Pep Boys Auto Parts & Service

★☆☆☆☆
  • 9880 E Roosevelt Blvd

    Philadelphia, PA 19115

    Map & Directions
  • 215-677-1810

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Smog Testing
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

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      .

      If you do not mind sometimes-improperly done repairs, excessively long waits, a rude staff, unnecessary repairs, and high prices, you will love Pep Boys because their hours are the best! You may even get lucky and receive a decent job for your money. I only go here when everyone good is closed. Dealing with them is a battle, though. Pep Boys employees are very arrogant and nasty. The clerks work on commission and will try to high pressure you into getting unneeded repairs.

      1
      ★★☆☆☆

      If you do not mind sometimes-improperly done repairs, excessively long waits, a rude staff, unnecessary repairs, and high prices, you will love Pep Boys because their hours are the best! You may even get lucky and receive a decent job for your money. I only go here when everyone good is closed. Dealing with them is a battle, though. Pep Boys employees are very arrogant and nasty. The clerks work on commission and will try to high pressure you into getting unneeded repairs.

      .

      I was changing rear rotors there, techs were slow insted of 2-3 hours job took 5 just to change rotors, last time I was changing them in Midas the job was done in 1 hour. Thechs work really slow, some of them doesn't have nesessary experiense to do job.

      1
      ★☆☆☆☆

      I was changing rear rotors there, techs were slow insted of 2-3 hours job took 5 just to change rotors, last time I was changing them in Midas the job was done in 1 hour. Thechs work really slow, some of them doesn't have nesessary experiense to do job.

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      .

      I've been an occasional Pep Boys customer for decades. While I wouldn't take a car there for diagnostics or any complex repair, I would trust them to change the oil or replace brakes, etc.

      I recently purchased a $70, 12v electronic battery charger for a 12 volt AGM solar battery I use for a backup in my home. Because the battery is connected in a circuit, the electronic battery charger didn't work right. I took it back 20 minutes later and they exchanged it. I told them I didn't want another one, but they insisted. Tried the second one --same exact problem.

      Returned again and asked for a refund. Spoke to the store manager, too. It seems that Pep Boys has a "NO Refund" policy on "anything usable" (whatever that means.)

      So I'm stuck with a store credit and little incentive to ever shop there again.

      If they posted this no refund policy, I think that would have been fair. Why a secret no refund policy? Who expects a retailer to have a no refund policy? Even eBay is better!

      I could have made the purchase at Sears, or any of a number of places that do not have such a Draconian policy.

      1
      ★☆☆☆☆

      I've been an occasional Pep Boys customer for decades. While I wouldn't take a car there for diagnostics or any complex repair, I would trust them to change the oil or replace brakes, etc.

      I recently purchased a $70, 12v electronic battery charger for a 12 volt AGM solar battery I use for a backup in my home. Because the battery is connected in a circuit, the electronic battery charger didn't work right. I took it back 20 minutes later and they exchanged it. I told them I didn't want another one, but they insisted. Tried the second one --same exact problem.

      Returned again and asked for a refund. Spoke to the store manager, too. It seems that Pep Boys has a "NO Refund" policy on "anything usable" (whatever that means.)

      So I'm stuck with a store credit and little incentive to ever shop there again.

      If they posted this no refund policy, I think that would have been fair. Why a secret no refund policy? Who expects a retailer to have a no refund policy? Even eBay is better!

      I could have made the purchase at Sears, or any of a number of places that do not have such a Draconian policy.

      Was this review helpful to you?
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