Spectacles See And Be Seen

★★★★☆
  • 138 W College Ave

    State College, PA 16801

    Map & Directions
  • 814-234-7788

About Spectacles See And Be Seen

Hours
Mon-Fri 10am-6pm

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507 Locust Ln Ste 2 State College, PA

3.5 4
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I recently purchased new glasses at Spectacles and found it to be the finest experience I have had when buying glasses. My brother had recommended Spectacles as being an excellent firm which he has been dealing with for many years.

3
★★★★★

I recently purchased new glasses at Spectacles and found it to be the finest experience I have had when buying glasses. My brother had recommended Spectacles as being an excellent firm which he has been dealing with for many years.

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The frames I chose were $225 and was told the lenses to fit them would be $160. When I returned the next week, the lenses were now $290. With the eye exam, I was already looking at spending $440 in total. But, $570? So, I wanted to jot down style number of the frames to ask my optician friend in another state her opinion on if I really needed a certain type of lens to have progressives. When I got out my paper, the frames were snatched away. I was told they don't give out that information. (info right on the sidepiece) Before that, I had intended to return, because what is most important to me is the style advice and the doctor, both of which were good. Later, I found the frames online for under $150, which I imagine, is why they won't allow the style number to be looked at! Still, I would have returned just because I liked the people. Not now, not ever.

0
★☆☆☆☆

The frames I chose were $225 and was told the lenses to fit them would be $160. When I returned the next week, the lenses were now $290. With the eye exam, I was already looking at spending $440 in total. But, $570? So, I wanted to jot down style number of the frames to ask my optician friend in another state her opinion on if I really needed a certain type of lens to have progressives. When I got out my paper, the frames were snatched away. I was told they don't give out that information. (info right on the sidepiece) Before that, I had intended to return, because what is most important to me is the style advice and the doctor, both of which were good. Later, I found the frames online for under $150, which I imagine, is why they won't allow the style number to be looked at! Still, I would have returned just because I liked the people. Not now, not ever.

Cons: price, parking, customer service, honesty

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I've been visiting Spectacles for years, and I can highly recommend them. Julie's exams are very thorough, and she will work with you to get your prescription to meet your needs (even if it requires followup visits to fine-tune). Her husband, Joseph, is the optician there, and he and their staff have always been willing to take the time that I needed to track down the perfect frame. The have a great selection of frames, too, across a range of styles and prices.

The shop is downtown, with easy access; there are two parking garages within a block of the shop.

Highly recommended.

2
★★★★★

I've been visiting Spectacles for years, and I can highly recommend them. Julie's exams are very thorough, and she will work with you to get your prescription to meet your needs (even if it requires followup visits to fine-tune). Her husband, Joseph, is the optician there, and he and their staff have always been willing to take the time that I needed to track down the perfect frame. The have a great selection of frames, too, across a range of styles and prices.

The shop is downtown, with easy access; there are two parking garages within a block of the shop.

Highly recommended.

Pros: service, parking, location, selection

.

Usually this small company is quite pleasant to work with. My family and I have been regulars there for a few years.
But on this occasion, when I needed new glasses fairly quickly, they dropped the ball.
To start off, the expected wait time was a week, which I was willing to overlook because the owners went out of town and they are very accommodating people. But then, a week later, I called and called, leaving 3 messages on one day, another 2 on the following day and so on. Alas, out of the remaining employees working, no one returned my phone calls, even though they were aware of my desperate need for my new glasses. Their outgoing message was changed at one point, so I knew that my messages had been heard but ignored.
Granted, they were/are remodeling, but that is no excuse to ignore the idea of customer service, especially to a loyal customer.

1
★★☆☆☆

Usually this small company is quite pleasant to work with. My family and I have been regulars there for a few years.
But on this occasion, when I needed new glasses fairly quickly, they dropped the ball.
To start off, the expected wait time was a week, which I was willing to overlook because the owners went out of town and they are very accommodating people. But then, a week later, I called and called, leaving 3 messages on one day, another 2 on the following day and so on. Alas, out of the remaining employees working, no one returned my phone calls, even though they were aware of my desperate need for my new glasses. Their outgoing message was changed at one point, so I knew that my messages had been heard but ignored.
Granted, they were/are remodeling, but that is no excuse to ignore the idea of customer service, especially to a loyal customer.

Pros: Good Selection of New Styles

Cons: Suddenly questionable customer service

 

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