Willi's Ski Shop

★★★★☆
  • 3738 Library Rd

    Pittsburgh, PA 15234

    Map & Directions
  • 412-881-5660

Sports & Recreation

Sports & Recreation
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4.0 3
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brain did a great job with all of my kids. Junior program is awesome. Donna knew a everything about the material in the clothing.

3
★★★★★

brain did a great job with all of my kids. Junior program is awesome. Donna knew a everything about the material in the clothing.

.

I agree with the other review I have read. I took my board in to get shapened, tuned up and waxed n everything (2009/2010 season).. It wasn't really enjoyable to be there. The gear they stock for the most part is great. But the staff needs to have a coke and a smile....A zoloft probably woudnt hurt either. Just act like you're stoked that the customer is in your shop, u know..

3
★★★☆☆

I agree with the other review I have read. I took my board in to get shapened, tuned up and waxed n everything (2009/2010 season).. It wasn't really enjoyable to be there. The gear they stock for the most part is great. But the staff needs to have a coke and a smile....A zoloft probably woudnt hurt either. Just act like you're stoked that the customer is in your shop, u know..

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Business Response:

Marx~ So sorry you didn't have a better experience...maybe they were just bummed you were headed up to ride and they had to work Either way that shouldn't have happened - typically our staff is very energetic and enthusiastic....maybe I need to buy them more after hours pizza parties - we'll have one in your honor. Thanks for pointing out our mistake! Kjerstin Klein
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Willi's does offer a very good selection of merchandise for men, women and children. However, I have consistently found staff to be very uninterested in the customer (at this location).

3
★★★☆☆

Willi's does offer a very good selection of merchandise for men, women and children. However, I have consistently found staff to be very uninterested in the customer (at this location).

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Business Response:

Gretchen~ I am so glad you are happy with our merchandise selection. We do our best to bring a wide variety of goods into our store so that everyone can find something to suit them. I'm sorry you have found our customer service to be lacking. Our staff, especially at this location is typically very energetic and enthusiastic. We have been regularly recognized in the community and in the ski/snowboard industry as a leader in customer service and have actually won the industry Gold Medal award for 9 straight years because of our remarkable staff. Next time you are in take a second to introduce yourself to Donna, our soft goods manager or Dave our hard goods manager...while all of our staff has extensive training Dave and Donna can make sure you are paired up with someone who suits your needs best. If I can be of further assistance don't hesitate to contact me! Kjerstin Klein kjerstin@willisskiandboard.com

Message from Willi's Ski Shop

We are a small family business - we want to share our passion for the winter with you. On and off the slopes we'll help you look good and stay warm.

 

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