Fins Feathers Paws & Claws

★★★★☆
  • 436 Main St

    Harleysville, PA 19438

    Map & Directions
  • 215-256-1455

About Fins Feathers Paws & Claws

Hours
Sun 9am-5pm, Mon-Sat 9am-8pm
3.8571 7
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STAY away i bought a bearded dragon from this store and it very quickly died and infected and now killed my other beardie after spending well over 400 dollars on a proper set up FROM the store while getting advice from the owner they

3
★★★★★

STAY away i bought a bearded dragon from this store and it very quickly died and infected and now killed my other beardie after spending well over 400 dollars on a proper set up FROM the store while getting advice from the owner they

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about 2-3 weeks ago i had taken my dog to get washed and groomed here. When i first called to make the appointment, the gentleman asked how much my dog weighed and based the price i guess on his weight, which was $60. The day of the appt i dropped off my dog and was told they would call me with any problems or when he was done. When i went in to pick him up they had given me a bill for $85, i was outraged. They said the extra $25 was due to $5 tax, which i was fine with. But the extra $20 was because they had to cut mats off of him and washed him. I was not given a price list when i dropped him off nor was i told about possible extra charges nor was i called to discuss those extra charges. To say the least i will absolutely not be a returning customer and know of friends who have had a similar experience and have told other people not to go there. Funny thing is I had taken my dog here last year with no problems so i am not sure why there is one now.

2
★★☆☆☆

about 2-3 weeks ago i had taken my dog to get washed and groomed here. When i first called to make the appointment, the gentleman asked how much my dog weighed and based the price i guess on his weight, which was $60. The day of the appt i dropped off my dog and was told they would call me with any problems or when he was done. When i went in to pick him up they had given me a bill for $85, i was outraged. They said the extra $25 was due to $5 tax, which i was fine with. But the extra $20 was because they had to cut mats off of him and washed him. I was not given a price list when i dropped him off nor was i told about possible extra charges nor was i called to discuss those extra charges. To say the least i will absolutely not be a returning customer and know of friends who have had a similar experience and have told other people not to go there. Funny thing is I had taken my dog here last year with no problems so i am not sure why there is one now.

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I was a frequent customer of the store in Harleysville. I stopped by there to pick up a large bag of Nutro Dog food ( $35.00 per bag). I opened it a few days later and noticed the food was a weird color. I checked the date on the bag and saw that it was outdated. I called the store and asked if I could return it. They told me I could only return it with a receipt. I don't know about you, but I never had the need to save a dog food receipt. They took my name and number and said they would call back. It has been a week and no one has called. I cannot go to a store that does not back their products. I will never go back there again no matter how close it is to my home. I need a store that stands by their products, not makes excuses for having old food on a shelf. I was told that they would feed the food to their dog..well not everyone feels the same way, especially when the food had a odd color to it. I finally went and bought a bag at Petsmart, that not only was alot cheaper, but the food was all one color and had a 2011 expiration date on it.

1
★☆☆☆☆

I was a frequent customer of the store in Harleysville. I stopped by there to pick up a large bag of Nutro Dog food ( $35.00 per bag). I opened it a few days later and noticed the food was a weird color. I checked the date on the bag and saw that it was outdated. I called the store and asked if I could return it. They told me I could only return it with a receipt. I don't know about you, but I never had the need to save a dog food receipt. They took my name and number and said they would call back. It has been a week and no one has called. I cannot go to a store that does not back their products. I will never go back there again no matter how close it is to my home. I need a store that stands by their products, not makes excuses for having old food on a shelf. I was told that they would feed the food to their dog..well not everyone feels the same way, especially when the food had a odd color to it. I finally went and bought a bag at Petsmart, that not only was alot cheaper, but the food was all one color and had a 2011 expiration date on it.

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1 out of 1 people found this review helpful.

Business Response:

Dear Vickie, I am very sorry to hear of your bad experience and that you never got a return call. The employee you spoke to was correct in stating the return policy, however, if you had brought the food in I would have given you a replacement bag. I am the owner of the store and unfortunately I never got the phone message or I would certainly have called you back. I stand by my products and service and hope that you will give us another chance at the Harleysville or Quakertown stores. Sincerely, Tom Herron
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So wonderful to have such a pet store in this area. The staff is helpful and considerate. The pond area is full of surprises and there is always something you can bring home for your favorite pet.

5
★★★★★

So wonderful to have such a pet store in this area. The staff is helpful and considerate. The pond area is full of surprises and there is always something you can bring home for your favorite pet.

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This pet store is the best in the area. Tom & Pam have a staff who are knowledgeable in every area that they have represented in their store. They have the best items for every need. If there is something you can't find there, they are more than happy to help you acquire such item. Their selection is great for the needs of your pets. My outdoor ponds and several aquariums flourish due to their assistance. I also have 3 JRTs and 2 parakeets. Product lines: 10Staff knowledge: 10Prices & Promotions: 10Look for their pond tour, usually in July, for a treat to the senses. We have attended 3 and are always delighted. Then they have a BBQ back at the store.

5
★★★★★

This pet store is the best in the area. Tom & Pam have a staff who are knowledgeable in every area that they have represented in their store. They have the best items for every need. If there is something you can't find there, they are more than happy to help you acquire such item. Their selection is great for the needs of your pets. My outdoor ponds and several aquariums flourish due to their assistance. I also have 3 JRTs and 2 parakeets. Product lines: 10Staff knowledge: 10Prices & Promotions: 10Look for their pond tour, usually in July, for a treat to the senses. We have attended 3 and are always delighted. Then they have a BBQ back at the store.

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I really like this place. I sometimes buy treats and toys for my cats here. Cat food and kitty litter is a little more expensive than the grocery store or Wal Mart, but they have more selection plus some natural brands. I love going there to play with the huge turtles that hang around the store! They have some great supplies for dogs and cats, and well as the more obscure animals like turtles and ferrets. The staff are knowledgable and friendly.

PROS: cool selection
CONS: expensive

4
★★★★☆

I really like this place. I sometimes buy treats and toys for my cats here. Cat food and kitty litter is a little more expensive than the grocery store or Wal Mart, but they have more selection plus some natural brands. I love going there to play with the huge turtles that hang around the store! They have some great supplies for dogs and cats, and well as the more obscure animals like turtles and ferrets. The staff are knowledgable and friendly.

PROS: cool selection
CONS: expensive

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Received a coupon in my welcome wagon kit so went in for some dog food. Nicely kept store with great selection and friendly staff. Parking is easy and location is very convenient.I will return.

4
★★★★☆

Received a coupon in my welcome wagon kit so went in for some dog food. Nicely kept store with great selection and friendly staff. Parking is easy and location is very convenient.I will return.

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