Milanj Diamonds

★★★★★
  • 160 N Gulph Rd Ste 160

    King Of Prussia, PA 19406

    Map & Directions
  • 610-992-0707

About Milanj Diamonds

Hours
Mon. - Fri. 10am - 9pm;Sat. 10am - 7pm;Sun. 12am - 6pm
Reservations
Make A Reservation

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.

Sometimes you have to wonder where the business ratings are coming from. I can understand differences in a restaurant as that is usually a personal taste difference. When it comes to a business that provides a product and customer service I just do not understand, case in point is Milanj Diamonds in the King of Prussia Mall. My partner had received a gift of a beautiful diamond necklace from her daughter. She mentioned to me one night that necklace didnt hang right. I looked it and found one on the connecting loops was binding. I asked her why she hadnt returned it to have the problem corrected, her response was it isnt broken, my response was that it is a workmanship problem. Several years had passed since the purchase but I decided we should visit Milanj Diamond to see what could be done to fix the problem. We were formally greeted at the door and I asked to see David Mazer (Director/Manager). We showed him the necklace and he identified the problem immediately. He also notes another problem, the clasp was install backwards which he explained would keep the necklace from laying properly. He asked that we leave the necklace so they could repair both issues as his master jeweler was at the store that day. We returned the next day, July 4th to pick up the necklace. Both issues had been repaired to my partners satisfaction. Mr. Mazer was very professional through the whole process. While wait a short time I could see that customers were being greeted very professionally at the door if there was someone available that wasnt already helping another customer. I have to give this store 5-stars especially for customer service. Thanks David for the professionalism you exhibited.

5
★★★★★

Sometimes you have to wonder where the business ratings are coming from. I can understand differences in a restaurant as that is usually a personal taste difference. When it comes to a business that provides a product and customer service I just do not understand, case in point is Milanj Diamonds in the King of Prussia Mall. My partner had received a gift of a beautiful diamond necklace from her daughter. She mentioned to me one night that necklace didnt hang right. I looked it and found one on the connecting loops was binding. I asked her why she hadnt returned it to have the problem corrected, her response was it isnt broken, my response was that it is a workmanship problem. Several years had passed since the purchase but I decided we should visit Milanj Diamond to see what could be done to fix the problem. We were formally greeted at the door and I asked to see David Mazer (Director/Manager). We showed him the necklace and he identified the problem immediately. He also notes another problem, the clasp was install backwards which he explained would keep the necklace from laying properly. He asked that we leave the necklace so they could repair both issues as his master jeweler was at the store that day. We returned the next day, July 4th to pick up the necklace. Both issues had been repaired to my partners satisfaction. Mr. Mazer was very professional through the whole process. While wait a short time I could see that customers were being greeted very professionally at the door if there was someone available that wasnt already helping another customer. I have to give this store 5-stars especially for customer service. Thanks David for the professionalism you exhibited.

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Sometimes you have to wonder where the business ratings are coming from. I can understand differences in a restaurant as that is usually a personal taste difference. When it comes to a business that provides a product and customer service

3
★★★★★

Sometimes you have to wonder where the business ratings are coming from. I can understand differences in a restaurant as that is usually a personal taste difference. When it comes to a business that provides a product and customer service

.

Great job! My husband and I were so happy with our experience at Milanj. Gerry helped us with picking out a beautiful Tacori necklace. They even offered to gift wrap it for us. Thought that was so sweet!

3
★★★★★

Great job! My husband and I were so happy with our experience at Milanj. Gerry helped us with picking out a beautiful Tacori necklace. They even offered to gift wrap it for us. Thought that was so sweet!

.

I am a new customer to Milanj. Quite honestly I was a little hesitant to give them my business after reading some of these reviews. Our experience was fantastic. My wife has purchased two bracelets at Milanj and the service I received was

3
★★★★★

I am a new customer to Milanj. Quite honestly I was a little hesitant to give them my business after reading some of these reviews. Our experience was fantastic. My wife has purchased two bracelets at Milanj and the service I received was

.

We spent a considerable amount of time shopping around for the right ring. Quite honestly we just wanted it to look like the one my wife found online, However, we didnt want to pay that price. Joe was so understanding and had our

3
★★★★★

We spent a considerable amount of time shopping around for the right ring. Quite honestly we just wanted it to look like the one my wife found online, However, we didnt want to pay that price. Joe was so understanding and had our

.

I have always had a Wonderful experience here. I am really shocked at some of the reviews I read. I do not think that they were ever pushy. I mean, they are trying to make a sale. I thought the owner at least I think it was, did us a big

3
★★★★★

I have always had a Wonderful experience here. I am really shocked at some of the reviews I read. I do not think that they were ever pushy. I mean, they are trying to make a sale. I thought the owner at least I think it was, did us a big

.

STAY AWAY!!! MILANJ DIAMONDS ENGAGES IN DECEPTIVE BUSINESS PRACTICES!!!

My girlfriend and I were looking (and I stress, we were only LOOKING) at engagement rings at Milanj. The salesperson was incredibly pushy and, at times, downright rude. Despite being told that we absolutely were not going to make a purchase on the spot, he insisted that we at least consider our options. He basically kept trying to "work a deal."

The salesperson insisted that I should at least see what kind of financing I might qualify for in the event that I may make a future purchase. This seemed reasonable to me, so I authorized what I thought was only a "soft" inquiry into my credit history. I asked the salesperson MULTIPLE times to clarify what exactly he would be doing when he said he was going to "run some numbers." He stated that he was NOT processing an application for a retail line of credit and that he was only determining if I would qualify for financing.

Fast forward to a few weeks after our visit to Milanj, and now I have received a Milanj credit card in the mail, issued by Wells Fargo, with a retail line of credit with a $6,200 limit! I DID NOT AUTHORIZE THIS!!! MILANJ DIAMONDS OPENED THIS LINE OF CREDIT WITHOUT MY PERMISSION!!!

I immediately called and closed the account, but the damage has been done. The "hard" inquiry into my credit history has cost me points off my credit score. The closing of the account has cost me points off my credit score. My girlfriend and I are at a point in our lives where we are ready for marriage and settling into a home. Every point that has come off my credit score will be held against me when it comes time to apply for a mortgage loan.

Milanj Diamonds has, effectively, hurt me financially for YEARS to come. And when I called to speak to the manager, he was dismissive and rude, claiming that "his people would never do such a thing." He, in essence, called me a liar!

NEVER DO BUSINESS WITH MILANJ DIAMONDS. THEY ARE DISHONEST AND ONLY CARE ABOUT TAKING YOUR MONEY!!!

I have honestly never been more disgusted with a place of business in all my life.

1
★☆☆☆☆

STAY AWAY!!! MILANJ DIAMONDS ENGAGES IN DECEPTIVE BUSINESS PRACTICES!!!

My girlfriend and I were looking (and I stress, we were only LOOKING) at engagement rings at Milanj. The salesperson was incredibly pushy and, at times, downright rude. Despite being told that we absolutely were not going to make a purchase on the spot, he insisted that we at least consider our options. He basically kept trying to "work a deal."

The salesperson insisted that I should at least see what kind of financing I might qualify for in the event that I may make a future purchase. This seemed reasonable to me, so I authorized what I thought was only a "soft" inquiry into my credit history. I asked the salesperson MULTIPLE times to clarify what exactly he would be doing when he said he was going to "run some numbers." He stated that he was NOT processing an application for a retail line of credit and that he was only determining if I would qualify for financing.

Fast forward to a few weeks after our visit to Milanj, and now I have received a Milanj credit card in the mail, issued by Wells Fargo, with a retail line of credit with a $6,200 limit! I DID NOT AUTHORIZE THIS!!! MILANJ DIAMONDS OPENED THIS LINE OF CREDIT WITHOUT MY PERMISSION!!!

I immediately called and closed the account, but the damage has been done. The "hard" inquiry into my credit history has cost me points off my credit score. The closing of the account has cost me points off my credit score. My girlfriend and I are at a point in our lives where we are ready for marriage and settling into a home. Every point that has come off my credit score will be held against me when it comes time to apply for a mortgage loan.

Milanj Diamonds has, effectively, hurt me financially for YEARS to come. And when I called to speak to the manager, he was dismissive and rude, claiming that "his people would never do such a thing." He, in essence, called me a liar!

NEVER DO BUSINESS WITH MILANJ DIAMONDS. THEY ARE DISHONEST AND ONLY CARE ABOUT TAKING YOUR MONEY!!!

I have honestly never been more disgusted with a place of business in all my life.

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Ratings_icons Ratings_icons

.

STAY AWAY!!! MILANJ DIAMONDS ENGAGES IN DECEPTIVE BUSINESS PRACTICES!!! My girlfriend and I were looking (and I stress, we were only LOOKING) at engagement rings at Milanj. The salesperson was incredibly pushy and, at times, downright

3
★★★★★

STAY AWAY!!! MILANJ DIAMONDS ENGAGES IN DECEPTIVE BUSINESS PRACTICES!!! My girlfriend and I were looking (and I stress, we were only LOOKING) at engagement rings at Milanj. The salesperson was incredibly pushy and, at times, downright

.

My fiance purchased my new engagement ring at Milanj. Being the typical man, he needed a lot of hand-holding. He said Ellie, the saleswoman was a BIG help, and he couldn't have done it without her. When I went back to get my ring sized, I

3
★★★★★

My fiance purchased my new engagement ring at Milanj. Being the typical man, he needed a lot of hand-holding. He said Ellie, the saleswoman was a BIG help, and he couldn't have done it without her. When I went back to get my ring sized, I

.

The staff at Milanj couldn't have been more patient and helpful when waiting on me while I was choosing a gift for my husband!
Thank you, and thank you for the amazingly unexpected follow-up you provided, too!!
Best of all, he LOVED it, it

3
★★★★★

The staff at Milanj couldn't have been more patient and helpful when waiting on me while I was choosing a gift for my husband!
Thank you, and thank you for the amazingly unexpected follow-up you provided, too!!
Best of all, he LOVED it, it

.

Being one of the first jewelry stores you run in to when you enter the Plaza at King of Prussia, I wasn't sure if this was a place to settle for my purchase. I shopped around the entire mall before coming back to this store - scored a

3
★★★★★

Being one of the first jewelry stores you run in to when you enter the Plaza at King of Prussia, I wasn't sure if this was a place to settle for my purchase. I shopped around the entire mall before coming back to this store - scored a

.

Generally, it is a struggle for my husband and I to make large purchases together because he gets nervous about making such a large investment. It was no different in purchasing me a new diamond wedding band for our wedding anniversary.

3
★★★★★

Generally, it is a struggle for my husband and I to make large purchases together because he gets nervous about making such a large investment. It was no different in purchasing me a new diamond wedding band for our wedding anniversary.

.

My fiance & I purchased two wedding rings here, but had to cancel our order the following day when we found out a family member was giving us their rings. Initially the store would only issue store credit for our purchase, but the director

3
★★★★★

My fiance & I purchased two wedding rings here, but had to cancel our order the following day when we found out a family member was giving us their rings. Initially the store would only issue store credit for our purchase, but the director

.

Very Very pushy service. Very bad experience. They said they will insure the diamond for one year and push you to buy it and later don't send the documents and you end up calling them everyday to get your documents. Milanj promised that he

3
★★★★★

Very Very pushy service. Very bad experience. They said they will insure the diamond for one year and push you to buy it and later don't send the documents and you end up calling them everyday to get your documents. Milanj promised that he

.

Very pushy service. Theatrics were ridiculous, worse than used car salesman. Roger fed me this story about how he managed all these different jewelry stores and none had the quality of Milanj, and he made the owner out to sound like a god.

3
★★★★★

Very pushy service. Theatrics were ridiculous, worse than used car salesman. Roger fed me this story about how he managed all these different jewelry stores and none had the quality of Milanj, and he made the owner out to sound like a god.

.

Reading these other reviews is truly saddening for me because my experience at Milanj Diamonds exceeded my expectations by far. Some people must not understand quality merchandise and the utter passion involved in creating it and handling

3
★★★★★

Reading these other reviews is truly saddening for me because my experience at Milanj Diamonds exceeded my expectations by far. Some people must not understand quality merchandise and the utter passion involved in creating it and handling

.

I walk into their king of prussia store after work on a weekday. Mr. Milanj spend anywhere from 1-2 hours with me going over the design and details of the engagement ring & the wedding band I was looking for. With generous discount, the

3
★★★★★

I walk into their king of prussia store after work on a weekday. Mr. Milanj spend anywhere from 1-2 hours with me going over the design and details of the engagement ring & the wedding band I was looking for. With generous discount, the

.

So called offices in Hong Kong, Beverly Hills, Paris, etc. Doubtful. When I met the OWNER at KOP mall I found myself wondering why the owner of a worldwide jeweler would be working in KOP... I did a search on their beverly hills address.

3
★★★★★

So called offices in Hong Kong, Beverly Hills, Paris, etc. Doubtful. When I met the OWNER at KOP mall I found myself wondering why the owner of a worldwide jeweler would be working in KOP... I did a search on their beverly hills address.

.

I came into Milanj and had a really good experience but I haven't bought a ring yet - though this is where we are looking at mostly.

I was just wondering, where are the other locations? I can't seem to find them on any maps.

3
★★★★★

I came into Milanj and had a really good experience but I haven't bought a ring yet - though this is where we are looking at mostly.

I was just wondering, where are the other locations? I can't seem to find them on any maps.

.

I could not agree more that this jeweler deserves zero stars. This place is worse than a used car dealership. I had my engagement ring put in a different setting by the "master" jeweler. I went back to the store 4 times, and the work

3
★★★★★

I could not agree more that this jeweler deserves zero stars. This place is worse than a used car dealership. I had my engagement ring put in a different setting by the "master" jeweler. I went back to the store 4 times, and the work

.

This jeweler deserves zero stars, not even 1. My boyfriend and I were looking for engagement rings and when we went to Milanj, it was like we walked into a used car dealership. The "President and CEO" was rude, disrespectful and spoke to

3
★★★★★

This jeweler deserves zero stars, not even 1. My boyfriend and I were looking for engagement rings and when we went to Milanj, it was like we walked into a used car dealership. The "President and CEO" was rude, disrespectful and spoke to

.

When going to pick out your engagement ring you want the experience to be wonderful and memorable. And that's exactly what I got at Milanj Diamonds. The staff was friendly and knowledgeable. They had a terrific selection of rings and

3
★★★★★

When going to pick out your engagement ring you want the experience to be wonderful and memorable. And that's exactly what I got at Milanj Diamonds. The staff was friendly and knowledgeable. They had a terrific selection of rings and

.

I bought an anniversary ring here last year. The staff was extremely helpful. I told them what I wanted. They had something similar to what I had in mind. They told me I could add more diamonds to the sides if I wanted. The price was too good to be true, but I took a chance.

Love how the ring turned out. I recently had it appraised and it appraised for over double what I paid for it.

Highly recommend!

2
★★★★★

I bought an anniversary ring here last year. The staff was extremely helpful. I told them what I wanted. They had something similar to what I had in mind. They told me I could add more diamonds to the sides if I wanted. The price was too good to be true, but I took a chance.

Love how the ring turned out. I recently had it appraised and it appraised for over double what I paid for it.

Highly recommend!

Pros: Great prices

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The first time I went into the store I was made to feel welcomed and comfortable. The selection was unreal, and the quality was what I wanted, with close attention to detail.
Through the last 2 1/2 years, we have purchased my engagement ring, wedding bands, and 2 beautiful Hearts On Fire pieces. I have never had to leave my jewelry there, although I really would because I trust them completly...and in this day and age that means a LOT. This jewelry signifies so much in my life!
I have worked at different times with Michele, Ellie and Joe, but everybody helped each other out, and it has been the best experiences.

I think it was the competition who wrote the negative reviews, because I have shopped there at different times, and on different days, and the experience has always been wonderful. I recommend them to everybody I know!

2
★★★★★

The first time I went into the store I was made to feel welcomed and comfortable. The selection was unreal, and the quality was what I wanted, with close attention to detail.
Through the last 2 1/2 years, we have purchased my engagement ring, wedding bands, and 2 beautiful Hearts On Fire pieces. I have never had to leave my jewelry there, although I really would because I trust them completly...and in this day and age that means a LOT. This jewelry signifies so much in my life!
I have worked at different times with Michele, Ellie and Joe, but everybody helped each other out, and it has been the best experiences.

I think it was the competition who wrote the negative reviews, because I have shopped there at different times, and on different days, and the experience has always been wonderful. I recommend them to everybody I know!

Pros: I trust them totally with my most precious posessions

Cons: I don't have enough money for all I want!

.

First off....I never thought I'd buy my engagement ring as soon as I did, let alone in the King of Prussia mall. I had every intention of doing all my shopping on Jeweler's Row....That being said....

I absolutely loved the service I received at Milanj. I went in on a day off just to browse at what my gf and I previously looked at. I started looking at different pieces and found one i loved! I talked to the the salesman (Jerald) about getting a price and one thing led to another and Mr. Milanj came over to talk to me about taking the display piece. He showed me the "list" price of diamond/setting/sizing/requested modification as $9960. He then told me he would give it to me for $6280 (I know that this was still more for what the items were worth).

I told him I was not ready to buy yet and he asked me what I would be willing to pay to buy it that day. I told him the price, he agreed, we shook (and hugged - i guess he likes hugging), i paid and went home.

The first thing I did when I went home was made sure I did not get cheated. I can honestly say from browsing around that even though I may have paid $100-$200 more than what everything was worth, the experience convenient location, and financing of Milanj made everything worth it.

I would recommend Milanj in a heartbeat!

2
★★★★★

First off....I never thought I'd buy my engagement ring as soon as I did, let alone in the King of Prussia mall. I had every intention of doing all my shopping on Jeweler's Row....That being said....

I absolutely loved the service I received at Milanj. I went in on a day off just to browse at what my gf and I previously looked at. I started looking at different pieces and found one i loved! I talked to the the salesman (Jerald) about getting a price and one thing led to another and Mr. Milanj came over to talk to me about taking the display piece. He showed me the "list" price of diamond/setting/sizing/requested modification as $9960. He then told me he would give it to me for $6280 (I know that this was still more for what the items were worth).

I told him I was not ready to buy yet and he asked me what I would be willing to pay to buy it that day. I told him the price, he agreed, we shook (and hugged - i guess he likes hugging), i paid and went home.

The first thing I did when I went home was made sure I did not get cheated. I can honestly say from browsing around that even though I may have paid $100-$200 more than what everything was worth, the experience convenient location, and financing of Milanj made everything worth it.

I would recommend Milanj in a heartbeat!

Pros: Friendly, Smart, Relaxed

Cons: You can easily overpay if you don't know how to negotiate.

.

Milanj was really a nice place to get and engagement ring. I stopped in like 3 times before my boyfriend went. They had my wishlist and he got to pick out the ring he liked the best from my list. He wanted to surprise me and I wanted to make it easy for him. My ring is totally gorgeous and I want to thank Joe and David for being so patient with me and helpful to him! My fiance said they taught him a lot about diamonds - he was surprised they spent so much time with him. We went back and Mr. Milanj made a big deal out of us and hugged me 3 times. It was great!

2
★★★★★

Milanj was really a nice place to get and engagement ring. I stopped in like 3 times before my boyfriend went. They had my wishlist and he got to pick out the ring he liked the best from my list. He wanted to surprise me and I wanted to make it easy for him. My ring is totally gorgeous and I want to thank Joe and David for being so patient with me and helpful to him! My fiance said they taught him a lot about diamonds - he was surprised they spent so much time with him. We went back and Mr. Milanj made a big deal out of us and hugged me 3 times. It was great!

Pros: Great Rings and Nice People

Cons: I want more

.

If I could give this location no stars I would. We spent, with a trade in, almost $ 10,000.00. We got a Simon G wedding set and a Tungsten Carbide men's wedding band. When we ordered the band, they said it would take 3 weeks to get in. 2 months later, 4 phone calls and a minimum of 2 emails I finally heard back. They had to look into it. Come to find out that the order wasn't placed/recieved. They would put a rush on it. After another two weeks and no word I called. I was told it was in. I asked why noone had called and they said someone should have. They didn't.

When ordered - they convinced us one size although we thought it was too snug. They said it would fit different with the real ring and not the sizing ring. It didn't. When we picked it up, we weren't sure but took it home. We decided it was definitely uncomfortable and called. He assured us all we had to do was bring it back in and it would be taken care of. This ring was never worn except to try on once at the store, and at home. We drive back the 2 hours to exchange the size and are told that the salesman no longer works there and that for $80 additional they will exchange the ring. We informed them that previously we were told it would be no problem. They (the owner) refused to stand behind the promise made by his employee. He said we got a good deal on the jewelry, whether we realized it or not, (nice, huh!?) and that we would have to pay the fee to change the size. He could possibly drop it to $50.

All in all, wasted time, effort, money and last - but not least, trust.

I could chalk it up to the fact that they had a horrible sales person - but the fact is the owner had a chance to step up and correct the situation. Instead - to save him the $50 he wanted to charge us to correct the situation, he lost a customer and a reputation. I want to know where their "satisfaction guarantee" comes into play.

I would NEVER recommend this jeweler to ANYONE. Stay away.

0
★☆☆☆☆

If I could give this location no stars I would. We spent, with a trade in, almost $ 10,000.00. We got a Simon G wedding set and a Tungsten Carbide men's wedding band. When we ordered the band, they said it would take 3 weeks to get in. 2 months later, 4 phone calls and a minimum of 2 emails I finally heard back. They had to look into it. Come to find out that the order wasn't placed/recieved. They would put a rush on it. After another two weeks and no word I called. I was told it was in. I asked why noone had called and they said someone should have. They didn't.

When ordered - they convinced us one size although we thought it was too snug. They said it would fit different with the real ring and not the sizing ring. It didn't. When we picked it up, we weren't sure but took it home. We decided it was definitely uncomfortable and called. He assured us all we had to do was bring it back in and it would be taken care of. This ring was never worn except to try on once at the store, and at home. We drive back the 2 hours to exchange the size and are told that the salesman no longer works there and that for $80 additional they will exchange the ring. We informed them that previously we were told it would be no problem. They (the owner) refused to stand behind the promise made by his employee. He said we got a good deal on the jewelry, whether we realized it or not, (nice, huh!?) and that we would have to pay the fee to change the size. He could possibly drop it to $50.

All in all, wasted time, effort, money and last - but not least, trust.

I could chalk it up to the fact that they had a horrible sales person - but the fact is the owner had a chance to step up and correct the situation. Instead - to save him the $50 he wanted to charge us to correct the situation, he lost a customer and a reputation. I want to know where their "satisfaction guarantee" comes into play.

I would NEVER recommend this jeweler to ANYONE. Stay away.

.

amazing pieces, best selection in engagement rings, loose diamonds , & fine jewelry.
insightful & courteous staff that listen to their customers & earns repeat business.

2
★★★★★

amazing pieces, best selection in engagement rings, loose diamonds , & fine jewelry.
insightful & courteous staff that listen to their customers & earns repeat business.

 

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