Pittsburgh East Nissan

I purchased a new vehicle from this dealer. The first day that I owned the car, I had a mechanical problem. I called the dealer the next day for service. My initial request was met, I was provided service later in the week. Unfortunately, the problem was not fixed and continued for sometime. I continued to call the dealer for service but found it to be a struggle to get them to care about fixing it.

Ultimately, I had to return the car to the dealer 6 times for service in the first two months I owned it.
After the 4th time I had it to the dealer, I got Nissan Consumer Affairs involved. It was only once Nissan Corp got invovled that the dealer cared to look into what was causing the problem.
In the end, I had 6 visits to the dealer an almost 1,000 miles on my car due to the running back and forth and the service manager driving it to and from work while they had it for service.

Neither Nissan Corp or the dealer expressed any remorse in this issue.

This will be my last Nissan purchase.
If you are considering a Nissan vehicle, i urge you to look at a Honda or a Toyota. If you must buy a Nissan, I would look at other dealers. My initial purchase was handled well but I would not return due to the service department.

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I have bad credit, I recieved a letter in the mail after bankruptcy for special financing. I was approved for a eleven percent loan due to the hard work of Jason Collins(finance manager). I didnt buy because I want to put more down for a down payment, but I would like to say thanks to Mr Collins for treating me respectably in spite of my bankruptcy and cold feet during the buying process. Give them a try.

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I am shocked that the other review on this site states that they did not feel like a commission when dealt with by the staff of this dealership. It was the exact opposite for me. As soon as I questioned the trade-in and interest rates, the sales manager, Lou, became hostile. He also stopped dealing with the situation when his lunch arrived. (sounds unbelievable, but true) He also described his comments to me as "smart-ass." I had to agree. I feel sorry for the sales people who do all the initial work (test drives, etc.), but have no say once this arrogant man becomes involved in the process. My advice: buy Toyota.

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I recently bought a car there I couldn't be happier with the service I have recieved. I can't begin to explain how happy I was. I wasn't looked at like a comission - but rather as an individual with financial needs and a car buyer.

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