John V Schultz Furniture & Mattress

★★★☆☆
  • 7200 Peach St 300

    Erie, PA 16509

    Map & Directions
  • 814-868-7125

About John V Schultz Furniture & Mattress

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Paid $2500 for a living room set. 5 months later, the reclining cable broke. We called to get it fixed. They scheduled to fix it on a Tuesday so I took the day off. At the end of the day they called and said they couldn't make it and would

3
★★★★★

Paid $2500 for a living room set. 5 months later, the reclining cable broke. We called to get it fixed. They scheduled to fix it on a Tuesday so I took the day off. At the end of the day they called and said they couldn't make it and would

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We bought a higher end Simmons memory foam mattress from John V. Schultz in January of 2012. We loved the mattress at first, that is, until it began losing all support. It was causing my wife and I severe back pain after six months, but luckily the mattress had a 365 day exchange guarantee. I called John V. to inquire about the exchange and our salesperson Patrina Vogt quickly referred the issue to their customer service department, where Kelly helped us make the exchange. Didn't take more than a week and everyone was super helpful. We'll be back again when we need furniture.

4
★★★★☆

We bought a higher end Simmons memory foam mattress from John V. Schultz in January of 2012. We loved the mattress at first, that is, until it began losing all support. It was causing my wife and I severe back pain after six months, but luckily the mattress had a 365 day exchange guarantee. I called John V. to inquire about the exchange and our salesperson Patrina Vogt quickly referred the issue to their customer service department, where Kelly helped us make the exchange. Didn't take more than a week and everyone was super helpful. We'll be back again when we need furniture.

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I had just gotten transferred to Erie from New Jersey and needed a mattress quick because the moving company had a leak in the truck and it was water damaged. I was very impressed with the store, especially after visiting the other furniture and mattress stores in the area. I had bought a mattress in the past and it was not a pleasant experience, but the sales woman I got at the store was excellent. She took her time and found the right mattress for me. I then explained my situation and that I did not have a mattress to sleep on tonight. She said that they do offer next day delivery, but she would ask her manager and call over to the warehouse to see what they could do to get it to me today. She got it done and they delivered my mattress that afternoon. I thanked her and told her she had a customer for life and that I would tell everyone I knew. The best part is that I have never slept so good! I bought Temurpedic and I "LOVE" it!

5
★★★★★

I had just gotten transferred to Erie from New Jersey and needed a mattress quick because the moving company had a leak in the truck and it was water damaged. I was very impressed with the store, especially after visiting the other furniture and mattress stores in the area. I had bought a mattress in the past and it was not a pleasant experience, but the sales woman I got at the store was excellent. She took her time and found the right mattress for me. I then explained my situation and that I did not have a mattress to sleep on tonight. She said that they do offer next day delivery, but she would ask her manager and call over to the warehouse to see what they could do to get it to me today. She got it done and they delivered my mattress that afternoon. I thanked her and told her she had a customer for life and that I would tell everyone I knew. The best part is that I have never slept so good! I bought Temurpedic and I "LOVE" it!

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Long story short.......unless you like playing $price$ games and staff who is unfamiliar with merchandise .....don't shop there !! Beware ! Furniture is NOT great quality either unless it's extreme high end...

1
★☆☆☆☆

Long story short.......unless you like playing $price$ games and staff who is unfamiliar with merchandise .....don't shop there !! Beware ! Furniture is NOT great quality either unless it's extreme high end...

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1 out of 1 people found this review helpful.

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I have bought many items from John V. Shultz, I bought a 7 piece bedroom set with a mattress and box spring, and a couple living room sets, and I never had any problems with my furniture, therefore I never had to deal with customer service until my last visit in May of 2009.

My fiance and I decided to buy a new living room set for our front room. We bought a couch, oversized chair, coffee table, and end table and wanted it delivered the weekend before our wedding, which gave them 4 wks and we paid them at that time. When I called to verify the delivery, the week before, they told us they sold our furniture to someone else. To make a long story short we ended up getting the floor model $100.00 cheaper, so instead of $2500.00, we paid $2400.00 for used furniture.

Just over a year later we noticed the couch was squeaking and then all of the sudden a snap. The main support board broke. We contacted John V. and they sent out a guy to look at it. He was messing around and when he left the cushions on the couch wouldn't even lay straight, the spring was pretruding up through the couch. I then received a call from them stating it is not under warrenty and we would have to pay $175 to have, our $1500 couch that wasn't even 1 1/2 years old, fixed. I then proceeded to call customer service manager Kelly and she stated that this was not under warrenty but they could fix it and give us a break on labor, essentially saving us $30. My husband and I were not happy at all, we understood that they did not make the furniture but they are selling it at a high price for it to be breaking after 16 months and not willing to just come out and fix it.

Up to this point, John V. Shultz was the first place we looked for furniture, but now we will never go back. From the beginning, when they sold our furniture to someone else, to spending that kind of money and have them not care about the support beam breaking after 16 months is not good customer service. I wish they respected their customers and did the right thing, unfortunately they did not and we will now be shopping elsewhere for our furniture.

1
★☆☆☆☆

I have bought many items from John V. Shultz, I bought a 7 piece bedroom set with a mattress and box spring, and a couple living room sets, and I never had any problems with my furniture, therefore I never had to deal with customer service until my last visit in May of 2009.

My fiance and I decided to buy a new living room set for our front room. We bought a couch, oversized chair, coffee table, and end table and wanted it delivered the weekend before our wedding, which gave them 4 wks and we paid them at that time. When I called to verify the delivery, the week before, they told us they sold our furniture to someone else. To make a long story short we ended up getting the floor model $100.00 cheaper, so instead of $2500.00, we paid $2400.00 for used furniture.

Just over a year later we noticed the couch was squeaking and then all of the sudden a snap. The main support board broke. We contacted John V. and they sent out a guy to look at it. He was messing around and when he left the cushions on the couch wouldn't even lay straight, the spring was pretruding up through the couch. I then received a call from them stating it is not under warrenty and we would have to pay $175 to have, our $1500 couch that wasn't even 1 1/2 years old, fixed. I then proceeded to call customer service manager Kelly and she stated that this was not under warrenty but they could fix it and give us a break on labor, essentially saving us $30. My husband and I were not happy at all, we understood that they did not make the furniture but they are selling it at a high price for it to be breaking after 16 months and not willing to just come out and fix it.

Up to this point, John V. Shultz was the first place we looked for furniture, but now we will never go back. From the beginning, when they sold our furniture to someone else, to spending that kind of money and have them not care about the support beam breaking after 16 months is not good customer service. I wish they respected their customers and did the right thing, unfortunately they did not and we will now be shopping elsewhere for our furniture.

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1 out of 1 people found this review helpful.

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John V. Schultz has nice furniture, but wait for a sale if you can. It is locally owned, so you do get the hometown touch for service. The sales people can be a bit pushy, though, as they follow you through the store even if you tell them you are just browsing.

3
★★★☆☆

John V. Schultz has nice furniture, but wait for a sale if you can. It is locally owned, so you do get the hometown touch for service. The sales people can be a bit pushy, though, as they follow you through the store even if you tell them you are just browsing.

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John V. Schultz Furniture Co is a really excellent place to go for furniture. They have furniture to fit any budget, including the highest quality pieces to closeouts. They carry Broyhill, Bassett, Lane, Klausner and other brand name furniture makers. They have a great selection of living and bedroom sets, as well as dining rooms and home offices. They also sell mattresses, artwork, vases, fake flower arrangements, and unusual accent pieces.

4
★★★★☆

John V. Schultz Furniture Co is a really excellent place to go for furniture. They have furniture to fit any budget, including the highest quality pieces to closeouts. They carry Broyhill, Bassett, Lane, Klausner and other brand name furniture makers. They have a great selection of living and bedroom sets, as well as dining rooms and home offices. They also sell mattresses, artwork, vases, fake flower arrangements, and unusual accent pieces.

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While they have a large selection, I have found several problems with the furniture. I personally have not purchased from there, but very good friends furnished their whole home. Dinning room table has been sent back at least 3 times and still has nicks and scratches in it. Bed broke and several other problems. I feel just not good quality

3
★★★☆☆

While they have a large selection, I have found several problems with the furniture. I personally have not purchased from there, but very good friends furnished their whole home. Dinning room table has been sent back at least 3 times and still has nicks and scratches in it. Bed broke and several other problems. I feel just not good quality

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1 out of 1 people found this review helpful.

.

While this place has a great selection of quality furmiture i found it very uncomfortable shopping here. When we walked in and I asked about a living room outfit I was told that the sale items were in the rear of the store. I stood there stunned. And he said oh was there something else I can do for you. i just figured you were shopping for sale items. Now I hadn't said that so I turned around and walked out the door. Can you believe that, I guess they figured i couldn't afford what they had.

It's funny but they own an outlet store also and that's where I ended up getting my furniture. The exact same living room set I was interested in at this store was at the other one and the sales staff here was very helpful and gracious.

PROS: Good, Quality items
CONS: Lousy customer service.

3
★★★☆☆

While this place has a great selection of quality furmiture i found it very uncomfortable shopping here. When we walked in and I asked about a living room outfit I was told that the sale items were in the rear of the store. I stood there stunned. And he said oh was there something else I can do for you. i just figured you were shopping for sale items. Now I hadn't said that so I turned around and walked out the door. Can you believe that, I guess they figured i couldn't afford what they had.

It's funny but they own an outlet store also and that's where I ended up getting my furniture. The exact same living room set I was interested in at this store was at the other one and the sales staff here was very helpful and gracious.

PROS: Good, Quality items
CONS: Lousy customer service.

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1 out of 1 people found this review helpful.

 

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