Chartiers Animal Hospital Ltd

★★★★☆
Your pet is an important part of your family, and when he or she is ill, you want the best medical care available.
  • 1747 East Railroad St

    Heidelberg, PA 15106

    Map & Directions
  • 412-279-7300

About Chartiers Animal Hospital Ltd

Categories
Hours
M - Th: 9:00 am - 7:00 pm F: 9:00 am - 3:00 pm Sat: 9:00 am - 4:00 pm Sun: closed
4.0 10
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I will agree that Dr Sembrat can be a bit abrupt, but I don't care. Whenever one of our cats has a serious problem he is the doctor I want to examine them. He cuts to the chase and has always been right, even with some pretty bizarre

3
★★★★★

I will agree that Dr Sembrat can be a bit abrupt, but I don't care. Whenever one of our cats has a serious problem he is the doctor I want to examine them. He cuts to the chase and has always been right, even with some pretty bizarre

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I have gone to this Veterinary Hospital twice. The first time when one of our cats was ill and we were worried she was dying. She is older and probably had an obstruction from eating thread or something. We don't have much money, but,

3
★★★★★

I have gone to this Veterinary Hospital twice. The first time when one of our cats was ill and we were worried she was dying. She is older and probably had an obstruction from eating thread or something. We don't have much money, but,

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I have been coming here for 3 years, my dog got hit by a car 3 years ago and my regular vet could not see him, chartiers animal hospital brought me right in, and i have been coming here ever since. It is a drive for me but its worth it. Dr. Riffles care is excellent, the technicians Alexis and Joanna are very nice and friendly, they call you back for updates, the front desk is friendly. I have no bad words to say about this place. The care they give my animals are great.

2
★★★★★

I have been coming here for 3 years, my dog got hit by a car 3 years ago and my regular vet could not see him, chartiers animal hospital brought me right in, and i have been coming here ever since. It is a drive for me but its worth it. Dr. Riffles care is excellent, the technicians Alexis and Joanna are very nice and friendly, they call you back for updates, the front desk is friendly. I have no bad words to say about this place. The care they give my animals are great.

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This is the best animal hospital I have ever been to. They are kind and very knowledgable. They are unbelievably empathetic and wonderful when you need to send a pet to heaven. I can't praise them enough!!! I completely trust them with my dogs.

5
★★★★★

This is the best animal hospital I have ever been to. They are kind and very knowledgable. They are unbelievably empathetic and wonderful when you need to send a pet to heaven. I can't praise them enough!!! I completely trust them with my dogs.

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.

I am newer to the area and this clinic came to me via a suggestion by a friend. I made the appt and was welcomed by a friendly front desk clerk. My initial evaluation by the vet tech was fine. After the usual preliminary exam I was told the Dr. would be right in.

Dr. Sembrat entered without so much of a greeting or introduction and it went downhill from there. He was gruff, unfriendly and did not come across as an advocate for animal healthcare but more as an individual who was annoyed and perhaps had better things to do.

What did I rvc for $180? Heart worm test, a month of meds and substandard examination. The visit lasted less than 10 minutes and mind you, this was the first time he had met my dog. He failed to do a thorough exam and didn't even bother asking about my dogs history or ask about why I was there. He wrapped up the visit and was heading for the door when I had to remind him of my concerns about my dogs tumor (then he checked) that I had discussed with the tech. He said your dog is fat - he has a fatty tumor - he needs to loose weight and it will shrink. He barely touched my dog! I was so shocked that when he gave a curt "bye" and walked out I wasn't sure if that was really it. I found out it was and headed to the front desk.

Now everyone deserves the benefit of the doubt so I asked the front desk clerk on the way out, "Is he always that gruff or is he just having a bad day?" She said, no, that's how he is. Well you can count me as someone who was severely disappointed in the lack of service, lack of a thorough exam and as most of us who have to watch how we spend our dollars these days - this is one clinic that I will not advise you to spend your hard earned money at. My dog and I both deserved better service that what this particular vet limply provided.

0
★☆☆☆☆

I am newer to the area and this clinic came to me via a suggestion by a friend. I made the appt and was welcomed by a friendly front desk clerk. My initial evaluation by the vet tech was fine. After the usual preliminary exam I was told the Dr. would be right in.

Dr. Sembrat entered without so much of a greeting or introduction and it went downhill from there. He was gruff, unfriendly and did not come across as an advocate for animal healthcare but more as an individual who was annoyed and perhaps had better things to do.

What did I rvc for $180? Heart worm test, a month of meds and substandard examination. The visit lasted less than 10 minutes and mind you, this was the first time he had met my dog. He failed to do a thorough exam and didn't even bother asking about my dogs history or ask about why I was there. He wrapped up the visit and was heading for the door when I had to remind him of my concerns about my dogs tumor (then he checked) that I had discussed with the tech. He said your dog is fat - he has a fatty tumor - he needs to loose weight and it will shrink. He barely touched my dog! I was so shocked that when he gave a curt "bye" and walked out I wasn't sure if that was really it. I found out it was and headed to the front desk.

Now everyone deserves the benefit of the doubt so I asked the front desk clerk on the way out, "Is he always that gruff or is he just having a bad day?" She said, no, that's how he is. Well you can count me as someone who was severely disappointed in the lack of service, lack of a thorough exam and as most of us who have to watch how we spend our dollars these days - this is one clinic that I will not advise you to spend your hard earned money at. My dog and I both deserved better service that what this particular vet limply provided.

Pros: Friendly front office staff

Cons: Lack of service

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I have been going to this vet practice since it started and I recommend it to all my friends. The staff are very knowledgeable and caring with both the animals and their owners. You don't have to wait too long to get an appointment either. The doctors answer all of your questions. We had a dog that was afraid of the steel examining table and the doctor would sit on the floor to examine her! I have NEVER seen a vet do this.

5
★★★★★

I have been going to this vet practice since it started and I recommend it to all my friends. The staff are very knowledgeable and caring with both the animals and their owners. You don't have to wait too long to get an appointment either. The doctors answer all of your questions. We had a dog that was afraid of the steel examining table and the doctor would sit on the floor to examine her! I have NEVER seen a vet do this.

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We have had very good experiences at Chartiers Animal Clinic over the past 7 years. Both Doctor and staff have always been caring, kind and patient; we've not had to wait long for appointments and the office is clean and pleasant. Care provided is very good.

4
★★★★☆

We have had very good experiences at Chartiers Animal Clinic over the past 7 years. Both Doctor and staff have always been caring, kind and patient; we've not had to wait long for appointments and the office is clean and pleasant. Care provided is very good.

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Chartiers Animal Hospital is the worst I have ever done business with. Their billing practices suck. I have turned them into the BBB and the Attorney Generals office. They gave us our bill total and billed us $86 more than what they told us.

1
★☆☆☆☆

Chartiers Animal Hospital is the worst I have ever done business with. Their billing practices suck. I have turned them into the BBB and the Attorney Generals office. They gave us our bill total and billed us $86 more than what they told us.

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0 out of 1 people found this review helpful.

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These people are great! So friendly, knowledgeable and caring. They're everything a vet office should be.They send reminders for shots and what not. They send Christmas cards. They call to check on you and your pet after a procedure or shots. MY doctor doesn't even do that!My big boy that scares the crap out of anyone that comes near him used to always cower and tremble when we'd go the our other vet. Since we started taking him to Chartiers about 5 years ago, he can't wait to get in the door, he licks everybody and goes willingly into the exam room. We now have 3 more "kids" and they all are very comfortable when they go for their visits.I highly recommend them for anyone who cares about their babies and wants the best care for them. PERIOD.

2
★★☆☆☆

These people are great! So friendly, knowledgeable and caring. They're everything a vet office should be.They send reminders for shots and what not. They send Christmas cards. They call to check on you and your pet after a procedure or shots. MY doctor doesn't even do that!My big boy that scares the crap out of anyone that comes near him used to always cower and tremble when we'd go the our other vet. Since we started taking him to Chartiers about 5 years ago, he can't wait to get in the door, he licks everybody and goes willingly into the exam room. We now have 3 more "kids" and they all are very comfortable when they go for their visits.I highly recommend them for anyone who cares about their babies and wants the best care for them. PERIOD.

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.

our pets have been patients close to twenty yrs with Dr. Sembrat. When we moved to the N.Hills we stopped going to chartier's because of the distance. After experiences at other vets, we found that Dr. Sembrat is worth the drive. He is so experienced and HONEST and that is much appreciated. When he put our golden down several yrs ago, we appreciated his honesty and help in decision making. We gladly drive from the N.Hills to his office because we know our pets are in the very best hands.

2
★★★★★

our pets have been patients close to twenty yrs with Dr. Sembrat. When we moved to the N.Hills we stopped going to chartier's because of the distance. After experiences at other vets, we found that Dr. Sembrat is worth the drive. He is so experienced and HONEST and that is much appreciated. When he put our golden down several yrs ago, we appreciated his honesty and help in decision making. We gladly drive from the N.Hills to his office because we know our pets are in the very best hands.

Pros: great office staff, excellent phone skills, vets are experienced and honest

Cons: all vet care is expensive

 

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