Sun Motor Cars, Inc.

★★☆☆☆
  • 6677 Carlisle Pike

    Mechanicsburg, PA 17050

    Map & Directions
  • 717-691-3333

1.5 2
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The Service Dept mis-diagnosed a major issue with my 2005 X5. They charged me an hour of labor ($107) to diagnose the problem, but did not actually look at the issue or try to recreate it. They only used my description of the problem. With that diagnosis, I spent just under $1,000 on various services. The day I picked up my car, I returned because the problem was still occurring. When they spent the time (5 minutes) to actually look at the problem, they told me it was a major internal engine repair that would cost $6,000 to get to - $3,000 to remove the head, some additional amount to repair the actual problem - and $3,000 to re-assemble the head.
Had I known the actual problem the first time around, I would have never put close to $1,000 worth of service into the vehicle.
When trying to discuss my concerns with the GM and Service Manager, I received the minimum required response (one phone call, two emails). At that point, they stopped any further communication with me and told me they couldn't help.

1
★☆☆☆☆

The Service Dept mis-diagnosed a major issue with my 2005 X5. They charged me an hour of labor ($107) to diagnose the problem, but did not actually look at the issue or try to recreate it. They only used my description of the problem. With that diagnosis, I spent just under $1,000 on various services. The day I picked up my car, I returned because the problem was still occurring. When they spent the time (5 minutes) to actually look at the problem, they told me it was a major internal engine repair that would cost $6,000 to get to - $3,000 to remove the head, some additional amount to repair the actual problem - and $3,000 to re-assemble the head.
Had I known the actual problem the first time around, I would have never put close to $1,000 worth of service into the vehicle.
When trying to discuss my concerns with the GM and Service Manager, I received the minimum required response (one phone call, two emails). At that point, they stopped any further communication with me and told me they couldn't help.

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Service department leaves a lot to be desired. They never called to tell me our car was finished after telling us several times they would. They also never gave me an estimate for the body work I wanted done. The car is under warranty but I will be taking it elsewhere. Somehow their Mercedes division knows what they are doing because we have always received great service from them.

2
★★☆☆☆

Service department leaves a lot to be desired. They never called to tell me our car was finished after telling us several times they would. They also never gave me an estimate for the body work I wanted done. The car is under warranty but I will be taking it elsewhere. Somehow their Mercedes division knows what they are doing because we have always received great service from them.

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