Country Kennels

★★☆☆☆
  • 1375 Yellow Springs Rd

    Malvern, PA 19355

    Map & Directions
  • 610-648-0917

About Country Kennels

Pets & Animals

Pets & Animals
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I was reffered to Molly's by a friend who's mother is a vet. She has never boarded her dog there but nows that several clients with in her mother's practice send their pets there. They had a great website which detailed all the activities and painted a wonderful, loving environment. I had an appt set to board my dog for 9 days while I was on vacation. I drove to Molly's to drop my dog off a few hrs before I had to fly out of town. I was absolutely disgusted once I got there!!! It was so bad that I refused to leave my dog there and almost missed my flight due to the fact that I had to find a new place to board her. PLEASE DO NOT LEAVE YOUR DOG HERE! I got roped into the wonderful picture that the website painted...it is far from wonderful. We got a little lost finding the place and called to ask them to wait 5 mins for us since we were dropping her off right b4 their mid-day shut down. They were extremely rude, said too bad and hung up the phone. The web-site says that there is 24hr monitoring of the pets, but when we got there the office was shut down. I had no idea and walked into the unlocked front office door which set off the security alarm. There was no one in sight (even though we were only 5 mins late) and the alarm was blaring. As I was walking back to my car, I saw 2 feet peeking out from the side of the building and found an employee sleeping on the ground outside. I woke him up and explained how I opened the door n set off alarm. He had no way of turning off alarm or checking my dog in b/c he was locked out of the building for the next 2 hrs and his coworker was at home on lunch w/keys. He even had to use my phone to call and have alarm shut off b/c he didnt even have a phone. I was furious to hear that the daily routine was to lock the dogs in the building unsupervised for 2hr lunch. I asked if this is the only time they are left alone n he went silent. I never got to see the inside of the facility but had no need to at that point!

0
★☆☆☆☆

I was reffered to Molly's by a friend who's mother is a vet. She has never boarded her dog there but nows that several clients with in her mother's practice send their pets there. They had a great website which detailed all the activities and painted a wonderful, loving environment. I had an appt set to board my dog for 9 days while I was on vacation. I drove to Molly's to drop my dog off a few hrs before I had to fly out of town. I was absolutely disgusted once I got there!!! It was so bad that I refused to leave my dog there and almost missed my flight due to the fact that I had to find a new place to board her. PLEASE DO NOT LEAVE YOUR DOG HERE! I got roped into the wonderful picture that the website painted...it is far from wonderful. We got a little lost finding the place and called to ask them to wait 5 mins for us since we were dropping her off right b4 their mid-day shut down. They were extremely rude, said too bad and hung up the phone. The web-site says that there is 24hr monitoring of the pets, but when we got there the office was shut down. I had no idea and walked into the unlocked front office door which set off the security alarm. There was no one in sight (even though we were only 5 mins late) and the alarm was blaring. As I was walking back to my car, I saw 2 feet peeking out from the side of the building and found an employee sleeping on the ground outside. I woke him up and explained how I opened the door n set off alarm. He had no way of turning off alarm or checking my dog in b/c he was locked out of the building for the next 2 hrs and his coworker was at home on lunch w/keys. He even had to use my phone to call and have alarm shut off b/c he didnt even have a phone. I was furious to hear that the daily routine was to lock the dogs in the building unsupervised for 2hr lunch. I asked if this is the only time they are left alone n he went silent. I never got to see the inside of the facility but had no need to at that point!

Pros: None

Cons: cust service and false advertisement

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Recently I was wooed by a sign at Great Scott Farm saying that they offered doggy day care for $15/day. My fianc and I visited the kennel and met with Larry who explained what we would need to provide, proof a vaccination and his dog license. He showed us the dog run portion of the building. He told us that our dog would be socialized with other dogs during supervised play. They even were going to bring in baby pools for the dogs to play. We were satisfied by his explanation of the service they offered. We began bringing our one year old dog to Country Kennels a few weeks later. At first all seemed well. One day I did find him in the drop off run without water. My initial fear was that maybe they had never taken him out of there all day. We called and were assured by Conner that he only spends 15 minutes in there at most. He would make sure water was left out for him in the future.
I dropped our dog off yesterday morning at 7:50am. I put him in the drop off run. There was no bowl but again I thought he would survive 15 minutes until they came and got him. At three thirty in the afternoon I returned for him and found him in the same run, my money had not been collected and the dog had gotten a hold of and chewed an electrical cord to shreds. I cannot imagine where it came from. There was also no water.

He was so anxious all I wanted to do was get him leashed and get him out the door.
When I got outside a woman was coming up the drive and said "Hey you can't just go in there and take a dog!"
I explained that was how I was told to get him out of the building when the door was locked, which was always the case.
She finally realized who I was and told me that she didn't know he was coming today and that Connor was at the beach.
I was so completely frazzled by my dog's behavior that it did not dawn on me, until I had driven all the way down the driveway, that no one had ever checked up on him during the day. He really had been left in the run for 8.5 hours without water or a bathroom break. Furthermore there was an something left within such proximity to the pen that he was able to get his teeth onto an electric cord.

I would also like to bring your attention the fact that there were several other dogs in the regular runs, presumably overnight dogs. Had anyone paid a visit to those dogs during the day they would have known that my very rambunctious pup was in the drop-off run. He certainly makes his presence known when he is cooped up. As far as I can tell they very rarely check on those dogs.
The condition of the kennel seems fine. The building is cool in the summer heat and fairly clean. The way they handle animals is questionable at best. I would NEVER board or day board my dog here again. The "Best of the Main line" award they so proudly display on the wall is clearly a bought title.

2
★★☆☆☆

Recently I was wooed by a sign at Great Scott Farm saying that they offered doggy day care for $15/day. My fianc and I visited the kennel and met with Larry who explained what we would need to provide, proof a vaccination and his dog license. He showed us the dog run portion of the building. He told us that our dog would be socialized with other dogs during supervised play. They even were going to bring in baby pools for the dogs to play. We were satisfied by his explanation of the service they offered. We began bringing our one year old dog to Country Kennels a few weeks later. At first all seemed well. One day I did find him in the drop off run without water. My initial fear was that maybe they had never taken him out of there all day. We called and were assured by Conner that he only spends 15 minutes in there at most. He would make sure water was left out for him in the future.
I dropped our dog off yesterday morning at 7:50am. I put him in the drop off run. There was no bowl but again I thought he would survive 15 minutes until they came and got him. At three thirty in the afternoon I returned for him and found him in the same run, my money had not been collected and the dog had gotten a hold of and chewed an electrical cord to shreds. I cannot imagine where it came from. There was also no water.

He was so anxious all I wanted to do was get him leashed and get him out the door.
When I got outside a woman was coming up the drive and said "Hey you can't just go in there and take a dog!"
I explained that was how I was told to get him out of the building when the door was locked, which was always the case.
She finally realized who I was and told me that she didn't know he was coming today and that Connor was at the beach.
I was so completely frazzled by my dog's behavior that it did not dawn on me, until I had driven all the way down the driveway, that no one had ever checked up on him during the day. He really had been left in the run for 8.5 hours without water or a bathroom break. Furthermore there was an something left within such proximity to the pen that he was able to get his teeth onto an electric cord.

I would also like to bring your attention the fact that there were several other dogs in the regular runs, presumably overnight dogs. Had anyone paid a visit to those dogs during the day they would have known that my very rambunctious pup was in the drop-off run. He certainly makes his presence known when he is cooped up. As far as I can tell they very rarely check on those dogs.
The condition of the kennel seems fine. The building is cool in the summer heat and fairly clean. The way they handle animals is questionable at best. I would NEVER board or day board my dog here again. The "Best of the Main line" award they so proudly display on the wall is clearly a bought title.

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I'm sure there are worse kennels on the Main Line, but I'm sure that there are better. How it won Main Line Life's "Best Kennel" award for the past several years is beyond me! Being new to the area and not knowing anyone else who has boarded their dog, I was swayed by the "Best Kennel" advertisement. I think it is a servicable place that provides food shelter and water.... and even that I somewhat question (the food part).

I did visit the facility before boarding my dog. I was aware that it was more "kennel"-y and not a warm fuzzy puppy farm where the dogs run around and get to play. I also opted not to have him bathed unless he got completely disgusting (he was not bathed... no problem) That being said, here is what I observed when I got my dog home after 4 days at Country Kennel;

- Black sticky stuff around his mouth and through a few areas in his coat.
- He obviously lost weight... I took him to a nearby pet supply store to weigh him... he had lost 2 pounds in 4 days!
- Did not look like his toys/chews had been played with AT ALL! I suspect they were not even taken out of the bag I packed them in.
- Developed sores (one that was slightly oozing) on his elbows. I am hoping they are from having slept on the concrete floor, but will be taking him tot he vet to rule out mange, ringworm or other illnesses.

I should have taken it as a red flag on that first visit, Larry the owner was very business-like. Did not ask questions about my dog other than to get the rabies vaccination documentation. Kennel owners I have met elsewhere have a little higher standards and require proof of bordatella vaccination (to prevent kennel cough), and some even require proof of a negative fecal sample (for worms). I offered additional info on my dog (regarding health, behavior, temperament, past boarding experiences) and Larry was not interested.

I think my dog got the bare minimum care at Country Kennel and I will look around elsewhere for a more suitable kennel.

1
★★☆☆☆

I'm sure there are worse kennels on the Main Line, but I'm sure that there are better. How it won Main Line Life's "Best Kennel" award for the past several years is beyond me! Being new to the area and not knowing anyone else who has boarded their dog, I was swayed by the "Best Kennel" advertisement. I think it is a servicable place that provides food shelter and water.... and even that I somewhat question (the food part).

I did visit the facility before boarding my dog. I was aware that it was more "kennel"-y and not a warm fuzzy puppy farm where the dogs run around and get to play. I also opted not to have him bathed unless he got completely disgusting (he was not bathed... no problem) That being said, here is what I observed when I got my dog home after 4 days at Country Kennel;

- Black sticky stuff around his mouth and through a few areas in his coat.
- He obviously lost weight... I took him to a nearby pet supply store to weigh him... he had lost 2 pounds in 4 days!
- Did not look like his toys/chews had been played with AT ALL! I suspect they were not even taken out of the bag I packed them in.
- Developed sores (one that was slightly oozing) on his elbows. I am hoping they are from having slept on the concrete floor, but will be taking him tot he vet to rule out mange, ringworm or other illnesses.

I should have taken it as a red flag on that first visit, Larry the owner was very business-like. Did not ask questions about my dog other than to get the rabies vaccination documentation. Kennel owners I have met elsewhere have a little higher standards and require proof of bordatella vaccination (to prevent kennel cough), and some even require proof of a negative fecal sample (for worms). I offered additional info on my dog (regarding health, behavior, temperament, past boarding experiences) and Larry was not interested.

I think my dog got the bare minimum care at Country Kennel and I will look around elsewhere for a more suitable kennel.

Pros: Low cost; Property is nice

Cons: Quality of care; Open 9 - 5

 

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