Sussman Motors

★☆☆☆☆

About Sussman Motors

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  • Used Car Dealers

Automotive

Automotive
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Vehicle was described as "like new" condition and was Acura Certified. I was told that the vehicle had no damage and was in excellent shape. Upon arrival I found that the passenger door, fender and hood had been repainted (very poorly). The passenger door was full of broken glass - some of which fell out when I closed the door. The interior of the vehicle was in very poor condition including a strong smell of urine and scratches, cuts and marks on nearly every surface. Howard Leopold (sales person) told me that he felt the car was in excellent condition and that we just had a difference of opinion. He also denied mis-representing the vehicle prior to my visit. The General Manager (Chuck/Charles) told me that the vehicle has a clean car fax report and that was enough for them to say it had never been in an accident. He would not acknowledge the broken glass or other damage. In return he offered to sell me a brand new Acura for $15k more than the vehicle I originally wanted to look at. Bait and switch in other words. I have purchased three Certified-Used Acura's in the past from other dealerships. All have been in excellent condition and have served me well. Sussman Acura clearly has serious ethical issues. Acura needs to take a serious look at this dealership and decide if they want this type of operation to reflect their brand. The experience is reflective of many others that I have since found online. I highly recommend avoiding Sussman Acura or any of their other businesses.

1
★☆☆☆☆

Vehicle was described as "like new" condition and was Acura Certified. I was told that the vehicle had no damage and was in excellent shape. Upon arrival I found that the passenger door, fender and hood had been repainted (very poorly). The passenger door was full of broken glass - some of which fell out when I closed the door. The interior of the vehicle was in very poor condition including a strong smell of urine and scratches, cuts and marks on nearly every surface. Howard Leopold (sales person) told me that he felt the car was in excellent condition and that we just had a difference of opinion. He also denied mis-representing the vehicle prior to my visit. The General Manager (Chuck/Charles) told me that the vehicle has a clean car fax report and that was enough for them to say it had never been in an accident. He would not acknowledge the broken glass or other damage. In return he offered to sell me a brand new Acura for $15k more than the vehicle I originally wanted to look at. Bait and switch in other words. I have purchased three Certified-Used Acura's in the past from other dealerships. All have been in excellent condition and have served me well. Sussman Acura clearly has serious ethical issues. Acura needs to take a serious look at this dealership and decide if they want this type of operation to reflect their brand. The experience is reflective of many others that I have since found online. I highly recommend avoiding Sussman Acura or any of their other businesses.

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