Jiffy Service Consumer Elect

★☆☆☆☆
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I purchased a Panasonic LCD TV via the Internet; one pixel didn?t work; mfg. arranged for Jiffy service. Scheduled an appoint. for 02/16/08; was informed that I would need to provide the tech with a hard surface work area (couldn?t work on carpet). I said I had a 3*4 Kitchen area & was informed that would be ok. The tech arrived, I informed him that I cleared the area; he asked the location of the TV and I said 2nd floor, he said he?d work on the carpeted floor. I repeatedly informed him that it was my understanding he shouldn?t work on carpet; he refused to carry the TV to the kitchen and began to work on the carpet. He put paper on the carpet for the TV; however, he had a toolbox with a variety of tools along with a large box, which he put directly on the carpet. After he completed the panel replacement and began to clean up, I noticed red marks on the carpet. The opposite site of the paper that he put on the carpet had red ink on and the large box had red stickers. Also, his drill had a red power pack. I informed him that the carpet is fairly new, there are no children in the house, and these stains were not on the carpet prior to him working. He insisted he did not cause damage to my carpet and began to yell; I asked him to leave, as I was concerned about my safety. Five minutes after he left, the TV screen went black and does not work. I contacted Panasonic immediately. I contacted Jiffy, was informed that the owners not available. I called again today 02/19/08 and spoke with Scott, one of the owners; he was extremely rude & accused me of causing the damage to the carpet. I tried to explain what happened; he wouldn?t let me talk & continued to yell. I hung up, called back asking to speak with the other owner. Scott informed me that there was no other owner, but partners. I asked to speak with his partner, he put me on hold for 10 mins, then he hung up. I called back again, he said there was no partner and started to yell at me.

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★☆☆☆☆

I purchased a Panasonic LCD TV via the Internet; one pixel didn?t work; mfg. arranged for Jiffy service. Scheduled an appoint. for 02/16/08; was informed that I would need to provide the tech with a hard surface work area (couldn?t work on carpet). I said I had a 3*4 Kitchen area & was informed that would be ok. The tech arrived, I informed him that I cleared the area; he asked the location of the TV and I said 2nd floor, he said he?d work on the carpeted floor. I repeatedly informed him that it was my understanding he shouldn?t work on carpet; he refused to carry the TV to the kitchen and began to work on the carpet. He put paper on the carpet for the TV; however, he had a toolbox with a variety of tools along with a large box, which he put directly on the carpet. After he completed the panel replacement and began to clean up, I noticed red marks on the carpet. The opposite site of the paper that he put on the carpet had red ink on and the large box had red stickers. Also, his drill had a red power pack. I informed him that the carpet is fairly new, there are no children in the house, and these stains were not on the carpet prior to him working. He insisted he did not cause damage to my carpet and began to yell; I asked him to leave, as I was concerned about my safety. Five minutes after he left, the TV screen went black and does not work. I contacted Panasonic immediately. I contacted Jiffy, was informed that the owners not available. I called again today 02/19/08 and spoke with Scott, one of the owners; he was extremely rude & accused me of causing the damage to the carpet. I tried to explain what happened; he wouldn?t let me talk & continued to yell. I hung up, called back asking to speak with the other owner. Scott informed me that there was no other owner, but partners. I asked to speak with his partner, he put me on hold for 10 mins, then he hung up. I called back again, he said there was no partner and started to yell at me.

Pros: None

Cons: Rude, Poor Service, Didn't Show Up as Scheduled

 

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