Strauss Discount Auto

★☆☆☆☆
  • 4733 Chestnut St

    Philadelphia, PA 19139

    Map & Directions
  • 215-476-8040

Automotive

Automotive
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Don't go here.

I needed a standard part replaced on my muffler along with some routine maintenance that they had advertised specials for in the weekly flyer. I dropped the car off around lunchtime, and called around 4. They didn't know if they'd done the work, what work they'd done and told me they couldn't fix the muffler.

I called back 20 minutes later. They did the wrong maintenance, didn't fix the muffler and now some new dashboard warnings suddenly appeared and they need to do a diagnostic ($45) to figure out the new problems.

The assistant manager called back 30 minutes later. They could fix the muffler and told me I was mistaken, I asked for the maintenance I got and I have to pay for it (even though I didn't sign for it). The dashboard warnings were my fault and not theirs.

Called the customer service hotline. Basically, Strauss Auto can't do anything about it, they'll file a report and I might hear back in the next couple of months if the regional office decides to review the complaint.

Bottom line: I'm out a couple hundred for work I didn't want, I have a bunch of dashboard lights on that weren't before I dropped the car off and they still try to get some more $$$ out of me for a diagnostic check. Hey, at least they managed to fix the muffler like I asked for after I called a couple of times and complained. They weren't willing to listen or help after I called to sort out the confusion either, instead it was my fault.

These guys are out to make quick $$$ off of people, they're dishonest and I wouldn't recommend them to anyone.

0
★☆☆☆☆

Don't go here.

I needed a standard part replaced on my muffler along with some routine maintenance that they had advertised specials for in the weekly flyer. I dropped the car off around lunchtime, and called around 4. They didn't know if they'd done the work, what work they'd done and told me they couldn't fix the muffler.

I called back 20 minutes later. They did the wrong maintenance, didn't fix the muffler and now some new dashboard warnings suddenly appeared and they need to do a diagnostic ($45) to figure out the new problems.

The assistant manager called back 30 minutes later. They could fix the muffler and told me I was mistaken, I asked for the maintenance I got and I have to pay for it (even though I didn't sign for it). The dashboard warnings were my fault and not theirs.

Called the customer service hotline. Basically, Strauss Auto can't do anything about it, they'll file a report and I might hear back in the next couple of months if the regional office decides to review the complaint.

Bottom line: I'm out a couple hundred for work I didn't want, I have a bunch of dashboard lights on that weren't before I dropped the car off and they still try to get some more $$$ out of me for a diagnostic check. Hey, at least they managed to fix the muffler like I asked for after I called a couple of times and complained. They weren't willing to listen or help after I called to sort out the confusion either, instead it was my fault.

These guys are out to make quick $$$ off of people, they're dishonest and I wouldn't recommend them to anyone.

 

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