Hometown Animal Hospital

★★★☆☆
  • 526 Burke Byp

    Olyphant, PA 18447

    Map & Directions
  • 570-383-1950

About Hometown Animal Hospital

Hours
Mon-Wed 8:30am-6:30pm, Thu-Fri 8:30am-5:30pm

Pets & Animals

Pets & Animals
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Our family has several pets that have been "patients" of Hometown Animal for over twenty years. I can't explain why a staff member went off the edge of professionalism with us concerning one of our pets, but to say that we were berated publicly would be putting it mildly. Dr. Colbassani was not present during this, so not desiring to further the tantrum, we walked out to allow cooler heads to prevail. When we arrived home, we placed a call to Dr. Colbassani. Our intention was to relay the incident and to schedule an appointment when this staff member was not on the schedule. Dr. Colbassani got on the phone with us , and this "Twilight Zone" episode continued as if we were still there listening to the person who began this whole thing to begin with. Although I didn't interrupt her once, when I asked if I may speak, she hung up the phone. I haven't had that happen since I turned 14 years old. Needless to say, that office will never see any one of our pet EVER again. Oh it gets better, when we requested the records for one of our pets, we were told that the fee was fifteen dollars (7 pages) and it was cash only.

1
★☆☆☆☆

Our family has several pets that have been "patients" of Hometown Animal for over twenty years. I can't explain why a staff member went off the edge of professionalism with us concerning one of our pets, but to say that we were berated publicly would be putting it mildly. Dr. Colbassani was not present during this, so not desiring to further the tantrum, we walked out to allow cooler heads to prevail. When we arrived home, we placed a call to Dr. Colbassani. Our intention was to relay the incident and to schedule an appointment when this staff member was not on the schedule. Dr. Colbassani got on the phone with us , and this "Twilight Zone" episode continued as if we were still there listening to the person who began this whole thing to begin with. Although I didn't interrupt her once, when I asked if I may speak, she hung up the phone. I haven't had that happen since I turned 14 years old. Needless to say, that office will never see any one of our pet EVER again. Oh it gets better, when we requested the records for one of our pets, we were told that the fee was fifteen dollars (7 pages) and it was cash only.

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We originally had 2 Labs, a brother and sister, that we took to Hometown Animal Hospital for almost 7 years. Last August, we noticed lumps on our male. Hometown immediately took us in and accurately diagnosed the condition. Both Dr. Colbassani and Dr. Wyatt were involved with the diagnosis and treatment of Max. Unfortunately, Max did not survive and it was necessary to Euthanize him.This was the hardest decision we have ever had to make in the 25 years we are together. Max & Molly are the definition of unquestioned loyalty and commitment that are the true traits of Labs. In the 6 weeks from the time of the initial confirmation of the condition until the day Max died, Dr. Colbassani and her staff provided Max and us with the care and compassion that helped all of us cope with the inevitable.From the beginning we made the decision that it wasn't going to be about us. It was all going to be about Max and maintaining his quality of life. Once that quality diminished, we knew we had to do the necessary in order to minimize Max's pain and discomfort. Dr. Colbassani and her staff were all in the room while Max was put to sleep. Everyone in the room was upset and crying, yet Dr. Colbassani and her staff still kept the compassion and professionalism during the procedure.Since October 1, 2008 when Max died, we took in 2, 8 year old, Lab brothers and have a new Lab puppy. In our eyes, there is no other vets, there is no other staff, except Dr. Colbassani and the staff at Hometown Animal Hospital. We will go no where else for the care of our Labs.After reading the review from Kelly A., I have to believe there is more to the story. If she cares so much for her cat, why was the cost of the surgery such a major concern? I find it extremely difficult to believe she was ignored and the staff walked away and shut doors in her face. The only way the staff would walk away would be if they were trying to avoid a conflict from an irrational individual. Then, it is not ignorant to walk away. It is professional.

5
★★★★★

We originally had 2 Labs, a brother and sister, that we took to Hometown Animal Hospital for almost 7 years. Last August, we noticed lumps on our male. Hometown immediately took us in and accurately diagnosed the condition. Both Dr. Colbassani and Dr. Wyatt were involved with the diagnosis and treatment of Max. Unfortunately, Max did not survive and it was necessary to Euthanize him.This was the hardest decision we have ever had to make in the 25 years we are together. Max & Molly are the definition of unquestioned loyalty and commitment that are the true traits of Labs. In the 6 weeks from the time of the initial confirmation of the condition until the day Max died, Dr. Colbassani and her staff provided Max and us with the care and compassion that helped all of us cope with the inevitable.From the beginning we made the decision that it wasn't going to be about us. It was all going to be about Max and maintaining his quality of life. Once that quality diminished, we knew we had to do the necessary in order to minimize Max's pain and discomfort. Dr. Colbassani and her staff were all in the room while Max was put to sleep. Everyone in the room was upset and crying, yet Dr. Colbassani and her staff still kept the compassion and professionalism during the procedure.Since October 1, 2008 when Max died, we took in 2, 8 year old, Lab brothers and have a new Lab puppy. In our eyes, there is no other vets, there is no other staff, except Dr. Colbassani and the staff at Hometown Animal Hospital. We will go no where else for the care of our Labs.After reading the review from Kelly A., I have to believe there is more to the story. If she cares so much for her cat, why was the cost of the surgery such a major concern? I find it extremely difficult to believe she was ignored and the staff walked away and shut doors in her face. The only way the staff would walk away would be if they were trying to avoid a conflict from an irrational individual. Then, it is not ignorant to walk away. It is professional.

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I would STRONGLY disagree with this person's assessment of Hometown Animal Hospital, Dr. Colbassani and Dr. Wyatt, including the staff ... Hometown has been my veterinarians of choice since it's opening date. Dr. C is knowledgeable, compassionate, conservative and experienced. The vet techs in the office have MANY times come to my rescue with their expertise prior to Dr. C's or Dr. Wyatt's availability. They've handled EVERY emergency and routine visit alike, with professionalism and kindness. I can't and don't believe any one in that office would slam a door in a client's face .. Perhaps is there another side to this story regarding YOUR behavior to the staff???

5
★★★★★

I would STRONGLY disagree with this person's assessment of Hometown Animal Hospital, Dr. Colbassani and Dr. Wyatt, including the staff ... Hometown has been my veterinarians of choice since it's opening date. Dr. C is knowledgeable, compassionate, conservative and experienced. The vet techs in the office have MANY times come to my rescue with their expertise prior to Dr. C's or Dr. Wyatt's availability. They've handled EVERY emergency and routine visit alike, with professionalism and kindness. I can't and don't believe any one in that office would slam a door in a client's face .. Perhaps is there another side to this story regarding YOUR behavior to the staff???

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0 out of 1 people found this review helpful.

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I have taken my animals to this vet for the past 10 years. Just last week we found my cat was very hurt and we didn't know what had happened so we made an emergency visit. Dr. Colbassani was not in so we had to see her associate Dr. Wyatt. She told us that our cat had a pulled right leg. So she gave us pain medication and sent us home. We noticed he wasn't lifting his tail and that he wasn't going to the bathroom, so we took him back. Although Dr. Colbassani was there we were given Dr. Wyatt again for reasons unknown to us. She checked him again and told us that we were right and that he should be lifting his tail. So she asked us if we maybe wanted to get an X-Ray done although she didn't seem to happy to do so. We told her absolutely, that it was extremely important to us. When she came back with the X-Ray she informed us that his pelvis was broken and that it had moved his rectum and colon and that he was backing up as we speak. We asked her what could be done and she told us that there was nothing more that they could do for us and that we had to see an orthopedic specialist who would have to do a major surgery. We asked where and how much it would cost and she told us of a specialist named Dr. Hassinger in Plains and that it would cost anywhere from 800 to 1500 to fix. We were very upset as you can understand because that is a great deal of money, we then asked her how long we would have to decide and she told us just 2-3 days. We asked her what else could be done and she said that he was backing up and if we couldn't get the surgery the only option we had was to put him to sleep. So we went home and immediately called the specialist and within two days we took the cat down to Plains, a good 45 mintues away, and he told us that there was NOTHING wrong, his tail was just sore and he didn't want to lift his tail to use the bathroom!!! It cost us $160 to see him. As anyone would be, we were angry. What if we had put our cat to sleep?! Our animals are such a major part of our family. So we went back to Hometown and we told them what had happened and they told us that we were wrong and that we had miss understood everything that was said. They were unwilling to admit to their faults and they treated us like small children. They then refused to talk to us at all, walking into the back room and shutting the door. Then when we continued to try to talk to them through the door, they kicked us out slamming the door in our faces and shut all the windows!! I don't know about the rest of you but that is a very big mistake to make..and then to act like immature children and treating us like dirt. I would warn everyone to never take their pets here. Although Dr. Colbassani does seem to know what she is doing and to care for pets, the rest of her staff are clueless.

1
★☆☆☆☆

I have taken my animals to this vet for the past 10 years. Just last week we found my cat was very hurt and we didn't know what had happened so we made an emergency visit. Dr. Colbassani was not in so we had to see her associate Dr. Wyatt. She told us that our cat had a pulled right leg. So she gave us pain medication and sent us home. We noticed he wasn't lifting his tail and that he wasn't going to the bathroom, so we took him back. Although Dr. Colbassani was there we were given Dr. Wyatt again for reasons unknown to us. She checked him again and told us that we were right and that he should be lifting his tail. So she asked us if we maybe wanted to get an X-Ray done although she didn't seem to happy to do so. We told her absolutely, that it was extremely important to us. When she came back with the X-Ray she informed us that his pelvis was broken and that it had moved his rectum and colon and that he was backing up as we speak. We asked her what could be done and she told us that there was nothing more that they could do for us and that we had to see an orthopedic specialist who would have to do a major surgery. We asked where and how much it would cost and she told us of a specialist named Dr. Hassinger in Plains and that it would cost anywhere from 800 to 1500 to fix. We were very upset as you can understand because that is a great deal of money, we then asked her how long we would have to decide and she told us just 2-3 days. We asked her what else could be done and she said that he was backing up and if we couldn't get the surgery the only option we had was to put him to sleep. So we went home and immediately called the specialist and within two days we took the cat down to Plains, a good 45 mintues away, and he told us that there was NOTHING wrong, his tail was just sore and he didn't want to lift his tail to use the bathroom!!! It cost us $160 to see him. As anyone would be, we were angry. What if we had put our cat to sleep?! Our animals are such a major part of our family. So we went back to Hometown and we told them what had happened and they told us that we were wrong and that we had miss understood everything that was said. They were unwilling to admit to their faults and they treated us like small children. They then refused to talk to us at all, walking into the back room and shutting the door. Then when we continued to try to talk to them through the door, they kicked us out slamming the door in our faces and shut all the windows!! I don't know about the rest of you but that is a very big mistake to make..and then to act like immature children and treating us like dirt. I would warn everyone to never take their pets here. Although Dr. Colbassani does seem to know what she is doing and to care for pets, the rest of her staff are clueless.

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