Colwell Dry Cleaners

★★☆☆☆

About Colwell Dry Cleaners

Hours
Mon - Fri, 8am - 7pm; Sat, 9am - 1pm

Personal Services

Personal Services
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1.5 4
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I brought my wedding dress here to have some alterations done. She quoted me 150.00 to bring it up some and tighten the shoulder straps a little. The place I got the dress quoted me the same thing for alterations and pressing. I figured since I had work done here before she was trustworthy and would do a good job. I go to pick it up today and it was extremely wrinkled and STAINED! We calmy told her about the stain and the wrinkles. She turned around and said we bought it in stained! First of all we bought the dress brand new and secondly, I tried it on about three times before handing the dress over. (The stain is right above the right chest area, so could be noticed very easy.) We would have never bought the dress that way. Plus there were dirt lines where it looked like it was laying on a table while she was sewing it. So we asked if she would please remove the stains and quickly steam out the wrinkles. Not a chance!! She argued not only that WE stained it, but that she would not remove the wrinkles without charging us more. We only expected the dress to be returned to us in the condition it was dropped off. Is that to much to ask?? Apparently so. She was completely rude, would not work anything out and ignored up half the time to go to the back of the store and act like she was sick!! I've never witnessed anythink like this in my life. No peole skills at all. I highly recommend you taking your business elsewhere. Don't go through what I did. Especially with something as important as a wedding dress. What ever happened to going out of your way to please your customer?? I thought she would have appreciated our business. I could have easily went elsewhere and had it done for the same price. Well lesson learned. NEVER AGAIN!!! i wish I could give zero stars but I have to give atleast one.

1
★☆☆☆☆

I brought my wedding dress here to have some alterations done. She quoted me 150.00 to bring it up some and tighten the shoulder straps a little. The place I got the dress quoted me the same thing for alterations and pressing. I figured since I had work done here before she was trustworthy and would do a good job. I go to pick it up today and it was extremely wrinkled and STAINED! We calmy told her about the stain and the wrinkles. She turned around and said we bought it in stained! First of all we bought the dress brand new and secondly, I tried it on about three times before handing the dress over. (The stain is right above the right chest area, so could be noticed very easy.) We would have never bought the dress that way. Plus there were dirt lines where it looked like it was laying on a table while she was sewing it. So we asked if she would please remove the stains and quickly steam out the wrinkles. Not a chance!! She argued not only that WE stained it, but that she would not remove the wrinkles without charging us more. We only expected the dress to be returned to us in the condition it was dropped off. Is that to much to ask?? Apparently so. She was completely rude, would not work anything out and ignored up half the time to go to the back of the store and act like she was sick!! I've never witnessed anythink like this in my life. No peole skills at all. I highly recommend you taking your business elsewhere. Don't go through what I did. Especially with something as important as a wedding dress. What ever happened to going out of your way to please your customer?? I thought she would have appreciated our business. I could have easily went elsewhere and had it done for the same price. Well lesson learned. NEVER AGAIN!!! i wish I could give zero stars but I have to give atleast one.

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i brought my wedding dress here to have some alterations done. She quoted me 150.00 to bring it up some and tighten the shoulder straps a little. The place I got the dress quoted me the same thing for alterations and pressing. I figured since I had work done here before she was trustworthy and would do a good job. I go to pick it up today and it was extremely wrinkled and STAINED! We calmy told her about the stain and the wrinkles. She turned around and said we bought it in stained! First of all we bought the dress brand new and secondly, I tried it on about three times before handing the dress over. (The stain is right above the right chest area, so could be noticed very easy.) We would have never bought the dress that way. Plus there were dirt lines where it looked like it was laying on a table while she was sewing it. So we asked if she would please remove the stains and quickly steam out the wrinkles. Not a chance!! She argued not only that WE stained it, but that she would not remove the wrinkles without charging us more. We only expected the dress to be returned to us in the condition it was dropped off. Is that to much to ask?? Apparently so. She was completely rude, would not work anything out and ignored up half the time to go to the back of the store and act like she was sick!! I've never witnessed anythink like this in my life. No peole skills at all. I highly recommend you taking your business elsewhere. Don't go through what I did. Especially with something as important as a wedding dress. What ever happened to going out of your way to please your customer?? I thought she would have appreciated our business. I could have easily went elsewhere and had it done for the same price. Well lesson learned. NEVER AGAIN!!! i wish I could give zero stars but I have to give atleast one.

0
★☆☆☆☆

i brought my wedding dress here to have some alterations done. She quoted me 150.00 to bring it up some and tighten the shoulder straps a little. The place I got the dress quoted me the same thing for alterations and pressing. I figured since I had work done here before she was trustworthy and would do a good job. I go to pick it up today and it was extremely wrinkled and STAINED! We calmy told her about the stain and the wrinkles. She turned around and said we bought it in stained! First of all we bought the dress brand new and secondly, I tried it on about three times before handing the dress over. (The stain is right above the right chest area, so could be noticed very easy.) We would have never bought the dress that way. Plus there were dirt lines where it looked like it was laying on a table while she was sewing it. So we asked if she would please remove the stains and quickly steam out the wrinkles. Not a chance!! She argued not only that WE stained it, but that she would not remove the wrinkles without charging us more. We only expected the dress to be returned to us in the condition it was dropped off. Is that to much to ask?? Apparently so. She was completely rude, would not work anything out and ignored up half the time to go to the back of the store and act like she was sick!! I've never witnessed anythink like this in my life. No peole skills at all. I highly recommend you taking your business elsewhere. Don't go through what I did. Especially with something as important as a wedding dress. What ever happened to going out of your way to please your customer?? I thought she would have appreciated our business. I could have easily went elsewhere and had it done for the same price. Well lesson learned. NEVER AGAIN!!! i wish I could give zero stars but I have to give atleast one.

Pros: none

Cons: NOT HONEST!!

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I took some things here for alterations and boy was I surprised, it took me a good couple of minutes to try to explain to the woman what I wanted done, then I asked her for a price and when she told me I almost fell over, the price was more thatn I had actually paid for the item, I did leave some dry cleaning and they did a good job but definitely don't use for alterations.

2
★★☆☆☆

I took some things here for alterations and boy was I surprised, it took me a good couple of minutes to try to explain to the woman what I wanted done, then I asked her for a price and when she told me I almost fell over, the price was more thatn I had actually paid for the item, I did leave some dry cleaning and they did a good job but definitely don't use for alterations.

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Thye do good work but they take longer than I would have hoped and they are quite expensive, I paid almost as much to have a pair of jeans hemmed than the jeans themselves, ask for prices before you let them do your work.

2
★★☆☆☆

Thye do good work but they take longer than I would have hoped and they are quite expensive, I paid almost as much to have a pair of jeans hemmed than the jeans themselves, ask for prices before you let them do your work.

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