Cribs To Teens

★★★☆☆
  • 308 Mall Blvd

    Monroeville, PA 15146

    Cross street: at William Penn Hwy

    Map & Directions
  • 412-373-0990

About Cribs To Teens

Hours
M 10-6, T-Sa 10-8, Su 12-5
3.0 7
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.

I had been in the store a few times before making my purchase and they'd been pleasant enough. It wasn't until I received my crib and found that it was misrepresented in the stores brochures that I had the problem. The owner admitted that the actual crib had a design change from what was outlined in the brochure but REFUSED to do anything about it. He gave us a "tough luck" attitude. After many complaints and phone calls, he offered to give us only 60% of our money back if we decided to return it. The absolute worst customer service experience ever especially considering how overpriced their furniture is.

0
★☆☆☆☆

I had been in the store a few times before making my purchase and they'd been pleasant enough. It wasn't until I received my crib and found that it was misrepresented in the stores brochures that I had the problem. The owner admitted that the actual crib had a design change from what was outlined in the brochure but REFUSED to do anything about it. He gave us a "tough luck" attitude. After many complaints and phone calls, he offered to give us only 60% of our money back if we decided to return it. The absolute worst customer service experience ever especially considering how overpriced their furniture is.

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Was told furniture would take 6-8 weeks. Furniture took 12. Tough to get ahold of. Tough to deal with. Just go to USA baby they have the same brands and have them in stock. Don't waste your time. No benefits to use them. Furniture takes forever and service is terrible.

0
★☆☆☆☆

Was told furniture would take 6-8 weeks. Furniture took 12. Tough to get ahold of. Tough to deal with. Just go to USA baby they have the same brands and have them in stock. Don't waste your time. No benefits to use them. Furniture takes forever and service is terrible.

Pros: Nice Furniture

Cons: Terrible to deal with

.

High quality childrens furniture and accessories. The staff was wonderful to work with. I had no problems in obtaining my furniture. I would definately go back again!!!

5
★★★★★

High quality childrens furniture and accessories. The staff was wonderful to work with. I had no problems in obtaining my furniture. I would definately go back again!!!

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I would have to rate my experience at Cribs to Teens as the most HORRIBLE and INSULTING experience IN MY LIFE! I went there with my husband to pick out our nursery and the staff there was unbelievably nice, helpful and friendly. They answered all of our questions and were very knowledgeable of their inventory. My husband and I were very very impressed with the furniture and the service. Needless to say we ended up ordering the crib, combo/hutch, 5 drawer dresser and the armoir which came to about $4K after taxes and so forth, but we were happy to pay it because the furniture was beautiful and the service was excellent. I called Greg, the owner, the next day to place my order and told him I would make a deposit in a few days. When I arrived at the store, I asked if he could do a little better on the pricing and was snubbed by his rude remarks and curt behavior (by then the furniture was already ordered and unbeknownst to me, I was "locked" into a "contract" that I did not approve of.) I was promised the furniture in 6-8 weeks, which being 25 weeks pregnant left ample time to set my nursery up long before the baby arrived. Well, 12 weeks and 2 phone calls later my furniture still hadn't arrived and I was the one who had to call the store to get an update! Finally my furniture was to be delivered at a discounted delivery rate of $70 as per Greg (my original paper quoted delivery and set up at $60!!!) by Friday, Dec. 29 and an arrangement was made where I would drop the check off for the remaining balance at the store after the delivery driver (their son) delivered the furniture unscathed. This was approved of on Thursday by the owner's wife. Friday came and the furniture was to be delivered but the son refused to leave the furniture until we paid in full. We contacted the owner but he refused to speak to us and his wife denied the entire conversation that took place on Thursday. Had she said on Thursday that the balance must be paid in full, I would have had a check for the remaining money waiting! Needless to say, I contacted my husband who gave me a check and I hand delivered payment to the store 30 minutes after the delivery driver left. When I dropped off the check, the wife gave me a hard time about the check, refused to give me my furniture if I brought my own truck to pick it up and demanded cash, insinuating that I did not have the funds in my business account to cover the amount. They insisted upon cash and refused to deliver the furniture unless I had cash and only cash. That made me suspect that they only wanted cash so they didn't have to declare it to Uncle Sam at the end of the year. I refused to give them cash but got a cashiers check from my bank. After much aggravation and stress to a pregnant mother with pre eclampsia in her 40th week, my furniture was finally delivered, THE DAY BEFORE MY DUE DATE and only 3 months later it is falling apart. The knobs on the dressers are falling off and it appears as though multiple scratches have been touched up with mismatched paint. Again, my contract reads that all sales are final, so I am left with aggravation, humiliation, insult and furniture that is not worth the $4K we spent. I have shared my story with other moms and grandmothers only to find out that I AM NOT ALONE in the way I was treated. Buyer BEWARE!

1
★☆☆☆☆

I would have to rate my experience at Cribs to Teens as the most HORRIBLE and INSULTING experience IN MY LIFE! I went there with my husband to pick out our nursery and the staff there was unbelievably nice, helpful and friendly. They answered all of our questions and were very knowledgeable of their inventory. My husband and I were very very impressed with the furniture and the service. Needless to say we ended up ordering the crib, combo/hutch, 5 drawer dresser and the armoir which came to about $4K after taxes and so forth, but we were happy to pay it because the furniture was beautiful and the service was excellent. I called Greg, the owner, the next day to place my order and told him I would make a deposit in a few days. When I arrived at the store, I asked if he could do a little better on the pricing and was snubbed by his rude remarks and curt behavior (by then the furniture was already ordered and unbeknownst to me, I was "locked" into a "contract" that I did not approve of.) I was promised the furniture in 6-8 weeks, which being 25 weeks pregnant left ample time to set my nursery up long before the baby arrived. Well, 12 weeks and 2 phone calls later my furniture still hadn't arrived and I was the one who had to call the store to get an update! Finally my furniture was to be delivered at a discounted delivery rate of $70 as per Greg (my original paper quoted delivery and set up at $60!!!) by Friday, Dec. 29 and an arrangement was made where I would drop the check off for the remaining balance at the store after the delivery driver (their son) delivered the furniture unscathed. This was approved of on Thursday by the owner's wife. Friday came and the furniture was to be delivered but the son refused to leave the furniture until we paid in full. We contacted the owner but he refused to speak to us and his wife denied the entire conversation that took place on Thursday. Had she said on Thursday that the balance must be paid in full, I would have had a check for the remaining money waiting! Needless to say, I contacted my husband who gave me a check and I hand delivered payment to the store 30 minutes after the delivery driver left. When I dropped off the check, the wife gave me a hard time about the check, refused to give me my furniture if I brought my own truck to pick it up and demanded cash, insinuating that I did not have the funds in my business account to cover the amount. They insisted upon cash and refused to deliver the furniture unless I had cash and only cash. That made me suspect that they only wanted cash so they didn't have to declare it to Uncle Sam at the end of the year. I refused to give them cash but got a cashiers check from my bank. After much aggravation and stress to a pregnant mother with pre eclampsia in her 40th week, my furniture was finally delivered, THE DAY BEFORE MY DUE DATE and only 3 months later it is falling apart. The knobs on the dressers are falling off and it appears as though multiple scratches have been touched up with mismatched paint. Again, my contract reads that all sales are final, so I am left with aggravation, humiliation, insult and furniture that is not worth the $4K we spent. I have shared my story with other moms and grandmothers only to find out that I AM NOT ALONE in the way I was treated. Buyer BEWARE!

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Cribs to Teens is a beautiful store with gorgeous baby items. They have everything you could need for your baby, from bedding and furniture, to toys and decor. The quality of the furniture and bedding is really top notch, you'll feel like you are shopping in an upscale boutique but with prices we can all afford.

4
★★★★☆

Cribs to Teens is a beautiful store with gorgeous baby items. They have everything you could need for your baby, from bedding and furniture, to toys and decor. The quality of the furniture and bedding is really top notch, you'll feel like you are shopping in an upscale boutique but with prices we can all afford.

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This place has the CUTEST stuff in it. Pricing is a little higher than normal but quality is there so worth it. They have the best dressers and bed sets for your newborn. They even have clothes! I would go check them out if you are a new mother...well worth the visit.

4
★★★★☆

This place has the CUTEST stuff in it. Pricing is a little higher than normal but quality is there so worth it. They have the best dressers and bed sets for your newborn. They even have clothes! I would go check them out if you are a new mother...well worth the visit.

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The prices are a little high but that comes with the territory of baby and or weddings. They had wonderful stuff and a very large selection. I was higly impressed and spent a lot of money on my new nephew here. They have everything you could need for a nursery and baby. The pieces of furniture that they have convert into toddler and childrens beds therefore you only need to puchase one bed for your child. They had interesting and unique baby bedding.

5
★★★★★

The prices are a little high but that comes with the territory of baby and or weddings. They had wonderful stuff and a very large selection. I was higly impressed and spent a lot of money on my new nephew here. They have everything you could need for a nursery and baby. The pieces of furniture that they have convert into toddler and childrens beds therefore you only need to puchase one bed for your child. They had interesting and unique baby bedding.

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