Lookenbill's Auto Sales

★★☆☆☆

About Lookenbill's Auto Sales

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  • Auto Inspections

Automotive

Automotive
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Lookenbill's Auto Sales and Services

221 York St Hanover, CT

2.3333 3
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.

Worst experience ever. The day I bought the car the check engine light came on. found out it needed a lot of work. Lookenbill refused to take the car back. was burning 3 qts of oil. created 2 months of stress for me.

0
★☆☆☆☆

Worst experience ever. The day I bought the car the check engine light came on. found out it needed a lot of work. Lookenbill refused to take the car back. was burning 3 qts of oil. created 2 months of stress for me.

Pros: 0

Cons: everything

.

DO NOT GO HERE!

The following day I removed the tape from around my windshield to find a just total reckless installation. The molding was not set in properly, there was sealant on my paint and windshield, the paint all around my windshield was chipped off, the interior plastic pillar pieces were scratched and looked as though they were thrown across the shop floor, two stickers that I was told would just peel off were stuck on my windshield. I have never installed a windshield and I am sure I could have done a better job. Needless to say I called them back, the owner apologized, and I was told to bring my car back in so they could fix it.

They reset the windshield, installed a new molding, replaced the interior pieces and touched up the area around the windshield. When dropping it off the owner said he would like to touch up the paint and I could see how it looked. If I was not happy he would then have to repaint it. Well again I go to pick the car up. The windshield was installed correctly this time but the touch up of the paint is just down right horrible. He said when the paint dries it will match. The paint does not match one bit. There is touch up paint on the molding and it just looks horrible.

I called them again to tell them the situation and I am basically told that is not their problem. They said they have done all they can do and I am out to get them. They said they will paint it but they will not sub it out and they are not going to take my windshield out to do it right. I am not letting them touch my car anymore. I think it is just going to look even worse if I take it back to them.

I am probably just going to eat the cost to get my car fixed right. I am a very reasonable person and never one to complain but this is just ridiculous. I have pictures of my car if anyone reads this and is interested. I don?t want to see anyone else go through what I have had to go through with this ?business?.

0
★☆☆☆☆

DO NOT GO HERE!

The following day I removed the tape from around my windshield to find a just total reckless installation. The molding was not set in properly, there was sealant on my paint and windshield, the paint all around my windshield was chipped off, the interior plastic pillar pieces were scratched and looked as though they were thrown across the shop floor, two stickers that I was told would just peel off were stuck on my windshield. I have never installed a windshield and I am sure I could have done a better job. Needless to say I called them back, the owner apologized, and I was told to bring my car back in so they could fix it.

They reset the windshield, installed a new molding, replaced the interior pieces and touched up the area around the windshield. When dropping it off the owner said he would like to touch up the paint and I could see how it looked. If I was not happy he would then have to repaint it. Well again I go to pick the car up. The windshield was installed correctly this time but the touch up of the paint is just down right horrible. He said when the paint dries it will match. The paint does not match one bit. There is touch up paint on the molding and it just looks horrible.

I called them again to tell them the situation and I am basically told that is not their problem. They said they have done all they can do and I am out to get them. They said they will paint it but they will not sub it out and they are not going to take my windshield out to do it right. I am not letting them touch my car anymore. I think it is just going to look even worse if I take it back to them.

I am probably just going to eat the cost to get my car fixed right. I am a very reasonable person and never one to complain but this is just ridiculous. I have pictures of my car if anyone reads this and is interested. I don?t want to see anyone else go through what I have had to go through with this ?business?.

Pros: NONE

Cons: TO MANY TO LIST

.

Ed is the best car salesman I have ever met... He is very sweet and very helpful.

2
★★★★★

Ed is the best car salesman I have ever met... He is very sweet and very helpful.

 

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