VRC

★★★☆☆
  • 340 Lancaster Ave

    Malvern, PA 19355

    Map & Directions
  • 610-647-2950

About VRC

Categories
  • Animal Hospitals
  • Emergency Vets
  • Veterinarians
  • Pet Services
Hours
M-Su 24hr
Phones
  • Fax (610-296-3835)
Specialties
  • Oncology
  • Diagnostics
  • Surgery
  • 24/7 Emergency & Critical Care
  • Rehabilitation

Pets & Animals

Pets & Animals
More choices in Malvern:
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Chester County Cat Hospital

108 S. High St. West Chester, PA

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Valley Veterinary Hospital

1145 Valley Forge Rd Phoenixville, PA

3.15 20
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.

This review is for Dr. B (veterinary dental specialist) and Dr. Schelling (Board Certified Veterinary Radiologist) over at VRC only. I absolutely love Dr. B and want everyone to know what a caring man he is. I thoroughly value and trust

3
★★★★★

This review is for Dr. B (veterinary dental specialist) and Dr. Schelling (Board Certified Veterinary Radiologist) over at VRC only. I absolutely love Dr. B and want everyone to know what a caring man he is. I thoroughly value and trust

.

Great staff, great diagnostics, great surgery, excellent aftercare!

3
★★★★★

Great staff, great diagnostics, great surgery, excellent aftercare!

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Called after hours emergency and was told to come in immediately . My 13 year old in tact pug had a prolonged erection. His penis appeared swollen .I `m no expert on this so I jumped in the car and took him in . Long story short after over 2 hours of waiting - listening to my pug barking every 2 seconds from another room . I was told by Dr Garg he needed an ultrasound to determine what was going on. My dog in not a candidate for surgery due to his age and breed . The $488 ultrasound would determine what surgery Dr Garg felt was necessary . I declined and said I wasn`t comfortable doing anything without talking to my vet . He wouldn`t let up to the point of threatening me that if I brought my dog home he could face amputation.
Finally after I was brought to tears because he felt it could be cancer of the prostate or a tumor and the thought of amputation -I said I want my dog . They never had to treat him because his penis was easily able to go back in the shaft . $ 188 . I called my vet on Monday and at that point he was perfectly normal - she didn`t want to see him and said there was probably a dog in heat near by. End of story .

1
★☆☆☆☆

Called after hours emergency and was told to come in immediately . My 13 year old in tact pug had a prolonged erection. His penis appeared swollen .I `m no expert on this so I jumped in the car and took him in . Long story short after over 2 hours of waiting - listening to my pug barking every 2 seconds from another room . I was told by Dr Garg he needed an ultrasound to determine what was going on. My dog in not a candidate for surgery due to his age and breed . The $488 ultrasound would determine what surgery Dr Garg felt was necessary . I declined and said I wasn`t comfortable doing anything without talking to my vet . He wouldn`t let up to the point of threatening me that if I brought my dog home he could face amputation.
Finally after I was brought to tears because he felt it could be cancer of the prostate or a tumor and the thought of amputation -I said I want my dog . They never had to treat him because his penis was easily able to go back in the shaft . $ 188 . I called my vet on Monday and at that point he was perfectly normal - she didn`t want to see him and said there was probably a dog in heat near by. End of story .

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.

Run don't walk away from this place. My dog died because they were unable to diagnose he had meningitis. They had him in their ER for 4 days and all they wanted to talk about was wobblers syndrome, which by the way could not be the cause of the 105 degree fever. They sent him home after they got the fever down and never determinded what was causing his illness. In fact were snotty about my regular vets request to run a lepto test. He was admitted on a Thursday Evening, and no vet called me back to discuss his condition until 2:00 pm the next day, that was cruel. The vets are terrible about taking calls, in fact they will not accept a call about an animal in their care before 11:00 am. My dog suddenly became aggressive (something he never would have done) and seriously injured someone two days after his discharged his nacropsey showed he had meningitis. This place in my oppion killed my dog, and charged me over $5,000 to do it. Get this they sent me a customer satisfaction survey and rated them as low as I possible can. Now you would think they would want to contact me (although I am glad I did not have to speak to this idiots again), but given the fact they spent money developing this survey you would think they would want to use the information they collect by following up with the customers. But of course not, the survey told me at the end since my score was so low I might want to call the hospital and speak with the manager. Right they killed my two year old dog, and in my oppion were responsible for someone being seriously injured and I want to call them. If you need emergency car for your pet drive the extra 20 miles to go to Univeristy of Penn, you will be saving the animals life.

1
★☆☆☆☆

Run don't walk away from this place. My dog died because they were unable to diagnose he had meningitis. They had him in their ER for 4 days and all they wanted to talk about was wobblers syndrome, which by the way could not be the cause of the 105 degree fever. They sent him home after they got the fever down and never determinded what was causing his illness. In fact were snotty about my regular vets request to run a lepto test. He was admitted on a Thursday Evening, and no vet called me back to discuss his condition until 2:00 pm the next day, that was cruel. The vets are terrible about taking calls, in fact they will not accept a call about an animal in their care before 11:00 am. My dog suddenly became aggressive (something he never would have done) and seriously injured someone two days after his discharged his nacropsey showed he had meningitis. This place in my oppion killed my dog, and charged me over $5,000 to do it. Get this they sent me a customer satisfaction survey and rated them as low as I possible can. Now you would think they would want to contact me (although I am glad I did not have to speak to this idiots again), but given the fact they spent money developing this survey you would think they would want to use the information they collect by following up with the customers. But of course not, the survey told me at the end since my score was so low I might want to call the hospital and speak with the manager. Right they killed my two year old dog, and in my oppion were responsible for someone being seriously injured and I want to call them. If you need emergency car for your pet drive the extra 20 miles to go to Univeristy of Penn, you will be saving the animals life.

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1 out of 1 people found this review helpful.

.

My dog died at the hands of Dietrich Franczuszki because he was not given antibiotics when discharged after surgery. He died a horrific death from pneumonia 2 days after leaving VRC. Keep your dogs away from this man!

1
★☆☆☆☆

My dog died at the hands of Dietrich Franczuszki because he was not given antibiotics when discharged after surgery. He died a horrific death from pneumonia 2 days after leaving VRC. Keep your dogs away from this man!

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.

We took our beloved little Bichon Frise "Precious" to Veterinary Referral Center after she developed complications from kidney stones removal at another vet clinic. We brought her in on a Sunday morning and the great staff did a wonderful job of caring for our prized posession. We were worried sick that she migh not make it but our thanks to Dr.Norris and ALL the wonderful staff who watched over our gal while she underwent life saving surgery and recuperation. I cannot say enough how appreciative we are of the care we received at VRC. My sincre thanks again to everyone there that took care of "Precious". I would recommend them highly.

5
★★★★★

We took our beloved little Bichon Frise "Precious" to Veterinary Referral Center after she developed complications from kidney stones removal at another vet clinic. We brought her in on a Sunday morning and the great staff did a wonderful job of caring for our prized posession. We were worried sick that she migh not make it but our thanks to Dr.Norris and ALL the wonderful staff who watched over our gal while she underwent life saving surgery and recuperation. I cannot say enough how appreciative we are of the care we received at VRC. My sincre thanks again to everyone there that took care of "Precious". I would recommend them highly.

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I left my dog in their ER care at 8:00 pm one night and was told that someone would call me and update me the next morning. I never received a call (and after serveral calls to their front desk) until after 2:00 pm the next day. Can you imagine having a very sick pet and never speaking with the vet for 18 hours. The communication never got better. They seemed to be more concerned with getting me to come back after his discharge, they really determining what was making him so sick. Go to Mathew J Ryan instead of here.

0
★☆☆☆☆

I left my dog in their ER care at 8:00 pm one night and was told that someone would call me and update me the next morning. I never received a call (and after serveral calls to their front desk) until after 2:00 pm the next day. Can you imagine having a very sick pet and never speaking with the vet for 18 hours. The communication never got better. They seemed to be more concerned with getting me to come back after his discharge, they really determining what was making him so sick. Go to Mathew J Ryan instead of here.

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My Brussels Griffon "Charley" means the world to me. After YEARS of failed attempts for treating his severe allergies (vets, meds & $$), I switched from Matthew J. Ryan (Penn) to the Vet Referral Center.

-On just the 1st visit, Dr. Brian Palmeiro put Charley on a new and successful course of treatment.

-Unfortunately, Charley ear's had suffered too much damage over the years & he needed to get a Total Ear Canal Ablation (surgery). Scary as that was, Dr. Ken Sadanaga showed extreme patience and understanding. And most importantly, his skill & experience resulted in a smooth & successful procedure.

- The staff has been an absolute pleasure to deal with. I find them to be very personable (towards me as well as Charley) and to go above & beyond to educate, comfort and process.

- For both specialist & emergency procedures, I feel the prices are reasonable and stay consistent to quote. After spending A LOT of $ over the years w/other vets & hospitals, what I spend at VRC represents the first ROI.

If I were to critique anything... from an emotional standpoint, I wish the waiting room was divided (emergency vs. routine).

5
★★★★★

My Brussels Griffon "Charley" means the world to me. After YEARS of failed attempts for treating his severe allergies (vets, meds & $$), I switched from Matthew J. Ryan (Penn) to the Vet Referral Center.

-On just the 1st visit, Dr. Brian Palmeiro put Charley on a new and successful course of treatment.

-Unfortunately, Charley ear's had suffered too much damage over the years & he needed to get a Total Ear Canal Ablation (surgery). Scary as that was, Dr. Ken Sadanaga showed extreme patience and understanding. And most importantly, his skill & experience resulted in a smooth & successful procedure.

- The staff has been an absolute pleasure to deal with. I find them to be very personable (towards me as well as Charley) and to go above & beyond to educate, comfort and process.

- For both specialist & emergency procedures, I feel the prices are reasonable and stay consistent to quote. After spending A LOT of $ over the years w/other vets & hospitals, what I spend at VRC represents the first ROI.

If I were to critique anything... from an emotional standpoint, I wish the waiting room was divided (emergency vs. routine).

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.

I agree that this is not worth a rating. The ER side of this practice is great. Dr Garg truly cares about the animal AND the owner and is an excelent diagnostician. However the surgery side of this practice is something to stay away from. They ONLY care about their money and lack the decent follow up. They get their money upfront and wen I was owed a 600 refund on a newly opened credit line for their services, it took 6 weeks to get the refund after which I had to fight to get the finance charges removed. No one in the business office would help. Matt NEVER returned any of my 5 phone calls. And they had an immigrant resident doing surgery here who has admitted having PTSD after being deported to Mexico and had his Visa revoked soon after my dogs's surgery and no one there cared about her recovery. There is actually an article about it where his advisor states he was an emotional mess and yet was allowed to operate unsupervised because"he was finished with the program" The dog is now paralyzed and the residency director saw us after an unpleasant letter stating my disgust was sent and stated " well she likes her cart -oh well" and that was that . And that was the end. They lack the common compassion that owners have for their pets and only see dollar signs and prey on an owners emotions to make a big buck. If you ant teh best for your dog, make the drive to Penn or Red Bank.

1
★☆☆☆☆

I agree that this is not worth a rating. The ER side of this practice is great. Dr Garg truly cares about the animal AND the owner and is an excelent diagnostician. However the surgery side of this practice is something to stay away from. They ONLY care about their money and lack the decent follow up. They get their money upfront and wen I was owed a 600 refund on a newly opened credit line for their services, it took 6 weeks to get the refund after which I had to fight to get the finance charges removed. No one in the business office would help. Matt NEVER returned any of my 5 phone calls. And they had an immigrant resident doing surgery here who has admitted having PTSD after being deported to Mexico and had his Visa revoked soon after my dogs's surgery and no one there cared about her recovery. There is actually an article about it where his advisor states he was an emotional mess and yet was allowed to operate unsupervised because"he was finished with the program" The dog is now paralyzed and the residency director saw us after an unpleasant letter stating my disgust was sent and stated " well she likes her cart -oh well" and that was that . And that was the end. They lack the common compassion that owners have for their pets and only see dollar signs and prey on an owners emotions to make a big buck. If you ant teh best for your dog, make the drive to Penn or Red Bank.

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3 out of 3 people found this review helpful.

.

My experience was a horror - I was referred because my pup was choking and my vet could not perform an emergency endocopy. When we rushed to the Veterinary Referral Center - they took a few xrays - a repeat of what we had done at our vet. Then,..there was no one on staff that could "read" x rays - what kind of emergency service is that - 40 hours later they finally looked at the xrays - by that time my pups throat was damaged from the object. The bill was almost $400.00 and nothing was done. GET A QUOTE BEFORE THEY TAKE YOUR PET TO THE BACK ROOM.........

1
★☆☆☆☆

My experience was a horror - I was referred because my pup was choking and my vet could not perform an emergency endocopy. When we rushed to the Veterinary Referral Center - they took a few xrays - a repeat of what we had done at our vet. Then,..there was no one on staff that could "read" x rays - what kind of emergency service is that - 40 hours later they finally looked at the xrays - by that time my pups throat was damaged from the object. The bill was almost $400.00 and nothing was done. GET A QUOTE BEFORE THEY TAKE YOUR PET TO THE BACK ROOM.........

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Well, there are two sides to this practice. The specialists are fantastic. Dr Shaley, Dr Sadanaga, really all of them are the very best around except maybe opthalmology, for that I like Dr. Bowersox in Newark, Delaware. But the emergency side is a different story and in fact is under different ownership. The vets are mostly young and fairly inexperienced and rely heavily on batteries of expensive tests ka ching that mostly don't tell you anything. I find they lack clinical judgment and diagnostic skills and this practice is really bad about loading on charges for things you don't need. I heard that the vets get a cut of what they can talk the customers into spending, which apparently is common practice in these all night places. Of course if you need emergency care then you need it. Penn is ridiculous with the unnecessary stuff. VRC is not as arrogant as Old Marple but they don't treat you all that well once they admit your pet and they are really expensive with all the tests they insist on running that are not necessary.

2
★★☆☆☆

Well, there are two sides to this practice. The specialists are fantastic. Dr Shaley, Dr Sadanaga, really all of them are the very best around except maybe opthalmology, for that I like Dr. Bowersox in Newark, Delaware. But the emergency side is a different story and in fact is under different ownership. The vets are mostly young and fairly inexperienced and rely heavily on batteries of expensive tests ka ching that mostly don't tell you anything. I find they lack clinical judgment and diagnostic skills and this practice is really bad about loading on charges for things you don't need. I heard that the vets get a cut of what they can talk the customers into spending, which apparently is common practice in these all night places. Of course if you need emergency care then you need it. Penn is ridiculous with the unnecessary stuff. VRC is not as arrogant as Old Marple but they don't treat you all that well once they admit your pet and they are really expensive with all the tests they insist on running that are not necessary.

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2 out of 2 people found this review helpful.

.

Our beloved Beagle Milo had many problems in the last few years of his life. Our first experience with VRC was when our dog developed pancreatitis and needed emergency care. He already had diabetes which complicates almost any medical situation. He was close to death during the week long stay but the doctor on call managed to bring him back around. I will say while in the Emergency part of the hospital you do get a staff rotating in and out and doctors change constantly as in any other hospital setting. This can make it difficult to get answers especially if they are really busy with multiple traumas. All I can say is be patient, it's just like an emergecy room at any hospital and they can be managing many cases at one time. We later saw several specialists on the non-emergency side for diabetes/lymphoma Milo developed lymphoma and the love and care the staff showed our guy was amazing. We have spent the last 2 years in constant care at VRC and I can only say that the staff starts to treat your pet as if it were one of their own. At times when he was doing well and didn't come in for a couple of weeks at a time one of the nurses would call just to see how he was doing. Fighting cancer is an extremely expensive proposition and a lot of people just can't afford treatment. But when we discussed our options we were always made to feel that whether we chose chemo or not that our choice would be supported and respected. Our doctor went as far as to call other doctors around the country who knew more than she about treating a diabetic dog with cancer. All the staff went above and beyond anything we could have expected. When Milo finally lost his battle with cancer and needed to be put to sleep a couple of weeks ago the nurse broke down and cried right along with us.I would not hesitate for a second to take any of my pets there. I think people just need to have more realistic expectations when in an emergency sitation.

5
★★★★★

Our beloved Beagle Milo had many problems in the last few years of his life. Our first experience with VRC was when our dog developed pancreatitis and needed emergency care. He already had diabetes which complicates almost any medical situation. He was close to death during the week long stay but the doctor on call managed to bring him back around. I will say while in the Emergency part of the hospital you do get a staff rotating in and out and doctors change constantly as in any other hospital setting. This can make it difficult to get answers especially if they are really busy with multiple traumas. All I can say is be patient, it's just like an emergecy room at any hospital and they can be managing many cases at one time. We later saw several specialists on the non-emergency side for diabetes/lymphoma Milo developed lymphoma and the love and care the staff showed our guy was amazing. We have spent the last 2 years in constant care at VRC and I can only say that the staff starts to treat your pet as if it were one of their own. At times when he was doing well and didn't come in for a couple of weeks at a time one of the nurses would call just to see how he was doing. Fighting cancer is an extremely expensive proposition and a lot of people just can't afford treatment. But when we discussed our options we were always made to feel that whether we chose chemo or not that our choice would be supported and respected. Our doctor went as far as to call other doctors around the country who knew more than she about treating a diabetic dog with cancer. All the staff went above and beyond anything we could have expected. When Milo finally lost his battle with cancer and needed to be put to sleep a couple of weeks ago the nurse broke down and cried right along with us.I would not hesitate for a second to take any of my pets there. I think people just need to have more realistic expectations when in an emergency sitation.

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We adopted a young adult cat from the Delco SPCA and were told it had a cold, so the vet there gave it an amoxicillin shot before releasing it to us. We took him to our local vet when the ""cold"" didn't clear up, and after 4 week course of antibiotics that was ineffective, the vet suggested it might be a nasopharyngeal polyp that would require specialized surgery. He referred us to Dr. Kenneth Sadanaga, a soft tissue surgeon at the Veterinary Referral Center in Malvern.

I want to say at the outset that we have had many cats and dogs over our long lifetime, and certainly have been to see many vets, so that I feel comfortable about evaluating our cat's treatment and the parallel concern shown for us. It was, in a single word, outstanding.

Dr. Sadanaga sedated the cat and did an endoscopic exam which revealed not a polyp, but a heavy membrane that had grown across the opening and was severely limiting his ability to breathe. The doctor could not break down the membrane with the endoscope and, with our permission and after explaining the probable cost, had to do a much more elaborate surgical procedure. I won't waste space by going into the details here, but our cat wound up with two tiny catheters running from inside the tip of his nostrils back into the nasopharynx--the idea being that over a month's time scar tissue would heal around the catheters and form a good breathing hole.

And that is exactly what happened. In the interim, we had to make a visit for an adjustment to the catheters, had to have medicines switched from oral to dermal, and made a few calls for advice as well, all of which were handled by the staff with alacrity, courtesy and compassion.

We felt that the total cost was entirely in line with the time and skills involved.

This is a fine medical facility with an excellent staff and I recommend it very highly.

2
★★★★★

We adopted a young adult cat from the Delco SPCA and were told it had a cold, so the vet there gave it an amoxicillin shot before releasing it to us. We took him to our local vet when the ""cold"" didn't clear up, and after 4 week course of antibiotics that was ineffective, the vet suggested it might be a nasopharyngeal polyp that would require specialized surgery. He referred us to Dr. Kenneth Sadanaga, a soft tissue surgeon at the Veterinary Referral Center in Malvern.

I want to say at the outset that we have had many cats and dogs over our long lifetime, and certainly have been to see many vets, so that I feel comfortable about evaluating our cat's treatment and the parallel concern shown for us. It was, in a single word, outstanding.

Dr. Sadanaga sedated the cat and did an endoscopic exam which revealed not a polyp, but a heavy membrane that had grown across the opening and was severely limiting his ability to breathe. The doctor could not break down the membrane with the endoscope and, with our permission and after explaining the probable cost, had to do a much more elaborate surgical procedure. I won't waste space by going into the details here, but our cat wound up with two tiny catheters running from inside the tip of his nostrils back into the nasopharynx--the idea being that over a month's time scar tissue would heal around the catheters and form a good breathing hole.

And that is exactly what happened. In the interim, we had to make a visit for an adjustment to the catheters, had to have medicines switched from oral to dermal, and made a few calls for advice as well, all of which were handled by the staff with alacrity, courtesy and compassion.

We felt that the total cost was entirely in line with the time and skills involved.

This is a fine medical facility with an excellent staff and I recommend it very highly.

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We adopted a Pug 2 years ago. Shortly afterward, he developed a series of symptoms that our vet felt were caused by allergies. She referred us to Dr. Kevin Shanley, dermatologist on staff at VRC. From the moment we arrived for our first visit, we were so impressed with the cleanliness of the facility and the friendliness of the staff. When we met Dr. Shanley for the first time, we could tell immediately that he has a genuine love for animals. Our Pug sensed this also and is always so excited when we go for his follow up visits. Dr. Shanley did some initial conservative testing and then recommended skin testing for which our Pug had to be anesthetized. He and his staff understood and appreciated our apprehension. One of his nurses even stayed with my dog until he woke up and trimmed his nails because they were long. Our Pug now takes allergy shots and has improved dramatically. Dr. Shanley also did a punch biopsy on my Pug for what could have been a mast cell tumor. As soon as he received the pathologist report he called me with good news. It was not MCT. Dr. Shanley genuinely seemed as happy as we were to get the news. I can't say enough good things about the doctors and staff at VRC. I feel fortunate to have such a world class facility so close to home with such a competent, compassionate staff..

5
★★★★★

We adopted a Pug 2 years ago. Shortly afterward, he developed a series of symptoms that our vet felt were caused by allergies. She referred us to Dr. Kevin Shanley, dermatologist on staff at VRC. From the moment we arrived for our first visit, we were so impressed with the cleanliness of the facility and the friendliness of the staff. When we met Dr. Shanley for the first time, we could tell immediately that he has a genuine love for animals. Our Pug sensed this also and is always so excited when we go for his follow up visits. Dr. Shanley did some initial conservative testing and then recommended skin testing for which our Pug had to be anesthetized. He and his staff understood and appreciated our apprehension. One of his nurses even stayed with my dog until he woke up and trimmed his nails because they were long. Our Pug now takes allergy shots and has improved dramatically. Dr. Shanley also did a punch biopsy on my Pug for what could have been a mast cell tumor. As soon as he received the pathologist report he called me with good news. It was not MCT. Dr. Shanley genuinely seemed as happy as we were to get the news. I can't say enough good things about the doctors and staff at VRC. I feel fortunate to have such a world class facility so close to home with such a competent, compassionate staff..

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.

The previous comment was completely inappropriate, written by a person that does not understand the complications that can happen during any surgery.

5
★★★★★

The previous comment was completely inappropriate, written by a person that does not understand the complications that can happen during any surgery.

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My Dog needed a c-section over the weekend and my Veterinarian was out of town and had contacted the this butcher shop ahead of time just to give them all the info that they needed to treat our beloved dog. The Veterinarian on call was cocky and after taking my dog back to surgery, decided upon himself to spay my dog, when I had told him I did not want her spayed due to complications that could occur! The butcher came out an hour later and told me had spayed my dog, because she was too old to breed again and it would save me money. He left; and my dog bled to death before they could call in a qualified surgeon! When they finally found someone to come in and repair the damage he did, it was too late! She lived for a few days and succumbed to the 30 mixed blood transfusions she had to be given. I got a bill for 30 Thousand dollars! (yes, the price of a nice car) And to top it off!! They almost killed my other dog by over anaesthetising her to get blood from her to try to save her sister. She had to be hospitalized at another vet hosp for 2 days to detox from the excessive drugs given to her to collect blood for her sister! PS blood donors were mostly friends from the tri-state area that traveled hours to help my beloved dog! After all that..I was harassed daily to pay the bill and threatened that I would not get my dogs remains. I wanted my healthy dog that walked thru the door that day carrying her leash in her mouth, trusting that these people would be kind, competent, and loving like her other vet...Well they were not! They killed her and the butcher that did it did not get relieved of his job. I would not even want this man scooping poop in the same area as any of my dogs If you love your dog will never never go there. Go to Penn, its cheaper and they are more skilled or go to West Chester Veterinary Hospital..Far more capable Doctors at both places. I sound bitter, but I write the truth and I want to make sure no one else loses a beloved pet like our family did.DO NOT DESERVE RATING! Butcher shop is more like it: with lots of expensive toys that no one there is qualified to use! This happened over a year ago and I'm still mad as hell and mourning my beloved pet!

1
★☆☆☆☆

My Dog needed a c-section over the weekend and my Veterinarian was out of town and had contacted the this butcher shop ahead of time just to give them all the info that they needed to treat our beloved dog. The Veterinarian on call was cocky and after taking my dog back to surgery, decided upon himself to spay my dog, when I had told him I did not want her spayed due to complications that could occur! The butcher came out an hour later and told me had spayed my dog, because she was too old to breed again and it would save me money. He left; and my dog bled to death before they could call in a qualified surgeon! When they finally found someone to come in and repair the damage he did, it was too late! She lived for a few days and succumbed to the 30 mixed blood transfusions she had to be given. I got a bill for 30 Thousand dollars! (yes, the price of a nice car) And to top it off!! They almost killed my other dog by over anaesthetising her to get blood from her to try to save her sister. She had to be hospitalized at another vet hosp for 2 days to detox from the excessive drugs given to her to collect blood for her sister! PS blood donors were mostly friends from the tri-state area that traveled hours to help my beloved dog! After all that..I was harassed daily to pay the bill and threatened that I would not get my dogs remains. I wanted my healthy dog that walked thru the door that day carrying her leash in her mouth, trusting that these people would be kind, competent, and loving like her other vet...Well they were not! They killed her and the butcher that did it did not get relieved of his job. I would not even want this man scooping poop in the same area as any of my dogs If you love your dog will never never go there. Go to Penn, its cheaper and they are more skilled or go to West Chester Veterinary Hospital..Far more capable Doctors at both places. I sound bitter, but I write the truth and I want to make sure no one else loses a beloved pet like our family did.DO NOT DESERVE RATING! Butcher shop is more like it: with lots of expensive toys that no one there is qualified to use! This happened over a year ago and I'm still mad as hell and mourning my beloved pet!

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1 out of 3 people found this review helpful.

.

We were sent her by referral several years ago for our cat.
She had a cyst growing in her ear and needed surgery to remove it.
We discussed options and complications of surgery but were never told it may not work!
They removed the cyst for $800, and then it regrew and was worse (it caused the cat to walk sideways, and to shake her head constantly, and goo would spurt out all over our walls, furniture and carpet). We had the surgery again to the tune of $1500, and still it grew back.
We were never informed that it may grow back the first time, and the second time we were told they were doing a more in depth procedure.
What they should have said was they wanted over 2K of our money.

1
★☆☆☆☆

We were sent her by referral several years ago for our cat.
She had a cyst growing in her ear and needed surgery to remove it.
We discussed options and complications of surgery but were never told it may not work!
They removed the cyst for $800, and then it regrew and was worse (it caused the cat to walk sideways, and to shake her head constantly, and goo would spurt out all over our walls, furniture and carpet). We had the surgery again to the tune of $1500, and still it grew back.
We were never informed that it may grow back the first time, and the second time we were told they were doing a more in depth procedure.
What they should have said was they wanted over 2K of our money.

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1 out of 1 people found this review helpful.

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We took our cat to Veterinary Referral Center for emergency kidney stone removal. The surgeon was very professional, and the staff was kind and accommodating. The staff took good initial care of our cat.\r
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When we returned for a follow-up a few weeks later, the experience was totally different. We were shuffled into an exam room and told to wait for the doctor. Three hours later, the doctor hadn't stopped by. Nobody was available to tell us what was happening. Eventually we had to leave, receiving no follow-up at all! No service, no explanation, and no apology. And then they billed us for the three hours we spent in the exam room getting no service!\r
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The Center also promised us a 3-5 day turnaround on kidney stone tests. These tests diagnose the composition of the stones, so a pet owner can adjust the cat's diet and help to prevent more stones. After 7 days, we called for the results and the Center told us they weren't ready. After 14 days we called again and they didn't know when the results would be ready. After 30 days they still couldn't tell us when the results would be in. Nobody was willing to take responsibility for the situation and track down the results.\r
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It has now been THREE MONTHS since the surgery. We have heard nothing from the Center. I called yet again today, and they still can't tell me anything about the results. I wonder if they ever sent the stones out for testing in the first place. They certainly billed me a large sum of money to perform the test, but they can't seem to find five minutes to get my cat's results. I am having them fax me all of the records, so I can go elsewhere in the future.\r
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Today my cat started showing signs of stones again. If it turns out that they might have been prevented by a diet change, I will demand that the Center pay for the surgery this time. I feel bad for my poor cat and the invasive surgery he may have to endure AGAIN.

0
★☆☆☆☆

We took our cat to Veterinary Referral Center for emergency kidney stone removal. The surgeon was very professional, and the staff was kind and accommodating. The staff took good initial care of our cat.\r
\r
When we returned for a follow-up a few weeks later, the experience was totally different. We were shuffled into an exam room and told to wait for the doctor. Three hours later, the doctor hadn't stopped by. Nobody was available to tell us what was happening. Eventually we had to leave, receiving no follow-up at all! No service, no explanation, and no apology. And then they billed us for the three hours we spent in the exam room getting no service!\r
\r
The Center also promised us a 3-5 day turnaround on kidney stone tests. These tests diagnose the composition of the stones, so a pet owner can adjust the cat's diet and help to prevent more stones. After 7 days, we called for the results and the Center told us they weren't ready. After 14 days we called again and they didn't know when the results would be ready. After 30 days they still couldn't tell us when the results would be in. Nobody was willing to take responsibility for the situation and track down the results.\r
\r
It has now been THREE MONTHS since the surgery. We have heard nothing from the Center. I called yet again today, and they still can't tell me anything about the results. I wonder if they ever sent the stones out for testing in the first place. They certainly billed me a large sum of money to perform the test, but they can't seem to find five minutes to get my cat's results. I am having them fax me all of the records, so I can go elsewhere in the future.\r
\r
Today my cat started showing signs of stones again. If it turns out that they might have been prevented by a diet change, I will demand that the Center pay for the surgery this time. I feel bad for my poor cat and the invasive surgery he may have to endure AGAIN.

Pros: Good initial service and surgery

Cons: Dangerously incompetent follow-up

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Wonderful doctor - always available to answer questions. Very caring staff!

2
★★★★★

Wonderful doctor - always available to answer questions. Very caring staff!

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We had to take our cat here on Christmas eve night when he broke his leg. The care and service we received was as if we had come in on a regular business day. They gave Mystic great care and really made sure we understood everything and were comfortable with the necessary steps. I would highly recommend them.

5
★★★★★

We had to take our cat here on Christmas eve night when he broke his leg. The care and service we received was as if we had come in on a regular business day. They gave Mystic great care and really made sure we understood everything and were comfortable with the necessary steps. I would highly recommend them.

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Message from VRC

VRC is a comprehensive, specialty veterinary healthcare center located in Malvern, Pennsylvania, a western suburb of Philadelphia. We are an AHAA accredited practice, OPEN 24 HOURS A DAY, 365 DAYS A YEAR, for appointments and emergency care.



At our hospital, you’ll have access to a team of experienced, board-certified veterinarians with advanced specialized training, who utilize the latest innovations in medicine and technology to treat your dog or cat. We work together, and in partnership with your family veterinarian, to ensure open communication, timely and effective care, appropriate follow-up, and most importantly—the comfort and well-being of your pet.

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