Sussman Automotive

★☆☆☆☆
  • 1943 Jenkintown Rd

    Jenkintown, PA 19046

    Map & Directions
  • 215-887-1800

About Sussman Automotive

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Hours
Mon 7:30am-6pm, Tue-Thu 7:30am-7pm, Fri 7am-5pm, Sat 9am-5pm

Automotive

Automotive
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Sussman Kia

1940 Jenkintown Rd, Jenkintown, PA 19046 Jenkintown, PA

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Vehicle was described as "like new" condition and was Acura Certified. I was told that the vehicle had no damage and was in excellent shape. Upon arrival I found that the passenger door, fender and hood had been repainted (very poorly). The passenger door was full of broken glass - some of which fell out when I closed the door. The interior of the vehicle was in very poor condition including a strong smell of urine and scratches, cuts and marks on nearly every surface. Howard Leopold (sales person) told me that he felt the car was in excellent condition and that we just had a difference of opinion. He also denied mis-representing the vehicle prior to my visit. The General Manager (Chuck/Charles) told me that the vehicle has a clean car fax report and that was enough for them to say it had never been in an accident. He would not acknowledge the broken glass or other damage. In return he offered to sell me a brand new Acura for $15k more than the vehicle I originally wanted to look at. Bait and switch in other words. I have purchased three Certified-Used Acura's in the past from other dealerships. All have been in excellent condition and have served me well. Sussman Acura clearly has serious ethical issues. Acura needs to take a serious look at this dealership and decide if they want this type of operation to reflect their brand. The experience is reflective of many others that I have since found online. I highly recommend avoiding Sussman Acura or any of their other businesses.

1
★☆☆☆☆

Vehicle was described as "like new" condition and was Acura Certified. I was told that the vehicle had no damage and was in excellent shape. Upon arrival I found that the passenger door, fender and hood had been repainted (very poorly). The passenger door was full of broken glass - some of which fell out when I closed the door. The interior of the vehicle was in very poor condition including a strong smell of urine and scratches, cuts and marks on nearly every surface. Howard Leopold (sales person) told me that he felt the car was in excellent condition and that we just had a difference of opinion. He also denied mis-representing the vehicle prior to my visit. The General Manager (Chuck/Charles) told me that the vehicle has a clean car fax report and that was enough for them to say it had never been in an accident. He would not acknowledge the broken glass or other damage. In return he offered to sell me a brand new Acura for $15k more than the vehicle I originally wanted to look at. Bait and switch in other words. I have purchased three Certified-Used Acura's in the past from other dealerships. All have been in excellent condition and have served me well. Sussman Acura clearly has serious ethical issues. Acura needs to take a serious look at this dealership and decide if they want this type of operation to reflect their brand. The experience is reflective of many others that I have since found online. I highly recommend avoiding Sussman Acura or any of their other businesses.

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I took my Mazda here to be serviced (I had purchased at Sussman and the first oil change was free). I will never go back. Not only did it take over 3 hours for nothing more than an oil change (and this was first thing in the day, I shudder to think of what they are like as the day progresses), but I had to ask for 45 minutes for the keys to my car when I saw that it had been pulled around front. To make matters even worse, they then couldn't find my keys. Finally, they were spotted on the floor of the garage. Terrible terrible service and rude employees to boot.

1
★☆☆☆☆

I took my Mazda here to be serviced (I had purchased at Sussman and the first oil change was free). I will never go back. Not only did it take over 3 hours for nothing more than an oil change (and this was first thing in the day, I shudder to think of what they are like as the day progresses), but I had to ask for 45 minutes for the keys to my car when I saw that it had been pulled around front. To make matters even worse, they then couldn't find my keys. Finally, they were spotted on the floor of the garage. Terrible terrible service and rude employees to boot.

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