Bridal Chateau

★★★★★
  • 230 W 2nd St

    Berwick, PA 18603

    Map & Directions
  • 570-752-9360

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I did not have any issues with the Bridal Chateau up until yesterday. On August 17th, the day of my wedding, it was discovered that there were 2 holes in my veil. Beside the holes, there was also unfinished tulle sticking out below the

3
★★★★★

I did not have any issues with the Bridal Chateau up until yesterday. On August 17th, the day of my wedding, it was discovered that there were 2 holes in my veil. Beside the holes, there was also unfinished tulle sticking out below the

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Awful alterations!!!!!\r
My consultant was wonderful. The alterations were not. I was concerned my gown was to long, they, being the experts, assured me it was not. Well it was and it was a problem for me all night. It ruined the dance

3
★★★★★

Awful alterations!!!!!\r
My consultant was wonderful. The alterations were not. I was concerned my gown was to long, they, being the experts, assured me it was not. Well it was and it was a problem for me all night. It ruined the dance

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I had a wonderful experience at the Bridal Chateau. Wedding dress shopping can be overwhelming. The only thing I would change would be to have more of a consultation. Terri, the owner, found the dress I was looking for. We did not have

3
★★★★★

I had a wonderful experience at the Bridal Chateau. Wedding dress shopping can be overwhelming. The only thing I would change would be to have more of a consultation. Terri, the owner, found the dress I was looking for. We did not have

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A friend of ours suggested that my daughter go to the bridal chateau to look for her perfect wedding dress. And she found it. The service was wonderful they gave my daughter their undivided attention at her appointments. Did her

3
★★★★★

A friend of ours suggested that my daughter go to the bridal chateau to look for her perfect wedding dress. And she found it. The service was wonderful they gave my daughter their undivided attention at her appointments. Did her

.

When I had my appointment to try on wedding gowns about a year ago, the consultant I was paired with had little ability to steer the appointment in the direction I had indicated. I had been clear that I tried on gowns at two other places, for a total of 6 gowns before I ever began my search there. I had developed a very good idea of what I liked and what I did not.
When I finally got to the dressing room, with gowns that I was pretty sure were not for me, I tried on the first one and told her this was not the correct direction. I continued to try on an additional 2 gowns that I was opposed to. She finally got the hint and started pulling items which were more to my liking, but not quite right.
But by then she was distracted by her niece coming in to try on homecoming gowns. So she was pretty absent from that point forward. I had to catch her to get additional gowns brought to me while another consultant provided support in between.
So a girl coming in for a homecoming gown got 2 consultants, essentially full-time, while a bride with presumably a much more expensive purchase got 2 consultants part-time (and the other consultant was busy with another bride at the time!)
My assigned consultant did finally prevail in pulling the gown that I bought, which had just arrived in that days shipments and had not even been taken out of the box until she thought about it.
My gown is everything I wanted, except for color (which I knew I probably going to have to compromise on to begin with), and it was an excellent value for the gown. So they win points for that.
I had concerns about buying a gown from them after my bridal consultant's lack-luster performance, but the other consultant who stepped in and provided much needed support altered my opinion. So I put the original consultant behavior down as an aberration. The other consultant also assisted us with our appointment to look at bridesmaids gowns and she was quite efficient and knowledgeable...truly a gem.
However, let me say that the continued service in regards to my gown has been spotty.
I was called and told when my gown arrived promptly and invited to schedule an informal fitting for satisfaction with purchase. At which point I was given excellent customer service and was also able to find my veil at that time. I was informed I would be called when it was time to start the fitting process with my gown. However, with approximately a month to go before my wedding I was never called to schedule a fitting for my gown. I called them today and asked when I was supposed to schedule my first fitting? I was told it needed to be scheduled right away and I was accommodated with an appointment time, even though they had none available during when my schedule allowed. So poor communication but excellent customer service. I will update after the wedding with additional details as to how my final fittings went.
We did choose to purchase bridesmaids gown through them as well. Again, we received good value for the gowns, when the bridesmaids gowns arrived I was informed promptly, and everything in regards to them has been scheduled in a timely and efficient fashion.

3
★★★☆☆

When I had my appointment to try on wedding gowns about a year ago, the consultant I was paired with had little ability to steer the appointment in the direction I had indicated. I had been clear that I tried on gowns at two other places, for a total of 6 gowns before I ever began my search there. I had developed a very good idea of what I liked and what I did not.
When I finally got to the dressing room, with gowns that I was pretty sure were not for me, I tried on the first one and told her this was not the correct direction. I continued to try on an additional 2 gowns that I was opposed to. She finally got the hint and started pulling items which were more to my liking, but not quite right.
But by then she was distracted by her niece coming in to try on homecoming gowns. So she was pretty absent from that point forward. I had to catch her to get additional gowns brought to me while another consultant provided support in between.
So a girl coming in for a homecoming gown got 2 consultants, essentially full-time, while a bride with presumably a much more expensive purchase got 2 consultants part-time (and the other consultant was busy with another bride at the time!)
My assigned consultant did finally prevail in pulling the gown that I bought, which had just arrived in that days shipments and had not even been taken out of the box until she thought about it.
My gown is everything I wanted, except for color (which I knew I probably going to have to compromise on to begin with), and it was an excellent value for the gown. So they win points for that.
I had concerns about buying a gown from them after my bridal consultant's lack-luster performance, but the other consultant who stepped in and provided much needed support altered my opinion. So I put the original consultant behavior down as an aberration. The other consultant also assisted us with our appointment to look at bridesmaids gowns and she was quite efficient and knowledgeable...truly a gem.
However, let me say that the continued service in regards to my gown has been spotty.
I was called and told when my gown arrived promptly and invited to schedule an informal fitting for satisfaction with purchase. At which point I was given excellent customer service and was also able to find my veil at that time. I was informed I would be called when it was time to start the fitting process with my gown. However, with approximately a month to go before my wedding I was never called to schedule a fitting for my gown. I called them today and asked when I was supposed to schedule my first fitting? I was told it needed to be scheduled right away and I was accommodated with an appointment time, even though they had none available during when my schedule allowed. So poor communication but excellent customer service. I will update after the wedding with additional details as to how my final fittings went.
We did choose to purchase bridesmaids gown through them as well. Again, we received good value for the gowns, when the bridesmaids gowns arrived I was informed promptly, and everything in regards to them has been scheduled in a timely and efficient fashion.

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.

When I had my appointment to try on wedding gowns about a year ago, the consultant I was paired with had little ability to steer the appointment in the direction I had indicated. I had been clear that I tried on gowns at two other places,

3
★★★★★

When I had my appointment to try on wedding gowns about a year ago, the consultant I was paired with had little ability to steer the appointment in the direction I had indicated. I had been clear that I tried on gowns at two other places,

.

The Bridal Chateau has been more than helpful to both my mother and I. A few years ago when my mother got remarried, the owner there (I feel terrible i cannot remember her name) completely remade my grandmothers dress into a beautiful gown

3
★★★★★

The Bridal Chateau has been more than helpful to both my mother and I. A few years ago when my mother got remarried, the owner there (I feel terrible i cannot remember her name) completely remade my grandmothers dress into a beautiful gown

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Even after reading the bad reviews...I gave them the benefit of the doubt. Went there to look for a Prom Dress for my daughters Senior Prom. She was so excited. When we walked in the lady told me the dresses were downstairs and the owner

3
★★★★★

Even after reading the bad reviews...I gave them the benefit of the doubt. Went there to look for a Prom Dress for my daughters Senior Prom. She was so excited. When we walked in the lady told me the dresses were downstairs and the owner

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I went to the store for a mother of the bride dress. I picked out a dress but the size was a 16 and I am a 4. Even though it was a larger size I tried it on as a sales person pulled in the back. The staff said "The dress is beautiful on you, don't try any further dresses on." The sales person said I could see it on-line and gave me a link. When I got home I discovered that the link wasn't good. I had paid them $450 for the dress before I left the store. Nearly 4 months later they called and told me the dress was in. I went and tried it on and discovered it was a mermaid style which was not what I wanted. I told the woman I didn't like it and she said "We can take the netting out." She removed the netting while I stood there wearing it. It still looked horrible and I told them I didn't want it. They said because they took the netting out that I had to keep it. I tried to get a credit for my daughter's veil but they refused to accomodate me at all. This place is a total rip off and I'd advise everyone to avoid it.

1
★☆☆☆☆

I went to the store for a mother of the bride dress. I picked out a dress but the size was a 16 and I am a 4. Even though it was a larger size I tried it on as a sales person pulled in the back. The staff said "The dress is beautiful on you, don't try any further dresses on." The sales person said I could see it on-line and gave me a link. When I got home I discovered that the link wasn't good. I had paid them $450 for the dress before I left the store. Nearly 4 months later they called and told me the dress was in. I went and tried it on and discovered it was a mermaid style which was not what I wanted. I told the woman I didn't like it and she said "We can take the netting out." She removed the netting while I stood there wearing it. It still looked horrible and I told them I didn't want it. They said because they took the netting out that I had to keep it. I tried to get a credit for my daughter's veil but they refused to accomodate me at all. This place is a total rip off and I'd advise everyone to avoid it.

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0 out of 1 people found this review helpful.

.

I found my dream wedding dress at this store with my college roommate. There is so much selection with unique designers and very helpful employees. The shoes and accessories are also exquisite. I have never been to such a beautiful bridal store!

5
★★★★★

I found my dream wedding dress at this store with my college roommate. There is so much selection with unique designers and very helpful employees. The shoes and accessories are also exquisite. I have never been to such a beautiful bridal store!

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1 out of 1 people found this review helpful.

.

I found my dream wedding dress at this store with my college roommate. There is so much selection with very helpful employees. The shoes and accessories are also exquisite. I have never been to such a beautiful bridal store!

3
★★★★★

I found my dream wedding dress at this store with my college roommate. There is so much selection with very helpful employees. The shoes and accessories are also exquisite. I have never been to such a beautiful bridal store!

Pros: Unique Designers and Excellent Customer Service

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I recently purchased a stunning gown for my son's wedding. the staff was extremely good to me, going above and beyond helpful.
I am relatively new to the area and had no one to shop with. I did not feel alone, Cheryl asked the right questions, made the right suggestions, pulled lot's of gowns, and gave me honest feedback while I tried on many gowns, helping me in and out of each one. Nichole was involved also,her opinion helped narrow the choices so I could make a final decision.Terry the owner was called in for her expertise on finishing touches, all were quite delightful! I would highly recommend the Bridal Chateau, and will use them again for any formal needs!

5
★★★★★

I recently purchased a stunning gown for my son's wedding. the staff was extremely good to me, going above and beyond helpful.
I am relatively new to the area and had no one to shop with. I did not feel alone, Cheryl asked the right questions, made the right suggestions, pulled lot's of gowns, and gave me honest feedback while I tried on many gowns, helping me in and out of each one. Nichole was involved also,her opinion helped narrow the choices so I could make a final decision.Terry the owner was called in for her expertise on finishing touches, all were quite delightful! I would highly recommend the Bridal Chateau, and will use them again for any formal needs!

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2 out of 2 people found this review helpful.

.

I put money down on a dress for a wedding that was supposed to happen before I knew my fiance was being deployed. We asked for our money back, not knowing if he will return to us...you never know! I never ordered the dress, just put money down on it. The owner had the right to say it wasn't her PROBLEM!!! She finally agreed to give us our money back in the payments that we sent her. So $50 here and there for over a year. She has not sent us money and it has been over a month. We have sent numerous calls and she never returns a single one. The last time I went there, also, when the consultant I was working with found out I had money down on a dress, she LEFT. Never saw her for the rest of the night! I put on the dresses, put them away, and held them on my body all on my own. No part of that business is professional. They not only lost my money but I tell all my friends about what they did. People talk!!!

1
★☆☆☆☆

I put money down on a dress for a wedding that was supposed to happen before I knew my fiance was being deployed. We asked for our money back, not knowing if he will return to us...you never know! I never ordered the dress, just put money down on it. The owner had the right to say it wasn't her PROBLEM!!! She finally agreed to give us our money back in the payments that we sent her. So $50 here and there for over a year. She has not sent us money and it has been over a month. We have sent numerous calls and she never returns a single one. The last time I went there, also, when the consultant I was working with found out I had money down on a dress, she LEFT. Never saw her for the rest of the night! I put on the dresses, put them away, and held them on my body all on my own. No part of that business is professional. They not only lost my money but I tell all my friends about what they did. People talk!!!

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0 out of 2 people found this review helpful.

.

I went here because I heard it was such a great place. It was the first bridal store I went to. I decided to to put money down on a dress. I came back a few months later to look at more dresses and the one I picked out. Once the consultant

3
★★★★★

I went here because I heard it was such a great place. It was the first bridal store I went to. I decided to to put money down on a dress. I came back a few months later to look at more dresses and the one I picked out. Once the consultant

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Bridal Chateau was 100% the worst place I have ever been to when I went shopping for my dresses. The staff is awful and just criticise everything you want, they aren't helpful and sloppy. They told me Apple Red was a bad color fr a wedding and I should just change it. Isn't it my wedding??? So many of my friends and family that have tried going there felt the same way. That store is a complete disaster and I Will never recommend it to anyone.

5
★★★★★

Bridal Chateau was 100% the worst place I have ever been to when I went shopping for my dresses. The staff is awful and just criticise everything you want, they aren't helpful and sloppy. They told me Apple Red was a bad color fr a wedding and I should just change it. Isn't it my wedding??? So many of my friends and family that have tried going there felt the same way. That store is a complete disaster and I Will never recommend it to anyone.

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1 out of 3 people found this review helpful.

.

They have a very courteous and helpful staff. The facilites are beautiful. My niece went here for her wedding dress and they were very accomodating for her. The men in the wedding party also rented their tuxedos here with no problems at all. The day of the wedding the staff allows you to come there with your wedding party and get dressed at their beautiful facility.

5
★★★★★

They have a very courteous and helpful staff. The facilites are beautiful. My niece went here for her wedding dress and they were very accomodating for her. The men in the wedding party also rented their tuxedos here with no problems at all. The day of the wedding the staff allows you to come there with your wedding party and get dressed at their beautiful facility.

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2 out of 3 people found this review helpful.

 

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