Found the company via yellow pages. They were one of 5 places I called that day to come out and give an estimate. They were not only the first to call back within 1/2 hour of my leaving a message with their store personnel, but were the only ones who called back that week, at all. The owner himself called me to discuss my needs and talk about the budget I had in mind, and we made an appointment for the free shop-at-home service for a few days later (due to my schedule, not his). He arrived on time for our appointment and brought MANY samples for me to choose from. A week later, my carpet was being installed (again, due to my scheduling needs). The installers arrived on time, ripped out my very old carpet, prepped by floor and installed the beautiful new carpet! I was (and still am) so happy with the outcome. Nothing was damaged in the process. The installers were friendly (but not overly engaging). In all, the whole process was great from start to finish and the job was done fantastically, very professional. I couldn't have been more pleased! Highly recommend this company.