Raymour & Flanigan Furniture And Mattress Store

★★★☆☆
  • 371 W Dekalb Pike

    King Of Prussia, PA 19406

    Map & Directions
  • 610-337-8800

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Do not let Joe Amico be your sales person. He is very rude and acts like all customers are an annoyance. Such a bad attitude for someone who is trying to have people purchase furniture from him. He gives this store suve a bad name. I hope all of the sales people there aren't this bad. I would like to buy furniture there, but everytime I go, he is always there to storm at me when i walk through the door. He treats my family like we are dirt and mean nothing to him if we are not going to buy something that day. Sorry if i have to get finances in order before making a big purchase. I didn't appreciate being yelled at and scolded when we said we wouldn't be buying furniture that day. I even told him that as soon as we walked into the door. Even another sales manager came by to check on us and asked if Joe was answering our questions and if he was in a good mood today. That sure did say a lot about him as a person. They should get rid of him from that store. I;d rather buy furniture somewhere else than risk seeing him again at that store. I'd even rather drive to another store an hour away. The R&F management needs to realize the discomfort he causes their customers and ask Joe Amico to move on from this job. We left very dissatisfied and it is a shame for other customers that he pushes away since they do have some nice furniture...

1
★☆☆☆☆

Do not let Joe Amico be your sales person. He is very rude and acts like all customers are an annoyance. Such a bad attitude for someone who is trying to have people purchase furniture from him. He gives this store suve a bad name. I hope all of the sales people there aren't this bad. I would like to buy furniture there, but everytime I go, he is always there to storm at me when i walk through the door. He treats my family like we are dirt and mean nothing to him if we are not going to buy something that day. Sorry if i have to get finances in order before making a big purchase. I didn't appreciate being yelled at and scolded when we said we wouldn't be buying furniture that day. I even told him that as soon as we walked into the door. Even another sales manager came by to check on us and asked if Joe was answering our questions and if he was in a good mood today. That sure did say a lot about him as a person. They should get rid of him from that store. I;d rather buy furniture somewhere else than risk seeing him again at that store. I'd even rather drive to another store an hour away. The R&F management needs to realize the discomfort he causes their customers and ask Joe Amico to move on from this job. We left very dissatisfied and it is a shame for other customers that he pushes away since they do have some nice furniture...

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We purchased items 3 times and 2 times, the experience was a living nightmare. The first time, we purchased a sofa, chair and entertainment center. The furniture was not stained protected (showed a water spill) and it took us charging them back via our credit card to have it corrected. The second time, the delivery people dropped my sons bedroom set after I told them they were carrying it incorrectly. Took 3 visits and numerous contacts to get corrected. We also had to charge them back for this item. The furniture was nice, service a disgrace. It was far more painful to do business with them than necessary.

2
★★☆☆☆

We purchased items 3 times and 2 times, the experience was a living nightmare. The first time, we purchased a sofa, chair and entertainment center. The furniture was not stained protected (showed a water spill) and it took us charging them back via our credit card to have it corrected. The second time, the delivery people dropped my sons bedroom set after I told them they were carrying it incorrectly. Took 3 visits and numerous contacts to get corrected. We also had to charge them back for this item. The furniture was nice, service a disgrace. It was far more painful to do business with them than necessary.

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Purchased a Dining room table set with 8 chairs and matching side bar. The original side bar broke in transit, so they ordered another and when they brought that one the dropped it off and still left all the plastic wrap and packing on it. When I went to unpack it and set it up which is what they should have done for the delivery and setup fee I found pieces missing and was unable to install the shelving. Since then I have called Raymour & Flanigan at least 5 times and they are still waiting for it to come in. It was ordered over 3 months ago. Decent furniture. Poor service. Setup and delivery did not complete the job.

2
★★☆☆☆

Purchased a Dining room table set with 8 chairs and matching side bar. The original side bar broke in transit, so they ordered another and when they brought that one the dropped it off and still left all the plastic wrap and packing on it. When I went to unpack it and set it up which is what they should have done for the delivery and setup fee I found pieces missing and was unable to install the shelving. Since then I have called Raymour & Flanigan at least 5 times and they are still waiting for it to come in. It was ordered over 3 months ago. Decent furniture. Poor service. Setup and delivery did not complete the job.

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Yes, Raymour has put smaller furniture chains out of business, but there's a reason. They have a pretty good selection of furniture at relatively good prices. And they'll haggle a little with you as well. I've purchased two Berkline sofas in the past 2-3 years....they were each about $869, and the 5-year warranty was less than $70. Delivery is $75 and the delivery people I've encountered have always been extremely courteous and helpful. I had a spring pop on one of the couches and 9 days later, a R&F repair guy was at my door to fix it free of charge. The 5-year extended warranty covers rips, tears, stains, etc. They'll fix it or replace it free. I'd say that's worth the extra 70.

4
★★★★☆

Yes, Raymour has put smaller furniture chains out of business, but there's a reason. They have a pretty good selection of furniture at relatively good prices. And they'll haggle a little with you as well. I've purchased two Berkline sofas in the past 2-3 years....they were each about $869, and the 5-year warranty was less than $70. Delivery is $75 and the delivery people I've encountered have always been extremely courteous and helpful. I had a spring pop on one of the couches and 9 days later, a R&F repair guy was at my door to fix it free of charge. The 5-year extended warranty covers rips, tears, stains, etc. They'll fix it or replace it free. I'd say that's worth the extra 70.

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We recently purchased a bedroom suite and leather sofa from Raymour & Flanigan and were pleased with the service and the quality of the furniture. There is a great selection there, in a wide array of prices, and the staff is almost overly helpful. They clearly work on commission and can be a little bit ruthless, so don't let them talk you into something you don't want (like some of their financing options). Overall, a good experience.

4
★★★★☆

We recently purchased a bedroom suite and leather sofa from Raymour & Flanigan and were pleased with the service and the quality of the furniture. There is a great selection there, in a wide array of prices, and the staff is almost overly helpful. They clearly work on commission and can be a little bit ruthless, so don't let them talk you into something you don't want (like some of their financing options). Overall, a good experience.

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Message from Raymour & Flanigan Furniture And Mattress Store

Raymour & Flanigan offers the Northeast??s largest selection of brand name home furnishings. Shop Raymour & Flanigan Furniture for sofas, mattresses, beds, leather furniture, kids bedrooms and dining room sets. We have something to suit every style and budget with delivery in 3 days or less.

More about Raymour & Flanigan Furniture And Mattress Store

Mattresses, Living Room & Bedroom Furniture, Dining Room Furniture, Entertainment Centers, Office Furniture, Sofas, Chairs, Loveseats, Coffee Tables Sealy, La-Z-Boy, Natuzzi, Broyhill, Cindy Crawford Home, Tempur-Pedic, Rowe, Clayton Marcus, Berkline

 

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