Group USA & Camille LaVie Women's Apparel & Bridal Shop

★★★★☆
  • 1811 Franklin Mills Cir # 125

    Philadelphia, PA 19154

    Map & Directions
  • 215-501-7307

About Group USA & Camille LaVie Women's Apparel & Bridal Shop

Hours
Mon-Sat 10am-9pm ; Sun Noon-6pm

Shopping

Shopping
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I am only giving this store 2 stars because I found my wedding dress but when is comes to their customer service they shouldn't get any stars. Last Febuary of 2013, I found the dress of my dreams. It is the one and only dress I put on. I made an appointment to come back in April to try on the dress in White since the one they had there was Ivory. Did everything that was asked. I come in April my dress was not there. No one knew where it was. They stated that they could order it again. I went along with this because this was the only dress I wanted. As I was filling out the paperwork AGAIN, I was told not to get my hopes up because they might not be able to get the dress. First of all no one should ever tell a Bride that and second I did my research first. I could order the dress directly from the designer, so no matter what I could get this dress. Even if Group USA didn't have it in their stock. Finally when the dress comes in they it didn't fit. They stated to me that the sample I tried on must have been stretched out and thats why it fit. So I go ahead and order the dress again in the bigger size. At the begining of July I finally get the call that the new dress is in. I made an appointment with them to come back in September because one my Wedding wasn't until this July and second with all the traveling of summer I really wanted my mom to be there. Out of no where a week later I get a call from the counsultant that only ordered the dress that I had to be there by the following weekend because the store couldn't hold the dress. At this point I am pissed beyond belief because of the customer service I have already recieved. Asked to speak to the supervisor. When she got on the phone she listens to what I had to say and then proceeds to tell me that the consultant I worked with was leaving the company and basically just wanted to get her commission before she left the company. The supervisor advised me that my original appointment was ok and that I would have to work with another consultant. So here comes September.... I go try on my dress everything is perfect. I speak to them about getting the dress bustled. They said I would have to come back a month before my wedding. Take the dress home all is fine... I call today... 5 weeks before my wedding. I get told that I would have to pay a rush fee and leave my dress overnight because there isn't enough time to get it done. First of all I WOULD NEVER leave my dress with them overnight after everything I've been through with them and a rush fee. I am following what they told me and now I have to pay a rush fee. Lets just say I am not taking my dress back to them and will never shop there again. I am happy I got my dress from them but they made my experience horrible when this should be the happiest time of my life.

2
★★☆☆☆

I am only giving this store 2 stars because I found my wedding dress but when is comes to their customer service they shouldn't get any stars. Last Febuary of 2013, I found the dress of my dreams. It is the one and only dress I put on. I made an appointment to come back in April to try on the dress in White since the one they had there was Ivory. Did everything that was asked. I come in April my dress was not there. No one knew where it was. They stated that they could order it again. I went along with this because this was the only dress I wanted. As I was filling out the paperwork AGAIN, I was told not to get my hopes up because they might not be able to get the dress. First of all no one should ever tell a Bride that and second I did my research first. I could order the dress directly from the designer, so no matter what I could get this dress. Even if Group USA didn't have it in their stock. Finally when the dress comes in they it didn't fit. They stated to me that the sample I tried on must have been stretched out and thats why it fit. So I go ahead and order the dress again in the bigger size. At the begining of July I finally get the call that the new dress is in. I made an appointment with them to come back in September because one my Wedding wasn't until this July and second with all the traveling of summer I really wanted my mom to be there. Out of no where a week later I get a call from the counsultant that only ordered the dress that I had to be there by the following weekend because the store couldn't hold the dress. At this point I am pissed beyond belief because of the customer service I have already recieved. Asked to speak to the supervisor. When she got on the phone she listens to what I had to say and then proceeds to tell me that the consultant I worked with was leaving the company and basically just wanted to get her commission before she left the company. The supervisor advised me that my original appointment was ok and that I would have to work with another consultant. So here comes September.... I go try on my dress everything is perfect. I speak to them about getting the dress bustled. They said I would have to come back a month before my wedding. Take the dress home all is fine... I call today... 5 weeks before my wedding. I get told that I would have to pay a rush fee and leave my dress overnight because there isn't enough time to get it done. First of all I WOULD NEVER leave my dress with them overnight after everything I've been through with them and a rush fee. I am following what they told me and now I have to pay a rush fee. Lets just say I am not taking my dress back to them and will never shop there again. I am happy I got my dress from them but they made my experience horrible when this should be the happiest time of my life.

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I bought my wedding dress here, and found everything needed for my bridal party here too---dresses, shoes and jewelry. The prices were very reasonable. If you have a wedding to shop for or even a prom to shop for, don't pass it up.

4
★★★★☆

I bought my wedding dress here, and found everything needed for my bridal party here too---dresses, shoes and jewelry. The prices were very reasonable. If you have a wedding to shop for or even a prom to shop for, don't pass it up.

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Group USA is located in the Franklin Mills Mall. They have a wide variety of dresses for any special occasion and proms. Their prices are affordable.

4
★★★★☆

Group USA is located in the Franklin Mills Mall. They have a wide variety of dresses for any special occasion and proms. Their prices are affordable.

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I think Goup USA has beautiful clothes for everyone. The prices are very reasonable and affordable. The customer service department is always helpful and knowledgable about clothes that suit the individual.

5
★★★★★

I think Goup USA has beautiful clothes for everyone. The prices are very reasonable and affordable. The customer service department is always helpful and knowledgable about clothes that suit the individual.

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this store has a wide variety ,womans clothing from everyday to formal, wedding ect. the store is very large,prices are wonderfull.there formal wear can not be ordered so if you are looking for a small wedding party it's a great place.however if you are having a larger wedding its not the place. large variety of prom dress's. and there everyday clothing is wonderfull.

PROS: great pricing , large variety
CONS: not alot of sizes for large weddings

4
★★★★☆

this store has a wide variety ,womans clothing from everyday to formal, wedding ect. the store is very large,prices are wonderfull.there formal wear can not be ordered so if you are looking for a small wedding party it's a great place.however if you are having a larger wedding its not the place. large variety of prom dress's. and there everyday clothing is wonderfull.

PROS: great pricing , large variety
CONS: not alot of sizes for large weddings

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