Springboard Media

Excellent service on my Apple IBook G4. Repair and an upgrade. Recommend them to anyone with computer problems. They increased my memory and the price was reasonable.
Joe Britt

I've shopped at Springboard on occasion (got an iPod and an FM transmitter) and really didn't interact with the staff much.

But when I needed to learn quickly what I needed for a video editing system, they were terrific. I especially remember Eric and Martin answered all my questions and I eventually purchased two G5 Final Cut Pro systems and gobs of accessories.

They even delivered it all to my work (Jefferson Hospital)

I purchased my first (so far) Apple at Springboard Media and had a very good experience. The folks who work there seem genuinely happy to be there and were really pleasant to be around. I will definitely return to that store!!

I submitted my powerbook g4 for repair b/c it was kernal panicking often. At the time I was under AppleCare which covers hardware related damages but not software trouble. Springboard informed me that I had both hardware and software issues. I authorized the repairs under the impression that they would have to fix both to make sure the computer worked properly. When I picked up my machine and was about to pay, I noticed the invoice indicated no hardware repairs. Surprised that no one had brought this to my attention (I wouldn't have authorized a 'software repair' on its own), i inquired as to why I hadn't been informed of this. The answer was that a technician must have changed his/her mind. I was unhappy about the bill and the lack of care with which I & my computer were treated. The unsympathetic staff at no point acted like they were in the business of fixing computers or helping people w/tech problems. They just insisted that I pay (the bill was b/t $100 and $200). When I turned my computer on at home I found that all the problems I'd requested be investigated/repaired were exacerbated.
I then sent my computer in to Apple where within three days my logic board was replaced and my machine returned to me. Turns out I had a malfunctioning RAM slot. The logic board is the functional equivalent of a computer's brain (or at the very least a vital organ). How could this slip by a technician? (or by multiple techs. i had brought my computer in a second time after a 1st diagnosis/ill repair attempt).
I post out of the hope that someone will save themselves the trouble I went through by just sending their computer directly to Apple. Apple's customer service is courteous and to the point.

Every time I go to the Apple Store I'm disappointed. I'm treated as a number.

Not at springboard. I'm greeted (often by name.) They're prompt, courteous, very customer oriented. I can't imagine taking my business anywhere else.

Springboard Media is one of the few stores in center city which specializes in apple computers. They have a good selection of the latest models to buy. They also have all the accesories you need. They also have a knowledgeable staff that helps in apple repairs. Very quick and cheap.

Really great store in center city specializes in apple products. Has a very knowledgable staff who are very helpful for trouble shooting and also with recomendations about products.

PROS: Nice selection of apple products
CONS:

Springboard is located on the corner of 22nd and Walnut Streets. They were the closest location to my former apartment (2300 Walnut), so I decided to give it a shot. I brought my friend's Apple iBook in for a quick repair (there were issues with the hard drive spinning and making noise), and it was repaired within the week. They did not try to sell me other upgrades or anything... just quick efficient sevice.

I recommend this place, although I have not tried any other computer repair places.

PROS: location, service
CONS: none