Mack Services Group

★★★★☆
  • 45 Branch Ave

    Berwyn, PA 19312

    Map & Directions
  • 610-644-0562

Automotive

Automotive
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Customers Beware!!\r
As an owner of my own company I have been surprised by the service and response from Mack Services. Mack came to my house to clean my oil filter and nozzle in January. Less than 6 weeks later they had to come back to

3
★★★★★

Customers Beware!!\r
As an owner of my own company I have been surprised by the service and response from Mack Services. Mack came to my house to clean my oil filter and nozzle in January. Less than 6 weeks later they had to come back to

.

I have used Mack for many years for oil and service to the point of entrusting them with a major upgrade of my home & water heating systems for a high efficiency state of the art system at the cost of $13,500(!). Installation looked great but within 3 months i was subject to basement flooding due to a malfunction and >$4,000 of damages and remediation. I was $2500 out of pocket when Mack and their insurer refused to cover. They offered to give me the defective valve so I could pursue the manufacturer!! I couldnt believe it, how classy!!! So the issue is not that they are technically bad (although), it is that they were incredibly cheap when it came to help a loyal client suffering due to their installation.

0
★☆☆☆☆

I have used Mack for many years for oil and service to the point of entrusting them with a major upgrade of my home & water heating systems for a high efficiency state of the art system at the cost of $13,500(!). Installation looked great but within 3 months i was subject to basement flooding due to a malfunction and >$4,000 of damages and remediation. I was $2500 out of pocket when Mack and their insurer refused to cover. They offered to give me the defective valve so I could pursue the manufacturer!! I couldnt believe it, how classy!!! So the issue is not that they are technically bad (although), it is that they were incredibly cheap when it came to help a loyal client suffering due to their installation.

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