Hank's Moving

★★☆☆☆

About Hank's Moving

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  • Moving Companies

Transportation & Storage

Transportation & Storage
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100 N. 18th Street, Suite 300 Philadelphia, PA

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2.0 5
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I used this service years ago and really had a good experience.I really do not know what happened. They were 3 hours late and they broke one of my tv stands etc ... all in all I was so displeased for the service. I would't recommend them to anyone.

0
★☆☆☆☆

I used this service years ago and really had a good experience.I really do not know what happened. They were 3 hours late and they broke one of my tv stands etc ... all in all I was so displeased for the service. I would't recommend them to anyone.

Pros: no pros

Cons: disorganized and lacked customer service

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Hank has a bent beak. He is short also with no hair. He stutters alot. He pick his nose also. HAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

0
★☆☆☆☆

Hank has a bent beak. He is short also with no hair. He stutters alot. He pick his nose also. HAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

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I used Hank's Moving on 2 occassions over the last 2 years. On the first move (a short move within Philadelphia), the movers did a very good job. They showed up a little late, but when the crew (5 guys) arrived, they got right to work. It was a very smooth and efficient move, as they wrapped all my stuff and were quite careful with my furniture. This positive experience led me to request their services for a 2nd move. This was a longer move (from Philadelphia to NYC). Hank quoted me a great price, which I immediately accepted. Again, the movers were late, but this time they were almost 2 hours behind. This crew was 2 guys, and it was clear one was drunk and smelled as if the other one had just picked him off the street. They started work immediately, but instead of care I experienced during the first move, they just started throwing my items around and the furniture on carts with hardly any care. I was a little nervous when they left for NYC, but they showed up close to on schedule. The non-drunk individual did a great job of keeping me updated on where they were. Luckily when they arrived at the destination, they had replaced the drunk individual with another person, and the rest of the move went OK. After reviewing their work, I found the mattress cover had been torn (creating a stain on the mattress) and a number of my boxes had been torn/damaged. Overall, I think this company can do a good job, if they assign a good crew to move you. Thus, if you get a great price quote, be careful (but then ask yourself if you'd just rather hire a more reputable company for the same price). Given everything, I would not use Hank again if I were in Philadelphia.

1
★★☆☆☆

I used Hank's Moving on 2 occassions over the last 2 years. On the first move (a short move within Philadelphia), the movers did a very good job. They showed up a little late, but when the crew (5 guys) arrived, they got right to work. It was a very smooth and efficient move, as they wrapped all my stuff and were quite careful with my furniture. This positive experience led me to request their services for a 2nd move. This was a longer move (from Philadelphia to NYC). Hank quoted me a great price, which I immediately accepted. Again, the movers were late, but this time they were almost 2 hours behind. This crew was 2 guys, and it was clear one was drunk and smelled as if the other one had just picked him off the street. They started work immediately, but instead of care I experienced during the first move, they just started throwing my items around and the furniture on carts with hardly any care. I was a little nervous when they left for NYC, but they showed up close to on schedule. The non-drunk individual did a great job of keeping me updated on where they were. Luckily when they arrived at the destination, they had replaced the drunk individual with another person, and the rest of the move went OK. After reviewing their work, I found the mattress cover had been torn (creating a stain on the mattress) and a number of my boxes had been torn/damaged. Overall, I think this company can do a good job, if they assign a good crew to move you. Thus, if you get a great price quote, be careful (but then ask yourself if you'd just rather hire a more reputable company for the same price). Given everything, I would not use Hank again if I were in Philadelphia.

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If you are thinking about using Hank's Moving company, please read this first. This moving company was highly recommended to me by staff members at the Left Bank Apartments in Philadelphia. They apparently had done many moves for them. My experience as well as the experience of the other apartment moving out the same day also using Hank's was VERY different. First, they showed up late. While this can be acceptable given certain circumstances, what was UNACCEPTABLE was that no one at the company would answer the phone. I had the cell phone numbers of both Hank himself as well as Stan his partner. Hank answered the very first call and said he would investagate the tardiness and then never called me back. Repeated calls by me, the other apartment, and the Left Bank staff went unanswered for two hours. The 2 moves took until late into the evening. The staff was tired and fought amongst themselves. They told me that they often worked 30-36 hours straight.

While all this was disappointing, the drop off was even worse. When they did not show up at the supposed timeframe of delivery, I called multiple times. For a full 24 hours, I was unable to reach anyone in the company about the location of my property. It was not until I used the word "stolen" in my phone message was I called back. My property arrived late in the evening and a few furinture pieces were damaged. Glassware was wrapped in my own towels and vases were thrown in with canned goods. After all this, Hank called the Left Bank to apologize but he never called me. I even called them to provide feedback thinking maybe this wasn't his usual crew. This call also went unanswered.

0
★☆☆☆☆

If you are thinking about using Hank's Moving company, please read this first. This moving company was highly recommended to me by staff members at the Left Bank Apartments in Philadelphia. They apparently had done many moves for them. My experience as well as the experience of the other apartment moving out the same day also using Hank's was VERY different. First, they showed up late. While this can be acceptable given certain circumstances, what was UNACCEPTABLE was that no one at the company would answer the phone. I had the cell phone numbers of both Hank himself as well as Stan his partner. Hank answered the very first call and said he would investagate the tardiness and then never called me back. Repeated calls by me, the other apartment, and the Left Bank staff went unanswered for two hours. The 2 moves took until late into the evening. The staff was tired and fought amongst themselves. They told me that they often worked 30-36 hours straight.

While all this was disappointing, the drop off was even worse. When they did not show up at the supposed timeframe of delivery, I called multiple times. For a full 24 hours, I was unable to reach anyone in the company about the location of my property. It was not until I used the word "stolen" in my phone message was I called back. My property arrived late in the evening and a few furinture pieces were damaged. Glassware was wrapped in my own towels and vases were thrown in with canned goods. After all this, Hank called the Left Bank to apologize but he never called me. I even called them to provide feedback thinking maybe this wasn't his usual crew. This call also went unanswered.

Pros: Didn't steal anything

Cons: Unanswered phone messages, goods damaged, unprofessional

.

We used Hank's to move from East Falls to the Main Line. Three guys showed up right on time and were very polite and worked steady. They had our stuff packed up in no time flat. Wrapped our couches and dressers thoroughly. Unloaded us into our new place with the same efficiency. It was our first time using movers and I was pleasantly surprised. Worth every penny.

2
★★★★★

We used Hank's to move from East Falls to the Main Line. Three guys showed up right on time and were very polite and worked steady. They had our stuff packed up in no time flat. Wrapped our couches and dressers thoroughly. Unloaded us into our new place with the same efficiency. It was our first time using movers and I was pleasantly surprised. Worth every penny.

Pros: polite workers, efficient

Cons: N/A

 

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