Mealey's Furniture

We recently bought two loveseat consoles from this store. They looked great on the show room floor but when we got them we soon discovered some problems with the upholstery. The black webbing was showing and had stables coming through, Inside the console there were more stables poking through and there was a hole in the back of the loveseat pleather. The other loveseat had the webbing and staples showing as well. We had the one replaced and are still waiting on the other problem. The loveseat that was replaced seemed more cushioned than the other and the pull cords were very hard to pull out the recliners. Both cords ended up breaking. At this point we asked to re-select or get our money back. They offered re-selection but we would loose our 3 yr warranty(153.40 dollars) and have to pay another 85 dollar delivery fee.
When we went into the Bensalem store we talked to the manager after looking at everything on the sales floor. We asked him if he could roll over the 153.40 warranty fee we paid on furniture that didn't even make it to 6 mths, He said he could not do that, not policy. I told him we didn't find anything we liked on the floor and I asked for a catalog to choose something, he said they do not do catalog orders. I said we will need our money back then since your unable to help us. He said they never give refunds on anything, ever. I said I guess we have to settle for something we don't want which is not fair since it was your furniture that was defective. He stared at us with disgust and as though we were bothering him. He started talking to another employee and I said to my Fiance that maybe we should get a lawyer, the manager overheard me and said, Why don't you do that then, goodbye. Nothing has been done yet to fix the defected furniture we are forced to keep.
This is very unfortunate because they have a very friendly staff that knows how to sell furniture, like our sales person, Paul Brown. He was very outgoing and make us feel excited about our purchase. I wish I could go back just for his expertise but I need total satisfaction with a business and this one lacks it due to the manager and his store policies and his unfriendly attitude.

Posted 08/26/09 | Report Abuse

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Mealey's furniture... One of the few places out there offering same day or next day delivery. Ah, yes, but only on the exact thing you see on the floor. For instance, if you wanted to change a Left-arm chaise for a sectional to a Right-arm, you'll be waiting 6-8 weeks. Oh, and, if you choose fabrics other than those on the floor model, even from the one's in their "also available in" fabric reel, you'll be in the same situation! Now, I'm sure their quality is decent, as they carry many of the major brand-name furniture manufacturers in the country, such as Rowe, Broyhill, Klaussner, Lane, and La-Z-Boy. However, make sure you know what you're getting yourself into. Find out who manufactures your product of interest and do your research on prices, etc. We were very interested in a sectional that was in the front of the store... The sales people, who are all very friendly albeit a bit pushy, informed us that it was a Rowe by the name of "Riviera." The pieces on the floor wouldn't work with our layout, so we asked to see the spec sheet for other pieces. The sales person came back with a page with the title whited-out and some categories on a graph whited-out as well. Red flag! So we went home to do our homework... One stop at the Rowe website confirmed everything. The fabric is a standard WearSmart fabric that Rowe offers, and the actual name of the piece is "Niagra." (As we all know, you can kind of read through white-out, but beyond that, the picture, style, and layout was completely the same on the Rowe website and the Mealey's spec sheet.) A phone call to a local Rowe dealer with the model name, pieces we wanted, and fabric code led us to a price over $500, including delivery, fabric protection, and taxes, less than that of Mealey's!! So please, just make sure you do your homework. Mealey's does all of this lieing and run-around for one reason and one reason only: They don't want you going elsewhere or demanding a lower price because you've comparison shopped. I'm fully aware that sometimes it makes sense to pay a higher price for service, etc... But ask yourself, are you comfortable giving your money to someone who is manipulating you into believing that they are the ONLY place that carries what you want? That their prices can't be beat? And that all of their furniture is exclusive? I wouldn't be... Lieing isn't on my list of quality business practices or good customer service. I'll be shopping with people who respect my money and my intelligence enough to realize that in the age of the internet, there's no sense in lieing to me unless they don't want my business!

Posted 10/19/08 | Report Abuse

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We looked around for a nice modern bedroom set made out of wood material and found it almost impossible until we went to Mealey's. We went after 2:00 pm so delivery was the next day which was perfect so we went home and moved out the old furniture and cleaned. The salesman was very nice and the guys that delivered the furniture were too. We had a problem with one piece and they actually brought a replacement the same day! We have had the furniture for 4 days now and we love it. It's made in the USA which is a plus! Our children even enjoyed the visit to Mealey's because of the snack bar and video games! The other reviewer's must have had a different brand furniture than ours because the quality is definately there with our furniture. We actually had a bad experience with Raymour and flanigan furniture! Try Mealey's!!!!

Posted 03/18/08 | Report Abuse

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they have a very wide selection of furniture however the quality is very poor , this maybe why there prices are so cheap, the staff is very amazing, they do not annoy and follow you around, but if you need them they are very close to you. they also have a snack bar with popcorn cotton candy, drinks ect all at no charge.they have same day delivery also

Posted 08/11/06 | Report Abuse

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The main draw of Mealey's is that they'll deliver your furniture to you same day, every day. The problem is that the quality doesn't seem to be there. Their offering tends to look a bit cheap, though they do often offer the same no-interest/no payment financing that you'll find at other large furniture chains. This Mealey's is a bit off the beaten path so you'll find more attention from the staff, but the furniture is just so-so. Stick with Raymour & Flanigan.

Posted 07/25/05 | Report Abuse

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