Willi's Ski Shop

★★★☆☆
  • 3838 William Penn Hwy

    Monroeville, PA 15146

    Map & Directions
  • 412-856-1230

About Willi's Ski Shop

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I don't know if it matters but yjr address on this site is wrong. They are at 4163 William Penn across from panara...
The employees is always what makes a good store fantastic. And this remains true at Willi's! They took the time to make sure I was in the right boot "Salomon Max 120". Brian was awesome. He answered all of my questions and helped me with everything I needed. He gave me the best prices that he could for all of the things that I got. The price were $10 lower than anywhere on the internet? Clothing selection was huge. There is alot packed into that place. They are all extremely knowledgeable. The customer support here was exceptional, I think this is a family run business and you definitely got that vibe. Support your local shops (especially the good ones)!!.

5
★★★★★

I don't know if it matters but yjr address on this site is wrong. They are at 4163 William Penn across from panara...
The employees is always what makes a good store fantastic. And this remains true at Willi's! They took the time to make sure I was in the right boot "Salomon Max 120". Brian was awesome. He answered all of my questions and helped me with everything I needed. He gave me the best prices that he could for all of the things that I got. The price were $10 lower than anywhere on the internet? Clothing selection was huge. There is alot packed into that place. They are all extremely knowledgeable. The customer support here was exceptional, I think this is a family run business and you definitely got that vibe. Support your local shops (especially the good ones)!!.

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I just had the worst experience here trying to exchange a set of snowboard bindings in which a strap broke on the first run the first time I used them. Luckily when they broke the Willi's at seven springs replaced the strap no questions, but I was still unsatisfied with the product. They refused to exchange and said it was a manufacturer issue. I told them there was no manufacturer issue since it was fixed by another store and that the real issue was that I was unsatisfied with the product since the strap broke. Only after I caused a big scene in the store did they finally offer me merchandise credit. Customer service is practically non existent here. Some of the workers here think they are "all that" trying to belittle your logical reasoning for wanting to return an expensive product that was used once and broke on that first use. I'm done shopping here. Normally I'd be all about supporting a local business instead of online mega-retailers, but I'll make it a point not to step foot inside here anymore!

1
★☆☆☆☆

I just had the worst experience here trying to exchange a set of snowboard bindings in which a strap broke on the first run the first time I used them. Luckily when they broke the Willi's at seven springs replaced the strap no questions, but I was still unsatisfied with the product. They refused to exchange and said it was a manufacturer issue. I told them there was no manufacturer issue since it was fixed by another store and that the real issue was that I was unsatisfied with the product since the strap broke. Only after I caused a big scene in the store did they finally offer me merchandise credit. Customer service is practically non existent here. Some of the workers here think they are "all that" trying to belittle your logical reasoning for wanting to return an expensive product that was used once and broke on that first use. I'm done shopping here. Normally I'd be all about supporting a local business instead of online mega-retailers, but I'll make it a point not to step foot inside here anymore!

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First of all I would like to say the store is filled with employees, you would think that one of them would be able to help me. 15 min later I get help. So I need new boots, I am a size 9. Buy boots only later to find out on the slopes that they feel too big ( like I told the YOUNG MAN at the store) stop by another store only to find out that the boot they sold me was a size 11.5 thanks! I will be sure to tell my friends about you!

1
★☆☆☆☆

First of all I would like to say the store is filled with employees, you would think that one of them would be able to help me. 15 min later I get help. So I need new boots, I am a size 9. Buy boots only later to find out on the slopes that they feel too big ( like I told the YOUNG MAN at the store) stop by another store only to find out that the boot they sold me was a size 11.5 thanks! I will be sure to tell my friends about you!

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Business Response:

Fred, Thank you so much for taking the time to provide feed back about your experience. We try very hard to give customers the space to look around - we think it is very important to be low pressure when it comes to sales - I'm sorry if that came across as not being interested in helping you. I can't begin to guess what happened during your boot fit as all of our staff is thoroughly trained but since we are aware mistakes do happen I want to remind you that we guarantee the fit of every boot we sell - please feel free to stop into any of our Willi's locations so we can address your boot fit and get you out on the slopes in something that works for you!
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This is the best place to get Snowboards in the burg. We purchased all our snowboarding gear for the past six years. The prices are very reasonable & the quality is also very good. The staff is knowledgeable & very helpful. The salesman that we had Mike B was great Huge Props...

5
★★★★★

This is the best place to get Snowboards in the burg. We purchased all our snowboarding gear for the past six years. The prices are very reasonable & the quality is also very good. The staff is knowledgeable & very helpful. The salesman that we had Mike B was great Huge Props...

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Business Response:

Thanks for your great review - Mike was all smiles!
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Don't shop at Willi's for Christmas gifts. The store has a no-return policy so you can only get in-store credit. After Christmas the selections are less and you might not find anything. Good luck holding onto that credit receipt for 10 months. The store doesn't keep a record of credits issued, only purchases.

You'd be better off going to the sporting goods store behind the mall. They offer special savings, will allow you to return items for a full credit, and have better customer service.

0
★☆☆☆☆

Don't shop at Willi's for Christmas gifts. The store has a no-return policy so you can only get in-store credit. After Christmas the selections are less and you might not find anything. Good luck holding onto that credit receipt for 10 months. The store doesn't keep a record of credits issued, only purchases.

You'd be better off going to the sporting goods store behind the mall. They offer special savings, will allow you to return items for a full credit, and have better customer service.

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This is the best place if one has to buy the skiing instruments & accessories.We purchased from this store all our skiing stuff & they give huge discount.There will be sale going on most of the time.The prices are also very reasonble & the quality is also very good.The staff are very good & helpful.

4
★★★★☆

This is the best place if one has to buy the skiing instruments & accessories.We purchased from this store all our skiing stuff & they give huge discount.There will be sale going on most of the time.The prices are also very reasonble & the quality is also very good.The staff are very good & helpful.

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Message from Willi's Ski Shop

We are a small family business - we want to share our passion for the winter with you. On and off the slopes we'll help you look good and stay warm.

More about Willi's Ski Shop

We carry a wide variety of ski and snowboard products and cold weather clothing to help you enjoy Pittsburgh winter's whether it is at the Steelers game or on the slopes! We have a full service shop to mount, edge and wax your skis and snowboards. Our expert technicians can repair damages bases and we guarantee the fit of very boot we sell. We have the best selection at the best prices - stop in an see.

 

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