Vocelli Pizza

Vocellis Pizza Brentwood Store - There was a cokroach smashed in the inside lid of the pizza box! I had to force a 5 year old to stop eating dinner, while she is screaming what what what. So I call Vocellis phone number which rings to a call center. I tell her what had happenned and she says she can have them re-make the pizza. I responded, " I don't want any other pizza, would you want another pizza from the same company that served you a cokroach." She kindly said she would credit the order and have someone pick the old one up. But she doesn't!!!! I walk in put the three boxes on the table. The guy says yeah we credited ONE!!! of those back! I told him I wanted everything credited back. I showed it to him. And he says, " well that wasn't there before and you ate half of it already." After telling him how I felt about him and the fact that he accused me of "planting a cokroach" in my pizza. He did credit my account. I then called customer service back again to tell them what had happened. I got the same lady and told her what had happened. She tells me "yeah he told me that he was only going to credit the one pizza back with the bvg in it." What well it sure would have been nice if someone told me that!!! It is a good thing I went back there and made sure I was credited.