Erie Sport Store Inc

★★★★☆
  • 1920 Keystone Dr

    Erie, PA 16509

    Map & Directions
  • 814-866-0200

About Erie Sport Store Inc

Details
Hours
Sun 10am-6pm, Mon-Sat 9:30am-9pm

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First went to the downtown location-was told by a woman rather rudely stuffing her face that I needed to go to the Peach St. location for what I was looking for. Went to Peach St, the gentleman in the hockey department was awesome, BUT, the lazy, rude girl at the register made my stomach turn. I will shop online from here on out.

3
★★★☆☆

First went to the downtown location-was told by a woman rather rudely stuffing her face that I needed to go to the Peach St. location for what I was looking for. Went to Peach St, the gentleman in the hockey department was awesome, BUT, the lazy, rude girl at the register made my stomach turn. I will shop online from here on out.

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My husband and I went to the store to buy a bat for a 14 year old son. We didn't know exactly what we were looking for and only had what our son told us he liked to go off of. We picked a bat we thought he would like and went to check out. The girl at the checkout asked if we knew about the new bat regulations, which we did not. She explained that the bat we had chosen was now an illegal bat because it was made of a composite material. Bats are nonreturnable. She saved up over $200! She also left the register since there was no line and helped us pick out a legal bat, explained the new bat rules and gave us a $10 off coupon to boot. We will definately be shopping at Erie Sport Store for all our son's sports needs from now on! Excellent customer service and staff knowledge!

4
★★★★☆

My husband and I went to the store to buy a bat for a 14 year old son. We didn't know exactly what we were looking for and only had what our son told us he liked to go off of. We picked a bat we thought he would like and went to check out. The girl at the checkout asked if we knew about the new bat regulations, which we did not. She explained that the bat we had chosen was now an illegal bat because it was made of a composite material. Bats are nonreturnable. She saved up over $200! She also left the register since there was no line and helped us pick out a legal bat, explained the new bat rules and gave us a $10 off coupon to boot. We will definately be shopping at Erie Sport Store for all our son's sports needs from now on! Excellent customer service and staff knowledge!

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We ordered a lettermans jacket for my son. After a few years we returned to the store to have some letters removed and more letters put on the coat. When the coat was ordered, my wife dealt with the rudest person in a customer orientated business. It was the owners wife. When we returned to the store before Christmas we were told 7 to 10 days. I talked to someone the day after it was dropped off and he reassured me that the changes I wanted would be " Taken Care Of " . Well at the end of January I called to see what was going on. A very nice gentleman was eager to help and called me the next morning to tell me the coat had been there. It was not done the way it was supposed to be. After talking to the cashier we figured out that the owner's son was the one who told me it was taken care of, and it was not. I was told the owner's son does no wrong so it was not worth the aggravation to fight with the management. We have 4 children who always need sporting equiptment and I promise you I will not return to that store untill they have their GOING OUT OF BUSINESS sale. I would give negative stars if possible.
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1
★☆☆☆☆

We ordered a lettermans jacket for my son. After a few years we returned to the store to have some letters removed and more letters put on the coat. When the coat was ordered, my wife dealt with the rudest person in a customer orientated business. It was the owners wife. When we returned to the store before Christmas we were told 7 to 10 days. I talked to someone the day after it was dropped off and he reassured me that the changes I wanted would be " Taken Care Of " . Well at the end of January I called to see what was going on. A very nice gentleman was eager to help and called me the next morning to tell me the coat had been there. It was not done the way it was supposed to be. After talking to the cashier we figured out that the owner's son was the one who told me it was taken care of, and it was not. I was told the owner's son does no wrong so it was not worth the aggravation to fight with the management. We have 4 children who always need sporting equiptment and I promise you I will not return to that store untill they have their GOING OUT OF BUSINESS sale. I would give negative stars if possible.
.

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0 out of 1 people found this review helpful.

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If your son or daughter plays hockey like mine does there's no other choice but "The Erie Sports Store". I've dealt with all the hockey stores in Erie. None comes close to the CUSTOMER SERVICE like Phil gives. I tried to stay away from stores that weren't exclusive Hockey Stores, but with hockey skates costing up to $600 I wanted to shop around. I even looked online. Phil spent over an hour with us , knowing we were just looking for skates around $300. I found he is VERY knowledgeable, easy to talk to and will go out of his way to help you in any way he can.

5
★★★★★

If your son or daughter plays hockey like mine does there's no other choice but "The Erie Sports Store". I've dealt with all the hockey stores in Erie. None comes close to the CUSTOMER SERVICE like Phil gives. I tried to stay away from stores that weren't exclusive Hockey Stores, but with hockey skates costing up to $600 I wanted to shop around. I even looked online. Phil spent over an hour with us , knowing we were just looking for skates around $300. I found he is VERY knowledgeable, easy to talk to and will go out of his way to help you in any way he can.

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.

The hockey department on keystone drive is excellent. Good selection, decent pricing, and excellent customer service. Phil, who runs the hockey department, will spent as much time as is needed to help you get what you need. He knows his stuff and wont lie and tell you that you need top end equipment. He will tell you what is suitable for you and your experience level. He also sharpens skates and does a good job. I had him cut a different radius so I could try it. When I returned the next day unhappy with the change, he gladly resharpened them for free.

5
★★★★★

The hockey department on keystone drive is excellent. Good selection, decent pricing, and excellent customer service. Phil, who runs the hockey department, will spent as much time as is needed to help you get what you need. He knows his stuff and wont lie and tell you that you need top end equipment. He will tell you what is suitable for you and your experience level. He also sharpens skates and does a good job. I had him cut a different radius so I could try it. When I returned the next day unhappy with the change, he gladly resharpened them for free.

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.

I go there every so often to sharpen my ice hockey skates. Great Ice hockey department. Decent selection of everything else in the newer store on Peach Street. And above all DECENT PRICING. Possibly not even matched by online retailers. I would definitely rate this store ten times above Dick's Sporting Goods.

5
★★★★★

I go there every so often to sharpen my ice hockey skates. Great Ice hockey department. Decent selection of everything else in the newer store on Peach Street. And above all DECENT PRICING. Possibly not even matched by online retailers. I would definitely rate this store ten times above Dick's Sporting Goods.

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Husband and I drove over an hour specifically to purchase a kayak from them. Pleased with the service....spent over $800. Only problem I am now having is the fact that they forgot to give one item that was supposed to be with the purchase and are making a big deal out of just mailing it to me. Having to go through all these hoops. I'm getting disgusted with their customer satisfaction. I work retail running a store at one time and I would never worry about the cost of mailing a forgotten item to a customer. Thus my reason for a low rating. Will write BBB.

1
★☆☆☆☆

Husband and I drove over an hour specifically to purchase a kayak from them. Pleased with the service....spent over $800. Only problem I am now having is the fact that they forgot to give one item that was supposed to be with the purchase and are making a big deal out of just mailing it to me. Having to go through all these hoops. I'm getting disgusted with their customer satisfaction. I work retail running a store at one time and I would never worry about the cost of mailing a forgotten item to a customer. Thus my reason for a low rating. Will write BBB.

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0 out of 1 people found this review helpful.

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when my wife and son and me was there on Saturdays to purchase so hockey stuff when Phil help us out.this is just out 2Nd year of hockey and we don't know to much about it.so Phil help us with getting him gear up and help us.i really think he is a god of hockey he knows everything and he is a very nice guy and he makes u feel really good after leaving the store.now that we have Phil we never have to worry again.thanks Phil for your help

5
★★★★★

when my wife and son and me was there on Saturdays to purchase so hockey stuff when Phil help us out.this is just out 2Nd year of hockey and we don't know to much about it.so Phil help us with getting him gear up and help us.i really think he is a god of hockey he knows everything and he is a very nice guy and he makes u feel really good after leaving the store.now that we have Phil we never have to worry again.thanks Phil for your help

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1 out of 1 people found this review helpful.

.

Great Hockey department....My family and I were up on vacation from Pittsburgh when we came in to get some equipment. Both gentlemen Phil and his assistant Keith were very professional and showed us various options of equipment at different prices. They were honest and the prices were fair, my son commented on how much they knew because he is always surfing the web for hockey gear, and he knows his stuff. This is a great department in a big store and we look forward to comming back to shop again in the future!!!

5
★★★★★

Great Hockey department....My family and I were up on vacation from Pittsburgh when we came in to get some equipment. Both gentlemen Phil and his assistant Keith were very professional and showed us various options of equipment at different prices. They were honest and the prices were fair, my son commented on how much they knew because he is always surfing the web for hockey gear, and he knows his stuff. This is a great department in a big store and we look forward to comming back to shop again in the future!!!

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1 out of 1 people found this review helpful.

.

My son got involved in youth hockey several years ago. Knowing nothing about the sport, my main concern was his safety. I assumed to outfit him would require a second mortgage. While it was not cheap, I was pleasantly surprised at the lengths Phil at the Peach Street location went to outfit him in equipment that not did not need to be top of the line stuff, yet kept him safe. In the years since, he has always taken the time to steer us the right way in terms of good, affordable equipment that meets our needs. I gladly pay an extra buck or two for equipment in exchange for service in the ESS hockey department. Outstanding service from people who seem to enjoy helping you. Most everyone I run across in the youth hockey program is of the same feeling.

5
★★★★★

My son got involved in youth hockey several years ago. Knowing nothing about the sport, my main concern was his safety. I assumed to outfit him would require a second mortgage. While it was not cheap, I was pleasantly surprised at the lengths Phil at the Peach Street location went to outfit him in equipment that not did not need to be top of the line stuff, yet kept him safe. In the years since, he has always taken the time to steer us the right way in terms of good, affordable equipment that meets our needs. I gladly pay an extra buck or two for equipment in exchange for service in the ESS hockey department. Outstanding service from people who seem to enjoy helping you. Most everyone I run across in the youth hockey program is of the same feeling.

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1 out of 1 people found this review helpful.

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As a golf fanatic, I constantly find myself shopping online. ESS (Erie Sports Store) says they will beat pricing but anytime I take a price up there they won't even match, let alone beat. Apparently they think they only have to beat Dick's. I was sad when Pro Golf left because they did beat pricing. ESS will let you swing the equipment but with no launch monitor or pro up there, you really aren't getting a gauge of what is best for you. Lastly, on pricing again, I bought this Youth Hockey Discount card that says I get 10% of purchases but it apparently isn't good on sale items. Well since everything up there is overpriced anyways, it goes on "sale" and then I can't even use the card because the item is already on sale. Way behind the times in today's economy. Sorry ESS, I try but you continue to fail me.

2
★★☆☆☆

As a golf fanatic, I constantly find myself shopping online. ESS (Erie Sports Store) says they will beat pricing but anytime I take a price up there they won't even match, let alone beat. Apparently they think they only have to beat Dick's. I was sad when Pro Golf left because they did beat pricing. ESS will let you swing the equipment but with no launch monitor or pro up there, you really aren't getting a gauge of what is best for you. Lastly, on pricing again, I bought this Youth Hockey Discount card that says I get 10% of purchases but it apparently isn't good on sale items. Well since everything up there is overpriced anyways, it goes on "sale" and then I can't even use the card because the item is already on sale. Way behind the times in today's economy. Sorry ESS, I try but you continue to fail me.

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0 out of 1 people found this review helpful.

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The Erie Sport Store has everything one could ever want. I always check the Sport Store whenever I need something. The employees are very helpful. When is it very busy, unfortunately there are not always enough people on hand, but they try to get to everyone as soon as possible. The employees in the team department are my favorite to assist me. They are all very easy-going and are very knowledgeable about their products. I recommend the Erie Sport Store to everyone I can. I wish them the best of luck with their move!

5
★★★★★

The Erie Sport Store has everything one could ever want. I always check the Sport Store whenever I need something. The employees are very helpful. When is it very busy, unfortunately there are not always enough people on hand, but they try to get to everyone as soon as possible. The employees in the team department are my favorite to assist me. They are all very easy-going and are very knowledgeable about their products. I recommend the Erie Sport Store to everyone I can. I wish them the best of luck with their move!

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My husband stopped at the Erie Sport Store before Christmas last year to purchase a Swiss Army knife I had found on-line. We try and buy locally when able to contribute to the local economy. Well, the sales clerk directed my husband to the many knives they had available but they could not find the exact one I wanted. The kind sales clerk called the manager who came over and could not find the knife either. My husband suggested he look to see if they could possibly order one in through their vendors to which the manager flippantly replied. "Do you have any idea what time of year it is?" like my husband was asking him to offer up his left kidney or something, A simple, "I doubt that we could get it in before Christmas, but I'd be glad to check for you." Would have been way more appreciated, and appropriate. I'm not sure who owns these stores but this behavior should not be tolerated. I am now looking for a kayak, a much more expensive item than the Swiss Army knife. Someone told me the the Erie Sport Store is having a moving sale now, too bad we had such a bad experience there before, I guess I'll have to go to Gander Mountain.

1
★☆☆☆☆

My husband stopped at the Erie Sport Store before Christmas last year to purchase a Swiss Army knife I had found on-line. We try and buy locally when able to contribute to the local economy. Well, the sales clerk directed my husband to the many knives they had available but they could not find the exact one I wanted. The kind sales clerk called the manager who came over and could not find the knife either. My husband suggested he look to see if they could possibly order one in through their vendors to which the manager flippantly replied. "Do you have any idea what time of year it is?" like my husband was asking him to offer up his left kidney or something, A simple, "I doubt that we could get it in before Christmas, but I'd be glad to check for you." Would have been way more appreciated, and appropriate. I'm not sure who owns these stores but this behavior should not be tolerated. I am now looking for a kayak, a much more expensive item than the Swiss Army knife. Someone told me the the Erie Sport Store is having a moving sale now, too bad we had such a bad experience there before, I guess I'll have to go to Gander Mountain.

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1 out of 4 people found this review helpful.

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I went in to buy two GMRS radios and could not get any one to wait on me. I saw someone peeping through the rows watching me but they would not come and wait on me. Needless to say I left only later to find out it was the store manager watching me. I have NEVER returned to Erie Sports Store.

1
★☆☆☆☆

I went in to buy two GMRS radios and could not get any one to wait on me. I saw someone peeping through the rows watching me but they would not come and wait on me. Needless to say I left only later to find out it was the store manager watching me. I have NEVER returned to Erie Sports Store.

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1 out of 4 people found this review helpful.

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They have been around a long time and keep their prices right. the workers are friendly and are willing to answer your questions no matter what. sale prices are worth while.

PROS: long time running store
CONS: none

4
★★★★☆

They have been around a long time and keep their prices right. the workers are friendly and are willing to answer your questions no matter what. sale prices are worth while.

PROS: long time running store
CONS: none

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2 out of 2 people found this review helpful.

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If you are looking for anything to do with sports, the Erie Sports Store is the place to go. They have everything from guns to basketballs to poker supplies. The service is great also.

4
★★★★☆

If you are looking for anything to do with sports, the Erie Sports Store is the place to go. They have everything from guns to basketballs to poker supplies. The service is great also.

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1 out of 1 people found this review helpful.

 

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