfortable eating by myself in the restaurant, Keting's River Grille, and my room was impeccable. The staff was friendly and helpful and I was given great service. the rates were good and I felt like I was actually on a mini vacation, a little bit out of the way from the hectic pace of Center City Philadelphia. I will continue to be a loyal Hyatt customer. Thanks.

Pros: good service, great food, nice location

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My family and I just spent a wonderful weekend at the Hyatt Penn's landing. Not only were they courteous and helpful at the front desk when we checked in, but they accomodated us when we said we could not wait for our room to be ready because of kids nap times, etc... I believe they switched our room reservation to accomodate us. the pool was fun for the kids, and the food in the restaurant was great as was the atmosphere and view. thanks.

2
★★★★★

My family and I just spent a wonderful weekend at the Hyatt Penn's landing. Not only were they courteous and helpful at the front desk when we checked in, but they accomodated us when we said we could not wait for our room to be ready because of kids nap times, etc... I believe they switched our room reservation to accomodate us. the pool was fun for the kids, and the food in the restaurant was great as was the atmosphere and view. thanks.

Pros: great kids hotel, great food, accomodating

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i would stay here with my family every time I go to Philadelphia. the staff is wonderful and the location is awesome. I enjoyed the restaurant and the views tremendously.

2
★★★★★

i would stay here with my family every time I go to Philadelphia. the staff is wonderful and the location is awesome. I enjoyed the restaurant and the views tremendously.

Pros: great views, friendly staff, clean and comfortable

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There isn't a whole lot of competition for this great hotel on the water. that's all there is to say............. i wouldn't stay anywhere else in Philly.

2
★★★★★

There isn't a whole lot of competition for this great hotel on the water. that's all there is to say............. i wouldn't stay anywhere else in Philly.

Pros: great location, so close to attractio, a little different

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On a trip up to Philly to meet friends for dinner we decided on the Penns Landing Hyatt. We went during the winter so didn't get to avail ourselves of the ferry across to the cool tourist trap in NJ, but we had an awesome view of it and will be back to take that adventure during warmer months for sure.

This Hyatt is also near a few great restaurants right there on the small dock so you won't go hungry any time of year.

The staff here was friendly and efficent, if not overly quick with the upgrades. Ok, we're slightly spoiled, no points off for that. The place was packed for some convention anyway.

The room, while not a suite, was definitely sufficient for the low internet rate we scored. We had all the usual ammenities and the requisite in-room coffee maker. The room was also one of the cleanest I'd ever seen.

I'll go with 4 stars here and recommend this one if you are planning a vacation to Philly. There certainly is a lot to do right near the hotel, and it's friendly. You could do a lot worse, for sure.

PROS: Nice rooms, lots to do in the warmer months
CONS: Area is a bit stark in the cold months

4
★★★★☆

On a trip up to Philly to meet friends for dinner we decided on the Penns Landing Hyatt. We went during the winter so didn't get to avail ourselves of the ferry across to the cool tourist trap in NJ, but we had an awesome view of it and will be back to take that adventure during warmer months for sure.

This Hyatt is also near a few great restaurants right there on the small dock so you won't go hungry any time of year.

The staff here was friendly and efficent, if not overly quick with the upgrades. Ok, we're slightly spoiled, no points off for that. The place was packed for some convention anyway.

The room, while not a suite, was definitely sufficient for the low internet rate we scored. We had all the usual ammenities and the requisite in-room coffee maker. The room was also one of the cleanest I'd ever seen.

I'll go with 4 stars here and recommend this one if you are planning a vacation to Philly. There certainly is a lot to do right near the hotel, and it's friendly. You could do a lot worse, for sure.

PROS: Nice rooms, lots to do in the warmer months
CONS: Area is a bit stark in the cold months

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We stayed here for a week during spring break with a 2 and 4 year-old, and loved this hotel. While not aimed towards families, the staff made us feel right at home. The location couldn't have been better - a short, cheap taxi ride or nice walk to historical attractions and right by the seaport museum and ships!! Watching the ships on the Delaware and the lights on the Ben Franklin Bridge were highlights for this prairie family!!!!!!

2
★★★★★

We stayed here for a week during spring break with a 2 and 4 year-old, and loved this hotel. While not aimed towards families, the staff made us feel right at home. The location couldn't have been better - a short, cheap taxi ride or nice walk to historical attractions and right by the seaport museum and ships!! Watching the ships on the Delaware and the lights on the Ben Franklin Bridge were highlights for this prairie family!!!!!!

Editorial from

Sitting on the shores of the Delaware River, the Hyatt Regency Penn's Landing affords spectacular views from many of its rooms. The building is 22-stories tall (all the better for taking in the vistas) and features a sun terrace, fitness…

 

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