Bala Girls Club Inc

★★★☆☆
  • 312 Old Lancaster Rd

    Merion Station, PA 19066

    Map & Directions
  • 610-668-1088

About Bala Girls Club Inc

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Shopping

Shopping
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The absolute worst shopping experience and phone service in the history of retail. I had my client call in and try to make an appointment, the older woman who answered the phone was as rude as ever. She told her she didn't have time for that and she didn't have time to look up the dress and to just come in and hung up in her ear. When my client arrived, she was treated deplorably. I sent her there based on DessyGroup.com listing this as a retailer for a Lela Rose bridesmaids dress. No one offered to help, no one greeted her, staff just stood around and glared. It is prom season so young girls and their mothers were approached and welcomed while she was given the cold shoulder. My client doesn't fit the main line image and was noticeably different from the rest of the clientele but this doesn't mean she should be ostracized. Finally she pulled a person aside and asked if they worked there, and got some light assistance. A woman named Jennifer did take over and finally look for the dress. I called the store myself as my client was in tears and very distraught over her treatment at this store. I was very respectful and asked for a manager, the first woman who answered the phone when i told her who i was and where i was from responded "Yeah so what." Then she realized her rudeness as I said, "Excuse me, are you the manager on duty?" She then handed the phone off to a woman named Jennifer identifying herself as one of the managers on duty. I began to explain that my client felt ill treated and hurt by the lack of service and she immediately cut me off and began to defensively and rudely state that she helped my client and that it all of her statements were completely untrue and unfounded and without allowing me to get a word in edgewise she cut me off and hung up on me. So with the treatment I just received as a referring business by a self identifying manager, I can only imagine how my client felt in this horrid atmosphere. Shame on you Bala Girls, shame. I will be ensure my voice is personally heard during the 2011 Best of Philadelphia voting process.

1
★☆☆☆☆

The absolute worst shopping experience and phone service in the history of retail. I had my client call in and try to make an appointment, the older woman who answered the phone was as rude as ever. She told her she didn't have time for that and she didn't have time to look up the dress and to just come in and hung up in her ear. When my client arrived, she was treated deplorably. I sent her there based on DessyGroup.com listing this as a retailer for a Lela Rose bridesmaids dress. No one offered to help, no one greeted her, staff just stood around and glared. It is prom season so young girls and their mothers were approached and welcomed while she was given the cold shoulder. My client doesn't fit the main line image and was noticeably different from the rest of the clientele but this doesn't mean she should be ostracized. Finally she pulled a person aside and asked if they worked there, and got some light assistance. A woman named Jennifer did take over and finally look for the dress. I called the store myself as my client was in tears and very distraught over her treatment at this store. I was very respectful and asked for a manager, the first woman who answered the phone when i told her who i was and where i was from responded "Yeah so what." Then she realized her rudeness as I said, "Excuse me, are you the manager on duty?" She then handed the phone off to a woman named Jennifer identifying herself as one of the managers on duty. I began to explain that my client felt ill treated and hurt by the lack of service and she immediately cut me off and began to defensively and rudely state that she helped my client and that it all of her statements were completely untrue and unfounded and without allowing me to get a word in edgewise she cut me off and hung up on me. So with the treatment I just received as a referring business by a self identifying manager, I can only imagine how my client felt in this horrid atmosphere. Shame on you Bala Girls, shame. I will be ensure my voice is personally heard during the 2011 Best of Philadelphia voting process.

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I went to bala girls with my daughter a few months ago for her Bat Mitzvah. I was there for about 5 minutes and she found the perfect dress. She tried it on and smiled. It was well priced and the maintence there was spectacular. I RECOMMEND IT.

4
★★★★☆

I went to bala girls with my daughter a few months ago for her Bat Mitzvah. I was there for about 5 minutes and she found the perfect dress. She tried it on and smiled. It was well priced and the maintence there was spectacular. I RECOMMEND IT.

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One of the MOST fantastic shopping experiences!! Shopping for all ages! from tweens to contemporary. The owner and staff are attentive, friendly and welcoming. Always showing you the latest styles. I will always shop there, and I am 25!
great casual clothes, and fantastic selection of cocktail dresses.

5
★★★★★

One of the MOST fantastic shopping experiences!! Shopping for all ages! from tweens to contemporary. The owner and staff are attentive, friendly and welcoming. Always showing you the latest styles. I will always shop there, and I am 25!
great casual clothes, and fantastic selection of cocktail dresses.

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After reading the negative review of Bala Girls I went anyway and glad I did because we had the BEST experience! The clothes were perfect and the sales people were so helpful and easy to work with. I HIGHLY recommend this store. The owner was the most professional non pushing person I have dealt with in a long time. My daughters were difficult and she would not let them walk out the door until they had smiles. I have to drive over 1 hour to get to them and they are worth it!
HIGHLY RECOMMEND! Love the owner and the store!

5
★★★★★

After reading the negative review of Bala Girls I went anyway and glad I did because we had the BEST experience! The clothes were perfect and the sales people were so helpful and easy to work with. I HIGHLY recommend this store. The owner was the most professional non pushing person I have dealt with in a long time. My daughters were difficult and she would not let them walk out the door until they had smiles. I have to drive over 1 hour to get to them and they are worth it!
HIGHLY RECOMMEND! Love the owner and the store!

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bala girls is great if you go with your mother, and are prepared to spend $85 on sweatpants. If your daughter goes alone( or without someone willing ot spend a lot of money) beware, they are mean and snooty. Everything is overpriced, and you can get the same things at other places where the people wont look at you like your trailor trash.

2
★★☆☆☆

bala girls is great if you go with your mother, and are prepared to spend $85 on sweatpants. If your daughter goes alone( or without someone willing ot spend a lot of money) beware, they are mean and snooty. Everything is overpriced, and you can get the same things at other places where the people wont look at you like your trailor trash.

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