Kittatinny Canoes

★★★☆☆
  • 1147 Delaware Dr

    Matamoras, PA 18336

    Map & Directions
  • 800-356-2852

About Kittatinny Canoes

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3.0 2
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If I could give 0 stars I would. I've done a bunch of rafting, tubing, kayaking around PA and upstate NY before but only twice with Kittatinny. I went rafting last year with them and it went pretty smoothly (though their "safety lecture" is basically, "Here are the life jackets. Turn when you see the second bridge."). If you've never done any river trips before, do NOT use them! They are wildly unsafe and don't provide any instruction.

First time we tried to go this year it poured rain, with thunder and lightening predicted for the rest of the day. The staff said "Oh of course we won't send you out if there's thunder and lightening." But since we'd already paid they wouldn't provide us a refund. Their policy is that if they're launching boats, you don't get your money back. Sarcastically I turned to my boyfriend and said, "So they wait until no one sees lightening for 5 minutes and launch anyway in order to keep everyone's money," and to my surprise a woman on the staff laughed and said, "Yep, pretty much!" like it was a joke. When others tried to get a refund and left the staff behind the counter actually said to each other, right in front of us, "Yeah I'm not giving them their money, I'm in a bad mood today."

Most public pools and beaches (and responsible rafting companies) will require people to wait anywhere from 20 minutes to 1 hour from the last sighted bolt of lightening before they let anyone back in the water. I'm shocked a business would take the risk.

We managed to get a rain check for another day and returned to go kayaking. Again, no real safety tips or instructions. My boyfriend rowed crew but not kayaks and on the very first turn into the rapids we hit a rock and capsized. The current was too strong to properly right and drain the kayak, even though we tried several times and got banged up pretty badly on the rocks. Still, these things happen so we got to a rock big enough for us to rest on in the middle of the river. My boyfriend is like 6'1", 200+ lbs, and is extremely strong, but he didn't feel confident he could get himself and the kayak all the way to the shore safely. I tried twice and didn't feel strong enough to chance it considering the rocks and the current.

Since we had an emergency cell in our pack we called Kittatinny. They told us to get to the shore. We said we couldn't make it. They said they'd see what they could do. 20 minutes went by. We called again and said we needed help. They had no idea who we were, where we were, or that we had called earlier. They put us on hold, they transferred us, we had to explain again. Keep in mind we could SEE the Matamoras landing right there and they're still launching boats! Now 30+ minutes have gone by and we're losing the ability to hold on to the rock. Finally they said, "Well if we bring you in we can't relaunch you so that'd the end of your trip." Obviously we didn't care we just needed help. Then they said they'd send a van with a boat in tow because they didn't have one at that launch site. More time went by. We called a fourth time just as the "boat" (2 high school kids in a canoe) got to us. It took both fit employees, my boyfriend, and myself to get the kayak, the canoe, and the 4 of us to shore and we STILL almost went under.

WARNING: Be aware that if God forbid something happens to you, they have NO rescue plan or mechanism in place, no rescue equipment, and no trained personnel to help you. They literally just give you a boat, a life jacket, and a ride back to your car.

I'm actually in the process of reporting them to authorities because it's so unbelievably unsafe it borders on illegal. But they have such a monopoly in the Delaware River Valley that I doubt they'll care in the end.

1
★☆☆☆☆

If I could give 0 stars I would. I've done a bunch of rafting, tubing, kayaking around PA and upstate NY before but only twice with Kittatinny. I went rafting last year with them and it went pretty smoothly (though their "safety lecture" is basically, "Here are the life jackets. Turn when you see the second bridge."). If you've never done any river trips before, do NOT use them! They are wildly unsafe and don't provide any instruction.

First time we tried to go this year it poured rain, with thunder and lightening predicted for the rest of the day. The staff said "Oh of course we won't send you out if there's thunder and lightening." But since we'd already paid they wouldn't provide us a refund. Their policy is that if they're launching boats, you don't get your money back. Sarcastically I turned to my boyfriend and said, "So they wait until no one sees lightening for 5 minutes and launch anyway in order to keep everyone's money," and to my surprise a woman on the staff laughed and said, "Yep, pretty much!" like it was a joke. When others tried to get a refund and left the staff behind the counter actually said to each other, right in front of us, "Yeah I'm not giving them their money, I'm in a bad mood today."

Most public pools and beaches (and responsible rafting companies) will require people to wait anywhere from 20 minutes to 1 hour from the last sighted bolt of lightening before they let anyone back in the water. I'm shocked a business would take the risk.

We managed to get a rain check for another day and returned to go kayaking. Again, no real safety tips or instructions. My boyfriend rowed crew but not kayaks and on the very first turn into the rapids we hit a rock and capsized. The current was too strong to properly right and drain the kayak, even though we tried several times and got banged up pretty badly on the rocks. Still, these things happen so we got to a rock big enough for us to rest on in the middle of the river. My boyfriend is like 6'1", 200+ lbs, and is extremely strong, but he didn't feel confident he could get himself and the kayak all the way to the shore safely. I tried twice and didn't feel strong enough to chance it considering the rocks and the current.

Since we had an emergency cell in our pack we called Kittatinny. They told us to get to the shore. We said we couldn't make it. They said they'd see what they could do. 20 minutes went by. We called again and said we needed help. They had no idea who we were, where we were, or that we had called earlier. They put us on hold, they transferred us, we had to explain again. Keep in mind we could SEE the Matamoras landing right there and they're still launching boats! Now 30+ minutes have gone by and we're losing the ability to hold on to the rock. Finally they said, "Well if we bring you in we can't relaunch you so that'd the end of your trip." Obviously we didn't care we just needed help. Then they said they'd send a van with a boat in tow because they didn't have one at that launch site. More time went by. We called a fourth time just as the "boat" (2 high school kids in a canoe) got to us. It took both fit employees, my boyfriend, and myself to get the kayak, the canoe, and the 4 of us to shore and we STILL almost went under.

WARNING: Be aware that if God forbid something happens to you, they have NO rescue plan or mechanism in place, no rescue equipment, and no trained personnel to help you. They literally just give you a boat, a life jacket, and a ride back to your car.

I'm actually in the process of reporting them to authorities because it's so unbelievably unsafe it borders on illegal. But they have such a monopoly in the Delaware River Valley that I doubt they'll care in the end.

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Kittatinny Canoes is right off of I84 as you go into PA from NY. You can take a canoe or tubing trip down the Delaware river. They also offer and overnight camping/canoe trip that is pretty cool. What you do is, go to the campground and set up, and leave your car there. Then, they drive you north about an hour or so, then put your canoe in the water (they supply the canoe and life jackets and paddles, you bring lunch/ cooler) You paddle (or drift) for 5-8 hours depending how fast you want to go and how often you stop to swim, picnic, whatever. You arrive back where you started and camp for the night. Then, the next morning, you put out again and go father downstream, to a predetermined destination where they pick you up and bring you and the canoes back to the camp. Ideal if you like to canoe & camp but don't want to bring all your gear in the canoe with you! If you flip, all you risk is the cooler! It's right near where New York, New Jersey and Pennsylvania all meet. If you don't want to do the overnight trip, you can do either end of the river as a day trip. North gives you the more exciting rapids, south is the more leisurely drifting experience ideal for beginners. Check it out this summer!

5
★★★★★

Kittatinny Canoes is right off of I84 as you go into PA from NY. You can take a canoe or tubing trip down the Delaware river. They also offer and overnight camping/canoe trip that is pretty cool. What you do is, go to the campground and set up, and leave your car there. Then, they drive you north about an hour or so, then put your canoe in the water (they supply the canoe and life jackets and paddles, you bring lunch/ cooler) You paddle (or drift) for 5-8 hours depending how fast you want to go and how often you stop to swim, picnic, whatever. You arrive back where you started and camp for the night. Then, the next morning, you put out again and go father downstream, to a predetermined destination where they pick you up and bring you and the canoes back to the camp. Ideal if you like to canoe & camp but don't want to bring all your gear in the canoe with you! If you flip, all you risk is the cooler! It's right near where New York, New Jersey and Pennsylvania all meet. If you don't want to do the overnight trip, you can do either end of the river as a day trip. North gives you the more exciting rapids, south is the more leisurely drifting experience ideal for beginners. Check it out this summer!

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