Toby's Shoe Repair

★★★★☆

About Toby's Shoe Repair

Categories
Hours
Mon, Wed, Thu, 10am - 5:30pm; Tue, Fri, 9am - 5:30pm; Sat, 9am - 5pm; Sun, closed

Personal Services

Personal Services
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I'm a bit ticked that I can't give this shop 0 stars or even a negative rating b/c this was literally my worst experience as a customer ever.
First, I showed up to the store when it was supposed to be open, but I had to stand around and

3
★★★★★

I'm a bit ticked that I can't give this shop 0 stars or even a negative rating b/c this was literally my worst experience as a customer ever.
First, I showed up to the store when it was supposed to be open, but I had to stand around and

.

When dropping off a pair of boots that needed a zipper repair, I was told by an elderly gentleman that it would cost me $35 and take one week. Ten days later I had yet to hear anything from the shop, so I called to check on the status of my boots. A surly younger man told me they had only been sent out that very day. At that point, he told me the repairs would take another two weeks, and cost $45. Unfortunately, I was leaving for an extended stay abroad the next day. I asked if I could just get the boots back, unrepaired, but the man said no. He then told me that my travel plans were not his problem, and that I should have known how long the repairs would take. When I pointed out that I would not have left my boots at the shop if I had known it would take over three weeks to repair them, he hung up on me.

I still do not have my boots back (they were expensive, by the way), and I was shocked by how rude the man was. While the older gentleman was very nice, I would not recommend anyone go to this shop. Apparently you never know when/if you'll get your shoes back.

0
★☆☆☆☆

When dropping off a pair of boots that needed a zipper repair, I was told by an elderly gentleman that it would cost me $35 and take one week. Ten days later I had yet to hear anything from the shop, so I called to check on the status of my boots. A surly younger man told me they had only been sent out that very day. At that point, he told me the repairs would take another two weeks, and cost $45. Unfortunately, I was leaving for an extended stay abroad the next day. I asked if I could just get the boots back, unrepaired, but the man said no. He then told me that my travel plans were not his problem, and that I should have known how long the repairs would take. When I pointed out that I would not have left my boots at the shop if I had known it would take over three weeks to repair them, he hung up on me.

I still do not have my boots back (they were expensive, by the way), and I was shocked by how rude the man was. While the older gentleman was very nice, I would not recommend anyone go to this shop. Apparently you never know when/if you'll get your shoes back.

Cons: Lied about repair time and price. Extremely rude.

 

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